The Asia Pacific CRM Analytics Market would witness market growth of 11.2% CAGR during the forecast period (2024-2031).
The China market dominated the Asia Pacific CRM Analytics Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $1,441.2 million by 2031. The Japan market is showcasing a CAGR of 10.5% during (2024 - 2031). Additionally, The India market would register a CAGR of 12% during (2024 - 2031).
A major driver of the CRM analytics market is the rapid proliferation of digital technologies. The proliferation of mobile applications, social media, and e-commerce platforms has resulted in a substantial increase in consumer interaction data. This data, often unstructured and dispersed across multiple channels, requires advanced analytics tools to process and interpret effectively.
Moreover, CRM analytics solutions bridge this gap by consolidating data from disparate sources and providing businesses with a unified view of their customers. This holistic approach enhances customer understanding and streamlines operations, ensuring all organizational departments align their strategies and objectives.
The CRM analytics market in the Asia Pacific region is witnessing substantial growth, driven by government initiatives, technological advancements, and increasing investments in digital infrastructure. In China, advancements in transportation and logistics are fueling the adoption of CRM analytics as businesses strive to enhance operational efficiency and customer service. The Chinese government's "New Infrastructure" initiative, launched in 2020, underscores 5G as a cornerstone for modernizing logistics and transportation networks. At the Port of Qingdao, 5G technology has been deployed to remotely control cranes, increasing container loading and unloading efficiency from 24.2 to 36.2 containers per hour, with peak efficiency reaching 43.8 containers per hour. This transformation exemplifies how CRM analytics, integrated with 5G-enabled IoT solutions, can optimize supply chain operations and improve customer satisfaction.
Free Valuable Insights: The Global CRM Analytics Market is Predict to reach USD 18.18 Billion by 2031, at a CAGR of 10.7%
Based on Deployment, the market is segmented into Cloud and On-premise. Based on End-User, the market is segmented into Retail, BFSI, Healthcare, Media & Entertainment, Telecom & IT, Transportation & Logistics, and Other End-User. Based on Type, the market is segmented into Sales & Marketing Analytics, Customer Analytics, Contact Center Analytics, and Other Type. Based on countries, the market is segmented into China, Japan, India, South Korea, Australia, Malaysia, and Rest of Asia Pacific.
List of Key Companies Profiled
- Salesforce, Inc.
- Microsoft Corporation
- SAP SE
- Oracle Corporation
- Zoho Corporation Pvt. Ltd.
- Pegasystems, Inc.
- Adobe, Inc.
- SugarCRM, Inc.
- Insightly, Inc.
- Creatio
Asia Pacific CRM Analytics Market Report Segmentation
By Deployment
By End-User
- Retail
- BFSI
- Healthcare
- Media & Entertainment
- Telecom & IT
- Transportation & Logistics
- Other End-User
By Type
- Sales & Marketing Analytics
- Customer Analytics
- Contact Center Analytics
- Other Type
By Country
- China
- Japan
- India
- South Korea
- Singapore
- Malaysia
- Rest of Asia Pacific
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Asia Pacific CRM Analytics Market, by Deployment
1.4.2 Asia Pacific CRM Analytics Market, by End-User
1.4.3 Asia Pacific CRM Analytics Market, by Type
1.4.4 Asia Pacific CRM Analytics Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
4.1 KBV Cardinal Matrix
4.2 Recent Industry Wide Strategic Developments
