Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Global Contact Center Transformation Market, by Component
1.4.2 Global Contact Center Transformation Market, by Deployment Type
1.4.3 Global Contact Center Transformation Market, by Organization Size
1.4.4 Global Contact Center Transformation Market, by End User
1.4.5 Global Contact Center Transformation Market, by Geography
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Executive Summary
2.1.3 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Mergers & Acquisitions
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2016-2020)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2016, Mar – 2020, Jul) Leading Players
Chapter 4. Global Contact Center Transformation Market by Component
4.1 Global Contact Center Transformation Software Market by Region
4.2 Global Contact Center Transformation Market by Software Type
4.2.1 Global Contact Center Transformation Workforce Engagement Market by Region
4.2.2 Global Contact Center Transformation Real Time Repotting & Analytics Market by Region
4.2.3 Global Contact Center Transformation Social Media Analytics Market by Region
4.2.4 Global Contact Center Transformation Visual Network Analytics & Omnichannel Routing Market by Region
4.2.5 Global Contact Center Transformation Voice Biometrics Market by Region
4.2.6 Global Other Software Type Contact Center Transformation Market by Region
4.3 Global Contact Center Transformation Services Market by Region
Chapter 5. Global Contact Center Transformation Market by Deployment Type
5.1 Global On-premise Contact Center Transformation Market by Region
5.2 Global Cloud Contact Center Transformation Market by Region
Chapter 6. Global Contact Center Transformation Market by Organization Size
6.1 Global Large Enterprises Contact Center Transformation Market by Region
6.2 Global Small & Medium Enterprises Contact Center Transformation Market by Region
Chapter 7. Global Contact Center Transformation Market by End User
7.1 Global BFSI Contact Center Transformation Market by Region
7.2 Global Retail and Consumer Goods Contact Center Transformation Market by Region
7.3 Global Government & Defense Contact Center Transformation Market by Region
7.4 Global Travel & Hospitality Contact Center Transformation Market by Region
7.5 Global Healthcare & Life Sciences Contact Center Transformation Market by Region
7.6 Global Telecom & IT Contact Center Transformation Market by Region
7.7 Global Others Contact Center Transformation Market by Region
Chapter 8. Global Contact Center Transformation Market by Region
8.1 North America Contact Center Transformation Market
8.1.1 North America Contact Center Transformation Market by Component
8.1.1.1 North America Contact Center Transformation Software Market by Country
8.1.1.2 North America Contact Center Transformation Market by Software Type
8.1.1.2.1 North America Contact Center Transformation Workforce Engagement Market by Country
8.1.1.2.2 North America Contact Center Transformation Real Time Repotting & Analytics Market by Country
8.1.1.2.3 North America Contact Center Transformation Social Media Analytics Market by Country
8.1.1.2.4 North America Contact Center Transformation Visual Network Analytics & Omnichannel Routing Market by Country
8.1.1.2.5 North America Contact Center Transformation Voice Biometrics Market by Country
8.1.1.2.6 North America Other Software Type Contact Center Transformation Market by Country
8.1.1.3 North America Contact Center Transformation Services Market by Country
8.1.2 North America Contact Center Transformation Market by Deployment Type
8.1.2.1 North America On-premise Contact Center Transformation Market by Country
8.1.2.2 North America Cloud Contact Center Transformation Market by Country
8.1.3 North America Contact Center Transformation Market by Organization Size
8.1.3.1 North America Large Enterprises Contact Center Transformation Market by Country
8.1.3.2 North America Small & Medium Enterprises Contact Center Transformation Market by Country
8.1.4 North America Contact Center Transformation Market by End User
8.1.4.1 North America BFSI Contact Center Transformation Market by Country
8.1.4.2 North America Retail and Consumer Goods Contact Center Transformation Market by Country
8.1.4.3 North America Government & Defense Contact Center Transformation Market by Country
8.1.4.4 North America Travel & Hospitality Contact Center Transformation Market by Country
