Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Global Contact Center Analytics Market, by Component
1.4.2 Global Contact Center Analytics Market, by Application
1.4.3 Global Contact Center Analytics Market, by Deployment Mode
1.4.4 Global Contact Center Analytics Market, by Organization Size
1.4.5 Global Contact Center Analytics Market, by Vertical
1.4.6 Global Contact Center Analytics Market, by Geography
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.1.1 Market composition and scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Market Share Analysis, 2021
3.4 Top Winning Strategies
3.4.1 Key Leading Strategies: Percentage Distribution (2018-2022)
3.4.2 Key Strategic Move: (Partnerships, Collaborations and Agreements : 2019, Oct – 2021, May) Leading Players
Chapter 4. Global Contact Center Analytics Market by Component
4.1 Global Software Market by Region
4.2 Global Contact Center Analytics Market by Software Type
4.2.1 Global Speech Analytics Market by Region
4.2.2 Global Text Analytics Market by Region
4.2.3 Global Desktop Analytics Market by Region
4.2.4 Global Predictive Analytics Market by Region
4.2.5 Global Cross-channel Analytics & Performance Analytics Market by Region
4.3 Global Services Market by Region
Chapter 5. Global Contact Center Analytics Market by Application
5.1 Global Customer Experience Management Market by Region
5.2 Global Workforce Optimization Market by Region
5.3 Global Risk & Compliance Management Market by Region
5.4 Global Log Management, Real-Time Monitoring & Analysis Market by Region
5.5 Global Automatic Call Distributor & Others Market by Region
Chapter 6. Global Contact Center Analytics Market by Deployment Mode
6.1 Global Cloud Market by Region
6.2 Global On-premise Market by Region
Chapter 7. Global Contact Center Analytics Market by Organization Size
7.1 Global Large Enterprises Market by Region
7.2 Global Small & Medium Enterprises (SMEs) Market by Region
Chapter 8. Global Contact Center Analytics Market by Vertical
8.1 Global BFSI Market by Region
8.2 Global Retail & Consumer Goods Market by Region
8.3 Global Energy & Utilities Market by Region
8.4 Global Government & Defense Market by Region
8.5 Global Healthcare & Life Sciences Market by Region
8.6 Global Manufacturing Market by Region
8.7 Global Telecom & IT Market by Region
8.8 Global Travel & Hospitality Market by Region
8.9 Global Others Market by Region
Chapter 9. Global Contact Center Analytics Market by Region
9.1 North America Contact Center Analytics Market
9.1.1 North America Contact Center Analytics Market by Component
9.1.1.1 North America Software Market by Country
9.1.1.2 North America Contact Center Analytics Market by Software Type
9.1.1.2.1 North America Speech Analytics Market by Country
9.1.1.2.2 North America Text Analytics Market by Country
9.1.1.2.3 North America Desktop Analytics Market by Country
9.1.1.2.4 North America Predictive Analytics Market by Country
9.1.1.2.5 North America Cross-channel Analytics & Performance Analytics Market by Country
9.1.1.3 North America Services Market by Country
9.1.2 North America Contact Center Analytics Market by Application
9.1.2.1 North America Customer Experience Management Market by Country
9.1.2.2 North America Workforce Optimization Market by Country
9.1.2.3 North America Risk & Compliance Management Market by Country
9.1.2.4 North America Log Management, Real-Time Monitoring & Analysis Market by Country
9.1.2.5 North America Automatic Call Distributor & Others Market by Country
9.1.3 North America Contact Center Analytics Market by Deployment Mode
9.1.3.1 North America Cloud Market by Country
