Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Global Business Process Outsourcing Market, by Deployment
1.4.2 Global Business Process Outsourcing Market, by Type
1.4.3 Global Business Process Outsourcing Market, by End-use
1.4.4 Global Business Process Outsourcing Market, by Service Type
1.4.5 Global Business Process Outsourcing Market, by Geography
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
4.1 KBV Cardinal Matrix
4.2 Recent Industry Wide Strategic Developments
4.2.1 Partnerships, Collaborations and Agreements
4.2.2 Product Launches and Product Expansions
4.2.3 Acquisition and Mergers
4.3 Top Winning Strategies
4.3.1 Key Leading Strategies: Percentage Distribution (2019-2023)
4.3.2 Key Strategic Move: (Partnership & Collaboration: 2019, Oct – 2023, Nov) Leading Players
4.4 Porter Five Forces Analysis
Chapter 5. Global Business Process Outsourcing Market by Deployment
5.1 Global Traditional Market by Region
5.2 Global Business Process-as-a-Service Market by Region
Chapter 6. Global Business Process Outsourcing Market by Type
6.1 Global Offshore Market by Region
6.2 Global Nearshore Market by Region
6.3 Global Onshore Market by Region
Chapter 7. Global Business Process Outsourcing Market by End-use
7.1 Global IT & Telecommunication Market by Region
7.2 Global Healthcare Market by Region
7.3 Global Manufacturing Market by Region
7.4 Global BFSI Market by Region
7.5 Global Retail & Others Market by Region
7.6 Global Government & Defense Market by Region
Chapter 8. Global Business Process Outsourcing Market by Service Type
8.1 Global Customer Services Market by Region
8.2 Global Human Resource Market by Region
8.3 Global KPO Market by Region
8.4 Global Sales & Marketing Market by Region
8.5 Global Procurement & Supply Chain Market by Region
8.6 Global Training and Development Outsourcing Market by Region
8.7 Global Finance & Accounting Market by Region
8.8 Global Logistics Market by Region
8.9 Global Others Market by Region
Chapter 9. Global Business Process Outsourcing Market by Region
9.1 North America Business Process Outsourcing Market
9.1.1 North America Business Process Outsourcing Market by Deployment
9.1.1.1 North America Traditional Market by Region
9.1.1.2 North America Business Process-as-a-Service Market by Region
9.1.2 North America Business Process Outsourcing Market by Type
9.1.2.1 North America Offshore Market by Country
9.1.2.2 North America Nearshore Market by Country
9.1.2.3 North America Onshore Market by Country
9.1.3 North America Business Process Outsourcing Market by End-use
9.1.3.1 North America IT & Telecommunication Market by Country
9.1.3.2 North America Healthcare Market by Country
9.1.3.3 North America Manufacturing Market by Country
9.1.3.4 North America BFSI Market by Country
9.1.3.5 North America Retail & Others Market by Country
9.1.3.6 North America Government & Defense Market by Country
9.1.4 North America Business Process Outsourcing Market by Service Type
9.1.4.1 North America Customer Services Market by Country
9.1.4.2 North America Human Resource Market by Country
9.1.4.3 North America KPO Market by Country
9.1.4.4 North America Sales & Marketing Market by Country
9.1.4.5 North America Procurement & Supply Chain Market by Country
9.1.4.6 North America Training and Development Outsourcing Market by Country
9.1.4.7 North America Finance & Accounting Market by Country
9.1.4.8 North America Logistics Market by Country
9.1.4.9 North America Others Market by Country
9.1.5 North America Business Process Outsourcing Market by Country
9.1.5.1 US Business Process Outsourcing Market
9.1.5.1.1 US Business Process Outsourcing Market by Deployment
