Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Global Cloud IT Service Management (ITSM) Market, by Component
1.4.2 Global Cloud IT Service Management (ITSM) Market, by Organization Size
1.4.3 Global Cloud IT Service Management (ITSM) Market, by End User
1.4.4 Global Cloud IT Service Management (ITSM) Market, by Geography
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Executive Summary
2.1.3 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Geographical Expansions
3.2.4 Mergers & Acquisitions
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2015-2019)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2020-Jan – 2015-Oct) Leading Players
Chapter 4. Global Cloud IT Services Management (ITSM) Market by Component
4.1 Global Cloud IT Services Management (ITSM) Solutions Market by Region
4.2 Global Cloud IT Services Management (ITSM) Solutions Market by Type
4.2.1 Global Cloud IT Services Management (ITSM) Operations & Performance Management Market by Region
4.2.2 Global Cloud IT Services Management (ITSM) Service Portfolio Management Market by Region
4.2.3 Global Cloud IT Services Management (ITSM) Configuration & Change Management Market by Region
4.2.4 Global Cloud IT Services Management (ITSM) Reporting & Analytics Market by Region
4.2.5 Global Other Solutions Type Cloud IT Services Management (ITSM) Market by Region
4.3 Global Cloud IT Services Management (ITSM) Services Market by Region
Chapter 5. Global Cloud IT Services Management (ITSM) Market by Organization Size
5.1 Global Large Enterprises Cloud IT Services Management (ITSM) Market by Region
5.2 Global Small & Medium Enterprises Cloud IT Services Management (ITSM) Market by Region
Chapter 6. Global Cloud IT Services Management (ITSM) Market by End User
6.1 Global Telecom & IT Cloud IT Services Management (ITSM) Market by Region
6.2 Global BFSI Cloud IT Services Management (ITSM) Market by Region
6.3 Global Manufacturing Cloud IT Services Management (ITSM) Market by Region
6.4 Global Retail Cloud IT Services Management (ITSM) Market by Region
6.5 Global Healthcare Cloud IT Services Management (ITSM) Market by Region
6.6 Global Others Cloud IT Services Management (ITSM) Market by Region
Chapter 7. Global Cloud IT Services Management (ITSM) Market by Region
7.1 North America Cloud IT Services Management (ITSM) Market
7.1.1 North America Cloud IT Services Management (ITSM) Market by Component
7.1.1.1 North America Cloud IT Services Management (ITSM) Solutions Market by Country
7.1.1.2 North America Cloud IT Services Management (ITSM) Solutions Market by Type
7.1.1.2.1 North America Cloud IT Services Management (ITSM) Operations & Performance Management Market by Country
7.1.1.2.2 North America Cloud IT Services Management (ITSM) Service Portfolio Management Market by Country
7.1.1.2.3 North America Cloud IT Services Management (ITSM) Configuration & Change Management Market by Country
7.1.1.2.4 North America Cloud IT Services Management (ITSM) Reporting & Analytics Market by Country
7.1.1.2.5 North America Other Solutions Type Cloud IT Services Management (ITSM) Market by Country
7.1.1.3 North America Cloud IT Services Management (ITSM) Services Market by Country
7.1.2 North America Cloud IT Services Management (ITSM) Market by Organization Size
7.1.2.1 North America Large Enterprises Cloud IT Services Management (ITSM) Market by Country
7.1.2.2 North America Small & Medium Enterprises Cloud IT Services Management (ITSM) Market by Country
7.1.3 North America Cloud IT Services Management (ITSM) Market by End User
7.1.3.1 North America Telecom & IT Cloud IT Services Management (ITSM) Market by Country
7.1.3.2 North America BFSI Cloud IT Services Management (ITSM) Market by Country
7.1.3.3 North America Manufacturing Cloud IT Services Management (ITSM) Market by Country
7.1.3.4 North America Retail Cloud IT Services Management (ITSM) Market by Country