8.1.4.5 North America Healthcare & Life Sciences Contact Center Transformation Market by Country
8.1.4.6 North America Telecom & IT Contact Center Transformation Market by Country
8.1.4.7 North America Others Contact Center Transformation Market by Country
8.1.5 North America Contact Center Transformation Market by Country
8.1.5.1 US Contact Center Transformation Market
8.1.5.1.1 US Contact Center Transformation Market by Component
8.1.5.1.2 US Contact Center Transformation Market by Deployment Type
8.1.5.1.3 US Contact Center Transformation Market by Organization Size
8.1.5.1.4 US Contact Center Transformation Market by End User
8.1.5.2 Canada Contact Center Transformation Market
8.1.5.2.1 Canada Contact Center Transformation Market by Component
8.1.5.2.2 Canada Contact Center Transformation Market by Deployment Type
8.1.5.2.3 Canada Contact Center Transformation Market by Organization Size
8.1.5.2.4 Canada Contact Center Transformation Market by End User
8.1.5.3 Mexico Contact Center Transformation Market
8.1.5.3.1 Mexico Contact Center Transformation Market by Component
8.1.5.3.2 Mexico Contact Center Transformation Market by Deployment Type
8.1.5.3.3 Mexico Contact Center Transformation Market by Organization Size
8.1.5.3.4 Mexico Contact Center Transformation Market by End User
8.1.5.4 Rest of North America Contact Center Transformation Market
8.1.5.4.1 Rest of North America Contact Center Transformation Market by Component
8.1.5.4.2 Rest of North America Contact Center Transformation Market by Deployment Type
8.1.5.4.3 Rest of North America Contact Center Transformation Market by Organization Size
8.1.5.4.4 Rest of North America Contact Center Transformation Market by End User
8.2 Europe Contact Center Transformation Market
8.2.1 Europe Contact Center Transformation Market by Component
8.2.1.1 Europe Contact Center Transformation Software Market by Country
8.2.1.2 Europe Contact Center Transformation Market by Software Type
8.2.1.2.1 Europe Contact Center Transformation Workforce Engagement Market by Country
8.2.1.2.2 Europe Contact Center Transformation Real Time Repotting & Analytics Market by Country
8.2.1.2.3 Europe Contact Center Transformation Social Media Analytics Market by Country
8.2.1.2.4 Europe Contact Center Transformation Visual Network Analytics & Omnichannel Routing Market by Country
8.2.1.2.5 Europe Contact Center Transformation Voice Biometrics Market by Country
8.2.1.2.6 Europe Other Software Type Contact Center Transformation Market by Country
8.2.1.3 Europe Contact Center Transformation Services Market by Country
8.2.2 Europe Contact Center Transformation Market by Deployment Type
8.2.2.1 Europe On-premise Contact Center Transformation Market by Country
8.2.2.2 Europe Cloud Contact Center Transformation Market by Country
8.2.3 Europe Contact Center Transformation Market by Organization Size
8.2.3.1 Europe Large Enterprises Contact Center Transformation Market by Country
8.2.3.2 Europe Small & Medium Enterprises Contact Center Transformation Market by Country
8.2.4 Europe Contact Center Transformation Market by End User
8.2.4.1 Europe BFSI Contact Center Transformation Market by Country
8.2.4.2 Europe Retail and Consumer Goods Contact Center Transformation Market by Country
8.2.4.3 Europe Government & Defense Contact Center Transformation Market by Country
8.2.4.4 Europe Travel & Hospitality Contact Center Transformation Market by Country
8.2.4.5 Europe Healthcare & Life Sciences Contact Center Transformation Market by Country
8.2.4.6 Europe Telecom & IT Contact Center Transformation Market by Country
8.2.4.7 Europe Others Contact Center Transformation Market by Country
8.2.5 Europe Contact Center Transformation Market by Country
8.2.5.1 Germany Contact Center Transformation Market
8.2.5.1.1 Germany Contact Center Transformation Market by Component
8.2.5.1.2 Germany Contact Center Transformation Market by Deployment Type
8.2.5.1.3 Germany Contact Center Transformation Market by Organization Size
8.2.5.1.4 Germany Contact Center Transformation Market by End User
8.2.5.2 UK Contact Center Transformation Market
8.2.5.2.1 UK Contact Center Transformation Market by Component
8.2.5.2.2 UK Contact Center Transformation Market by Deployment Type
8.2.5.2.3 UK Contact Center Transformation Market by Organization Size
8.2.5.2.4 UK Contact Center Transformation Market by End User
8.2.5.3 France Contact Center Transformation Market