4.2.1 Partnerships, Collaborations and Agreements
4.2.2 Product Launches and Product Expansions
4.2.3 Acquisition and Mergers
4.3 Market Share Analysis, 2023
4.4 Top Winning Strategies
4.4.1 Key Leading Strategies: Percentage Distribution (2020-2024)
4.4.2 Key Strategic Move: (Product Launches and Product Expansions: 2020, Apr – 2024, Oct) Leading Players
4.5 Porter Five Forces Analysis
Chapter 5. Asia Pacific CRM Analytics Market by Deployment
5.1 Asia Pacific Cloud Market by Country
5.2 Asia Pacific On-premise Market by Country
Chapter 6. Asia Pacific CRM Analytics Market by End-User
6.1 Asia Pacific Retail Market by Country
6.2 Asia Pacific BFSI Market by Country
6.3 Asia Pacific Healthcare Market by Country
6.4 Asia Pacific Media & Entertainment Market by Country
6.5 Asia Pacific Telecom & IT Market by Country
6.6 Asia Pacific Transportation & Logistics Market by Country
6.7 Asia Pacific Other End-User Market by Country
Chapter 7. Asia Pacific CRM Analytics Market by Type
7.1 Asia Pacific Sales & Marketing Analytics Market by Country
7.2 Asia Pacific Customer Analytics Market by Country
7.3 Asia Pacific Contact Center Analytics Market by Country
7.4 Asia Pacific Other Type Market by Country
Chapter 8. Asia Pacific CRM Analytics Market by Country
8.1 China CRM Analytics Market
8.1.1 China CRM Analytics Market by Deployment
8.1.2 China CRM Analytics Market by End-User
8.1.3 China CRM Analytics Market by Type
8.2 Japan CRM Analytics Market
8.2.1 Japan CRM Analytics Market by Deployment
8.2.2 Japan CRM Analytics Market by End-User
8.2.3 Japan CRM Analytics Market by Type
8.3 India CRM Analytics Market
8.3.1 India CRM Analytics Market by Deployment
8.3.2 India CRM Analytics Market by End-User
8.3.3 India CRM Analytics Market by Type
8.4 South Korea CRM Analytics Market
8.4.1 South Korea CRM Analytics Market by Deployment
8.4.2 South Korea CRM Analytics Market by End-User
8.4.3 South Korea CRM Analytics Market by Type
8.5 Australia CRM Analytics Market
8.5.1 Australia CRM Analytics Market by Deployment
8.5.2 Australia CRM Analytics Market by End-User
8.5.3 Australia CRM Analytics Market by Type
8.6 Malaysia CRM Analytics Market
8.6.1 Malaysia CRM Analytics Market by Deployment
8.6.2 Malaysia CRM Analytics Market by End-User
8.6.3 Malaysia CRM Analytics Market by Type
8.7 Rest of Asia Pacific CRM Analytics Market
8.7.1 Rest of Asia Pacific CRM Analytics Market by Deployment
8.7.2 Rest of Asia Pacific CRM Analytics Market by End-User
8.7.3 Rest of Asia Pacific CRM Analytics Market by Type
Chapter 9. Company Profiles
9.1 Salesforce, Inc.
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Regional Analysis
9.1.4 Research & Development Expenses
9.1.5 Recent strategies and developments:
9.1.5.1 Partnerships, Collaborations, and Agreements:
9.1.5.2 Product Launches and Product Expansions:
9.1.5.3 Acquisition and Mergers:
9.1.6 SWOT Analysis
9.2 Microsoft Corporation
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Segmental and Regional Analysis
9.2.4 Research & Development Expenses
9.2.5 Recent strategies and developments:
9.2.5.1 Partnerships, Collaborations, and Agreements:
9.2.5.2 Product Launches and Product Expansions:
9.2.6 SWOT Analysis
9.3 SAP SE
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Regional Analysis
9.3.4 Research & Development Expense
9.3.5 Recent strategies and developments:
9.3.5.1 Partnerships, Collaborations, and Agreements:
9.3.5.2 Product Launches and Product Expansions:
9.3.5.3 Acquisition and Mergers:
9.3.6 SWOT Analysis
9.4 Oracle Corporation
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Segmental and Regional Analysis