7.1.3.5 North America Healthcare Cloud IT Services Management (ITSM) Market by Country
7.1.3.6 North America Others Cloud IT Services Management (ITSM) Market by Country
7.1.4 North America Cloud IT Services Management (ITSM) Market by Country
7.1.4.1 US Cloud IT Services Management (ITSM) Market
7.1.4.1.1 US Cloud IT Services Management (ITSM) Market by Component
7.1.4.1.2 US Cloud IT Services Management (ITSM) Market by Organization Size
7.1.4.1.3 US Cloud IT Services Management (ITSM) Market by End User
7.1.4.2 Canada Cloud IT Services Management (ITSM) Market
7.1.4.2.1 Canada Cloud IT Services Management (ITSM) Market by Component
7.1.4.2.2 Canada Cloud IT Services Management (ITSM) Market by Organization Size
7.1.4.2.3 Canada Cloud IT Services Management (ITSM) Market by End User
7.1.4.3 Mexico Cloud IT Services Management (ITSM) Market
7.1.4.3.1 Mexico Cloud IT Services Management (ITSM) Market by Component
7.1.4.3.2 Mexico Cloud IT Services Management (ITSM) Market by Organization Size
7.1.4.3.3 Mexico Cloud IT Services Management (ITSM) Market by End User
7.1.4.4 Rest of North America Cloud IT Services Management (ITSM) Market
7.1.4.4.1 Rest of North America Cloud IT Services Management (ITSM) Market by Component
7.1.4.4.2 Rest of North America Cloud IT Services Management (ITSM) Market by Organization Size
7.1.4.4.3 Rest of North America Cloud IT Services Management (ITSM) Market by End User
7.2 Europe Cloud IT Services Management (ITSM) Market
7.2.1 Europe Cloud IT Services Management (ITSM) Market by Component
7.2.1.1 Europe Cloud IT Services Management (ITSM) Solutions Market by Country
7.2.1.2 Europe Cloud IT Services Management (ITSM) Solutions Market by Type
7.2.1.2.1 Europe Cloud IT Services Management (ITSM) Operations & Performance Management Market by Country
7.2.1.2.2 Europe Cloud IT Services Management (ITSM) Service Portfolio Management Market by Country
7.2.1.2.3 Europe Cloud IT Services Management (ITSM) Configuration & Change Management Market by Country
7.2.1.2.4 Europe Cloud IT Services Management (ITSM) Reporting & Analytics Market by Country
7.2.1.2.5 Europe Other Solutions Type Cloud IT Services Management (ITSM) Market by Country
7.2.1.3 Europe Cloud IT Services Management (ITSM) Services Market by Country
7.2.2 Europe Cloud IT Services Management (ITSM) Market by Organization Size
7.2.2.1 Europe Large Enterprises Cloud IT Services Management (ITSM) Market by Country
7.2.2.2 Europe Small & Medium Enterprises Cloud IT Services Management (ITSM) Market by Country
7.2.3 Europe Cloud IT Services Management (ITSM) Market by End User
7.2.3.1 Europe Telecom & IT Cloud IT Services Management (ITSM) Market by Country
7.2.3.2 Europe BFSI Cloud IT Services Management (ITSM) Market by Country
7.2.3.3 Europe Manufacturing Cloud IT Services Management (ITSM) Market by Country
7.2.3.4 Europe Retail Cloud IT Services Management (ITSM) Market by Country
7.2.3.5 Europe Healthcare Cloud IT Services Management (ITSM) Market by Country
7.2.3.6 Europe Others Cloud IT Services Management (ITSM) Market by Country
7.2.4 Europe Cloud IT Services Management (ITSM) Market by Country
7.2.4.1 Germany Cloud IT Services Management (ITSM) Market
7.2.4.1.1 Germany Cloud IT Services Management (ITSM) Market by Component
7.2.4.1.2 Germany Cloud IT Services Management (ITSM) Market by Organization Size
7.2.4.1.3 Germany Cloud IT Services Management (ITSM) Market by End User
7.2.4.2 UK Cloud IT Services Management (ITSM) Market
7.2.4.2.1 UK Cloud IT Services Management (ITSM) Market by Component
7.2.4.2.2 UK Cloud IT Services Management (ITSM) Market by Organization Size
7.2.4.2.3 UK Cloud IT Services Management (ITSM) Market by End User
7.2.4.3 France Cloud IT Services Management (ITSM) Market
7.2.4.3.1 France Cloud IT Services Management (ITSM) Market by Component