9.1.5.1.2 US Business Process Outsourcing Market by Type
9.1.5.1.3 US Business Process Outsourcing Market by End-use
9.1.5.1.4 US Business Process Outsourcing Market by Service Type
9.1.5.2 Canada Business Process Outsourcing Market
9.1.5.2.1 Canada Business Process Outsourcing Market by Deployment
9.1.5.2.2 Canada Business Process Outsourcing Market by Type
9.1.5.2.3 Canada Business Process Outsourcing Market by End-use
9.1.5.2.4 Canada Business Process Outsourcing Market by Service Type
9.1.5.3 Mexico Business Process Outsourcing Market
9.1.5.3.1 Mexico Business Process Outsourcing Market by Deployment
9.1.5.3.2 Mexico Business Process Outsourcing Market by Type
9.1.5.3.3 Mexico Business Process Outsourcing Market by End-use
9.1.5.3.4 Mexico Business Process Outsourcing Market by Service Type
9.1.5.4 Rest of North America Business Process Outsourcing Market
9.1.5.4.1 Rest of North America Business Process Outsourcing Market by Deployment
9.1.5.4.2 Rest of North America Business Process Outsourcing Market by Type
9.1.5.4.3 Rest of North America Business Process Outsourcing Market by End-use
9.1.5.4.4 Rest of North America Business Process Outsourcing Market by Service Type
9.2 Europe Business Process Outsourcing Market
9.2.1 Europe Business Process Outsourcing Market by Deployment
9.2.1.1 Europe Traditional Market by Country
9.2.1.2 Europe Business Process-as-a-Service Market by Country
9.2.2 Europe Business Process Outsourcing Market by Type
9.2.2.1 Europe Offshore Market by Country
9.2.2.2 Europe Nearshore Market by Country
9.2.2.3 Europe Onshore Market by Country
9.2.3 Europe Business Process Outsourcing Market by End-use
9.2.3.1 Europe IT & Telecommunication Market by Country
9.2.3.2 Europe Healthcare Market by Country
9.2.3.3 Europe Manufacturing Market by Country
9.2.3.4 Europe BFSI Market by Country
9.2.3.5 Europe Retail & Others Market by Country
9.2.3.6 Europe Government & Defense Market by Country
9.2.4 Europe Business Process Outsourcing Market by Service Type
9.2.4.1 Europe Customer Services Market by Country
9.2.4.2 Europe Human Resource Market by Country
9.2.4.3 Europe KPO Market by Country
9.2.4.4 Europe Sales & Marketing Market by Country
9.2.4.5 Europe Procurement & Supply Chain Market by Country
9.2.4.6 Europe Training and Development Outsourcing Market by Country
9.2.4.7 Europe Finance & Accounting Market by Country
9.2.4.8 Europe Logistics Market by Country
9.2.4.9 Europe Others Market by Country
9.2.5 Europe Business Process Outsourcing Market by Country
9.2.5.1 Germany Business Process Outsourcing Market
9.2.5.1.1 Germany Business Process Outsourcing Market by Deployment
9.2.5.1.2 Germany Business Process Outsourcing Market by Type
9.2.5.1.3 Germany Business Process Outsourcing Market by End-use
9.2.5.1.4 Germany Business Process Outsourcing Market by Service Type
9.2.5.2 UK Business Process Outsourcing Market
9.2.5.2.1 UK Business Process Outsourcing Market by Deployment
9.2.5.2.2 UK Business Process Outsourcing Market by Type
9.2.5.2.3 UK Business Process Outsourcing Market by End-use
9.2.5.2.4 UK Business Process Outsourcing Market by Service Type
9.2.5.3 France Business Process Outsourcing Market
9.2.5.3.1 France Business Process Outsourcing Market by Deployment
9.2.5.3.2 France Business Process Outsourcing Market by Type
9.2.5.3.3 France Business Process Outsourcing Market by End-use
9.2.5.3.4 France Business Process Outsourcing Market by Service Type
9.2.5.4 Russia Business Process Outsourcing Market
9.2.5.4.1 Russia Business Process Outsourcing Market by Deployment
9.2.5.4.2 Russia Business Process Outsourcing Market by Type
9.2.5.4.3 Russia Business Process Outsourcing Market by End-use
