The Asia Pacific Call Center AI Market would witness market growth of 26.2% CAGR during the forecast period (2021-2027).
Over the upcoming years, messaging applications are expected to surpass social media in terms of user numbers. To interact with organizations and make their demands known, tech-savvy millennials are more inclined to use messaging platforms and chatbots over traditional phone calls. As a result, it is becoming crucial for service providers to adopt the technologies which are aligned with the preference of their users.
Future call centers are anticipated to become more efficient, perform better, and be more predictive. AI can impact call center operations by predicting queries based on prior behaviors of the customer, effective communication to execute immediate query management irrespective of the location and time, automation of the tasks like following up with customers.
Key competitors are concentrating their efforts on expanding their services in Asia-Pacific. For example, Avaya Holdings Corp., a leading communications corporation, said in April 2018 that it would strengthen its commitment to the Asia-Pacific business process outsourcing (BPO) sector. In July 2018, the firm launched end-to-end contact center-as-a-service (CCaaS) solutions for the region, with the initial offers accessible in the Philippines and India.
The China market dominated the Asia Pacific Call Center AI Market by Country 2020, and would continue to be a dominant market till 2027; thereby, achieving a market value of $432 million by 2027. The Japan market would exhibit a CAGR of 25.5% during (2021 - 2027). Additionally, The India market is experiencing a CAGR of 26.9% during (2021 - 2027).
Based on Deployment Type, the market is segmented into Cloud and On-Premise. Based on End User, the market is segmented into Telecom, BFSI, Travel & Hospitality, Retail & Ecommerce, Media & Entertainment, Healthcare, and others. Based on Component, the market is segmented into Solution, Compute Platforms, and Services. Based on countries, the market is segmented into China, Japan, India, South Korea, Singapore, Malaysia, and Rest of Asia Pacific.
Free Valuable Insights: The Worldwide Call Center AI Market is Projected to reach USD 4.7 Billion by 2027, at a CAGR of 24.3%
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Reliance Industries Limited (Jio Haptik technologies limited), Artificial Solutions International AB, Conversica, Inc., Rulai, Inc., Kore.ai, Inc., Pypestream, Inc., Infosys Limited (EdgeVerve Systems), Avaamo, Inc., and NICE Ltd. (inContact, Inc.).
Scope of the Study
Market Segments Covered in the Report:
By Deployment Type
By End User
- Telecom
- BFSI
- Travel & Hospitality
- Retail & Ecommerce
- Media & Entertainment
- Healthcare
- Others
By Component
- Solution
- Compute Platforms
- Services
By Country
- China
- Japan
- India
- South Korea
- Singapore
- Malaysia
- Rest of Asia Pacific
Key Market Players
List of Companies Profiled in the Report:
- Reliance Industries Limited (Jio Haptik technologies limited)
- Artificial Solutions International AB
- Conversica, Inc.
- Rulai, Inc.
- Kore.ai, Inc.
- Pypestream, Inc.
- Infosys Limited (EdgeVerve Systems)
- Avaamo, Inc.
- NICE Ltd. (inContact, Inc.)
