Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Global Call Center AI Market, by Deployment Type
1.4.2 Global Call Center AI Market, by End User
1.4.3 Global Call Center AI Market, by Component
1.4.4 Global Call Center AI Market, by Geography
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.1.1 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2017-2021)
3.3.2 Key Strategic Move: (Product Launches and Product Expansions: 2020, Oct – 2021, Nov) Leading Players
Chapter 4. Global Call Center AI Market by Deployment Type
4.1 Global Cloud Market by Region
4.2 Global On-premise Market by Region
Chapter 5. Global Call Center AI Market by End User
5.1 Global Telecom Market by Region
5.2 Global BFSI Market by Region
5.3 Global Travel & Hospitality Market by Region
5.4 Global Retail & Ecommerce Market by Region
5.5 Global Media & Entertainment Market by Region
5.6 Global Healthcare Market by Region
5.7 Global Other End User Market by Region
Chapter 6. Global Call Center AI Market by Component
6.1 Global Solution Market by Region
6.2 Global Compute Platforms Market by Region
6.3 Global Services Market by Region
Chapter 7. Global Call Center AI Market by Region
7.1 North America Call Center AI Market
7.1.1 North America Call Center AI Market by Deployment Type
7.1.1.1 North America Cloud Market by Country
7.1.1.2 North America On-premise Market by Country
7.1.2 North America Call Center AI Market by End User
7.1.2.1 North America Telecom Market by Country
7.1.2.2 North America BFSI Market by Country
7.1.2.3 North America Travel & Hospitality Market by Country
7.1.2.4 North America Retail & Ecommerce Market by Country
7.1.2.5 North America Media & Entertainment Market by Country
7.1.2.6 North America Healthcare Market by Country
7.1.2.7 North America Other End User Market by Country
7.1.3 North America Call Center AI Market by Component
7.1.3.1 North America Solution Market by Country
7.1.3.2 North America Compute Platforms Market by Country
7.1.3.3 North America Services Market by Country
7.1.4 North America Call Center AI Market by Country
7.1.4.1 US Call Center AI Market
7.1.4.1.1 US Call Center AI Market by Deployment Type
7.1.4.1.2 US Call Center AI Market by End User
7.1.4.1.3 US Call Center AI Market by Component
7.1.4.2 Canada Call Center AI Market
7.1.4.2.1 Canada Call Center AI Market by Deployment Type
7.1.4.2.2 Canada Call Center AI Market by End User
7.1.4.2.3 Canada Call Center AI Market by Component
7.1.4.3 Mexico Call Center AI Market
7.1.4.3.1 Mexico Call Center AI Market by Deployment Type
7.1.4.3.2 Mexico Call Center AI Market by End User
7.1.4.3.3 Mexico Call Center AI Market by Component
7.1.4.4 Rest of North America Call Center AI Market
7.1.4.4.1 Rest of North America Call Center AI Market by Deployment Type
7.1.4.4.2 Rest of North America Call Center AI Market by End User
7.1.4.4.3 Rest of North America Call Center AI Market by Component
7.2 Europe Call Center AI Market
7.2.1 Europe Call Center AI Market by Deployment Type
7.2.1.1 Europe Cloud Market by Country
7.2.1.2 Europe On-premise Market by Country
7.2.2 Europe Call Center AI Market by End User
7.2.2.1 Europe Telecom Market by Country
7.2.2.2 Europe BFSI Market by Country
7.2.2.3 Europe Travel & Hospitality Market by Country
7.2.2.4 Europe Retail & Ecommerce Market by Country
7.2.2.5 Europe Media & Entertainment Market by Country
7.2.2.6 Europe Healthcare Market by Country
7.2.2.7 Europe Other End User Market by Country
7.2.3 Europe Call Center AI Market by Component
7.2.3.1 Europe Solution Market by Country
7.2.3.2 Europe Compute Platforms Market by Country
7.2.3.3 Europe Services Market by Country
7.2.4 Europe Call Center AI Market by Country
7.2.4.1 Germany Call Center AI Market
7.2.4.1.1 Germany Call Center AI Market by Deployment Type
7.2.4.1.2 Germany Call Center AI Market by End User
