Asia Pacific Customer Communications Management Market By Component (Solution and Services), By Organization Size (Large Enterprises and Small & Medium Enterprises), By Deployment Mode (On-premise and Cloud), By End User (IT & Telecom, Retail & eCommerce, BFSI, Healthcare, Energy & Utilities, Government & Defense and Others), By Country, Growth Potential, Industry Analysis Report and Forecast, 2021 - 2027

The Asia Pacific Customer Communications Management Market would witness market growth of 13.6% CAGR during the forecast period (2021-2027).

The customer communications management solutions help in developing a personalized and interactive communication process for a company with their customers through the automated process of content creation and distribution of that content. By using customized documents, companies can create an impact on their customers’ mind that helps in improving their customer retention. These solutions also minimize the overall costs of making documents and correspondence. Due to this, there is a growing demand for CCM software among small and medium-sized enterprises (SMEs). The CCM solutions also help the companies in fulfilling the regulations related to customer privacy concerns. The increasing popularity of social media and adoption of smartphones are anticipated to open new growth prospects for the CCM market because social media & smartphones help companies to target their customers directly on the basis of their preferences.

Asia Pacific region is witnessing gradual adoption of CCM solutions owing to the entry of various key players of the CCM market in the region. This would further fuel the growth of the regional market during the forecast period. In addition, developing economies like India and China are motivating various key players to enter the market and expand their geographical footprints, which will further surge the growth of the market. Companies in this region are majorly implementing CCM solution in their premises to improve their reach to the customers and retain their existing customers. All these factors are projected to support the growth of the regional market during the forecast period.

The SMEs in this region are increasingly investing in advanced technologies like ML, AI, and data analytics, to survive in the market and utilize more opportunities. Companies are significantly implementing CCM solutions in their premises to establish improved and interactive communication model. Cloud computing technology is majorly adopted by companies in the developed nations of this region like Japan, and Singapore. The rising adoption of cloud technology is anticipated to surge the growth of the CCM market since it is utilized as a repository of data that can be further analyzed.

The growing requirement of keeping the customers engaged by establishing effective communication among companies and customers through various channels is estimated to bolster the growth of the market. Companies have to continuously provide relevant documents and promotional offers to engage and communicate with their customers to maintain a healthy customer relationship. At present, customers prefer to communicate with the companies via various channels like email, voice, mobile, SMS and social media.

The China market dominated the Asia Pacific Cloud Customer Communications Management Market by Country 2020, thereby, achieving a market value of $90 million by 2027. The Japan market is exhibiting a CAGR of 14.4% during (2021 - 2027). Additionally, The India market is anticipated to witness a CAGR of 15.7% during (2021 - 2027).

Based on Component, the market is segmented into Solution and Services. Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises. Based on Deployment Mode, the market is segmented into On-premise and Cloud. Based on End User, the market is segmented into IT & Telecom, Retail & eCommerce, BFSI, Healthcare, Energy & Utilities, Government & Defense and Others. Based on countries, the market is segmented into China, Japan, India, South Korea, Singapore, Malaysia, and Rest of Asia Pacific.

Free Valuable Insights: The Worldwide Customer Communications Management Market is Projected to reach USD 2.6 Billion by 2027, at a CAGR of 11.8%

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Adobe, Inc., Oracle Corporation, Capgemini SE, Newgen Software Technologies Limited, OpenText Corporation, Zendesk, Inc., Hyland Software, Inc., Quadient SA, PLDT, Inc. (Smart Communications, Inc.), and ISIS Papyrus Europe AG.

Scope of the Study

Market Segments Covered in the Report:

By Component

• Solution
• Services

By Organization Size

• Large Enterprises
• Small & Medium Enterprises

By Deployment Mode

• On-premise
• Cloud

By End-User

• IT & Telecom
• Retail & eCommerce
• BFSI
• Healthcare
• Energy & Utilities
• Government & Defense
• Others

By Country

• China
• Japan
• India
• South Korea
• Singapore
• Malaysia
• Rest of Asia Pacific

Key Market Players

List of Companies Profiled in the Report:

• Adobe, Inc.
• Oracle Corporation
• Capgemini SE
• Newgen Software Technologies Limited
• OpenText Corporation
• Zendesk, Inc.
• Hyland Software, Inc.
• Quadient SA
• PLDT, Inc. (Smart Communications, Inc.)
• ISIS Papyrus Europe AG

Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Asia Pacific Customer Communications Management Market, by Component
1.4.2 Asia Pacific Customer Communications Management Market, by Organization Size
1.4.3 Asia Pacific Customer Communications Management Market, by Deployment Mode
1.4.4 Asia Pacific Customer Communications Management Market, by End User
1.4.5 Asia Pacific Customer Communications Management Market, by Country
1.5 Methodology for the research

Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Opportunities
2.2.3 Market Restraints
2.2.4 Market Challenges

Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2017-2021)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2018, Oct – 2021, Mar) Leading Players

Chapter 4. Asia Pacific Customer Communications Management Market by Component
4.1 Asia Pacific Customer Communications Management Solution Market by Country
4.2 Asia Pacific Customer Communications Management Services Market by Country

Chapter 5. Asia Pacific Customer Communications Management Market by Organization Size
5.1 Asia Pacific Large Enterprises Customer Communications Management Market by Country
5.2 Asia Pacific Small & Medium Enterprises Customer Communications Management Market by Country

Chapter 6. Asia Pacific Customer Communications Management Market by Deployment Mode
6.1 Asia Pacific On-premise Customer Communications Management Market by Country
6.2 Asia Pacific Cloud Customer Communications Management Market by Country

Chapter 7. Asia Pacific Customer Communications Management Market by End User
7.1 Asia Pacific IT & Telecom Customer Communications Management Market by Country
7.2 Asia Pacific Retail & eCommerce Customer Communications Management Market by Country
7.3 Asia Pacific BFSI Customer Communications Management Market by Country
7.4 Asia Pacific Healthcare Customer Communications Management Market by Country
7.5 Asia Pacific Energy & Utilities Customer Communications Management Market by Country
7.6 Asia Pacific Government & Defense Customer Communications Management Market by Country
7.7 Asia Pacific Others Customer Communications Management Market by Country

Chapter 8. Asia Pacific Customer Communications Management Market by Country
8.1 China Customer Communications Management Market
8.1.1 China Customer Communications Management Market by Component
8.1.2 China Customer Communications Management Market by Organization Size
8.1.3 China Customer Communications Management Market by Deployment Mode
8.1.4 China Customer Communications Management Market by End User
8.2 Japan Customer Communications Management Market
8.2.1 Japan Customer Communications Management Market by Component
8.2.2 Japan Customer Communications Management Market by Organization Size
8.2.3 Japan Customer Communications Management Market by Deployment Mode
8.2.4 Japan Customer Communications Management Market by End User
8.3 India Customer Communications Management Market
8.3.1 India Customer Communications Management Market by Component
8.3.2 India Customer Communications Management Market by Organization Size
8.3.3 India Customer Communications Management Market by Deployment Mode
8.3.4 India Customer Communications Management Market by End User
8.4 South Korea Customer Communications Management Market
8.4.1 South Korea Customer Communications Management Market by Component
8.4.2 South Korea Customer Communications Management Market by Organization Size
8.4.3 South Korea Customer Communications Management Market by Deployment Mode
8.4.4 South Korea Customer Communications Management Market by End User
8.5 Singapore Customer Communications Management Market
8.5.1 Singapore Customer Communications Management Market by Component
8.5.2 Singapore Customer Communications Management Market by Organization Size
8.5.3 Singapore Customer Communications Management Market by Deployment Mode
8.5.4 Singapore Customer Communications Management Market by End User
8.6 Malaysia Customer Communications Management Market
8.6.1 Malaysia Customer Communications Management Market by Component
8.6.2 Malaysia Customer Communications Management Market by Organization Size
8.6.3 Malaysia Customer Communications Management Market by Deployment Mode
8.6.4 Malaysia Customer Communications Management Market by End User
8.7 Rest of Asia Pacific Customer Communications Management Market
8.7.1 Rest of Asia Pacific Customer Communications Management Market by Component
8.7.2 Rest of Asia Pacific Customer Communications Management Market by Organization Size
8.7.3 Rest of Asia Pacific Customer Communications Management Market by Deployment Mode
8.7.4 Rest of Asia Pacific Customer Communications Management Market by End User