9.1.3.2 North America On-premise Market by Country
9.1.4 North America Contact Center Analytics Market by Organization Size
9.1.4.1 North America Large Enterprises Market by Country
9.1.4.2 North America Small & Medium Enterprises (SMEs) Market by Country
9.1.5 North America Contact Center Analytics Market by Vertical
9.1.5.1 North America BFSI Market by Country
9.1.5.2 North America Retail & Consumer Goods Market by Country
9.1.5.3 North America Energy & Utilities Market by Country
9.1.5.4 North America Government & Defense Market by Country
9.1.5.5 North America Healthcare & Life Sciences Market by Country
9.1.5.6 North America Manufacturing Market by Country
9.1.5.7 North America Telecom & IT Market by Country
9.1.5.8 North America Travel & Hospitality Market by Country
9.1.5.9 North America Others Market by Country
9.1.6 North America Contact Center Analytics Market by Country
9.1.6.1 US Contact Center Analytics Market
9.1.6.1.1 US Contact Center Analytics Market by Component
9.1.6.1.2 US Contact Center Analytics Market by Application
9.1.6.1.3 US Contact Center Analytics Market by Deployment Mode
9.1.6.1.4 US Contact Center Analytics Market by Organization Size
9.1.6.1.5 US Contact Center Analytics Market by Vertical
9.1.6.2 Canada Contact Center Analytics Market
9.1.6.2.1 Canada Contact Center Analytics Market by Component
9.1.6.2.2 Canada Contact Center Analytics Market by Application
9.1.6.2.3 Canada Contact Center Analytics Market by Deployment Mode
9.1.6.2.4 Canada Contact Center Analytics Market by Organization Size
9.1.6.2.5 Canada Contact Center Analytics Market by Vertical
9.1.6.3 Mexico Contact Center Analytics Market
9.1.6.3.1 Mexico Contact Center Analytics Market by Component
9.1.6.3.2 Mexico Contact Center Analytics Market by Application
9.1.6.3.3 Mexico Contact Center Analytics Market by Deployment Mode
9.1.6.3.4 Mexico Contact Center Analytics Market by Organization Size
9.1.6.3.5 Mexico Contact Center Analytics Market by Vertical
9.1.6.4 Rest of North America Contact Center Analytics Market
9.1.6.4.1 Rest of North America Contact Center Analytics Market by Component
9.1.6.4.2 Rest of North America Contact Center Analytics Market by Application
9.1.6.4.3 Rest of North America Contact Center Analytics Market by Deployment Mode
9.1.6.4.4 Rest of North America Contact Center Analytics Market by Organization Size
9.1.6.4.5 Rest of North America Contact Center Analytics Market by Vertical
9.2 Europe Contact Center Analytics Market
9.2.1 Europe Contact Center Analytics Market by Component
9.2.1.1 Europe Software Market by Country
9.2.1.2 Europe Contact Center Analytics Market by Software Type
9.2.1.2.1 Europe Speech Analytics Market by Country
9.2.1.2.2 Europe Text Analytics Market by Country
9.2.1.2.3 Europe Desktop Analytics Market by Country
9.2.1.2.4 Europe Predictive Analytics Market by Country
9.2.1.2.5 Europe Cross-channel Analytics & Performance Analytics Market by Country
9.2.1.3 Europe Services Market by Country
9.2.2 Europe Contact Center Analytics Market by Application
9.2.2.1 Europe Customer Experience Management Market by Country
9.2.2.2 Europe Workforce Optimization Market by Country
9.2.2.3 Europe Risk & Compliance Management Market by Country
9.2.2.4 Europe Log Management, Real-Time Monitoring & Analysis Market by Country
9.2.2.5 Europe Automatic Call Distributor & Others Market by Country
9.2.3 Europe Contact Center Analytics Market by Deployment Mode
9.2.3.1 Europe Cloud Market by Country
9.2.3.2 Europe On-premise Market by Country
9.2.4 Europe Contact Center Analytics Market by Organization Size
9.2.4.1 Europe Large Enterprises Market by Country