8.2.5.3.1 France Contact Center Transformation Market by Component
8.2.5.3.2 France Contact Center Transformation Market by Deployment Type
8.2.5.3.3 France Contact Center Transformation Market by Organization Size
8.2.5.3.4 France Contact Center Transformation Market by End User
8.2.5.4 Russia Contact Center Transformation Market
8.2.5.4.1 Russia Contact Center Transformation Market by Component
8.2.5.4.2 Russia Contact Center Transformation Market by Deployment Type
8.2.5.4.3 Russia Contact Center Transformation Market by Organization Size
8.2.5.4.4 Russia Contact Center Transformation Market by End User
8.2.5.5 Spain Contact Center Transformation Market
8.2.5.5.1 Spain Contact Center Transformation Market by Component
8.2.5.5.2 Spain Contact Center Transformation Market by Deployment Type
8.2.5.5.3 Spain Contact Center Transformation Market by Organization Size
8.2.5.5.4 Spain Contact Center Transformation Market by End User
8.2.5.6 Italy Contact Center Transformation Market
8.2.5.6.1 Italy Contact Center Transformation Market by Component
8.2.5.6.2 Italy Contact Center Transformation Market by Deployment Type
8.2.5.6.3 Italy Contact Center Transformation Market by Organization Size
8.2.5.6.4 Italy Contact Center Transformation Market by End User
8.2.5.7 Rest of Europe Contact Center Transformation Market
8.2.5.7.1 Rest of Europe Contact Center Transformation Market by Component
8.2.5.7.2 Rest of Europe Contact Center Transformation Market by Deployment Type
8.2.5.7.3 Rest of Europe Contact Center Transformation Market by Organization Size
8.2.5.7.4 Rest of Europe Contact Center Transformation Market by End User
8.3 Asia Pacific Contact Center Transformation Market
8.3.1 Asia Pacific Contact Center Transformation Market by Component
8.3.1.1 Asia Pacific Contact Center Transformation Software Market by Country
8.3.1.2 Asia Pacific Contact Center Transformation Market by Software Type
8.3.1.2.1 Asia Pacific Contact Center Transformation Workforce Engagement Market by Country
8.3.1.2.2 Asia Pacific Contact Center Transformation Real Time Repotting & Analytics Market by Country
8.3.1.2.3 Asia Pacific Contact Center Transformation Social Media Analytics Market by Country
8.3.1.2.4 Asia Pacific Contact Center Transformation Visual Network Analytics & Omnichannel Routing Market by Country
8.3.1.2.5 Asia Pacific Contact Center Transformation Voice Biometrics Market by Country
8.3.1.2.6 Asia Pacific Other Software Type Contact Center Transformation Market by Country
8.3.1.3 Asia Pacific Contact Center Transformation Services Market by Country
8.3.2 Asia Pacific Contact Center Transformation Market by Deployment Type
8.3.2.1 Asia Pacific On-premise Contact Center Transformation Market by Country
8.3.2.2 Asia Pacific Cloud Contact Center Transformation Market by Country
8.3.3 Asia Pacific Contact Center Transformation Market by Organization Size
8.3.3.1 Asia Pacific Large Enterprises Contact Center Transformation Market by Country
8.3.3.2 Asia Pacific Small & Medium Enterprises Contact Center Transformation Market by Country
8.3.4 Asia Pacific Contact Center Transformation Market by End User
8.3.4.1 Asia Pacific BFSI Contact Center Transformation Market by Country
8.3.4.2 Asia Pacific Retail and Consumer Goods Contact Center Transformation Market by Country
8.3.4.3 Asia Pacific Government & Defense Contact Center Transformation Market by Country
8.3.4.4 Asia Pacific Travel & Hospitality Contact Center Transformation Market by Country
8.3.4.5 Asia Pacific Healthcare & Life Sciences Contact Center Transformation Market by Country
8.3.4.6 Asia Pacific Telecom & IT Contact Center Transformation Market by Country
8.3.4.7 Asia Pacific Others Contact Center Transformation Market by Country
8.3.5 Asia Pacific Contact Center Transformation Market by Country
8.3.5.1 China Contact Center Transformation Market
8.3.5.1.1 China Contact Center Transformation Market by Component
8.3.5.1.2 China Contact Center Transformation Market by Deployment Type
8.3.5.1.3 China Contact Center Transformation Market by Organization Size
8.3.5.1.4 China Contact Center Transformation Market by End User
8.3.5.2 Japan Contact Center Transformation Market
8.3.5.2.1 Japan Contact Center Transformation Market by Component
8.3.5.2.2 Japan Contact Center Transformation Market by Deployment Type
8.3.5.2.3 Japan Contact Center Transformation Market by Organization Size