Chapter 9. Company Profiles
9.1 Adobe, Inc.
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Segmental and Regional Analysis
9.1.4 Research & Development Expense
9.1.5 Recent strategies and developments:
9.1.5.1 Partnerships, Collaborations, and Agreements:
9.1.5.2 Product Launches and Product Expansions:
9.1.6 SWOT Analysis
9.2 Oracle Corporation
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Segmental and Regional Analysis
9.2.4 Research & Development Expense
9.2.5 Recent strategies and developments:
9.2.5.1 Partnerships, Collaborations, and Agreements:
9.2.5.2 Product Launches and Product Expansions:
9.2.5.3 Acquisition and Mergers:
9.2.6 SWOT Analysis
9.3 Capgemini SE
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Regional Analysis
9.3.4 Recent strategies and developments:
9.3.4.1 Partnerships, Collaborations, and Agreements:
9.4 Newgen Software Technologies Limited
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Segmental and Regional Analysis
9.4.4 Research & Development Expense
9.4.5 Recent strategies and developments:
9.4.5.1 Partnerships, Collaborations, and Agreements:
9.4.5.2 Product Launches and Product Expansions:
9.5 OpenText Corporation
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Regional Analysis
9.5.4 Research & Development Expense
9.5.5 Recent strategies and developments:
9.5.5.1 Acquisition and Mergers:
9.5.6 SWOT Analysis
9.6 Zendesk, Inc.
9.6.1 Company Overview
9.6.2 Financial Analysis
9.6.3 Regional Analysis
9.6.4 Research & Development Expense
9.6.5 Recent strategies and developments:
9.6.5.1 Partnerships, Collaborations, and Agreements:
9.6.5.2 Product Launches and Product Expansions:
9.6.5.3 Acquisition and Mergers:
9.7 Hyland Software, Inc.
9.7.1 Company Overview
9.7.2 Recent strategies and developments:
9.7.2.1 Product Launches and Product Expansions:
9.8 Quadient SA
9.8.1 Company Overview
9.8.2 Financial Analysis
9.8.3 Regional Analysis
9.8.4 Research & Development Expense
9.8.5 Recent strategies and developments:
9.8.5.1 Partnerships, Collaborations, and Agreements:
9.8.5.2 Product Launches and Product Expansions:
9.9 PLDT, Inc. (Smart Communications, Inc.)
9.9.1 Company Overview
9.9.2 Financial Analysis
9.9.3 Segmental Analysis
9.9.4 Recent strategies and developments:
9.9.4.1 Acquisition and Mergers:
9.10. ISIS Papyrus Europe AG
9.10.1 Company Overview

