Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Global Contact Center Intelligence Market, by Component
1.4.2 Global Contact Center Intelligence Market, by Technology
1.4.3 Global Contact Center Intelligence Market, by Deployment Type
1.4.4 Global Contact Center Intelligence Market, by End User
1.4.5 Global Contact Center Intelligence Market, by Geography
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Executive Summary
2.1.3 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2016-2020)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2016, Sep – 2020, Aug) Leading Players
Chapter 4. Global Contact Center Intelligence Market by Component
4.1 Global Contact Center Intelligence Solution Market by Region
4.2 Global Contact Center Intelligence Market by Solution Type
4.2.1 Global Contact Center Intelligence Intelligent Interactive Voice Response (IVR) System Market by Region
4.2.2 Global Contact Center Intelligence Chatbot Market by Region
4.2.3 Global Contact Center Intelligence Intelligent Virtual Assistant (IVA) Market by Region
4.3 Global Contact Center Intelligence Services Market by Region
Chapter 5. Global Contact Center Intelligence Market by Technology
5.1 Global Computer Vision Contact Center Intelligence Market by Region
5.2 Global Automatic Speech Recognition Contact Center Intelligence Market by Region
5.3 Global Machine Learning Contact Center Intelligence Market by Region
5.4 Global Natural Language Processing Contact Center Intelligence Market by Region
5.5 Global Other Technology Contact Center Intelligence Market by Region
Chapter 6. Global Contact Center Intelligence Market by Deployment Type
6.1 Global On-premise Contact Center Intelligence Market by Region
6.2 Global Hosted Contact Center Intelligence Market by Region
Chapter 7. Global Contact Center Intelligence Market by End Use
7.1 Global Telecom & IT Contact Center Intelligence Market by Region
7.2 Global Government Contact Center Intelligence Market by Region
7.3 Global Healthcare Contact Center Intelligence Market by Region
7.4 Global Consumer Goods & Retail Contact Center Intelligence Market by Region
7.5 Global Travel & Hospitality Contact Center Intelligence Market by Region
7.6 Global BFSI Contact Center Intelligence Market by Region
7.7 Global Others Contact Center Intelligence Market by Region
Chapter 8. Global Contact Center Intelligence Market by Region
8.1 North America Contact Center Intelligence Market
8.1.1 North America Contact Center Intelligence Market by Component
8.1.1.1 North America Contact Center Intelligence Solution Market by Country
8.1.1.2 North America Contact Center Intelligence Market by Solution Type
8.1.1.2.1 North America Contact Center Intelligence Intelligent Interactive Voice Response (IVR) System Market by Country