9.2.5.4.4 Russia Business Process Outsourcing Market by Service Type
9.2.5.5 Spain Business Process Outsourcing Market
9.2.5.5.1 Spain Business Process Outsourcing Market by Deployment
9.2.5.5.2 Spain Business Process Outsourcing Market by Type
9.2.5.5.3 Spain Business Process Outsourcing Market by End-use
9.2.5.5.4 Spain Business Process Outsourcing Market by Service Type
9.2.5.6 Italy Business Process Outsourcing Market
9.2.5.6.1 Italy Business Process Outsourcing Market by Deployment
9.2.5.6.2 Italy Business Process Outsourcing Market by Type
9.2.5.6.3 Italy Business Process Outsourcing Market by End-use
9.2.5.6.4 Italy Business Process Outsourcing Market by Service Type
9.2.5.7 Rest of Europe Business Process Outsourcing Market
9.2.5.7.1 Rest of Europe Business Process Outsourcing Market by Deployment
9.2.5.7.2 Rest of Europe Business Process Outsourcing Market by Type
9.2.5.7.3 Rest of Europe Business Process Outsourcing Market by End-use
9.2.5.7.4 Rest of Europe Business Process Outsourcing Market by Service Type
9.3 Asia Pacific Business Process Outsourcing Market
9.3.1 Asia Pacific Business Process Outsourcing Market by Deployment
9.3.1.1 Asia Pacific Traditional Market by Country
9.3.1.2 Asia Pacific Business Process-as-a-Service Market by Country
9.3.2 Asia Pacific Business Process Outsourcing Market by Type
9.3.2.1 Asia Pacific Offshore Market by Country
9.3.2.2 Asia Pacific Nearshore Market by Country
9.3.2.3 Asia Pacific Onshore Market by Country
9.3.3 Asia Pacific Business Process Outsourcing Market by End-use
9.3.3.1 Asia Pacific IT & Telecommunication Market by Country
9.3.3.2 Asia Pacific Healthcare Market by Country
9.3.3.3 Asia Pacific Manufacturing Market by Country
9.3.3.4 Asia Pacific BFSI Market by Country
9.3.3.5 Asia Pacific Retail & Others Market by Country
9.3.3.6 Asia Pacific Government & Defense Market by Country
9.3.4 Asia Pacific Business Process Outsourcing Market by Service Type
9.3.4.1 Asia Pacific Customer Services Market by Country
9.3.4.2 Asia Pacific Human Resource Market by Country
9.3.4.3 Asia Pacific KPO Market by Country
9.3.4.4 Asia Pacific Sales & Marketing Market by Country
9.3.4.5 Asia Pacific Procurement & Supply Chain Market by Country
9.3.4.6 Asia Pacific Training and Development Outsourcing Market by Country
9.3.4.7 Asia Pacific Finance & Accounting Market by Country
9.3.4.8 Asia Pacific Logistics Market by Country
9.3.4.9 Asia Pacific Others Market by Country
9.3.5 Asia Pacific Business Process Outsourcing Market by Country
9.3.5.1 China Business Process Outsourcing Market
9.3.5.1.1 China Business Process Outsourcing Market by Deployment
9.3.5.1.2 China Business Process Outsourcing Market by Type
9.3.5.1.3 China Business Process Outsourcing Market by End-use
9.3.5.1.4 China Business Process Outsourcing Market by Service Type
9.3.5.2 Japan Business Process Outsourcing Market
9.3.5.2.1 Japan Business Process Outsourcing Market by Deployment
9.3.5.2.2 Japan Business Process Outsourcing Market by Type
9.3.5.2.3 Japan Business Process Outsourcing Market by End-use
9.3.5.2.4 Japan Business Process Outsourcing Market by Service Type
9.3.5.3 India Business Process Outsourcing Market
9.3.5.3.1 India Business Process Outsourcing Market by Deployment
9.3.5.3.2 India Business Process Outsourcing Market by Type
9.3.5.3.3 India Business Process Outsourcing Market by End-use
9.3.5.3.4 India Business Process Outsourcing Market by Service Type
9.3.5.4 South Korea Business Process Outsourcing Market
9.3.5.4.1 South Korea Business Process Outsourcing Market by Deployment
9.3.5.4.2 South Korea Business Process Outsourcing Market by Type