9.2.4.2 Europe Small & Medium Enterprises (SMEs) Market by Country
9.2.5 Europe Contact Center Analytics Market by Vertical
9.2.5.1 Europe BFSI Market by Country
9.2.5.2 Europe Retail & Consumer Goods Market by Country
9.2.5.3 Europe Energy & Utilities Market by Country
9.2.5.4 Europe Government & Defense Market by Country
9.2.5.5 Europe Healthcare & Life Sciences Market by Country
9.2.5.6 Europe Manufacturing Market by Country
9.2.5.7 Europe Telecom & IT Market by Country
9.2.5.8 Europe Travel & Hospitality Market by Country
9.2.5.9 Europe Others Market by Country
9.2.6 Europe Contact Center Analytics Market by Country
9.2.6.1 Germany Contact Center Analytics Market
9.2.6.1.1 Germany Contact Center Analytics Market by Component
9.2.6.1.2 Germany Contact Center Analytics Market by Application
9.2.6.1.3 Germany Contact Center Analytics Market by Deployment Mode
9.2.6.1.4 Germany Contact Center Analytics Market by Organization Size
9.2.6.1.5 Germany Contact Center Analytics Market by Vertical
9.2.6.2 UK Contact Center Analytics Market
9.2.6.2.1 UK Contact Center Analytics Market by Component
9.2.6.2.2 UK Contact Center Analytics Market by Application
9.2.6.2.3 UK Contact Center Analytics Market by Deployment Mode
9.2.6.2.4 UK Contact Center Analytics Market by Organization Size
9.2.6.2.5 UK Contact Center Analytics Market by Vertical
9.2.6.3 France Contact Center Analytics Market
9.2.6.3.1 France Contact Center Analytics Market by Component
9.2.6.3.2 France Contact Center Analytics Market by Application
9.2.6.3.3 France Contact Center Analytics Market by Deployment Mode
9.2.6.3.4 France Contact Center Analytics Market by Organization Size
9.2.6.3.5 France Contact Center Analytics Market by Vertical
9.2.6.4 Russia Contact Center Analytics Market
9.2.6.4.1 Russia Contact Center Analytics Market by Component
9.2.6.4.2 Russia Contact Center Analytics Market by Application
9.2.6.4.3 Russia Contact Center Analytics Market by Deployment Mode
9.2.6.4.4 Russia Contact Center Analytics Market by Organization Size
9.2.6.4.5 Russia Contact Center Analytics Market by Vertical
9.2.6.5 Spain Contact Center Analytics Market
9.2.6.5.1 Spain Contact Center Analytics Market by Component
9.2.6.5.2 Spain Contact Center Analytics Market by Application
9.2.6.5.3 Spain Contact Center Analytics Market by Deployment Mode
9.2.6.5.4 Spain Contact Center Analytics Market by Organization Size
9.2.6.5.5 Spain Contact Center Analytics Market by Vertical
9.2.6.6 Italy Contact Center Analytics Market
9.2.6.6.1 Italy Contact Center Analytics Market by Component
9.2.6.6.2 Italy Contact Center Analytics Market by Application
9.2.6.6.3 Italy Contact Center Analytics Market by Deployment Mode
9.2.6.6.4 Italy Contact Center Analytics Market by Organization Size
9.2.6.6.5 Italy Contact Center Analytics Market by Vertical
9.2.6.7 Rest of Europe Contact Center Analytics Market
9.2.6.7.1 Rest of Europe Contact Center Analytics Market by Component
9.2.6.7.2 Rest of Europe Contact Center Analytics Market by Application
9.2.6.7.3 Rest of Europe Contact Center Analytics Market by Deployment Mode
9.2.6.7.4 Rest of Europe Contact Center Analytics Market by Organization Size
9.2.6.7.5 Rest of Europe Contact Center Analytics Market by Vertical
9.3 Asia Pacific Contact Center Analytics Market
9.3.1 Asia Pacific Contact Center Analytics Market by Component
9.3.1.1 Asia Pacific Software Market by Country
9.3.1.2 Asia Pacific Contact Center Analytics Market by Software Type
9.3.1.2.1 Asia Pacific Speech Analytics Market by Country
9.3.1.2.2 Asia Pacific Text Analytics Market by Country
9.3.1.2.3 Asia Pacific Desktop Analytics Market by Country