8.1.1.2.2 North America Contact Center Intelligence Chatbot Market by Country
8.1.1.2.3 North America Contact Center Intelligence Intelligent Virtual Assistant (IVA) Market by Country
8.1.1.3 North America Contact Center Intelligence Services Market by Country
8.1.2 North America Contact Center Intelligence Market by Technology
8.1.2.1 North America Computer Vision Contact Center Intelligence Market by Country
8.1.2.2 North America Automatic Speech Recognition Contact Center Intelligence Market by Country
8.1.2.3 North America Machine Learning Contact Center Intelligence Market by Country
8.1.2.4 North America Natural Language Processing Contact Center Intelligence Market by Country
8.1.2.5 North America Other Technology Contact Center Intelligence Market by Country
8.1.3 North America Contact Center Intelligence Market by Deployment Type
8.1.3.1 North America On-premise Contact Center Intelligence Market by Country
8.1.3.2 North America Hosted Contact Center Intelligence Market by Country
8.1.4 North America Contact Center Intelligence Market by End Use
8.1.4.1 North America Telecom & IT Contact Center Intelligence Market by Country
8.1.4.2 North America Government Contact Center Intelligence Market by Country
8.1.4.3 North America Healthcare Contact Center Intelligence Market by Country
8.1.4.4 North America Consumer Goods & Retail Contact Center Intelligence Market by Country
8.1.4.5 North America Travel & Hospitality Contact Center Intelligence Market by Country
8.1.4.6 North America BFSI Contact Center Intelligence Market by Country
8.1.4.7 North America Others Contact Center Intelligence Market by Country
8.1.5 North America Contact Center Intelligence Market by Country
8.1.5.1 US Contact Center Intelligence Market
8.1.5.1.1 US Contact Center Intelligence Market by Component
8.1.5.1.2 US Contact Center Intelligence Market by Technology
8.1.5.1.3 US Contact Center Intelligence Market by Deployment Type
8.1.5.1.4 US Contact Center Intelligence Market by End Use
8.1.5.2 Canada Contact Center Intelligence Market
8.1.5.2.1 Canada Contact Center Intelligence Market by Component
8.1.5.2.2 Canada Contact Center Intelligence Market by Technology
8.1.5.2.3 Canada Contact Center Intelligence Market by Deployment Type
8.1.5.2.4 Canada Contact Center Intelligence Market by End Use
8.1.5.3 Mexico Contact Center Intelligence Market
8.1.5.3.1 Mexico Contact Center Intelligence Market by Component
8.1.5.3.2 Mexico Contact Center Intelligence Market by Technology
8.1.5.3.3 Mexico Contact Center Intelligence Market by Deployment Type
8.1.5.3.4 Mexico Contact Center Intelligence Market by End Use
8.1.5.4 Rest of North America Contact Center Intelligence Market
8.1.5.4.1 Rest of North America Contact Center Intelligence Market by Component
8.1.5.4.2 Rest of North America Contact Center Intelligence Market by Technology
8.1.5.4.3 Rest of North America Contact Center Intelligence Market by Deployment Type
8.1.5.4.4 Rest of North America Contact Center Intelligence Market by End Use
8.2 Europe Contact Center Intelligence Market
8.2.1 Europe Contact Center Intelligence Market by Component
8.2.1.1 Europe Contact Center Intelligence Solution Market by Country
8.2.1.2 Europe Contact Center Intelligence Market by Solution Type
8.2.1.2.1 Europe Contact Center Intelligence Intelligent Interactive Voice Response (IVR) System Market by Country
8.2.1.2.2 Europe Contact Center Intelligence Chatbot Market by Country
8.2.1.2.3 Europe Contact Center Intelligence Intelligent Virtual Assistant (IVA) Market by Country
8.2.1.3 Europe Contact Center Intelligence Services Market by Country
8.2.2 Europe Contact Center Intelligence Market by Technology