9.4.4 Research & Development Expense
9.4.5 Recent strategies and developments:
9.4.5.1 Partnerships, Collaborations, and Agreements:
9.4.5.2 Product Launches and Product Expansions:
9.4.6 SWOT Analysis
9.5 Zoho Corporation Pvt. Ltd.
9.5.1 Company Overview
9.5.2 Recent strategies and developments:
9.5.2.1 Partnerships, Collaborations, and Agreements:
9.5.2.2 Product Launches and Product Expansions:
9.5.3 SWOT Analysis
9.6 Pegasystems, Inc.
9.6.1 Company Overview
9.6.2 Financial Analysis
9.6.3 Regional Analysis
9.6.4 Research & Development Expenses
9.6.5 Recent strategies and developments:
9.6.5.1 Partnerships, Collaborations, and Agreements:
9.6.5.2 Product Launches and Product Expansions:
9.6.5.3 Acquisition and Mergers:
9.6.6 SWOT Analysis
9.7 Adobe, Inc.
9.7.1 Company Overview
9.7.2 Financial Analysis
9.7.3 Segmental and Regional Analysis
9.7.4 Research & Development Expense
9.7.5 Recent strategies and developments:
9.7.5.1 Partnerships, Collaborations, and Agreements:
9.7.5.2 Product Launches and Product Expansions:
9.7.5.3 Acquisition and Mergers:
9.7.6 SWOT Analysis
9.8 SugarCRM, Inc.
9.8.1 Company Overview
9.8.2 Recent strategies and developments:
9.8.2.1 Product Launches and Product Expansions:
9.8.2.2 Acquisition and Mergers:
9.9 Insightly, Inc.
9.9.1 Company Overview
9.9.2 Recent strategies and developments:
9.9.2.1 Product Launches and Product Expansions:
9.10. Creatio
9.10.1 Company Overview
9.10.2 Recent strategies and developments:
9.10.2.1 Partnerships, Collaborations, and Agreements:
9.10.2.2 Product Launches and Product Expansions:
TABLE 1 Asia Pacific CRM Analytics Market, 2020 - 2023, USD Million
TABLE 2 Asia Pacific CRM Analytics Market, 2024 - 2031, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– CRM Analytics Market
TABLE 4 Product Launches And Product Expansions– CRM Analytics Market
TABLE 5 Acquisition and Mergers– CRM Analytics Market
TABLE 6 Asia Pacific CRM Analytics Market by Deployment, 2020 - 2023, USD Million
TABLE 7 Asia Pacific CRM Analytics Market by Deployment, 2024 - 2031, USD Million
TABLE 8 Asia Pacific Cloud Market by Country, 2020 - 2023, USD Million
TABLE 9 Asia Pacific Cloud Market by Country, 2024 - 2031, USD Million
TABLE 10 Asia Pacific On-premise Market by Country, 2020 - 2023, USD Million
TABLE 11 Asia Pacific On-premise Market by Country, 2024 - 2031, USD Million
TABLE 12 Asia Pacific CRM Analytics Market by End-User, 2020 - 2023, USD Million
TABLE 13 Asia Pacific CRM Analytics Market by End-User, 2024 - 2031, USD Million
TABLE 14 Asia Pacific Retail Market by Country, 2020 - 2023, USD Million
TABLE 15 Asia Pacific Retail Market by Country, 2024 - 2031, USD Million
TABLE 16 Asia Pacific BFSI Market by Country, 2020 - 2023, USD Million
TABLE 17 Asia Pacific BFSI Market by Country, 2024 - 2031, USD Million
TABLE 18 Asia Pacific Healthcare Market by Country, 2020 - 2023, USD Million
TABLE 19 Asia Pacific Healthcare Market by Country, 2024 - 2031, USD Million
TABLE 20 Asia Pacific Media & Entertainment Market by Country, 2020 - 2023, USD Million
TABLE 21 Asia Pacific Media & Entertainment Market by Country, 2024 - 2031, USD Million
TABLE 22 Asia Pacific Telecom & IT Market by Country, 2020 - 2023, USD Million
TABLE 23 Asia Pacific Telecom & IT Market by Country, 2024 - 2031, USD Million
TABLE 24 Asia Pacific Transportation & Logistics Market by Country, 2020 - 2023, USD Million
TABLE 25 Asia Pacific Transportation & Logistics Market by Country, 2024 - 2031, USD Million
TABLE 26 Asia Pacific Other End-User Market by Country, 2020 - 2023, USD Million
TABLE 27 Asia Pacific Other End-User Market by Country, 2024 - 2031, USD Million
TABLE 28 Asia Pacific CRM Analytics Market by Type, 2020 - 2023, USD Million
TABLE 29 Asia Pacific CRM Analytics Market by Type, 2024 - 2031, USD Million
TABLE 30 Asia Pacific Sales & Marketing Analytics Market by Country, 2020 - 2023, USD Million
TABLE 31 Asia Pacific Sales & Marketing Analytics Market by Country, 2024 - 2031, USD Million
TABLE 32 Asia Pacific Customer Analytics Market by Country, 2020 - 2023, USD Million
TABLE 33 Asia Pacific Customer Analytics Market by Country, 2024 - 2031, USD Million
TABLE 34 Asia Pacific Contact Center Analytics Market by Country, 2020 - 2023, USD Million
TABLE 35 Asia Pacific Contact Center Analytics Market by Country, 2024 - 2031, USD Million
TABLE 36 Asia Pacific Other Type Market by Country, 2020 - 2023, USD Million