9.3.1.2.4 Asia Pacific Predictive Analytics Market by Country
9.3.1.2.5 Asia Pacific Cross-channel Analytics & Performance Analytics Market by Country
9.3.1.3 Asia Pacific Services Market by Country
9.3.2 Asia Pacific Contact Center Analytics Market by Application
9.3.2.1 Asia Pacific Customer Experience Management Market by Country
9.3.2.2 Asia Pacific Workforce Optimization Market by Country
9.3.2.3 Asia Pacific Risk & Compliance Management Market by Country
9.3.2.4 Asia Pacific Log Management, Real-Time Monitoring & Analysis Market by Country
9.3.2.5 Asia Pacific Automatic Call Distributor & Others Market by Country
9.3.3 Asia Pacific Contact Center Analytics Market by Deployment Mode
9.3.3.1 Asia Pacific Cloud Market by Country
9.3.3.2 Asia Pacific On-premise Market by Country
9.3.4 Asia Pacific Contact Center Analytics Market by Organization Size
9.3.4.1 Asia Pacific Large Enterprises Market by Country
9.3.4.2 Asia Pacific Small & Medium Enterprises (SMEs) Market by Country
9.3.5 Asia Pacific Contact Center Analytics Market by Vertical
9.3.5.1 Asia Pacific BFSI Market by Country
9.3.5.2 Asia Pacific Retail & Consumer Goods Market by Country
9.3.5.3 Asia Pacific Energy & Utilities Market by Country
9.3.5.4 Asia Pacific Government & Defense Market by Country
9.3.5.5 Asia Pacific Healthcare & Life Sciences Market by Country
9.3.5.6 Asia Pacific Manufacturing Market by Country
9.3.5.7 Asia Pacific Telecom & IT Market by Country
9.3.5.8 Asia Pacific Travel & Hospitality Market by Country
9.3.5.9 Asia Pacific Others Market by Country
9.3.6 Asia Pacific Contact Center Analytics Market by Country
9.3.6.1 China Contact Center Analytics Market
9.3.6.1.1 China Contact Center Analytics Market by Component
9.3.6.1.2 China Contact Center Analytics Market by Application
9.3.6.1.3 China Contact Center Analytics Market by Deployment Mode
9.3.6.1.4 China Contact Center Analytics Market by Organization Size
9.3.6.1.5 China Contact Center Analytics Market by Vertical
9.3.6.2 Japan Contact Center Analytics Market
9.3.6.2.1 Japan Contact Center Analytics Market by Component
9.3.6.2.2 Japan Contact Center Analytics Market by Application
9.3.6.2.3 Japan Contact Center Analytics Market by Deployment Mode
9.3.6.2.4 Japan Contact Center Analytics Market by Organization Size
9.3.6.2.5 Japan Contact Center Analytics Market by Vertical
9.3.6.3 India Contact Center Analytics Market
9.3.6.3.1 India Contact Center Analytics Market by Component
9.3.6.3.2 India Contact Center Analytics Market by Application
9.3.6.3.3 India Contact Center Analytics Market by Deployment Mode
9.3.6.3.4 India Contact Center Analytics Market by Organization Size
9.3.6.3.5 India Contact Center Analytics Market by Vertical
9.3.6.4 South Korea Contact Center Analytics Market
9.3.6.4.1 South Korea Contact Center Analytics Market by Component
9.3.6.4.2 South Korea Contact Center Analytics Market by Application
9.3.6.4.3 South Korea Contact Center Analytics Market by Deployment Mode
9.3.6.4.4 South Korea Contact Center Analytics Market by Organization Size
9.3.6.4.5 South Korea Contact Center Analytics Market by Vertical
9.3.6.5 Singapore Contact Center Analytics Market
9.3.6.5.1 Singapore Contact Center Analytics Market by Component
9.3.6.5.2 Singapore Contact Center Analytics Market by Application
9.3.6.5.3 Singapore Contact Center Analytics Market by Deployment Mode
9.3.6.5.4 Singapore Contact Center Analytics Market by Organization Size
9.3.6.5.5 Singapore Contact Center Analytics Market by Vertical
9.3.6.6 Malaysia Contact Center Analytics Market
9.3.6.6.1 Malaysia Contact Center Analytics Market by Component
