The Asia Pacific Customer Success Platforms Market would witness market growth of 22.5% CAGR during the forecast period (2020-2026). With the growing competition, companies are adopting emerging technologies, like AI and ML, to get a competitive advantage. AI has various applications in the domain of customer success, like churn forecasting, customer behavior analysis, and customer journey monitoring.
AI can make CRMs and customer success applications smarter through the utilization of advanced algorithms. These systems can produce automated insights about problems and behavior in order to help organizations in better understanding of the customers. Moreover, AI embedded chatbots can enhance customer experience & satisfaction, causing better revenue & profits.
ML-built customer success platforms use data to produce precise insights without being explicitly programmed. These systems are capable of detecting customer preferences and recommend suitable solutions to trigger their behavior. ML-enabled customer success systems can also enhance workflow by initializing customized customer interactions. Regarding customer success, these major technologies can leverage various latent regions to improve customer success.
The deployment of cloud-based customer success platforms has boosted the adoption of customer success platforms among small enterprises and is anticipated to surge due to constant R&D investments by providers. By adopting suitable cloud-based solutions, companies proactively address the concerns related to real-time optimization & take faster decisions, hence enhancing the overall operational productivity.
Based on Component, the market is segmented into Platforms (Without Services) and Services. Based on Application, the market is segmented into Sales & Marketing Optimization, Customer Service, Risk & Compliance Management, Reporting & Analytics, Customer Segmentation & Onboarding, and Others. Based on Deployment Type, the market is segmented into On-premise and Cloud. Based on Enterprise Size, the market is segmented into Large Enterprises and Small & Medium Enterprises. Based on End User, the market is segmented into BFSI, Retail & eCommerce, Transportation & Logistics, Healthcare, Telecom & IT, Government & Public Sector and Others. Based on countries, the market is segmented into China, Japan, India, South Korea, Singapore, Malaysia, and Rest of Asia Pacific.
The China market dominated the Asia Pacific Cloud Customer Success Platforms Market by Country 2019, and would continue to be a dominant market till 2026. The Japan market is exhibiting a CAGR of 23.1% during (2020 - 2026). Additionally, The India market is anticipated to witness a CAGR of 24.5% during (2020 - 2026).
The Large Enterprises market dominated the South Korea Customer Success Platforms Market by Enterprise Size 2019, thereby, achieving a market value of $44 million by 2026. The Small & Medium Enterprises market would witness a CAGR of 25.3% during (2020 - 2026).
Free Valuable Insights: Customer Success Platforms Market in Asia Pacific is expected to register a CAGR of 22.5% during the forecast period (2020-2026)
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Salesforce.com, Inc., Cisco Systems, Inc., HubSpot, Inc., Medallia, Inc. (Strikedeck, Inc.), Gainsight, Inc., Totango, Ltd., UserIQ, Inc., Planhat AB, Salesmachine, Inc., and Freshworks, Inc.
Scope of the Study
Market Segments Covered in the Report:
By Component
- Platforms (Without Services)
- Services
By Application
- Sales & Marketing Optimization
- Customer Service
- Risk & Compliance Management
- Reporting & Analytics
- Customer Segmentation & Onboarding
- Others
By Deployment Type
By Enterprise Size
- Large Enterprises
- Small & Medium Enterprises
By End-User
- BFSI
- Retail & eCommerce
- Transportation & Logistics
- Healthcare
- Telecom & IT
- Government & Public Sector
- Others
By Country
- China
- Japan
- India
- South Korea
- Singapore
- Malaysia
- Rest of Asia Pacific
Key Market Players
List of Companies Profiled in the Report:
- Salesforce.com, Inc.
- Cisco Systems, Inc.
- HubSpot, Inc.
- Medallia, Inc. (Strikedeck, Inc.)
- Gainsight, Inc.
- Totango, Ltd.
- UserIQ, Inc.
- Planhat AB
- Salesmachine, Inc.
- Freshworks, Inc.
