Asia Pacific Customer Experience Management Market

Asia Pacific Customer Experience Management Market

Asia Pacific Customer Experience Management Market size is expected grow at a market growth of 24.2% CAGR during the forecast period.

Published: June 2018 | 125 Pages | Format: PDF  | Download PDF

Asia Pacific Customer Experience Management Market Overview:

The Asia Pacific Customer Experience Management Market size is expected grow at a market growth of 24.2% CAGR during the forecast period.

Asia Pacific would be a pivotal region for expansion due to improving economic condition, significant number of call centers, growing trend of social media, and rising emphasis on customer experience and satisfaction. Text analytical tools are widely used in analyzing unstructured data, such as customer feedback, complaints, information noted by customer service representatives while conversing with the customers, to offer superior consumer experience. Contact center industry has widespread adoption of speech analytics software. Growing number of contact centers and increasing need for real-time cloud-based analytical solutions to improve customer experience have been the factors driving the speech analytics software market.

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Market Segmentation:

Based on Touch Point Type, the market is segmented into Call Centers, Email & Web Services, Stores/ Branch, Social Media, and Mobile & Others. Based on Analytical Tool Type, the market is segmented into Text Analytics, Web Analytics, Enterprise Feedback Management Software, and Speech Analytics & Others. Based on Deployment Type, the market is segmented into Cloud and On-Premise. Based on Vertical, the market is segmented into BFSI, Government, Energy & Utilities, Healthcare, Manufacturing, Retail, Telecom, Media & Entertainment, and Others. Based on Regions, the market is segmented into China, Japan, India, South Korea, Singapore, Malaysia, and Rest of Asia Pacific.

Competition Analysis:

The market research report covers the analysis of key stake holders of the Asia Pacific Customer Experience Management Market. Key companies profiled in the report include Adobe Systems Inc., Avaya, CA Technologies, Inc., IBM Corporation, Nokia Corporation (Nokia Networks), Open Text Corporation, Oracle Corporation, SAP SE, SAS Institute, Inc., and Zendesk.

Related Reports:

Global Customer Experience Management Market (2018-2024)

Europe Customer Experience Management Market (2018-2024)

North America Customer Experience Management Market (2018-2024)

LAMEA Customer Experience Management Market (2018-2024)

By Touch Point Type

  • Call Centers
  • Email & Web Services
  • Stores/ Branch
  • Social Media
  • Mobile & Others

By Analytical Tool Type

  • Text Analytics
  • Web Analytics
  • Enterprise Feedback Management Software
  • Speech Analytics & Others

By Organization Size

  • Cloud
  • On-Premise

By Vertical

  • BFSI
  • Government
  • Energy & Utilities
  • Healthcare
  • Manufacturing
  • Retail
  • Telecom, Media & Entertainment
  • Others

By Country

  • China Customer Experience Management Market
  • Japan Customer Experience Management Market
  • India Customer Experience Management Market
  • South Korea Customer Experience Management Market
  • Singapore Customer Experience Management Market
  • Malaysia Customer Experience Management Market
  • Rest of Asia Pacific Customer Experience Management Market

Companies Profiled

  • Adobe Systems Inc.
  • Avaya
  • CA Technologies, Inc.
  • IBM Corporation
  • Nokia Corporation (Nokia Networks)
  • Open Text Corporation
  • Oracle Corporation
  • SAP SE
  • SAS Institute, Inc.
  • Zendesk

Unique Offerings from KBV Research

  • Exhaustive coverage of Asia Pacific Customer Experience Management Market
  • Highest number of market tables and figures
  • Subscription based model available
  • Guaranteed best price
  • Assured post sales research support with 10% customization free

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