8.2.2.1 Europe Computer Vision Contact Center Intelligence Market by Country
8.2.2.2 Europe Automatic Speech Recognition Contact Center Intelligence Market by Country
8.2.2.3 Europe Machine Learning Contact Center Intelligence Market by Country
8.2.2.4 Europe Natural Language Processing Contact Center Intelligence Market by Country
8.2.2.5 Europe Other Technology Contact Center Intelligence Market by Country
8.2.3 Europe Contact Center Intelligence Market by Deployment Type
8.2.3.1 Europe On-premise Contact Center Intelligence Market by Country
8.2.3.2 Europe Hosted Contact Center Intelligence Market by Country
8.2.4 Europe Contact Center Intelligence Market by End Use
8.2.4.1 Europe Telecom & IT Contact Center Intelligence Market by Country
8.2.4.2 Europe Government Contact Center Intelligence Market by Country
8.2.4.3 Europe Healthcare Contact Center Intelligence Market by Country
8.2.4.4 Europe Consumer Goods & Retail Contact Center Intelligence Market by Country
8.2.4.5 Europe Travel & Hospitality Contact Center Intelligence Market by Country
8.2.4.6 Europe BFSI Contact Center Intelligence Market by Country
8.2.4.7 Europe Others Contact Center Intelligence Market by Country
8.2.5 Europe Contact Center Intelligence Market by Country
8.2.5.1 Germany Contact Center Intelligence Market
8.2.5.1.1 Germany Contact Center Intelligence Market by Component
8.2.5.1.2 Germany Contact Center Intelligence Market by Technology
8.2.5.1.3 Germany Contact Center Intelligence Market by Deployment Type
8.2.5.1.4 Germany Contact Center Intelligence Market by End Use
8.2.5.2 UK Contact Center Intelligence Market
8.2.5.2.1 UK Contact Center Intelligence Market by Component
8.2.5.2.2 UK Contact Center Intelligence Market by Technology
8.2.5.2.3 UK Contact Center Intelligence Market by Deployment Type
8.2.5.2.4 UK Contact Center Intelligence Market by End Use
8.2.5.3 France Contact Center Intelligence Market
8.2.5.3.1 France Contact Center Intelligence Market by Component
8.2.5.3.2 France Contact Center Intelligence Market by Technology
8.2.5.3.3 France Contact Center Intelligence Market by Deployment Type
8.2.5.3.4 France Contact Center Intelligence Market by End Use
8.2.5.4 Russia Contact Center Intelligence Market
8.2.5.4.1 Russia Contact Center Intelligence Market by Component
8.2.5.4.2 Russia Contact Center Intelligence Market by Technology
8.2.5.4.3 Russia Contact Center Intelligence Market by Deployment Type
8.2.5.4.4 Russia Contact Center Intelligence Market by End Use
8.2.5.5 Spain Contact Center Intelligence Market
8.2.5.5.1 Spain Contact Center Intelligence Market by Component
8.2.5.5.2 Spain Contact Center Intelligence Market by Technology
8.2.5.5.3 Spain Contact Center Intelligence Market by Deployment Type
8.2.5.5.4 Spain Contact Center Intelligence Market by End Use
8.2.5.6 Italy Contact Center Intelligence Market
8.2.5.6.1 Italy Contact Center Intelligence Market by Component
8.2.5.6.2 Italy Contact Center Intelligence Market by Technology
8.2.5.6.3 Italy Contact Center Intelligence Market by Deployment Type
8.2.5.6.4 Italy Contact Center Intelligence Market by End Use
8.2.5.7 Rest of Europe Contact Center Intelligence Market
8.2.5.7.1 Rest of Europe Contact Center Intelligence Market by Component
8.2.5.7.2 Rest of Europe Contact Center Intelligence Market by Technology
8.2.5.7.3 Rest of Europe Contact Center Intelligence Market by Deployment Type
8.2.5.7.4 Rest of Europe Contact Center Intelligence Market by End Use
8.3 Asia Pacific Contact Center Intelligence Market
8.3.1 Asia Pacific Contact Center Intelligence Market by Component
8.3.1.1 Asia Pacific Contact Center Intelligence Solution Market by Country
8.3.1.2 Asia Pacific Contact Center Intelligence Market by Solution Type