9.3.5.4.3 South Korea Business Process Outsourcing Market by End-use
9.3.5.4.4 South Korea Business Process Outsourcing Market by Service Type
9.3.5.5 Singapore Business Process Outsourcing Market
9.3.5.5.1 Singapore Business Process Outsourcing Market by Deployment
9.3.5.5.2 Singapore Business Process Outsourcing Market by Type
9.3.5.5.3 Singapore Business Process Outsourcing Market by End-use
9.3.5.5.4 Singapore Business Process Outsourcing Market by Service Type
9.3.5.6 Malaysia Business Process Outsourcing Market
9.3.5.6.1 Malaysia Business Process Outsourcing Market by Deployment
9.3.5.6.2 Malaysia Business Process Outsourcing Market by Type
9.3.5.6.3 Malaysia Business Process Outsourcing Market by End-use
9.3.5.6.4 Malaysia Business Process Outsourcing Market by Service Type
9.3.5.7 Rest of Asia Pacific Business Process Outsourcing Market
9.3.5.7.1 Rest of Asia Pacific Business Process Outsourcing Market by Deployment
9.3.5.7.2 Rest of Asia Pacific Business Process Outsourcing Market by Type
9.3.5.7.3 Rest of Asia Pacific Business Process Outsourcing Market by End-use
9.3.5.7.4 Rest of Asia Pacific Business Process Outsourcing Market by Service Type
9.4 LAMEA Business Process Outsourcing Market
9.4.1 LAMEA Business Process Outsourcing Market by Deployment
9.4.1.1 LAMEA Traditional Market by Country
9.4.1.2 LAMEA Business Process-as-a-Service Market by Country
9.4.2 LAMEA Business Process Outsourcing Market by Type
9.4.2.1 LAMEA Offshore Market by Country
9.4.2.2 LAMEA Nearshore Market by Country
9.4.2.3 LAMEA Onshore Market by Country
9.4.3 LAMEA Business Process Outsourcing Market by End-use
9.4.3.1 LAMEA IT & Telecommunication Market by Country
9.4.3.2 LAMEA Healthcare Market by Country
9.4.3.3 LAMEA Manufacturing Market by Country
9.4.3.4 LAMEA BFSI Market by Country
9.4.3.5 LAMEA Retail & Others Market by Country
9.4.3.6 LAMEA Government & Defense Market by Country
9.4.4 LAMEA Business Process Outsourcing Market by Service Type
9.4.4.1 LAMEA Customer Services Market by Country
9.4.4.2 LAMEA Human Resource Market by Country
9.4.4.3 LAMEA KPO Market by Country
9.4.4.4 LAMEA Sales & Marketing Market by Country
9.4.4.5 LAMEA Procurement & Supply Chain Market by Country
9.4.4.6 LAMEA Training and Development Outsourcing Market by Country
9.4.4.7 LAMEA Finance & Accounting Market by Country
9.4.4.8 LAMEA Logistics Market by Country
9.4.4.9 LAMEA Others Market by Country
9.4.5 LAMEA Business Process Outsourcing Market by Country
9.4.5.1 Brazil Business Process Outsourcing Market
9.4.5.1.1 Brazil Business Process Outsourcing Market by Deployment
9.4.5.1.2 Brazil Business Process Outsourcing Market by Type
9.4.5.1.3 Brazil Business Process Outsourcing Market by End-use
9.4.5.1.4 Brazil Business Process Outsourcing Market by Service Type
9.4.5.2 Argentina Business Process Outsourcing Market
9.4.5.2.1 Argentina Business Process Outsourcing Market by Deployment
9.4.5.2.2 Argentina Business Process Outsourcing Market by Type
9.4.5.2.3 Argentina Business Process Outsourcing Market by End-use
9.4.5.2.4 Argentina Business Process Outsourcing Market by Service Type
9.4.5.3 UAE Business Process Outsourcing Market
9.4.5.3.1 UAE Business Process Outsourcing Market by Deployment
9.4.5.3.2 UAE Business Process Outsourcing Market by Type
9.4.5.3.3 UAE Business Process Outsourcing Market by End-use
9.4.5.3.4 UAE Business Process Outsourcing Market by Service Type
9.4.5.4 Saudi Arabia Business Process Outsourcing Market
9.4.5.4.1 Saudi Arabia Business Process Outsourcing Market by Deployment
9.4.5.4.2 Saudi Arabia Business Process Outsourcing Market by Type
9.4.5.4.3 Saudi Arabia Business Process Outsourcing Market by End-use