TABLE 1 Asia Pacific Customer Success Platforms Market, 2016 - 2019, USD Million
TABLE 2 Asia Pacific Customer Success Platforms Market, 2020 - 2026, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Customer Success Platforms Market
TABLE 4 Product Launches And Product Expansions– Customer Success Platforms Market
TABLE 5 Acquisition and Mergers– Customer Success Platforms Market
TABLE 6 Asia Pacific Customer Success Platforms Market by Component, 2016 - 2019, USD Million
TABLE 7 Asia Pacific Customer Success Platforms Market by Component, 2020 - 2026, USD Million
TABLE 8 Asia Pacific Customer Success Platforms (Without Services) Market by Country, 2016 - 2019, USD Million
TABLE 9 Asia Pacific Customer Success Platforms (Without Services) Market by Country, 2020 - 2026, USD Million
TABLE 10 Asia Pacific Customer Success Platforms Services Market by Country, 2016 - 2019, USD Million
TABLE 11 Asia Pacific Customer Success Platforms Services Market by Country, 2020 - 2026, USD Million
TABLE 12 Asia Pacific Customer Success Platforms Market by Application, 2016 - 2019, USD Million
TABLE 13 Asia Pacific Customer Success Platforms Market by Application, 2020 - 2026, USD Million
TABLE 14 Asia Pacific Customer Success Platforms Sales & Marketing Optimization Market by Country, 2016 - 2019, USD Million
TABLE 15 Asia Pacific Customer Success Platforms Sales & Marketing Optimization Market by Country, 2020 - 2026, USD Million
TABLE 16 Asia Pacific Customer Success Platforms Customer Service Market by Country, 2016 - 2019, USD Million
TABLE 17 Asia Pacific Customer Success Platforms Customer Service Market by Country, 2020 - 2026, USD Million
TABLE 18 Asia Pacific Customer Success Platforms Risk & Compliance Management Market by Country, 2016 - 2019, USD Million
TABLE 19 Asia Pacific Customer Success Platforms Risk & Compliance Management Market by Country, 2020 - 2026, USD Million
TABLE 20 Asia Pacific Customer Success Platforms Reporting & Analytics Market by Country, 2016 - 2019, USD Million
TABLE 21 Asia Pacific Customer Success Platforms Reporting & Analytics Market by Country, 2020 - 2026, USD Million
TABLE 22 Asia Pacific Customer Success Platforms Customer Segmentation & Onboarding Market by Country, 2016 - 2019, USD Million
TABLE 23 Asia Pacific Customer Success Platforms Customer Segmentation & Onboarding Market by Country, 2020 - 2026, USD Million
TABLE 24 Asia Pacific Other Application Customer Success Platforms Market by Country, 2016 - 2019, USD Million
TABLE 25 Asia Pacific Other Application Customer Success Platforms Market by Country, 2020 - 2026, USD Million
TABLE 26 Asia Pacific Customer Success Platforms Market by Deployment Type, 2016 - 2019, USD Million
TABLE 27 Asia Pacific Customer Success Platforms Market by Deployment Type, 2020 - 2026, USD Million
TABLE 28 Asia Pacific On-premise Customer Success Platforms Market by Country, 2016 - 2019, USD Million
TABLE 29 Asia Pacific On-premise Customer Success Platforms Market by Country, 2020 - 2026, USD Million
TABLE 30 Asia Pacific Cloud Customer Success Platforms Market by Country, 2016 - 2019, USD Million
TABLE 31 Asia Pacific Cloud Customer Success Platforms Market by Country, 2020 - 2026, USD Million
TABLE 32 Asia Pacific Customer Success Platforms Market by Enterprise Size, 2016 - 2019, USD Million
TABLE 33 Asia Pacific Customer Success Platforms Market by Enterprise Size, 2020 - 2026, USD Million
TABLE 34 Asia Pacific Large Enterprises Customer Success Platforms Market by Country, 2016 - 2019, USD Million
TABLE 35 Asia Pacific Large Enterprises Customer Success Platforms Market by Country, 2020 - 2026, USD Million