7.2.4.1.3 Germany Call Center AI Market by Component
7.2.4.2 UK Call Center AI Market
7.2.4.2.1 UK Call Center AI Market by Deployment Type
7.2.4.2.2 UK Call Center AI Market by End User
7.2.4.2.3 UK Call Center AI Market by Component
7.2.4.3 France Call Center AI Market
7.2.4.3.1 France Call Center AI Market by Deployment Type
7.2.4.3.2 France Call Center AI Market by End User
7.2.4.3.3 France Call Center AI Market by Component
7.2.4.4 Russia Call Center AI Market
7.2.4.4.1 Russia Call Center AI Market by Deployment Type
7.2.4.4.2 Russia Call Center AI Market by End User
7.2.4.4.3 Russia Call Center AI Market by Component
7.2.4.5 Spain Call Center AI Market
7.2.4.5.1 Spain Call Center AI Market by Deployment Type
7.2.4.5.2 Spain Call Center AI Market by End User
7.2.4.5.3 Spain Call Center AI Market by Component
7.2.4.6 Italy Call Center AI Market
7.2.4.6.1 Italy Call Center AI Market by Deployment Type
7.2.4.6.2 Italy Call Center AI Market by End User
7.2.4.6.3 Italy Call Center AI Market by Component
7.2.4.7 Rest of Europe Call Center AI Market
7.2.4.7.1 Rest of Europe Call Center AI Market by Deployment Type
7.2.4.7.2 Rest of Europe Call Center AI Market by End User
7.2.4.7.3 Rest of Europe Call Center AI Market by Component
7.3 Asia Pacific Call Center AI Market
7.3.1 Asia Pacific Call Center AI Market by Deployment Type
7.3.1.1 Asia Pacific Cloud Market by Country
7.3.1.2 Asia Pacific On-premise Market by Country
7.3.2 Asia Pacific Call Center AI Market by End User
7.3.2.1 Asia Pacific Telecom Market by Country
7.3.2.2 Asia Pacific BFSI Market by Country
7.3.2.3 Asia Pacific Travel & Hospitality Market by Country
7.3.2.4 Asia Pacific Retail & Ecommerce Market by Country
7.3.2.5 Asia Pacific Media & Entertainment Market by Country
7.3.2.6 Asia Pacific Healthcare Market by Country
7.3.2.7 Asia Pacific Other End User Market by Country
7.3.3 Asia Pacific Call Center AI Market by Component
7.3.3.1 Asia Pacific Solution Market by Country
7.3.3.2 Asia Pacific Compute Platforms Market by Country
7.3.3.3 Asia Pacific Services Market by Country
7.3.4 Asia Pacific Call Center AI Market by Country
7.3.4.1 China Call Center AI Market
7.3.4.1.1 China Call Center AI Market by Deployment Type
7.3.4.1.2 China Call Center AI Market by End User
7.3.4.1.3 China Call Center AI Market by Component
7.3.4.2 Japan Call Center AI Market
7.3.4.2.1 Japan Call Center AI Market by Deployment Type
7.3.4.2.2 Japan Call Center AI Market by End User
7.3.4.2.3 Japan Call Center AI Market by Component
7.3.4.3 India Call Center AI Market
7.3.4.3.1 India Call Center AI Market by Deployment Type
7.3.4.3.2 India Call Center AI Market by End User
7.3.4.3.3 India Call Center AI Market by Component
7.3.4.4 South Korea Call Center AI Market
7.3.4.4.1 South Korea Call Center AI Market by Deployment Type
7.3.4.4.2 South Korea Call Center AI Market by End User
7.3.4.4.3 South Korea Call Center AI Market by Component
7.3.4.5 Singapore Call Center AI Market
7.3.4.5.1 Singapore Call Center AI Market by Deployment Type
7.3.4.5.2 Singapore Call Center AI Market by End User
7.3.4.5.3 Singapore Call Center AI Market by Component
7.3.4.6 Malaysia Call Center AI Market
7.3.4.6.1 Malaysia Call Center AI Market by Deployment Type
7.3.4.6.2 Malaysia Call Center AI Market by End User
7.3.4.6.3 Malaysia Call Center AI Market by Component
7.3.4.7 Rest of Asia Pacific Call Center AI Market
7.3.4.7.1 Rest of Asia Pacific Call Center AI Market by Deployment Type
7.3.4.7.2 Rest of Asia Pacific Call Center AI Market by End User
7.3.4.7.3 Rest of Asia Pacific Call Center AI Market by Component
7.4 LAMEA Call Center AI Market
7.4.1 LAMEA Call Center AI Market by Deployment Type
7.4.1.1 LAMEA Cloud Market by Country
7.4.1.2 LAMEA On-premise Market by Country
7.4.2 LAMEA Call Center AI Market by End User