TABLE 37 Asia Pacific Other Type Market by Country, 2024 - 2031, USD Million
TABLE 38 Asia Pacific CRM Analytics Market by Country, 2020 - 2023, USD Million
TABLE 39 Asia Pacific CRM Analytics Market by Country, 2024 - 2031, USD Million
TABLE 40 China CRM Analytics Market, 2020 - 2023, USD Million
TABLE 41 China CRM Analytics Market, 2024 - 2031, USD Million
TABLE 42 China CRM Analytics Market by Deployment, 2020 - 2023, USD Million
TABLE 43 China CRM Analytics Market by Deployment, 2024 - 2031, USD Million
TABLE 44 China CRM Analytics Market by End-User, 2020 - 2023, USD Million
TABLE 45 China CRM Analytics Market by End-User, 2024 - 2031, USD Million
TABLE 46 China CRM Analytics Market by Type, 2020 - 2023, USD Million
TABLE 47 China CRM Analytics Market by Type, 2024 - 2031, USD Million
TABLE 48 Japan CRM Analytics Market, 2020 - 2023, USD Million
TABLE 49 Japan CRM Analytics Market, 2024 - 2031, USD Million
TABLE 50 Japan CRM Analytics Market by Deployment, 2020 - 2023, USD Million
TABLE 51 Japan CRM Analytics Market by Deployment, 2024 - 2031, USD Million
TABLE 52 Japan CRM Analytics Market by End-User, 2020 - 2023, USD Million
TABLE 53 Japan CRM Analytics Market by End-User, 2024 - 2031, USD Million
TABLE 54 Japan CRM Analytics Market by Type, 2020 - 2023, USD Million
TABLE 55 Japan CRM Analytics Market by Type, 2024 - 2031, USD Million
TABLE 56 India CRM Analytics Market, 2020 - 2023, USD Million
TABLE 57 India CRM Analytics Market, 2024 - 2031, USD Million
TABLE 58 India CRM Analytics Market by Deployment, 2020 - 2023, USD Million
TABLE 59 India CRM Analytics Market by Deployment, 2024 - 2031, USD Million
TABLE 60 India CRM Analytics Market by End-User, 2020 - 2023, USD Million
TABLE 61 India CRM Analytics Market by End-User, 2024 - 2031, USD Million
TABLE 62 India CRM Analytics Market by Type, 2020 - 2023, USD Million
TABLE 63 India CRM Analytics Market by Type, 2024 - 2031, USD Million
TABLE 64 South Korea CRM Analytics Market, 2020 - 2023, USD Million
TABLE 65 South Korea CRM Analytics Market, 2024 - 2031, USD Million
TABLE 66 South Korea CRM Analytics Market by Deployment, 2020 - 2023, USD Million
TABLE 67 South Korea CRM Analytics Market by Deployment, 2024 - 2031, USD Million
TABLE 68 South Korea CRM Analytics Market by End-User, 2020 - 2023, USD Million
TABLE 69 South Korea CRM Analytics Market by End-User, 2024 - 2031, USD Million
TABLE 70 South Korea CRM Analytics Market by Type, 2020 - 2023, USD Million
TABLE 71 South Korea CRM Analytics Market by Type, 2024 - 2031, USD Million
TABLE 72 Australia CRM Analytics Market, 2020 - 2023, USD Million
TABLE 73 Australia CRM Analytics Market, 2024 - 2031, USD Million
TABLE 74 Australia CRM Analytics Market by Deployment, 2020 - 2023, USD Million
TABLE 75 Australia CRM Analytics Market by Deployment, 2024 - 2031, USD Million
TABLE 76 Australia CRM Analytics Market by End-User, 2020 - 2023, USD Million
TABLE 77 Australia CRM Analytics Market by End-User, 2024 - 2031, USD Million
TABLE 78 Australia CRM Analytics Market by Type, 2020 - 2023, USD Million
TABLE 79 Australia CRM Analytics Market by Type, 2024 - 2031, USD Million
TABLE 80 Malaysia CRM Analytics Market, 2020 - 2023, USD Million
TABLE 81 Malaysia CRM Analytics Market, 2024 - 2031, USD Million
TABLE 82 Malaysia CRM Analytics Market by Deployment, 2020 - 2023, USD Million
TABLE 83 Malaysia CRM Analytics Market by Deployment, 2024 - 2031, USD Million
TABLE 84 Malaysia CRM Analytics Market by End-User, 2020 - 2023, USD Million
TABLE 85 Malaysia CRM Analytics Market by End-User, 2024 - 2031, USD Million
TABLE 86 Malaysia CRM Analytics Market by Type, 2020 - 2023, USD Million
TABLE 87 Malaysia CRM Analytics Market by Type, 2024 - 2031, USD Million
TABLE 88 Rest of Asia Pacific CRM Analytics Market, 2020 - 2023, USD Million
TABLE 89 Rest of Asia Pacific CRM Analytics Market, 2024 - 2031, USD Million
TABLE 90 Rest of Asia Pacific CRM Analytics Market by Deployment, 2020 - 2023, USD Million
TABLE 91 Rest of Asia Pacific CRM Analytics Market by Deployment, 2024 - 2031, USD Million
TABLE 92 Rest of Asia Pacific CRM Analytics Market by End-User, 2020 - 2023, USD Million
TABLE 93 Rest of Asia Pacific CRM Analytics Market by End-User, 2024 - 2031, USD Million
TABLE 94 Rest of Asia Pacific CRM Analytics Market by Type, 2020 - 2023, USD Million
TABLE 95 Rest of Asia Pacific CRM Analytics Market by Type, 2024 - 2031, USD Million
TABLE 96 Key Information – Salesforce, Inc.