TABLE 36 Asia Pacific Small & Medium Enterprises Customer Success Platforms Market by Country, 2016 - 2019, USD Million
TABLE 37 Asia Pacific Small & Medium Enterprises Customer Success Platforms Market by Country, 2020 - 2026, USD Million
TABLE 38 Asia Pacific Customer Success Platforms Market by End User, 2016 - 2019, USD Million
TABLE 39 Asia Pacific Customer Success Platforms Market by End User, 2020 - 2026, USD Million
TABLE 40 Asia Pacific BFSI Customer Success Platforms Market by Country, 2016 - 2019, USD Million
TABLE 41 Asia Pacific BFSI Customer Success Platforms Market by Country, 2020 - 2026, USD Million
TABLE 42 Asia Pacific Retail & eCommerce Customer Success Platforms Market by Country, 2016 - 2019, USD Million
TABLE 43 Asia Pacific Retail & eCommerce Customer Success Platforms Market by Country, 2020 - 2026, USD Million
TABLE 44 Asia Pacific Transportation & Logistics Customer Success Platforms Market by Country, 2016 - 2019, USD Million
TABLE 45 Asia Pacific Transportation & Logistics Customer Success Platforms Market by Country, 2020 - 2026, USD Million
TABLE 46 Asia Pacific Healthcare Customer Success Platforms Market by Country, 2016 - 2019, USD Million
TABLE 47 Asia Pacific Healthcare Customer Success Platforms Market by Country, 2020 - 2026, USD Million
TABLE 48 Asia Pacific Telecom & IT Customer Success Platforms Market by Country, 2016 - 2019, USD Million
TABLE 49 Asia Pacific Telecom & IT Customer Success Platforms Market by Country, 2020 - 2026, USD Million
TABLE 50 Asia Pacific Government & Public Sector Customer Success Platforms Market by Country, 2016 - 2019, USD Million
TABLE 51 Asia Pacific Government & Public Sector Customer Success Platforms Market by Country, 2020 - 2026, USD Million
TABLE 52 Asia Pacific Others Customer Success Platforms Market by Country, 2016 - 2019, USD Million
TABLE 53 Asia Pacific Others Customer Success Platforms Market by Country, 2020 - 2026, USD Million
TABLE 54 Asia Pacific Customer Success Platforms Market by Country, 2016 - 2019, USD Million
TABLE 55 Asia Pacific Customer Success Platforms Market by Country, 2020 - 2026, USD Million
TABLE 56 China Customer Success Platforms Market, 2016 - 2019, USD Million
TABLE 57 China Customer Success Platforms Market, 2020 - 2026, USD Million
TABLE 58 China Customer Success Platforms Market by Component, 2016 - 2019, USD Million
TABLE 59 China Customer Success Platforms Market by Component, 2020 - 2026, USD Million
TABLE 60 China Customer Success Platforms Market by Application, 2016 - 2019, USD Million
TABLE 61 China Customer Success Platforms Market by Application, 2020 - 2026, USD Million
TABLE 62 China Customer Success Platforms Market by Deployment Type, 2016 - 2019, USD Million
TABLE 63 China Customer Success Platforms Market by Deployment Type, 2020 - 2026, USD Million
TABLE 64 China Customer Success Platforms Market by Enterprise Size, 2016 - 2019, USD Million
TABLE 65 China Customer Success Platforms Market by Enterprise Size, 2020 - 2026, USD Million
TABLE 66 China Customer Success Platforms Market by End User, 2016 - 2019, USD Million
TABLE 67 China Customer Success Platforms Market by End User, 2020 - 2026, USD Million
TABLE 68 Japan Customer Success Platforms Market, 2016 - 2019, USD Million
TABLE 69 Japan Customer Success Platforms Market, 2020 - 2026, USD Million
TABLE 70 Japan Customer Success Platforms Market by Component, 2016 - 2019, USD Million
TABLE 71 Japan Customer Success Platforms Market by Component, 2020 - 2026, USD Million
TABLE 72 Japan Customer Success Platforms Market by Application, 2016 - 2019, USD Million
TABLE 73 Japan Customer Success Platforms Market by Application, 2020 - 2026, USD Million