8.3.5.2.4 Japan Contact Center Transformation Market by End User
8.3.5.3 India Contact Center Transformation Market
8.3.5.3.1 India Contact Center Transformation Market by Component
8.3.5.3.2 India Contact Center Transformation Market by Deployment Type
8.3.5.3.3 India Contact Center Transformation Market by Organization Size
8.3.5.3.4 India Contact Center Transformation Market by End User
8.3.5.4 South Korea Contact Center Transformation Market
8.3.5.4.1 South Korea Contact Center Transformation Market by Component
8.3.5.4.2 South Korea Contact Center Transformation Market by Deployment Type
8.3.5.4.3 South Korea Contact Center Transformation Market by Organization Size
8.3.5.4.4 South Korea Contact Center Transformation Market by End User
8.3.5.5 Singapore Contact Center Transformation Market
8.3.5.5.1 Singapore Contact Center Transformation Market by Component
8.3.5.5.2 Singapore Contact Center Transformation Market by Deployment Type
8.3.5.5.3 Singapore Contact Center Transformation Market by Organization Size
8.3.5.5.4 Singapore Contact Center Transformation Market by End User
8.3.5.6 Malaysia Contact Center Transformation Market
8.3.5.6.1 Malaysia Contact Center Transformation Market by Component
8.3.5.6.2 Malaysia Contact Center Transformation Market by Deployment Type
8.3.5.6.3 Malaysia Contact Center Transformation Market by Organization Size
8.3.5.6.4 Malaysia Contact Center Transformation Market by End User
8.3.5.7 Rest of Asia Pacific Contact Center Transformation Market
8.3.5.7.1 Rest of Asia Pacific Contact Center Transformation Market by Component
8.3.5.7.2 Rest of Asia Pacific Contact Center Transformation Market by Deployment Type
8.3.5.7.3 Rest of Asia Pacific Contact Center Transformation Market by Organization Size
8.3.5.7.4 Rest of Asia Pacific Contact Center Transformation Market by End User
8.4 LAMEA Contact Center Transformation Market
8.4.1 LAMEA Contact Center Transformation Market by Component
8.4.1.1 LAMEA Contact Center Transformation Software Market by Country
8.4.1.2 LAMEA Contact Center Transformation Market by Software Type
8.4.1.2.1 LAMEA Contact Center Transformation Workforce Engagement Market by Country
8.4.1.2.2 LAMEA Contact Center Transformation Real Time Repotting & Analytics Market by Country
8.4.1.2.3 LAMEA Contact Center Transformation Social Media Analytics Market by Country
8.4.1.2.4 LAMEA Contact Center Transformation Visual Network Analytics & Omnichannel Routing Market by Country
8.4.1.2.5 LAMEA Contact Center Transformation Voice Biometrics Market by Country
8.4.1.2.6 LAMEA Other Software Type Contact Center Transformation Market by Country
8.4.1.3 LAMEA Contact Center Transformation Services Market by Country
8.4.2 LAMEA Contact Center Transformation Market by Deployment Type
8.4.2.1 LAMEA On-premise Contact Center Transformation Market by Country
8.4.2.2 LAMEA Cloud Contact Center Transformation Market by Country
8.4.3 LAMEA Contact Center Transformation Market by Organization Size
8.4.3.1 LAMEA Large Enterprises Contact Center Transformation Market by Country
8.4.3.2 LAMEA Small & Medium Enterprises Contact Center Transformation Market by Country
8.4.4 LAMEA Contact Center Transformation Market by End User
8.4.4.1 LAMEA BFSI Contact Center Transformation Market by Country
8.4.4.2 LAMEA Retail and Consumer Goods Contact Center Transformation Market by Country
8.4.4.3 LAMEA Government & Defense Contact Center Transformation Market by Country
8.4.4.4 LAMEA Travel & Hospitality Contact Center Transformation Market by Country
8.4.4.5 LAMEA Healthcare & Life Sciences Contact Center Transformation Market by Country
8.4.4.6 LAMEA Telecom & IT Contact Center Transformation Market by Country
8.4.4.7 LAMEA Others Contact Center Transformation Market by Country
8.4.5 LAMEA Contact Center Transformation Market by Country
8.4.5.1 Brazil Contact Center Transformation Market
8.4.5.1.1 Brazil Contact Center Transformation Market by Component
8.4.5.1.2 Brazil Contact Center Transformation Market by Deployment Type
8.4.5.1.3 Brazil Contact Center Transformation Market by Organization Size
8.4.5.1.4 Brazil Contact Center Transformation Market by End User
8.4.5.2 Argentina Contact Center Transformation Market
8.4.5.2.1 Argentina Contact Center Transformation Market by Component
8.4.5.2.2 Argentina Contact Center Transformation Market by Deployment Type
8.4.5.2.3 Argentina Contact Center Transformation Market by Organization Size