7.4.2.1 LAMEA Telecom Market by Country
7.4.2.2 LAMEA BFSI Market by Country
7.4.2.3 LAMEA Travel & Hospitality Market by Country
7.4.2.4 LAMEA Retail & Ecommerce Market by Country
7.4.2.5 LAMEA Media & Entertainment Market by Country
7.4.2.6 LAMEA Healthcare Market by Country
7.4.2.7 LAMEA Other End User Market by Country
7.4.3 LAMEA Call Center AI Market by Component
7.4.3.1 LAMEA Solution Market by Country
7.4.3.2 LAMEA Compute Platforms Market by Country
7.4.3.3 LAMEA Services Market by Country
7.4.4 LAMEA Call Center AI Market by Country
7.4.4.1 Brazil Call Center AI Market
7.4.4.1.1 Brazil Call Center AI Market by Deployment Type
7.4.4.1.2 Brazil Call Center AI Market by End User
7.4.4.1.3 Brazil Call Center AI Market by Component
7.4.4.2 Argentina Call Center AI Market
7.4.4.2.1 Argentina Call Center AI Market by Deployment Type
7.4.4.2.2 Argentina Call Center AI Market by End User
7.4.4.2.3 Argentina Call Center AI Market by Component
7.4.4.3 UAE Call Center AI Market
7.4.4.3.1 UAE Call Center AI Market by Deployment Type
7.4.4.3.2 UAE Call Center AI Market by End User
7.4.4.3.3 UAE Call Center AI Market by Component
7.4.4.4 Saudi Arabia Call Center AI Market
7.4.4.4.1 Saudi Arabia Call Center AI Market by Deployment Type
7.4.4.4.2 Saudi Arabia Call Center AI Market by End User
7.4.4.4.3 Saudi Arabia Call Center AI Market by Component
7.4.4.5 South Africa Call Center AI Market
7.4.4.5.1 South Africa Call Center AI Market by Deployment Type
7.4.4.5.2 South Africa Call Center AI Market by End User
7.4.4.5.3 South Africa Call Center AI Market by Component
7.4.4.6 Nigeria Call Center AI Market
7.4.4.6.1 Nigeria Call Center AI Market by Deployment Type
7.4.4.6.2 Nigeria Call Center AI Market by End User
7.4.4.6.3 Nigeria Call Center AI Market by Component
7.4.4.7 Rest of LAMEA Call Center AI Market
7.4.4.7.1 Rest of LAMEA Call Center AI Market by Deployment Type
7.4.4.7.2 Rest of LAMEA Call Center AI Market by End User
7.4.4.7.3 Rest of LAMEA Call Center AI Market by Component
Chapter 8. Company Profiles
8.1 Reliance Industries Limited (Jio Haptik technologies limited)
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Segmental Analysis
8.1.4 Research & Development Expenses
8.1.5 Recent strategies and developments:
8.1.5.1 Product Launches and Product Expansions:
8.2 Artificial Solutions International AB
8.2.1 Company Overview
8.2.2 Recent strategies and developments:
8.2.2.1 Partnerships, Collaborations, and Agreements:
8.3 Conversica, Inc.
8.3.1 Company Overview
8.3.2 Recent strategies and developments:
8.3.2.1 Partnerships, Collaborations, and Agreements:
8.3.2.2 Product Launches and Product Expansions:
8.4 Rulai, Inc.
8.4.1 Company Overview
8.5 Kore.ai, Inc.
8.5.1 Company Overview
8.5.2 Recent strategies and developments:
8.5.2.1 Product Launches and Product Expansions:
8.6 Pypestream, Inc.
8.6.1 Company Overview
8.6.2 Recent strategies and developments:
8.6.2.1 Partnerships, Collaborations, and Agreements:
8.6.2.2 Product Launches and Product Expansions:
8.7 Infosys Limited (EdgeVerve Systems)
8.7.1 Company Overview
8.7.2 Financial Analysis
8.7.3 Segmental and Regional Analysis
8.7.4 Research & Development Expense
8.7.5 Recent strategies and developments:
8.7.5.1 Partnerships, Collaborations, and Agreements:
8.7.5.2 Product Launches and Product Expansions:
8.7.6 SWOT Analysis
8.8 Avaamo, Inc.
8.8.1 Company Overview
8.9 Talkdesk
8.9.1 Company Overview
8.9.2 Recent strategies and developments:
8.9.2.1 Product Launches and Product Expansions:
8.10. NICE Ltd. (inContact, Inc.)
8.10.1 Company Overview
8.10.2 Financial Analysis
8.10.3 Segmental and Regional Analysis
8.10.4 Research & Development Expenses
8.10.5 Recent strategies and developments:
8.10.5.1 Partnerships, Collaborations, and Agreements:
8.10.5.2 Product Launches and Product Expansions:
Unique Offerings 