8.3.1.2.1 Asia Pacific Contact Center Intelligence Intelligent Interactive Voice Response (IVR) System Market by Country
8.3.1.2.2 Asia Pacific Contact Center Intelligence Chatbot Market by Country
8.3.1.2.3 Asia Pacific Contact Center Intelligence Intelligent Virtual Assistant (IVA) Market by Country
8.3.1.3 Asia Pacific Contact Center Intelligence Services Market by Country
8.3.2 Asia Pacific Contact Center Intelligence Market by Technology
8.3.2.1.1 Asia Pacific Computer Vision Contact Center Intelligence Market by Country
8.3.2.1.2 Asia Pacific Automatic Speech Recognition Contact Center Intelligence Market by Country
8.3.2.1.3 Asia Pacific Machine Learning Contact Center Intelligence Market by Country
8.3.2.1.4 Asia Pacific Natural Language Processing Contact Center Intelligence Market by Country
8.3.2.1.5 Asia Pacific Other Technology Contact Center Intelligence Market by Country
8.3.3 Asia Pacific Contact Center Intelligence Market by Deployment Type
8.3.3.1 Asia Pacific On-premise Contact Center Intelligence Market by Country
8.3.3.2 Asia Pacific Hosted Contact Center Intelligence Market by Country
8.3.4 Asia Pacific Contact Center Intelligence Market by End Use
8.3.4.1 Asia Pacific Telecom & IT Contact Center Intelligence Market by Country
8.3.4.2 Asia Pacific Government Contact Center Intelligence Market by Country
8.3.4.3 Asia Pacific Healthcare Contact Center Intelligence Market by Country
8.3.4.4 Asia Pacific Consumer Goods & Retail Contact Center Intelligence Market by Country
8.3.4.5 Asia Pacific Travel & Hospitality Contact Center Intelligence Market by Country
8.3.4.6 Asia Pacific BFSI Contact Center Intelligence Market by Country
8.3.4.7 Asia Pacific Others Contact Center Intelligence Market by Country
8.3.5 Asia Pacific Contact Center Intelligence Market by Country
8.3.5.1 China Contact Center Intelligence Market
8.3.5.1.1 China Contact Center Intelligence Market by Component
8.3.5.1.2 China Contact Center Intelligence Market by Technology
8.3.5.1.3 China Contact Center Intelligence Market by Deployment Type
8.3.5.1.4 China Contact Center Intelligence Market by End Use
8.3.5.2 Japan Contact Center Intelligence Market
8.3.5.2.1 Japan Contact Center Intelligence Market by Component
8.3.5.2.2 Japan Contact Center Intelligence Market by Technology
8.3.5.2.3 Japan Contact Center Intelligence Market by Deployment Type
8.3.5.2.4 Japan Contact Center Intelligence Market by End Use
8.3.5.3 India Contact Center Intelligence Market
8.3.5.3.1 India Contact Center Intelligence Market by Technology
8.3.5.3.2 India Contact Center Intelligence Market by Deployment Type
8.3.5.3.3 India Contact Center Intelligence Market by End Use
8.3.5.4 South Korea Contact Center Intelligence Market
8.3.5.4.1 South Korea Contact Center Intelligence Market by Component
8.3.5.4.2 South Korea Contact Center Intelligence Market by Technology
8.3.5.4.3 South Korea Contact Center Intelligence Market by Deployment Type
8.3.5.4.4 South Korea Contact Center Intelligence Market by End Use
8.3.5.5 Singapore Contact Center Intelligence Market
8.3.5.5.1 Singapore Contact Center Intelligence Market by Component
8.3.5.5.2 Singapore Contact Center Intelligence Market by Technology
8.3.5.5.3 Singapore Contact Center Intelligence Market by Deployment Type
8.3.5.5.4 Singapore Contact Center Intelligence Market by End Use
8.3.5.6 Malaysia Contact Center Intelligence Market
8.3.5.6.1 Malaysia Contact Center Intelligence Market by Component
8.3.5.6.2 Malaysia Contact Center Intelligence Market by Technology
8.3.5.6.3 Malaysia Contact Center Intelligence Market by Deployment Type
8.3.5.6.4 Malaysia Contact Center Intelligence Market by End Use