8.4.5.2.4 Argentina Contact Center Transformation Market by End User
8.4.5.3 UAE Contact Center Transformation Market
8.4.5.3.1 UAE Contact Center Transformation Market by Component
8.4.5.3.2 UAE Contact Center Transformation Market by Deployment Type
8.4.5.3.3 UAE Contact Center Transformation Market by Organization Size
8.4.5.3.4 UAE Contact Center Transformation Market by End User
8.4.5.4 Saudi Arabia Contact Center Transformation Market
8.4.5.4.1 Saudi Arabia Contact Center Transformation Market by Component
8.4.5.4.2 Saudi Arabia Contact Center Transformation Market by Deployment Type
8.4.5.4.3 Saudi Arabia Contact Center Transformation Market by Organization Size
8.4.5.4.4 Saudi Arabia Contact Center Transformation Market by End User
8.4.5.5 South Africa Contact Center Transformation Market
8.4.5.5.1 South Africa Contact Center Transformation Market by Component
8.4.5.5.2 South Africa Contact Center Transformation Market by Deployment Type
8.4.5.5.3 South Africa Contact Center Transformation Market by Organization Size
8.4.5.5.4 South Africa Contact Center Transformation Market by End User
8.4.5.6 Nigeria Contact Center Transformation Market
8.4.5.6.1 Nigeria Contact Center Transformation Market by Component
8.4.5.6.2 Nigeria Contact Center Transformation Market by Deployment Type
8.4.5.6.3 Nigeria Contact Center Transformation Market by Organization Size
8.4.5.6.4 Nigeria Contact Center Transformation Market by End User
8.4.5.7 Rest of LAMEA Contact Center Transformation Market
8.4.5.7.1 Rest of LAMEA Contact Center Transformation Market by Component
8.4.5.7.2 Rest of LAMEA Contact Center Transformation Market by Deployment Type
8.4.5.7.3 Rest of LAMEA Contact Center Transformation Market by Organization Size
8.4.5.7.4 Rest of LAMEA Contact Center Transformation Market by End User
Chapter 9. Company Profiles
9.1 AT&T, Inc.
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Segmental and Regional Analysis
9.1.1 Research & Development Expense
9.1.2 Recent strategies and developments:
9.1.2.1 Partnerships, Collaborations, and Agreements:
9.1.2.2 Product Launches and Product Expansions:
9.1.3 SWOT Analysis
9.2 Cisco Systems, Inc.
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Segmental and Regional Analysis
9.2.4 Research & Development Expense
9.2.5 Recent strategies and developments:
9.2.5.1 Partnerships, Collaborations, and Agreements:
9.2.5.2 Acquisition and Mergers:
9.2.5.3 Product Launches and Product Expansions:
9.2.6 SWOT Analysis
9.3 Microsoft Corporation (Metaswitch Networks)
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Segmental and Regional Analysis
9.3.4 Research & Development Expenses
9.3.5 Recent strategies and developments:
9.3.5.1 Partnerships, Collaborations, and Agreements:
9.3.6 SWOT Analysis
9.4 RingCentral, Inc.
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Regional Analysis
9.4.4 Research & Development Expense
9.4.5 Recent strategies and developments:
9.4.5.1 Partnerships, Collaborations, and Agreements:
9.4.5.2 Acquisition and Mergers:
9.5 SAP SE
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Segmental and Regional Analysis
9.5.4 Research & Development Expense
9.5.5 Recent strategies and developments:
9.5.5.1 Partnerships, Collaborations, and Agreements:
9.5.5.2 Product Launches and Product Expansions:
9.5.6 SWOT Analysis
9.6 Five9, Inc.
9.6.1 Company Overview
9.6.2 Financial Analysis
9.6.3 Regional Analysis
9.6.4 Research & Development Expense
9.6.5 Recent strategies and developments:
9.6.5.1 Partnerships, Collaborations, and Agreements:
9.6.5.2 Acquisition and Mergers:
9.6.5.3 Product Launches and Product Expansions:
9.7 AGC Networks Ltd.
9.7.1 Company Overview
9.7.2 Financial Analysis
9.7.3 Segmental Analysis
9.7.4 Recent strategies and developments:
9.7.4.1 Partnerships, Collaborations, and Agreements:
9.7.4.2 Acquisition and Mergers:
9.8 Talkdesk, Inc.
9.8.1 Company Overview
9.8.2 Recent strategies and developments:
9.8.2.1 Partnerships, Collaborations, and Agreements:
9.8.2.2 Product Launches and Product Expansions:
9.9 Genesys Telecommunications Laboratories, Inc.
9.9.1 Company Overview
9.9.2 Recent strategies and developments:
9.9.2.1 Partnerships, Collaborations, and Agreements:
9.9.2.2 Acquisition and Mergers:
9.1 Aculab PLC
9.10.1 Company overview
9.10.2 Recent strategies and developments:
9.10.2.1 Partnerships, Collaborations, and Agreements:
9.10.2.2 Product Launches and Product Expansions:
Unique Offerings 