TABLE 74 Japan Customer Success Platforms Market by Deployment Type, 2016 - 2019, USD Million
TABLE 75 Japan Customer Success Platforms Market by Deployment Type, 2020 - 2026, USD Million
TABLE 76 Japan Customer Success Platforms Market by Enterprise Size, 2016 - 2019, USD Million
TABLE 77 Japan Customer Success Platforms Market by Enterprise Size, 2020 - 2026, USD Million
TABLE 78 Japan Customer Success Platforms Market by End User, 2016 - 2019, USD Million
TABLE 79 Japan Customer Success Platforms Market by End User, 2020 - 2026, USD Million
TABLE 80 India Customer Success Platforms Market, 2016 - 2019, USD Million
TABLE 81 India Customer Success Platforms Market, 2020 - 2026, USD Million
TABLE 82 India Customer Success Platforms Market by Component, 2016 - 2019, USD Million
TABLE 83 India Customer Success Platforms Market by Component, 2020 - 2026, USD Million
TABLE 84 India Customer Success Platforms Market by Application, 2016 - 2019, USD Million
TABLE 85 India Customer Success Platforms Market by Application, 2020 - 2026, USD Million
TABLE 86 India Customer Success Platforms Market by Deployment Type, 2016 - 2019, USD Million
TABLE 87 India Customer Success Platforms Market by Deployment Type, 2020 - 2026, USD Million
TABLE 88 India Customer Success Platforms Market by Enterprise Size, 2016 - 2019, USD Million
TABLE 89 India Customer Success Platforms Market by Enterprise Size, 2020 - 2026, USD Million
TABLE 90 India Customer Success Platforms Market by End User, 2016 - 2019, USD Million
TABLE 91 India Customer Success Platforms Market by End User, 2020 - 2026, USD Million
TABLE 92 South Korea Customer Success Platforms Market, 2016 - 2019, USD Million
TABLE 93 South Korea Customer Success Platforms Market, 2020 - 2026, USD Million
TABLE 94 South Korea Customer Success Platforms Market by Component, 2016 - 2019, USD Million
TABLE 95 South Korea Customer Success Platforms Market by Component, 2020 - 2026, USD Million
TABLE 96 South Korea Customer Success Platforms Market by Application, 2016 - 2019, USD Million
TABLE 97 South Korea Customer Success Platforms Market by Application, 2020 - 2026, USD Million
TABLE 98 South Korea Customer Success Platforms Market by Deployment Type, 2016 - 2019, USD Million
TABLE 99 South Korea Customer Success Platforms Market by Deployment Type, 2020 - 2026, USD Million
TABLE 100 South Korea Customer Success Platforms Market by Enterprise Size, 2016 - 2019, USD Million
TABLE 101 South Korea Customer Success Platforms Market by Enterprise Size, 2020 - 2026, USD Million
TABLE 102 South Korea Customer Success Platforms Market by End User, 2016 - 2019, USD Million
TABLE 103 South Korea Customer Success Platforms Market by End User, 2020 - 2026, USD Million
TABLE 104 Singapore Customer Success Platforms Market, 2016 - 2019, USD Million
TABLE 105 Singapore Customer Success Platforms Market, 2020 - 2026, USD Million
TABLE 106 Singapore Customer Success Platforms Market by Component, 2016 - 2019, USD Million
TABLE 107 Singapore Customer Success Platforms Market by Component, 2020 - 2026, USD Million
TABLE 108 Singapore Customer Success Platforms Market by Application, 2016 - 2019, USD Million
TABLE 109 Singapore Customer Success Platforms Market by Application, 2020 - 2026, USD Million
TABLE 110 Singapore Customer Success Platforms Market by Deployment Type, 2016 - 2019, USD Million
TABLE 111 Singapore Customer Success Platforms Market by Deployment Type, 2020 - 2026, USD Million
TABLE 112 Singapore Customer Success Platforms Market by Enterprise Size, 2016 - 2019, USD Million
TABLE 113 Singapore Customer Success Platforms Market by Enterprise Size, 2020 - 2026, USD Million