TABLE 1 Asia Pacific Customer Communications Management Market, 2017 - 2020, USD Million
TABLE 2 Asia Pacific Customer Communications Management Market, 2021 - 2027, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Customer Communications Management Market
TABLE 4 Product Launches And Product Expansions– Customer Communications Management Market
TABLE 5 Acquisition and Mergers– Customer Communications Management Market
TABLE 6 Asia Pacific Customer Communications Management Market by Component, 2017 - 2020, USD Million
TABLE 7 Asia Pacific Customer Communications Management Market by Component, 2021 - 2027, USD Million
TABLE 8 Asia Pacific Customer Communications Management Solution Market by Country, 2017 - 2020, USD Million
TABLE 9 Asia Pacific Customer Communications Management Solution Market by Country, 2021 - 2027, USD Million
TABLE 10 Asia Pacific Customer Communications Management Services Market by Country, 2017 - 2020, USD Million
TABLE 11 Asia Pacific Customer Communications Management Services Market by Country, 2021 - 2027, USD Million
TABLE 12 Asia Pacific Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
TABLE 13 Asia Pacific Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
TABLE 14 Asia Pacific Large Enterprises Customer Communications Management Market by Country, 2017 - 2020, USD Million
TABLE 15 Asia Pacific Large Enterprises Customer Communications Management Market by Country, 2021 - 2027, USD Million
TABLE 16 Asia Pacific Small & Medium Enterprises Customer Communications Management Market by Country, 2017 - 2020, USD Million
TABLE 17 Asia Pacific Small & Medium Enterprises Customer Communications Management Market by Country, 2021 - 2027, USD Million
TABLE 18 Asia Pacific Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
TABLE 19 Asia Pacific Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
TABLE 20 Asia Pacific On-premise Customer Communications Management Market by Country, 2017 - 2020, USD Million
TABLE 21 Asia Pacific On-premise Customer Communications Management Market by Country, 2021 - 2027, USD Million
TABLE 22 Asia Pacific Cloud Customer Communications Management Market by Country, 2017 - 2020, USD Million
TABLE 23 Asia Pacific Cloud Customer Communications Management Market by Country, 2021 - 2027, USD Million
TABLE 24 Asia Pacific Customer Communications Management Market by End User, 2017 - 2020, USD Million
TABLE 25 Asia Pacific Customer Communications Management Market by End User, 2021 - 2027, USD Million
TABLE 26 Asia Pacific IT & Telecom Customer Communications Management Market by Country, 2017 - 2020, USD Million
TABLE 27 Asia Pacific IT & Telecom Customer Communications Management Market by Country, 2021 - 2027, USD Million
TABLE 28 Asia Pacific Retail & eCommerce Customer Communications Management Market by Country, 2017 - 2020, USD Million
TABLE 29 Asia Pacific Retail & eCommerce Customer Communications Management Market by Country, 2021 - 2027, USD Million
TABLE 30 Asia Pacific BFSI Customer Communications Management Market by Country, 2017 - 2020, USD Million
TABLE 31 Asia Pacific BFSI Customer Communications Management Market by Country, 2021 - 2027, USD Million
TABLE 32 Asia Pacific Healthcare Customer Communications Management Market by Country, 2017 - 2020, USD Million
TABLE 33 Asia Pacific Healthcare Customer Communications Management Market by Country, 2021 - 2027, USD Million
TABLE 34 Asia Pacific Energy & Utilities Customer Communications Management Market by Country, 2017 - 2020, USD Million
TABLE 35 Asia Pacific Energy & Utilities Customer Communications Management Market by Country, 2021 - 2027, USD Million
TABLE 36 Asia Pacific Government & Defense Customer Communications Management Market by Country, 2017 - 2020, USD Million
TABLE 37 Asia Pacific Government & Defense Customer Communications Management Market by Country, 2021 - 2027, USD Million
TABLE 38 Asia Pacific Others Customer Communications Management Market by Country, 2017 - 2020, USD Million
TABLE 39 Asia Pacific Others Customer Communications Management Market by Country, 2021 - 2027, USD Million
TABLE 40 Asia Pacific Customer Communications Management Market by Country, 2017 - 2020, USD Million
TABLE 41 Asia Pacific Customer Communications Management Market by Country, 2021 - 2027, USD Million
TABLE 42 China Customer Communications Management Market, 2017 - 2020, USD Million
TABLE 43 China Customer Communications Management Market, 2021 - 2027, USD Million
TABLE 44 China Customer Communications Management Market by Component, 2017 - 2020, USD Million
TABLE 45 China Customer Communications Management Market by Component, 2021 - 2027, USD Million
TABLE 46 China Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
TABLE 47 China Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
TABLE 48 China Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
TABLE 49 China Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
TABLE 50 China Customer Communications Management Market by End User, 2017 - 2020, USD Million
TABLE 51 China Customer Communications Management Market by End User, 2021 - 2027, USD Million
TABLE 52 Japan Customer Communications Management Market, 2017 - 2020, USD Million
TABLE 53 Japan Customer Communications Management Market, 2021 - 2027, USD Million
TABLE 54 Japan Customer Communications Management Market by Component, 2017 - 2020, USD Million
TABLE 55 Japan Customer Communications Management Market by Component, 2021 - 2027, USD Million
TABLE 56 Japan Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
TABLE 57 Japan Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
TABLE 58 Japan Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
TABLE 59 Japan Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