7.2.4.3.2 France Cloud IT Services Management (ITSM) Market by Organization Size
7.2.4.3.3 France Cloud IT Services Management (ITSM) Market by End User
7.2.4.4 Russia Cloud IT Services Management (ITSM) Market
7.2.4.4.1 Russia Cloud IT Services Management (ITSM) Market by Component
7.2.4.4.2 Russia Cloud IT Services Management (ITSM) Market by Organization Size
7.2.4.4.3 Russia Cloud IT Services Management (ITSM) Market by End User
7.2.4.5 Spain Cloud IT Services Management (ITSM) Market
7.2.4.5.1 Spain Cloud IT Services Management (ITSM) Market by Component
7.2.4.5.2 Spain Cloud IT Services Management (ITSM) Market by Organization Size
7.2.4.5.3 Spain Cloud IT Services Management (ITSM) Market by End User
7.2.4.6 Italy Cloud IT Services Management (ITSM) Market
7.2.4.6.1 Italy Cloud IT Services Management (ITSM) Market by Component
7.2.4.6.2 Italy Cloud IT Services Management (ITSM) Market by Organization Size
7.2.4.6.3 Italy Cloud IT Services Management (ITSM) Market by End User
7.2.4.7 Rest of Europe Cloud IT Services Management (ITSM) Market
7.2.4.7.1 Rest of Europe Cloud IT Services Management (ITSM) Market by Component
7.2.4.7.2 Rest of Europe Cloud IT Services Management (ITSM) Market by Organization Size
7.2.4.7.3 Rest of Europe Cloud IT Services Management (ITSM) Market by End User
7.3 Asia Pacific Cloud IT Services Management (ITSM) Market
7.3.1 Asia Pacific Cloud IT Services Management (ITSM) Market by Component
7.3.1.1 Asia Pacific Cloud IT Services Management (ITSM) Solutions Market by Country
7.3.1.2 Asia Pacific Cloud IT Services Management (ITSM) Solutions Market by Type
7.3.1.2.1 Asia Pacific Cloud IT Services Management (ITSM) Operations & Performance Management Market by Country
7.3.1.2.2 Asia Pacific Cloud IT Services Management (ITSM) Service Portfolio Management Market by Country
7.3.1.2.3 Asia Pacific Cloud IT Services Management (ITSM) Configuration & Change Management Market by Country
7.3.1.2.4 Asia Pacific Cloud IT Services Management (ITSM) Reporting & Analytics Market by Country
7.3.1.2.5 Asia Pacific Other Solutions Type Cloud IT Services Management (ITSM) Market by Country
7.3.1.3 Asia Pacific Cloud IT Services Management (ITSM) Services Market by Country
7.3.2 Asia Pacific Cloud IT Services Management (ITSM) Market by Organization Size
7.3.2.1 Asia Pacific Large Enterprises Cloud IT Services Management (ITSM) Market by Country
7.3.2.2 Asia Pacific Small & Medium Enterprises Cloud IT Services Management (ITSM) Market by Country
7.3.3 Asia Pacific Cloud IT Services Management (ITSM) Market by End User
7.3.3.1 Asia Pacific Telecom & IT Cloud IT Services Management (ITSM) Market by Country
7.3.3.2 Asia Pacific BFSI Cloud IT Services Management (ITSM) Market by Country
7.3.3.3 Asia Pacific Manufacturing Cloud IT Services Management (ITSM) Market by Country
7.3.3.4 Asia Pacific Retail Cloud IT Services Management (ITSM) Market by Country
7.3.3.5 Asia Pacific Healthcare Cloud IT Services Management (ITSM) Market by Country
7.3.3.6 Asia Pacific Others Cloud IT Services Management (ITSM) Market by Country
7.3.4 Asia Pacific Cloud IT Services Management (ITSM) Market by Country
7.3.4.1 China Cloud IT Services Management (ITSM) Market
7.3.4.1.1 China Cloud IT Services Management (ITSM) Market by Component
7.3.4.1.2 China Cloud IT Services Management (ITSM) Market by Organization Size
7.3.4.1.3 China Cloud IT Services Management (ITSM) Market by End User
7.3.4.2 Japan Cloud IT Services Management (ITSM) Market
7.3.4.2.1 Japan Cloud IT Services Management (ITSM) Market by Component
7.3.4.2.2 Japan Cloud IT Services Management (ITSM) Market by Organization Size
7.3.4.2.3 Japan Cloud IT Services Management (ITSM) Market by End User
7.3.4.3 India Cloud IT Services Management (ITSM) Market
7.3.4.3.1 India Cloud IT Services Management (ITSM) Market by Component
7.3.4.3.2 India Cloud IT Services Management (ITSM) Market by Organization Size