TABLE 114 Singapore Customer Success Platforms Market by End User, 2016 - 2019, USD Million
TABLE 115 Singapore Customer Success Platforms Market by End User, 2020 - 2026, USD Million
TABLE 116 Malaysia Customer Success Platforms Market, 2016 - 2019, USD Million
TABLE 117 Malaysia Customer Success Platforms Market, 2020 - 2026, USD Million
TABLE 118 Malaysia Customer Success Platforms Market by Component, 2016 - 2019, USD Million
TABLE 119 Malaysia Customer Success Platforms Market by Component, 2020 - 2026, USD Million
TABLE 120 Malaysia Customer Success Platforms Market by Application, 2016 - 2019, USD Million
TABLE 121 Malaysia Customer Success Platforms Market by Application, 2020 - 2026, USD Million
TABLE 122 Malaysia Customer Success Platforms Market by Deployment Type, 2016 - 2019, USD Million
TABLE 123 Malaysia Customer Success Platforms Market by Deployment Type, 2020 - 2026, USD Million
TABLE 124 Malaysia Customer Success Platforms Market by Enterprise Size, 2016 - 2019, USD Million
TABLE 125 Malaysia Customer Success Platforms Market by Enterprise Size, 2020 - 2026, USD Million
TABLE 126 Malaysia Customer Success Platforms Market by End User, 2016 - 2019, USD Million
TABLE 127 Malaysia Customer Success Platforms Market by End User, 2020 - 2026, USD Million
TABLE 128 Rest of Asia Pacific Customer Success Platforms Market, 2016 - 2019, USD Million
TABLE 129 Rest of Asia Pacific Customer Success Platforms Market, 2020 - 2026, USD Million
TABLE 130 Rest of Asia Pacific Customer Success Platforms Market by Component, 2016 - 2019, USD Million
TABLE 131 Rest of Asia Pacific Customer Success Platforms Market by Component, 2020 - 2026, USD Million
TABLE 132 Rest of Asia Pacific Customer Success Platforms Market by Application, 2016 - 2019, USD Million
TABLE 133 Rest of Asia Pacific Customer Success Platforms Market by Application, 2020 - 2026, USD Million
TABLE 134 Rest of Asia Pacific Customer Success Platforms Market by Deployment Type, 2016 - 2019, USD Million
TABLE 135 Rest of Asia Pacific Customer Success Platforms Market by Deployment Type, 2020 - 2026, USD Million
TABLE 136 Rest of Asia Pacific Customer Success Platforms Market by Enterprise Size, 2016 - 2019, USD Million
TABLE 137 Rest of Asia Pacific Customer Success Platforms Market by Enterprise Size, 2020 - 2026, USD Million
TABLE 138 Rest of Asia Pacific Customer Success Platforms Market by End User, 2016 - 2019, USD Million
TABLE 139 Rest of Asia Pacific Customer Success Platforms Market by End User, 2020 - 2026, USD Million
TABLE 140 Key Information –Salesforce.com, Inc.
TABLE 141 Key Information – Cisco Systems, Inc.
TABLE 142 Key Information – HubSpot, Inc.
TABLE 143 Key Information – Medallia, Inc.
TABLE 144 key information – Gainsight, Inc.
TABLE 145 key information – Totango, Ltd.
TABLE 146 key information – UserIQ, Inc.
TABLE 147 key information – Planhat AB
TABLE 148 key information – Salesmachine, Inc.
TABLE 149 Key Information – Freshworks, Inc.
List of Figures
FIG 1 Methodology for the research
FIG 2 KBV Cardinal Matrix
FIG 3 Key Leading Strategies: Percentage Distribution (2016-2020)
FIG 4 Key Strategic Move: (Product Launches and Product Expansions : 2017, Feb – 2020, May) Leading Players
FIG 5 Recent strategies and developments: Salesforce.com, Inc.
FIG 6 SWOT Analysis: Salesforce.com Inc.
FIG 7 Recent strategies and developments: Cisco Systems, Inc.
FIG 8 SWOT Analysis: Cisco Systems, Inc.
FIG 9 Recent strategies and developments: Medallia, Inc.
FIG 10 Recent strategies and developments: Gainsight, Inc.
FIG 11 Recent strategies and developments: Totango Ltd.
FIG 12 Recent strategies and developments: UserIQ, Inc.
FIG 13 Recent strategies and developments: Freshworks, Inc.