9.4.5.4.4 Saudi Arabia Business Process Outsourcing Market by Service Type
9.4.5.5 South Africa Business Process Outsourcing Market
9.4.5.5.1 South Africa Business Process Outsourcing Market by Deployment
9.4.5.5.2 South Africa Business Process Outsourcing Market by Type
9.4.5.5.3 South Africa Business Process Outsourcing Market by End-use
9.4.5.5.4 South Africa Business Process Outsourcing Market by Service Type
9.4.5.6 Nigeria Business Process Outsourcing Market
9.4.5.6.1 Nigeria Business Process Outsourcing Market by Deployment
9.4.5.6.2 Nigeria Business Process Outsourcing Market by Type
9.4.5.6.3 Nigeria Business Process Outsourcing Market by End-use
9.4.5.6.4 Nigeria Business Process Outsourcing Market by Service Type
9.4.5.7 Rest of LAMEA Business Process Outsourcing Market
9.4.5.7.1 Rest of LAMEA Business Process Outsourcing Market by Deployment
9.4.5.7.2 Rest of LAMEA Business Process Outsourcing Market by Type
9.4.5.7.3 Rest of LAMEA Business Process Outsourcing Market by End-use
9.4.5.7.4 Rest of LAMEA Business Process Outsourcing Market by Service Type
Chapter 10. Company Profiles
10.1 Accenture PLC
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Segmental and Regional Analysis
10.1.4 Research & Development Expenses
10.1.5 Recent strategies and developments:
10.1.5.1 Partnerships, Collaborations, and Agreements:
10.1.5.2 Acquisition and Mergers:
10.1.6 SWOT Analysis
10.2 Amdocs Limited
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Regional Analysis
10.2.4 Research & Development Expense
10.2.5 Recent strategies and developments:
10.2.5.1 Partnerships, Collaborations, and Agreements:
10.2.5.2 Product Launches and Product Expansions:
10.2.5.3 Acquisition and Mergers:
10.2.6 SWOT Analysis
10.3 Capgemini SE
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Regional Analysis
10.3.4 Recent strategies and developments:
10.3.4.1 Partnerships, Collaborations, and Agreements:
10.3.5 SWOT Analysis
10.4 Cognizant Technology Solutions Corporation
10.4.1 Company overview
10.4.2 Financial Analysis
10.4.3 Segmental and Regional Analysis
10.4.4 SWOT Analysis
10.5 HCL Technologies Ltd. (HCL Enterprises)
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Segmental and Regional Analysis
10.5.4 Research & Development Expenses
10.5.5 Recent strategies and developments:
10.5.5.1 Partnerships, Collaborations, and Agreements:
10.5.6 SWOT Analysis
10.6 Infosys Limited
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Segmental and Regional Analysis
10.6.4 Research & Development Expense
10.6.5 Recent strategies and developments:
10.6.5.1 Partnerships, Collaborations, and Agreements:
10.6.6 SWOT Analysis
10.7 IBM Corporation
10.7.1 Company Overview
10.7.2 Financial Analysis
10.7.3 Regional & Segmental Analysis
10.7.4 Research & Development Expenses
10.7.5 SWOT Analysis
10.8 Wipro Limited
10.8.1 Company Overview
10.8.2 Financial Analysis
10.8.3 Segmental and Regional Analysis
10.8.4 Research & Development Expenses
10.8.5 Recent strategies and developments:
10.8.5.1 Partnerships, Collaborations, and Agreements:
10.8.6 SWOT Analysis
10.9 Teleperformance SE
10.9.1 Company Overview
10.9.2 Financial Analysis
10.9.3 Segmental and Regional Analysis
10.9.4 Recent strategies and developments:
10.9.4.1 Partnerships, Collaborations, and Agreements:
10.9.4.2 Acquisition and Mergers:
10.9.5 SWOT Analysis
10.10. NCR Corporation
10.10.1 Company Overview
10.10.2 Financial Analysis
10.10.3 Segmental and Regional Analysis
10.10.4 Research & Development Expenses
10.10.5 SWOT Analysis
Chapter 11. Winning Imperatives for Business Process Outsourcing Market
Unique Offerings 