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Asia Pacific Call Center AI Market, by Deployment Type
1.4.2 Asia Pacific Call Center AI Market, by End User
1.4.3 Asia Pacific Call Center AI Market, by Component
1.4.4 Asia Pacific Call Center AI Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.1.1 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2017-2021)
3.3.2 Key Strategic Move: (Product Launches and Product Expansions: 2020, Oct – 2021, Nov) Leading Players
Chapter 4. Asia Pacific Call Center AI Market by Deployment Type
4.1 Asia Pacific Cloud Market by Country
4.2 Asia Pacific On-premise Market by Country
Chapter 5. Asia Pacific Call Center AI Market by End User
5.1 Asia Pacific Telecom Market by Country
5.2 Asia Pacific BFSI Market by Country
5.3 Asia Pacific Travel & Hospitality Market by Country
5.4 Asia Pacific Retail & Ecommerce Market by Country
5.5 Asia Pacific Media & Entertainment Market by Country
5.6 Asia Pacific Healthcare Market by Country
5.7 Asia Pacific Other End User Market by Country
Chapter 6. Asia Pacific Call Center AI Market by Component
6.1 Asia Pacific Solution Market by Country
6.2 Asia Pacific Compute Platforms Market by Country
6.3 Asia Pacific Services Market by Country
Chapter 7. Asia Pacific Call Center AI Market by Country
7.1 China Call Center AI Market
7.1.1 China Call Center AI Market by Deployment Type
7.1.2 China Call Center AI Market by End User
7.1.3 China Call Center AI Market by Component
7.2 Japan Call Center AI Market
7.2.1 Japan Call Center AI Market by Deployment Type
7.2.2 Japan Call Center AI Market by End User
7.2.3 Japan Call Center AI Market by Component
7.3 India Call Center AI Market
7.3.1 India Call Center AI Market by Deployment Type
7.3.2 India Call Center AI Market by End User
7.3.3 India Call Center AI Market by Component
7.4 South Korea Call Center AI Market
7.4.1 South Korea Call Center AI Market by Deployment Type
7.4.2 South Korea Call Center AI Market by End User
7.4.3 South Korea Call Center AI Market by Component
7.5 Singapore Call Center AI Market
7.5.1 Singapore Call Center AI Market by Deployment Type
7.5.2 Singapore Call Center AI Market by End User
7.5.3 Singapore Call Center AI Market by Component
7.6 Malaysia Call Center AI Market
7.6.1 Malaysia Call Center AI Market by Deployment Type
7.6.2 Malaysia Call Center AI Market by End User
7.6.3 Malaysia Call Center AI Market by Component
7.7 Rest of Asia Pacific Call Center AI Market
7.7.1 Rest of Asia Pacific Call Center AI Market by Deployment Type
7.7.2 Rest of Asia Pacific Call Center AI Market by End User
7.7.3 Rest of Asia Pacific Call Center AI Market by Component
Chapter 8. Company Profiles
8.1 Reliance Industries Limited (Jio Haptik technologies limited)
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Segmental Analysis
8.1.4 Research & Development Expenses
8.1.5 Recent strategies and developments:
8.1.5.1 Product Launches and Product Expansions:
8.2 Artificial Solutions International AB
8.2.1 Company Overview
8.2.2 Recent strategies and developments:
8.2.2.1 Partnerships, Collaborations, and Agreements:
8.3 Conversica, Inc.
8.3.1 Company Overview
8.3.2 Recent strategies and developments:
8.3.2.1 Partnerships, Collaborations, and Agreements:
8.3.2.2 Product Launches and Product Expansions:
8.4 Rulai, Inc.
8.4.1 Company Overview
8.5 Kore.ai, Inc.
8.5.1 Company Overview
8.5.2 Recent strategies and developments:
8.5.2.1 Product Launches and Product Expansions:
8.6 Pypestream, Inc.
8.6.1 Company Overview
8.6.2 Recent strategies and developments:
8.6.2.1 Partnerships, Collaborations, and Agreements:
8.6.2.2 Product Launches and Product Expansions:
8.7 Infosys Limited (EdgeVerve Systems)
8.7.1 Company Overview
8.7.2 Financial Analysis
8.7.3 Segmental and Regional Analysis
8.7.4 Research & Development Expense
8.7.5 Recent strategies and developments:
8.7.5.1 Partnerships, Collaborations, and Agreements:
8.7.5.2 Product Launches and Product Expansions:
8.7.6 SWOT Analysis
8.8 Avaamo, Inc.
8.8.1 Company Overview
8.9 Talkdesk
8.9.1 Company Overview
8.9.2 Recent strategies and developments:
8.9.2.1 Product Launches and Product Expansions:
8.10. NICE Ltd. (inContact, Inc.)
8.10.1 Company Overview
8.10.2 Financial Analysis
8.10.3 Segmental and Regional Analysis
8.10.4 Research & Development Expenses
8.10.5 Recent strategies and developments:
8.10.5.1 Partnerships, Collaborations, and Agreements:
8.10.5.2 Product Launches and Product Expansions:
TABLE 1 asia pacific Call Center AI Market, 2017 - 2020, USD Million
TABLE 2 asia pacific Call Center AI Market, 2021 - 2027, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Call Center AI Market
TABLE 4 Product Launches And Product Expansions– Call Center AI Market
TABLE 5 Asia Pacific Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 6 Asia Pacific Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 7 Asia Pacific Cloud Market by Country, 2017 - 2020, USD Million
TABLE 8 Asia Pacific Cloud Market by Country, 2021 - 2027, USD Million
TABLE 9 Asia Pacific On-premise Market by Country, 2017 - 2020, USD Million
TABLE 10 Asia Pacific On-premise Market by Country, 2021 - 2027, USD Million
TABLE 11 Asia Pacific Call Center AI Market by End User, 2017 - 2020, USD Million
TABLE 12 Asia Pacific Call Center AI Market by End User, 2021 - 2027, USD Million
TABLE 13 Asia Pacific Telecom Market by Country, 2017 - 2020, USD Million
TABLE 14 Asia Pacific Telecom Market by Country, 2021 - 2027, USD Million
TABLE 15 Asia Pacific BFSI Market by Country, 2017 - 2020, USD Million
TABLE 16 Asia Pacific BFSI Market by Country, 2021 - 2027, USD Million
TABLE 17 Asia Pacific Travel & Hospitality Market by Country, 2017 - 2020, USD Million
TABLE 18 Asia Pacific Travel & Hospitality Market by Country, 2021 - 2027, USD Million
TABLE 19 Asia Pacific Retail & Ecommerce Market by Country, 2017 - 2020, USD Million
TABLE 20 Asia Pacific Retail & Ecommerce Market by Country, 2021 - 2027, USD Million
TABLE 21 Asia Pacific Media & Entertainment Market by Country, 2017 - 2020, USD Million
TABLE 22 Asia Pacific Media & Entertainment Market by Country, 2021 - 2027, USD Million
TABLE 23 Asia Pacific Healthcare Market by Country, 2017 - 2020, USD Million
TABLE 24 Asia Pacific Healthcare Market by Country, 2021 - 2027, USD Million
TABLE 25 Asia Pacific Other End User Market by Country, 2017 - 2020, USD Million
TABLE 26 Asia Pacific Other End User Market by Country, 2021 - 2027, USD Million
TABLE 27 Asia Pacific Call Center AI Market by Component, 2017 - 2020, USD Million
TABLE 28 Asia Pacific Call Center AI Market by Component, 2021 - 2027, USD Million
TABLE 29 Asia Pacific Solution Market by Country, 2017 - 2020, USD Million
TABLE 30 Asia Pacific Solution Market by Country, 2021 - 2027, USD Million
TABLE 31 Asia Pacific Compute Platforms Market by Country, 2017 - 2020, USD Million
TABLE 32 Asia Pacific Compute Platforms Market by Country, 2021 - 2027, USD Million
TABLE 33 Asia Pacific Services Market by Country, 2017 - 2020, USD Million
TABLE 34 Asia Pacific Services Market by Country, 2021 - 2027, USD Million
TABLE 35 Asia Pacific Call Center AI Market by Country, 2017 - 2020, USD Million
TABLE 36 Asia Pacific Call Center AI Market by Country, 2021 - 2027, USD Million
TABLE 37 China Call Center AI Market, 2017 - 2020, USD Million
TABLE 38 China Call Center AI Market, 2021 - 2027, USD Million
TABLE 39 China Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 40 China Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 41 China Call Center AI Market by End User, 2017 - 2020, USD Million
TABLE 42 China Call Center AI Market by End User, 2021 - 2027, USD Million
TABLE 43 China Call Center AI Market by Component, 2017 - 2020, USD Million
TABLE 44 China Call Center AI Market by Component, 2021 - 2027, USD Million
TABLE 45 Japan Call Center AI Market, 2017 - 2020, USD Million
TABLE 46 Japan Call Center AI Market, 2021 - 2027, USD Million
TABLE 47 Japan Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 48 Japan Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 49 Japan Call Center AI Market by End User, 2017 - 2020, USD Million
TABLE 50 Japan Call Center AI Market by End User, 2021 - 2027, USD Million