TABLE 60 Japan Customer Communications Management Market by End User, 2017 - 2020, USD Million
TABLE 61 Japan Customer Communications Management Market by End User, 2021 - 2027, USD Million
TABLE 62 India Customer Communications Management Market, 2017 - 2020, USD Million
TABLE 63 India Customer Communications Management Market, 2021 - 2027, USD Million
TABLE 64 India Customer Communications Management Market by Component, 2017 - 2020, USD Million
TABLE 65 India Customer Communications Management Market by Component, 2021 - 2027, USD Million
TABLE 66 India Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
TABLE 67 India Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
TABLE 68 India Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
TABLE 69 India Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
TABLE 70 India Customer Communications Management Market by End User, 2017 - 2020, USD Million
TABLE 71 India Customer Communications Management Market by End User, 2021 - 2027, USD Million
TABLE 72 South Korea Customer Communications Management Market, 2017 - 2020, USD Million
TABLE 73 South Korea Customer Communications Management Market, 2021 - 2027, USD Million
TABLE 74 South Korea Customer Communications Management Market by Component, 2017 - 2020, USD Million
TABLE 75 South Korea Customer Communications Management Market by Component, 2021 - 2027, USD Million
TABLE 76 South Korea Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
TABLE 77 South Korea Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
TABLE 78 South Korea Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
TABLE 79 South Korea Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
TABLE 80 South Korea Customer Communications Management Market by End User, 2017 - 2020, USD Million
TABLE 81 South Korea Customer Communications Management Market by End User, 2021 - 2027, USD Million
TABLE 82 Singapore Customer Communications Management Market, 2017 - 2020, USD Million
TABLE 83 Singapore Customer Communications Management Market, 2021 - 2027, USD Million
TABLE 84 Singapore Customer Communications Management Market by Component, 2017 - 2020, USD Million
TABLE 85 Singapore Customer Communications Management Market by Component, 2021 - 2027, USD Million
TABLE 86 Singapore Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
TABLE 87 Singapore Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
TABLE 88 Singapore Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
TABLE 89 Singapore Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
TABLE 90 Singapore Customer Communications Management Market by End User, 2017 - 2020, USD Million
TABLE 91 Singapore Customer Communications Management Market by End User, 2021 - 2027, USD Million
TABLE 92 Malaysia Customer Communications Management Market, 2017 - 2020, USD Million
TABLE 93 Malaysia Customer Communications Management Market, 2021 - 2027, USD Million
TABLE 94 Malaysia Customer Communications Management Market by Component, 2017 - 2020, USD Million
TABLE 95 Malaysia Customer Communications Management Market by Component, 2021 - 2027, USD Million
TABLE 96 Malaysia Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
TABLE 97 Malaysia Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
TABLE 98 Malaysia Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
TABLE 99 Malaysia Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
TABLE 100 Malaysia Customer Communications Management Market by End User, 2017 - 2020, USD Million
TABLE 101 Malaysia Customer Communications Management Market by End User, 2021 - 2027, USD Million
TABLE 102 Rest of Asia Pacific Customer Communications Management Market, 2017 - 2020, USD Million
TABLE 103 Rest of Asia Pacific Customer Communications Management Market, 2021 - 2027, USD Million
TABLE 104 Rest of Asia Pacific Customer Communications Management Market by Component, 2017 - 2020, USD Million
TABLE 105 Rest of Asia Pacific Customer Communications Management Market by Component, 2021 - 2027, USD Million
TABLE 106 Rest of Asia Pacific Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
TABLE 107 Rest of Asia Pacific Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
TABLE 108 Rest of Asia Pacific Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
TABLE 109 Rest of Asia Pacific Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
TABLE 110 Rest of Asia Pacific Customer Communications Management Market by End User, 2017 - 2020, USD Million
TABLE 111 Rest of Asia Pacific Customer Communications Management Market by End User, 2021 - 2027, USD Million
TABLE 112 Key Information – Adobe, Inc.
TABLE 113 Key Information – Oracle Corporation
TABLE 114 Key Information – Capgemini SE
TABLE 115 key information – Newgen Software Technologies Limited
TABLE 116 Key Information – OpenText Corporation
TABLE 117 Key Information – Zendesk, Inc.
TABLE 118 Key Information – Hyland Software, Inc.
TABLE 119 key information – Quadient SA
TABLE 120 key information – PLDT, Inc.
TABLE 121 key information – ISIS Papyrus Europe AG

List of Figures
FIG 1 Methodology for the research
FIG 2 KBV Cardinal Matrix
FIG 3 Key Leading Strategies: Percentage Distribution (2017-2021)
FIG 4 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2018, Oct – 2021, Mar) Leading Players
FIG 5 Recent strategies and developments: Adobe, Inc.
FIG 6 SWOT Analysis: Adobe, inc.
FIG 7 Recent strategies and developments: Oracle Corporation
FIG 8 SWOT analysis: Oracle Corporation
FIG 9 Recent strategies and developments: Newgen Software Technologies Limited
FIG 10 Swot analysis: OpenText Corporation
FIG 11 Recent strategies and developments: Zendesk, Inc.
FIG 12 Recent strategies and developments: Quadient SA