9.3.6.6.2 Malaysia Contact Center Analytics Market by Application
9.3.6.6.3 Malaysia Contact Center Analytics Market by Deployment Mode
9.3.6.6.4 Malaysia Contact Center Analytics Market by Organization Size
9.3.6.6.5 Malaysia Contact Center Analytics Market by Vertical
9.3.6.7 Rest of Asia Pacific Contact Center Analytics Market
9.3.6.7.1 Rest of Asia Pacific Contact Center Analytics Market by Component
9.3.6.7.2 Rest of Asia Pacific Contact Center Analytics Market by Application
9.3.6.7.3 Rest of Asia Pacific Contact Center Analytics Market by Deployment Mode
9.3.6.7.4 Rest of Asia Pacific Contact Center Analytics Market by Organization Size
9.3.6.7.5 Rest of Asia Pacific Contact Center Analytics Market by Vertical
9.4 LAMEA Contact Center Analytics Market
9.4.1 LAMEA Contact Center Analytics Market by Component
9.4.1.1 LAMEA Software Market by Country
9.4.1.2 LAMEA Contact Center Analytics Market by Software Type
9.4.1.2.1 LAMEA Speech Analytics Market by Country
9.4.1.2.2 LAMEA Text Analytics Market by Country
9.4.1.2.3 LAMEA Desktop Analytics Market by Country
9.4.1.2.4 LAMEA Predictive Analytics Market by Country
9.4.1.2.5 LAMEA Cross-channel Analytics & Performance Analytics Market by Country
9.4.1.3 LAMEA Services Market by Country
9.4.2 LAMEA Contact Center Analytics Market by Application
9.4.2.1 LAMEA Customer Experience Management Market by Country
9.4.2.2 LAMEA Workforce Optimization Market by Country
9.4.2.3 LAMEA Risk & Compliance Management Market by Country
9.4.2.4 LAMEA Log Management, Real-Time Monitoring & Analysis Market by Country
9.4.2.5 LAMEA Automatic Call Distributor & Others Market by Country
9.4.3 LAMEA Contact Center Analytics Market by Deployment Mode
9.4.3.1 LAMEA Cloud Market by Country
9.4.3.2 LAMEA On-premise Market by Country
9.4.4 LAMEA Contact Center Analytics Market by Organization Size
9.4.4.1 LAMEA Large Enterprises Market by Country
9.4.4.2 LAMEA Small & Medium Enterprises (SMEs) Market by Country
9.4.5 LAMEA Contact Center Analytics Market by Vertical
9.4.5.1 LAMEA BFSI Market by Country
9.4.5.2 LAMEA Retail & Consumer Goods Market by Country
9.4.5.3 LAMEA Energy & Utilities Market by Country
9.4.5.4 LAMEA Government & Defense Market by Country
9.4.5.5 LAMEA Healthcare & Life Sciences Market by Country
9.4.5.6 LAMEA Manufacturing Market by Country
9.4.5.7 LAMEA Telecom & IT Market by Country
9.4.5.8 LAMEA Travel & Hospitality Market by Country
9.4.5.9 LAMEA Others Market by Country
9.4.6 LAMEA Contact Center Analytics Market by Country
9.4.6.1 Brazil Contact Center Analytics Market
9.4.6.1.1 Brazil Contact Center Analytics Market by Component
9.4.6.1.2 Brazil Contact Center Analytics Market by Application
9.4.6.1.3 Brazil Contact Center Analytics Market by Deployment Mode
9.4.6.1.4 Brazil Contact Center Analytics Market by Organization Size
9.4.6.1.5 Brazil Contact Center Analytics Market by Vertical
9.4.6.2 Argentina Contact Center Analytics Market
9.4.6.2.1 Argentina Contact Center Analytics Market by Component
9.4.6.2.2 Argentina Contact Center Analytics Market by Application
9.4.6.2.3 Argentina Contact Center Analytics Market by Deployment Mode
9.4.6.2.4 Argentina Contact Center Analytics Market by Organization Size
9.4.6.2.5 Argentina Contact Center Analytics Market by Vertical
9.4.6.3 UAE Contact Center Analytics Market
9.4.6.3.1 UAE Contact Center Analytics Market by Component
9.4.6.3.2 UAE Contact Center Analytics Market by Application
9.4.6.3.3 UAE Contact Center Analytics Market by Deployment Mode
9.4.6.3.4 UAE Contact Center Analytics Market by Organization Size
9.4.6.3.5 UAE Contact Center Analytics Market by Vertical