7.3.4.3.3 India Cloud IT Services Management (ITSM) Market by End User
7.3.4.4 South Korea Cloud IT Services Management (ITSM) Market
7.3.4.4.1 South Korea Cloud IT Services Management (ITSM) Market by Component
7.3.4.4.2 South Korea Cloud IT Services Management (ITSM) Market by Organization Size
7.3.4.4.3 South Korea Cloud IT Services Management (ITSM) Market by End User
7.3.4.5 Australia Cloud IT Services Management (ITSM) Market
7.3.4.5.1 Australia Cloud IT Services Management (ITSM) Market by Component
7.3.4.5.2 Australia Cloud IT Services Management (ITSM) Market by Organization Size
7.3.4.5.3 Australia Cloud IT Services Management (ITSM) Market by End User
7.3.4.6 Singapore Cloud IT Services Management (ITSM) Market
7.3.4.6.1 Singapore Cloud IT Services Management (ITSM) Market by Component
7.3.4.6.2 Singapore Cloud IT Services Management (ITSM) Market by Organization Size
7.3.4.6.3 Singapore Cloud IT Services Management (ITSM) Market by End User
7.3.4.7 Rest of Asia Pacific Cloud IT Services Management (ITSM) Market
7.3.4.7.1 Rest of Asia Pacific Cloud IT Services Management (ITSM) Market by Component
7.3.4.7.2 Rest of Asia Pacific Cloud IT Services Management (ITSM) Market by Organization Size
7.3.4.7.3 Rest of Asia Pacific Cloud IT Services Management (ITSM) Market by End User
7.4 LAMEA Cloud IT Services Management (ITSM) Market
7.4.1 LAMEA Cloud IT Services Management (ITSM) Market by Component
7.4.1.1 LAMEA Cloud IT Services Management (ITSM) Solutions Market by Country
7.4.1.2 LAMEA Cloud IT Services Management (ITSM) Solutions Market by Type
7.4.1.2.1 LAMEA Cloud IT Services Management (ITSM) Operations & Performance Management Market by Country
7.4.1.2.2 LAMEA Cloud IT Services Management (ITSM) Service Portfolio Management Market by Country
7.4.1.2.3 LAMEA Cloud IT Services Management (ITSM) Configuration & Change Management Market by Country
7.4.1.2.4 LAMEA Cloud IT Services Management (ITSM) Reporting & Analytics Market by Country
7.4.1.2.5 LAMEA Other Solutions Type Cloud IT Services Management (ITSM) Market by Country
7.4.1.3 LAMEA Cloud IT Services Management (ITSM) Services Market by Country
7.4.2 LAMEA Cloud IT Services Management (ITSM) Market by Organization Size
7.4.2.1 LAMEA Large Enterprises Cloud IT Services Management (ITSM) Market by Country
7.4.2.2 LAMEA Small & Medium Enterprises Cloud IT Services Management (ITSM) Market by Country
7.4.3 LAMEA Cloud IT Services Management (ITSM) Market by End User
7.4.3.1 LAMEA Telecom & IT Cloud IT Services Management (ITSM) Market by Country
7.4.3.2 LAMEA BFSI Cloud IT Services Management (ITSM) Market by Country
7.4.3.3 LAMEA Manufacturing Cloud IT Services Management (ITSM) Market by Country
7.4.3.4 LAMEA Retail Cloud IT Services Management (ITSM) Market by Country
7.4.3.5 LAMEA Healthcare Cloud IT Services Management (ITSM) Market by Country
7.4.3.6 LAMEA Others Cloud IT Services Management (ITSM) Market by Country
7.4.4 LAMEA Cloud IT Services Management (ITSM) Market by Country
7.4.4.1 Brazil Cloud IT Services Management (ITSM) Market
7.4.4.1.1 Brazil Cloud IT Services Management (ITSM) Market by Component
7.4.4.1.2 Brazil Cloud IT Services Management (ITSM) Market by Organization Size
7.4.4.1.3 Brazil Cloud IT Services Management (ITSM) Market by End User
7.4.4.2 Argentina Cloud IT Services Management (ITSM) Market
7.4.4.2.1 Argentina Cloud IT Services Management (ITSM) Market by Component
7.4.4.2.2 Argentina Cloud IT Services Management (ITSM) Market by Organization Size
7.4.4.2.3 Argentina Cloud IT Services Management (ITSM) Market by End User
7.4.4.3 UAE Cloud IT Services Management (ITSM) Market
7.4.4.3.1 UAE Cloud IT Services Management (ITSM) Market by Component
7.4.4.3.2 UAE Cloud IT Services Management (ITSM) Market by Organization Size
7.4.4.3.3 UAE Cloud IT Services Management (ITSM) Market by End User