8.3.5.7 Rest of Asia Pacific Contact Center Intelligence Market
8.3.5.7.1 Rest of Asia Pacific Contact Center Intelligence Market by Component
8.3.5.7.2 Rest of Asia Pacific Contact Center Intelligence Market by Technology
8.3.5.7.3 Rest of Asia Pacific Contact Center Intelligence Market by Deployment Type
8.3.5.7.4 Rest of Asia Pacific Contact Center Intelligence Market by End Use
8.4 LAMEA Contact Center Intelligence Market
8.4.1 LAMEA Contact Center Intelligence Market by Component
8.4.1.1 LAMEA Contact Center Intelligence Solution Market by Country
8.4.1.2 LAMEA Contact Center Intelligence Market by Solution Type
8.4.1.2.1 LAMEA Contact Center Intelligence Intelligent Interactive Voice Response (IVR) System Market by Country
8.4.1.2.2 LAMEA Contact Center Intelligence Chatbot Market by Country
8.4.1.2.3 LAMEA Contact Center Intelligence Intelligent Virtual Assistant (IVA) Market by Country
8.4.1.3 LAMEA Contact Center Intelligence Services Market by Country
8.4.2 LAMEA Contact Center Intelligence Market by Technology
8.4.2.1 LAMEA Computer Vision Contact Center Intelligence Market by Country
8.4.2.2 LAMEA Automatic Speech Recognition Contact Center Intelligence Market by Country
8.4.2.3 LAMEA Machine Learning Contact Center Intelligence Market by Country
8.4.2.4 LAMEA Natural Language Processing Contact Center Intelligence Market by Country
8.4.2.5 LAMEA Other Technology Contact Center Intelligence Market by Country
8.4.3 LAMEA Contact Center Intelligence Market by Deployment Type
8.4.3.1 LAMEA On-premise Contact Center Intelligence Market by Country
8.4.3.2 LAMEA Hosted Contact Center Intelligence Market by Country
8.4.4 LAMEA Contact Center Intelligence Market by End Use
8.4.4.1 LAMEA Telecom & IT Contact Center Intelligence Market by Country
8.4.4.2 LAMEA Government Contact Center Intelligence Market by Country
8.4.4.3 LAMEA Healthcare Contact Center Intelligence Market by Country
8.4.4.4 LAMEA Consumer Goods & Retail Contact Center Intelligence Market by Country
8.4.4.5 LAMEA Travel & Hospitality Contact Center Intelligence Market by Country
8.4.4.6 LAMEA BFSI Contact Center Intelligence Market by Country
8.4.4.7 LAMEA Others Contact Center Intelligence Market by Country
8.4.5 LAMEA Contact Center Intelligence Market by Country
8.4.5.1 Brazil Contact Center Intelligence Market
8.4.5.1.1 Brazil Contact Center Intelligence Market by Component
8.4.5.1.2 Brazil Contact Center Intelligence Market by Technology
8.4.5.1.3 Brazil Contact Center Intelligence Market by Deployment Type
8.4.5.1.4 Brazil Contact Center Intelligence Market by End Use
8.4.5.2 Argentina Contact Center Intelligence Market
8.4.5.2.1 Argentina Contact Center Intelligence Market by Component
8.4.5.2.2 Argentina Contact Center Intelligence Market by Technology
8.4.5.2.3 Argentina Contact Center Intelligence Market by Deployment Type
8.4.5.2.4 Argentina Contact Center Intelligence Market by End Use
8.4.5.3 UAE Contact Center Intelligence Market
8.4.5.3.1 UAE Contact Center Intelligence Market by Component
8.4.5.3.2 UAE Contact Center Intelligence Market by Technology
8.4.5.3.3 UAE Contact Center Intelligence Market by Deployment Type
8.4.5.3.4 UAE Contact Center Intelligence Market by End Use
8.4.5.4 Saudi Arabia Contact Center Intelligence Market
8.4.5.4.1 Saudi Arabia Contact Center Intelligence Market by Component
8.4.5.4.2 Saudi Arabia Contact Center Intelligence Market by Technology
8.4.5.4.3 Saudi Arabia Contact Center Intelligence Market by Deployment Type
8.4.5.4.4 Saudi Arabia Contact Center Intelligence Market by End Use
8.4.5.5 South Africa Contact Center Intelligence Market
8.4.5.5.1 South Africa Contact Center Intelligence Market by Component
8.4.5.5.2 South Africa Contact Center Intelligence Market by Technology