9.4.6.4 Saudi Arabia Contact Center Analytics Market
9.4.6.4.1 Saudi Arabia Contact Center Analytics Market by Component
9.4.6.4.2 Saudi Arabia Contact Center Analytics Market by Application
9.4.6.4.3 Saudi Arabia Contact Center Analytics Market by Deployment Mode
9.4.6.4.4 Saudi Arabia Contact Center Analytics Market by Organization Size
9.4.6.4.5 Saudi Arabia Contact Center Analytics Market by Vertical
9.4.6.5 South Africa Contact Center Analytics Market
9.4.6.5.1 South Africa Contact Center Analytics Market by Component
9.4.6.5.2 South Africa Contact Center Analytics Market by Application
9.4.6.5.3 South Africa Contact Center Analytics Market by Deployment Mode
9.4.6.5.4 South Africa Contact Center Analytics Market by Organization Size
9.4.6.5.5 South Africa Contact Center Analytics Market by Vertical
9.4.6.6 Nigeria Contact Center Analytics Market
9.4.6.6.1 Nigeria Contact Center Analytics Market by Component
9.4.6.6.2 Nigeria Contact Center Analytics Market by Application
9.4.6.6.3 Nigeria Contact Center Analytics Market by Deployment Mode
9.4.6.6.4 Nigeria Contact Center Analytics Market by Organization Size
9.4.6.6.5 Nigeria Contact Center Analytics Market by Vertical
9.4.6.7 Rest of LAMEA Contact Center Analytics Market
9.4.6.7.1 Rest of LAMEA Contact Center Analytics Market by Component
9.4.6.7.2 Rest of LAMEA Contact Center Analytics Market by Application
9.4.6.7.3 Rest of LAMEA Contact Center Analytics Market by Deployment Mode
9.4.6.7.4 Rest of LAMEA Contact Center Analytics Market by Organization Size
9.4.6.7.5 Rest of LAMEA Contact Center Analytics Market by Vertical
Chapter 10. Company Profiles
10.1 Oracle Corporation
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Segmental and Regional Analysis
10.1.4 Research & Development Expense
10.1.5 Recent strategies and developments:
10.1.5.1 Product Launches and Product Expansions:
10.1.6 SWOT Analysis
10.2 Cisco Systems, Inc.
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Regional Analysis
10.2.4 Research & Development Expense
10.2.5 Recent strategies and developments:
10.2.5.1 Acquisition and Mergers:
10.3 Avaya Holdings Corporation
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Segmental and Regional Analysis
10.3.4 Research & Development Expense
10.3.5 Recent strategies and developments:
10.3.5.1 Partnerships, Collaborations, and Agreements:
10.3.5.2 Product Launches and Product Expansions:
10.3.5.3 Acquisition and Mergers:
10.4 Genpact Limited
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Segmental and Regional Analysis
10.5 NICE Ltd.
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Segmental and Regional Analysis
10.5.4 Research & Development Expenses
10.5.5 Recent strategies and developments:
10.5.5.1 Acquisition and Mergers:
10.6 SAP SE
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Segmental and Regional Analysis
10.6.4 Research & Development Expense
10.6.5 Recent strategies and developments:
10.6.5.1 Product Launches and Product Expansions:
10.7 8x8, Inc.
10.7.1 Company Overview
10.7.2 Financial Analysis
10.7.3 Regional Analysis
10.7.4 Research & Development Expenses
10.7.5 Recent strategies and developments:
10.7.5.1 Partnerships, Collaborations, and Agreements:
10.8 Talkdesk, Inc.
10.8.1 Company Overview
10.8.2 Recent strategies and developments:
10.8.2.1 Partnerships, Collaborations, and Agreements:
10.8.2.2 Product Launches and Product Expansions:
10.9 Genesys Telecommunications Laboratories, Inc.
10.9.1 Company Overview
10.9.2 Recent strategies and developments:
10.9.2.1 Partnerships, Collaborations, and Agreements:
10.10. CallMiner, Inc.
10.10.1 Company Overview
Unique Offerings 