TABLE 51 Japan Call Center AI Market by Component, 2017 - 2020, USD Million
TABLE 52 Japan Call Center AI Market by Component, 2021 - 2027, USD Million
TABLE 53 India Call Center AI Market, 2017 - 2020, USD Million
TABLE 54 India Call Center AI Market, 2021 - 2027, USD Million
TABLE 55 India Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 56 India Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 57 India Call Center AI Market by End User, 2017 - 2020, USD Million
TABLE 58 India Call Center AI Market by End User, 2021 - 2027, USD Million
TABLE 59 India Call Center AI Market by Component, 2017 - 2020, USD Million
TABLE 60 India Call Center AI Market by Component, 2021 - 2027, USD Million
TABLE 61 South Korea Call Center AI Market, 2017 - 2020, USD Million
TABLE 62 South Korea Call Center AI Market, 2021 - 2027, USD Million
TABLE 63 South Korea Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 64 South Korea Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 65 South Korea Call Center AI Market by End User, 2017 - 2020, USD Million
TABLE 66 South Korea Call Center AI Market by End User, 2021 - 2027, USD Million
TABLE 67 South Korea Call Center AI Market by Component, 2017 - 2020, USD Million
TABLE 68 South Korea Call Center AI Market by Component, 2021 - 2027, USD Million
TABLE 69 Singapore Call Center AI Market, 2017 - 2020, USD Million
TABLE 70 Singapore Call Center AI Market, 2021 - 2027, USD Million
TABLE 71 Singapore Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 72 Singapore Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 73 Singapore Call Center AI Market by End User, 2017 - 2020, USD Million
TABLE 74 Singapore Call Center AI Market by End User, 2021 - 2027, USD Million
TABLE 75 Singapore Call Center AI Market by Component, 2017 - 2020, USD Million
TABLE 76 Singapore Call Center AI Market by Component, 2021 - 2027, USD Million
TABLE 77 Malaysia Call Center AI Market, 2017 - 2020, USD Million
TABLE 78 Malaysia Call Center AI Market, 2021 - 2027, USD Million
TABLE 79 Malaysia Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 80 Malaysia Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 81 Malaysia Call Center AI Market by End User, 2017 - 2020, USD Million
TABLE 82 Malaysia Call Center AI Market by End User, 2021 - 2027, USD Million
TABLE 83 Malaysia Call Center AI Market by Component, 2017 - 2020, USD Million
TABLE 84 Malaysia Call Center AI Market by Component, 2021 - 2027, USD Million
TABLE 85 Rest of Asia Pacific Call Center AI Market, 2017 - 2020, USD Million
TABLE 86 Rest of Asia Pacific Call Center AI Market, 2021 - 2027, USD Million
TABLE 87 Rest of Asia Pacific Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 88 Rest of Asia Pacific Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 89 Rest of Asia Pacific Call Center AI Market by End User, 2017 - 2020, USD Million
TABLE 90 Rest of Asia Pacific Call Center AI Market by End User, 2021 - 2027, USD Million
TABLE 91 Rest of Asia Pacific Call Center AI Market by Component, 2017 - 2020, USD Million
TABLE 92 Rest of Asia Pacific Call Center AI Market by Component, 2021 - 2027, USD Million
TABLE 93 Key Information – Reliance Industries Limited
TABLE 94 Key information - Artificial Solutions International AB
TABLE 95 Key information – Conversica, Inc.
TABLE 96 Key information – Rulai, INC.
TABLE 97 Key information – Kore.ai, Inc.
TABLE 98 Key information - Pypestream, Inc.
TABLE 99 Key Information – Infosys Limited
TABLE 100 Key information - Avaamo, inc.
TABLE 101 Key information - Talkdesk
TABLE 102 key information – NICE Ltd.
List of Figures
FIG 1 Methodology for the research
FIG 2 KBV Cardinal Matrix
FIG 3 Key Leading Strategies: Percentage Distribution (2017-2021)
FIG 4 Key Strategic Move: (Product Launches and Product Expansions : 2020, Oct – 2021, Nov) Leading Players
FIG 5 Recent strategies and developments: Conversica, Inc.
FIG 6 Recent strategies and developments: Pypestream, Inc.
FIG 7 Recent strategies and developments: Infosys Limited
FIG 8 SWOT Analysis: Infosys Limited
FIG 9 Recent strategies and developments: NICE Ltd.
FIG 9 Recent strategies and developments: NICE Ltd.