TABLE 97 Key Information – Microsoft Corporation
TABLE 98 Key Information – SAP SE
TABLE 99 Key Information – Oracle Corporation
TABLE 100 Key Information – Zoho Corporation Pvt. Ltd.
TABLE 101 Key Information – Pegasystems Inc.
TABLE 102 Key Information – Adobe, Inc.
TABLE 103 key information – SugarCRM, Inc.
TABLE 104 key information – Insightly, Inc.
TABLE 105 key information – Creatio
List of Figures
FIG 1 Methodology for the research
FIG 2 Asia Pacific CRM Analytics Market, 2020 - 2031, USD Million
FIG 3 Key Factors Impacting CRM Analytics Market
FIG 4 KBV Cardinal Matrix
FIG 5 Market Share Analysis, 2023
FIG 6 Key Leading Strategies: Percentage Distribution (2020-2024)
FIG 7 Key Strategic Move: (Product Launches and Product Expansions: 2020, Apr – 2024, Oct) Leading Players
FIG 8 Porter’s Five Forces Analysis – CRM Analytics Market
FIG 9 Asia Pacific CRM Analytics Market share by Deployment, 2023
FIG 10 Asia Pacific CRM Analytics Market share by Deployment, 2031
FIG 11 Asia Pacific CRM Analytics Market by Deployment, 2020 - 2031, USD Million
FIG 12 Asia Pacific CRM Analytics Market share by End-User, 2023
FIG 13 Asia Pacific CRM Analytics Market share by End-User, 2031
FIG 14 Asia Pacific CRM Analytics Market by End-User, 2020 - 2031, USD Million
FIG 15 Asia Pacific CRM Analytics Market share by Type, 2023
FIG 16 Asia Pacific CRM Analytics Market share by Type, 2031
FIG 17 Asia Pacific CRM Analytics Market by Type, 2020 - 2031, USD Million
FIG 18 Asia Pacific CRM Analytics Market share by Country, 2023
FIG 19 Asia Pacific CRM Analytics Market share by Country, 2031
FIG 20 Asia Pacific CRM Analytics Market by Country, 2020 - 2031, USD Million
FIG 21 Recent strategies and developments: Salesforce, Inc.
FIG 22 SWOT Analysis: Salesforce, Inc.
FIG 23 Recent strategies and developments: Microsoft Corporation
FIG 24 SWOT Analysis: Microsoft Corporation
FIG 25 Recent strategies and developments: SAP SE
FIG 26 SWOT Analysis: SAP SE
FIG 27 Recent strategies and developments: Oracle Corporation
FIG 28 SWOT Analysis: Oracle Corporation
FIG 29 Recent strategies and developments: Zoho Corporation Pvt. Ltd.
FIG 30 SWOT Analysis: Zoho Corporation Pvt. Ltd.
FIG 31 Recent strategies and developments: Pegasystems, Inc.
FIG 32 SWOT Analysis: Pegasystems, Inc.
FIG 33 Recent strategies and developments: Adobe, Inc.
FIG 34 SWOT Analysis: Adobe, Inc.
FIG 35 Recent strategies and developments: SugarCRM, Inc.
FIG 36 Recent strategies and developments: Creatio