8.4.5.5.3 South Africa Contact Center Intelligence Market by Deployment Type
8.4.5.5.4 South Africa Contact Center Intelligence Market by End Use
8.4.5.6 Nigeria Contact Center Intelligence Market
8.4.5.6.1 Nigeria Contact Center Intelligence Market by Component
8.4.5.6.2 Nigeria Contact Center Intelligence Market by Technology
8.4.5.6.3 Nigeria Contact Center Intelligence Market by Deployment Type
8.4.5.6.4 Nigeria Contact Center Intelligence Market by End Use
8.4.5.7 Rest of LAMEA Contact Center Intelligence Market
8.4.5.7.1 Rest of LAMEA Contact Center Intelligence Market by Component
8.4.5.7.2 Rest of LAMEA Contact Center Intelligence Market by Technology
8.4.5.7.3 Rest of LAMEA Contact Center Intelligence Market by Deployment Type
8.4.5.7.4 Rest of LAMEA Contact Center Intelligence Market by End Use
Chapter 9. Company Profiles
9.1 Cisco Systems, Inc.
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Segmental and Regional Analysis
9.1.4 Research & Development Expense
9.1.5 Recent strategies and developments:
9.1.5.1 Partnerships, Collaborations, and Agreements:
9.1.5.2 Acquisition and Mergers:
9.1.5.3 Product Launches and Product Expansions:
9.1.6 SWOT Analysis
9.2 Oracle Corporation
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Segmental and Regional Analysis
9.2.4 Research & Development Expense
9.2.5 Recent strategies and developments:
9.2.5.1 Product Launches and Product Expansions:
9.2.6 SWOT Analysis
9.3 Google, Inc.
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Segmental and Regional Analysis
9.3.4 Research & Development Expense
9.3.5 Recent strategies and developments:
9.3.5.1 Partnerships, Collaborations, and Agreements:
9.3.5.2 Product Launches and Product Expansions:
9.3.6 SWOT Analysis
9.4 SAP SE
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Segmental and Regional Analysis
9.4.4 Research & Development Expense
9.4.5 Recent strategies and developments:
9.4.5.1 Product Launches and Product Expansions:
9.4.6 SWOT Analysis
9.5 Microsoft Corporation
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Segmental and Regional Analysis
9.5.4 Research & Development Expenses
9.5.5 Recent strategies and developments:
9.5.5.1 Partnerships, Collaborations, and Agreements:
9.5.5.2 Acquisition and Mergers:
9.5.6 SWOT Analysis
9.6 IBM Corporation
9.6.1 Company Overview
9.6.2 Financial Analysis
9.6.3 Regional & Segmental Analysis
9.6.4 Research & Development Expenses
9.6.5 Recent strategies and developments:
9.6.5.1 Partnerships, Collaborations, and Agreements:
9.6.5.2 Product Launches and Product Expansions:
9.6.6 SWOT Analysis
9.7 NICE Ltd.
9.7.1 Company Overview
9.7.2 Financial Analysis
9.7.3 Segmental and Regional Analysis
9.7.4 Research & Development Expenses
9.7.5 Recent strategies and developments:
9.7.5.1 Acquisition and Mergers:
9.7.5.2 Product Launches and Product Expansions:
9.7.6 SWOT Analysis
9.8 Five9, Inc.
9.8.1 Company Overview
9.8.2 Financial Analysis
9.8.3 Regional Analysis
9.8.4 Research & Development Expense
9.8.5 Recent strategies and developments:
9.8.5.1 Partnerships, Collaborations, and Agreements:
9.8.5.2 Product Launches and Product Expansions:
9.8.5.3 Acquisition and Mergers:
9.9 Zendesk, Inc.
9.9.1 Company Overview
9.9.2 Financial Analysis
9.9.3 Regional Analysis
9.9.4 Research & Development Expense
9.9.5 Recent strategies and developments:
9.9.5.1 Partnerships, Collaborations, and Agreements:
9.9.5.2 Product Launches and Product Expansions:
9.10. 3CLogic Software, Inc.
9.10.1 Company Overview
9.10.2 Recent strategies and developments:
9.10.2.1 Partnerships, Collaborations, and Agreements:
9.10.2.2 Product Launches and Product Expansions:
Unique Offerings 