7.4.4.4 Saudi Arabia Cloud IT Services Management (ITSM) Market
7.4.4.4.1 Saudi Arabia Cloud IT Services Management (ITSM) Market by Component
7.4.4.4.2 Saudi Arabia Cloud IT Services Management (ITSM) Market by Organization Size
7.4.4.4.3 Saudi Arabia Cloud IT Services Management (ITSM) Market by End User
7.4.4.5 South Africa Cloud IT Services Management (ITSM) Market
7.4.4.5.1 South Africa Cloud IT Services Management (ITSM) Market by Component
7.4.4.5.2 South Africa Cloud IT Services Management (ITSM) Market by Organization Size
7.4.4.5.3 South Africa Cloud IT Services Management (ITSM) Market by End User
7.4.4.6 Nigeria Cloud IT Services Management (ITSM) Market
7.4.4.6.1 Nigeria Cloud IT Services Management (ITSM) Market by Component
7.4.4.6.2 Nigeria Cloud IT Services Management (ITSM) Market by Organization Size
7.4.4.6.3 Nigeria Cloud IT Services Management (ITSM) Market by End User
7.4.4.7 Rest of LAMEA Cloud IT Services Management (ITSM) Market
7.4.4.7.1 Rest of LAMEA Cloud IT Services Management (ITSM) Market by Component
7.4.4.7.2 Rest of LAMEA Cloud IT Services Management (ITSM) Market by Organization Size
7.4.4.7.3 Rest of LAMEA Cloud IT Services Management (ITSM) Market by End User
Chapter 8. Company Profiles
8.1 IBM Corporation
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Regional & Segmental Analysis
8.1.4 Research & Development Expenses
8.1.5 Recent strategies and developments:
8.1.5.1 Partnerships, Collaborations, and Agreements:
8.1.5.2 Acquisition and Mergers:
8.1.6 SWOT Analysis
8.2 Microsoft Corporation
8.2.1 Company Overview
8.2.2 Financial Analysis
8.2.3 Segmental and Regional Analysis
8.2.4 Research & Development Expenses
8.2.5 Recent strategies and developments:
8.2.5.1 Partnerships, Collaborations, and Agreements:
8.2.5.2 Product Launches and Product Expansions:
8.2.6 SWOT Analysis
8.3 Hewlett Packard Enterprise Company
8.3.1 Company Overview
8.3.2 Financial Analysis
8.3.3 Segmental Analysis
8.3.4 Research & Development Expense
8.3.5 Recent strategies and developments:
8.3.5.1 Partnerships, Collaborations, and Agreements:
8.3.5.2 Product Launches and Product Expansions:
8.3.6 SWOT Analysis
8.4 Citrix Systems, Inc.
8.4.1 Company Overview
8.4.2 Financial Analysis
8.4.3 Regional Analysis
8.4.4 Research & Development Expense
8.4.5 Recent strategies and developments:
8.4.5.1 Partnerships, Collaborations, and Agreements:
8.4.5.2 Product Launches and Product Expansions:
8.4.6 SWOT Analysis
8.5 ServiceNow, Inc.
8.5.1 Company Overview
8.5.2 Financial Analysis
8.5.3 Regional Analysis
8.5.4 Research & Development Expense
8.5.5 Recent strategies and developments:
8.5.5.1 Partnerships, Collaborations, and Agreements:
8.5.5.2 Acquisition and Mergers:
8.5.5.3 Geographical Expansions:
8.6 BMC Software, Inc. (KKR & Co., Inc.)
8.6.1 Company Overview
8.6.2 Financial Analysis
8.6.3 Regional & Segmental Analysis
8.6.4 Recent strategies and developments:
8.6.4.1 Partnerships, Collaborations, and Agreements:
8.7 Atlassian Corporation PLC
8.7.1 Company Overview
8.7.2 Financial Analysis
8.7.3 Regional Analysis
8.7.4 Research & Development Expense
8.7.5 Recent strategies and developments:
8.7.5.1 Acquisition and Mergers:
8.7.5.2 Product Launches and Product Expansions:
8.7.6 SWOT Analysis
8.8 Serviceaide, Inc.
8.8.1 Company Overview
8.8.2 Recent strategies and developments:
8.8.2.1 Partnerships, Collaborations, and Agreements:
8.8.2.2 Product Launches and Product Expansions:
8.9 Cherwell Software, LLC
8.9.1 Company Overview
8.9.2 Recent strategies and developments:
8.9.2.1 Partnerships, Collaborations, and Agreements:
8.9.2.2 Product Launches and Product Expansions:
8.1 Freshworks, Inc.
8.10.1 Company Overview
8.10.2 Recent strategies and developments:
8.10.2.1 Partnerships, Collaborations, and Agreements:
8.10.2.2 Acquisition and Mergers:
8.10.2.3 Geographical Expansions:
Unique Offerings 