Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Global CRM Analytics Market, by Deployment
1.4.2 Global CRM Analytics Market, by End-User
1.4.3 Global CRM Analytics Market, by Type
1.4.4 Global CRM Analytics Market, by Geography
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
4.1 KBV Cardinal Matrix
4.2 Recent Industry Wide Strategic Developments
4.2.1 Partnerships, Collaborations and Agreements
4.2.2 Product Launches and Product Expansions
4.2.3 Acquisition and Mergers
4.3 Market Share Analysis, 2023
4.4 Top Winning Strategies
4.4.1 Key Leading Strategies: Percentage Distribution (2020-2024)
4.4.2 Key Strategic Move: (Product Launches and Product Expansions: 2020, Apr – 2024, Oct) Leading Players
4.5 Porter Five Forces Analysis
Chapter 5. Global CRM Analytics Market by Deployment
5.1 Global Cloud Market by Region
5.2 Global On-premise Market by Region
Chapter 6. Global CRM Analytics Market by End-User
6.1 Global Retail Market by Region
6.2 Global BFSI Market by Region
6.3 Global Healthcare Market by Region
6.4 Global Media & Entertainment Market by Region
6.5 Global Telecom & IT Market by Region
6.6 Global Transportation & Logistics Market by Region
6.7 Global Other End-User Market by Region
Chapter 7. Global CRM Analytics Market by Type
7.1 Global Sales & Marketing Analytics Market by Region
7.2 Global Customer Analytics Market by Region
7.3 Global Contact Center Analytics Market by Region
7.4 Global Other Type Market by Region
Chapter 8. Global CRM Analytics Market by Region
8.1 North America CRM Analytics Market
8.1.1 North America CRM Analytics Market by Deployment
8.1.1.1 North America Cloud Market by Region
8.1.1.2 North America On-premise Market by Region
8.1.2 North America CRM Analytics Market by End-User
8.1.2.1 North America Retail Market by Country
8.1.2.2 North America BFSI Market by Country
8.1.2.3 North America Healthcare Market by Country
8.1.2.4 North America Media & Entertainment Market by Country
8.1.2.5 North America Telecom & IT Market by Country
8.1.2.6 North America Transportation & Logistics Market by Country
8.1.2.7 North America Other End-User Market by Country
8.1.3 North America CRM Analytics Market by Type
8.1.3.1 North America Sales & Marketing Analytics Market by Country
8.1.3.2 North America Customer Analytics Market by Country
8.1.3.3 North America Contact Center Analytics Market by Country
8.1.3.4 North America Other Type Market by Country
8.1.4 North America CRM Analytics Market by Country
8.1.4.1 US CRM Analytics Market
8.1.4.1.1 US CRM Analytics Market by Deployment
8.1.4.1.2 US CRM Analytics Market by End-User
8.1.4.1.3 US CRM Analytics Market by Type
8.1.4.2 Canada CRM Analytics Market
8.1.4.2.1 Canada CRM Analytics Market by Deployment
8.1.4.2.2 Canada CRM Analytics Market by End-User
8.1.4.2.3 Canada CRM Analytics Market by Type
8.1.4.3 Mexico CRM Analytics Market
8.1.4.3.1 Mexico CRM Analytics Market by Deployment
8.1.4.3.2 Mexico CRM Analytics Market by End-User
8.1.4.3.3 Mexico CRM Analytics Market by Type
8.1.4.4 Rest of North America CRM Analytics Market
8.1.4.4.1 Rest of North America CRM Analytics Market by Deployment
8.1.4.4.2 Rest of North America CRM Analytics Market by End-User
8.1.4.4.3 Rest of North America CRM Analytics Market by Type
8.2 Europe CRM Analytics Market
8.2.1 Europe CRM Analytics Market by Deployment
8.2.1.1 Europe Cloud Market by Country
8.2.1.2 Europe On-premise Market by Country
8.2.2 Europe CRM Analytics Market by End-User
8.2.2.1 Europe Retail Market by Country
8.2.2.2 Europe BFSI Market by Country
8.2.2.3 Europe Healthcare Market by Country
8.2.2.4 Europe Media & Entertainment Market by Country
8.2.2.5 Europe Telecom & IT Market by Country
8.2.2.6 Europe Transportation & Logistics Market by Country
8.2.2.7 Europe Other End-User Market by Country
8.2.3 Europe CRM Analytics Market by Type
8.2.3.1 Europe Sales & Marketing Analytics Market by Country
8.2.3.2 Europe Customer Analytics Market by Country
8.2.3.3 Europe Contact Center Analytics Market by Country
8.2.3.4 Europe Other Type Market by Country
8.2.4 Europe CRM Analytics Market by Country
8.2.4.1 Germany CRM Analytics Market
8.2.4.1.1 Germany CRM Analytics Market by Deployment
8.2.4.1.2 Germany CRM Analytics Market by End-User
8.2.4.1.3 Germany CRM Analytics Market by Type
8.2.4.2 UK CRM Analytics Market
8.2.4.2.1 UK CRM Analytics Market by Deployment
8.2.4.2.2 UK CRM Analytics Market by End-User
8.2.4.2.3 UK CRM Analytics Market by Type
8.2.4.3 France CRM Analytics Market
8.2.4.3.1 France CRM Analytics Market by Deployment
8.2.4.3.2 France CRM Analytics Market by End-User
8.2.4.3.3 France CRM Analytics Market by Type
8.2.4.4 Russia CRM Analytics Market
8.2.4.4.1 Russia CRM Analytics Market by Deployment
8.2.4.4.2 Russia CRM Analytics Market by End-User
8.2.4.4.3 Russia CRM Analytics Market by Type
8.2.4.5 Spain CRM Analytics Market
8.2.4.5.1 Spain CRM Analytics Market by Deployment
8.2.4.5.2 Spain CRM Analytics Market by End-User
8.2.4.5.3 Spain CRM Analytics Market by Type
8.2.4.6 Italy CRM Analytics Market
8.2.4.6.1 Italy CRM Analytics Market by Deployment
8.2.4.6.2 Italy CRM Analytics Market by End-User
8.2.4.6.3 Italy CRM Analytics Market by Type
8.2.4.7 Rest of Europe CRM Analytics Market
8.2.4.7.1 Rest of Europe CRM Analytics Market by Deployment
8.2.4.7.2 Rest of Europe CRM Analytics Market by End-User
8.2.4.7.3 Rest of Europe CRM Analytics Market by Type
8.3 Asia Pacific CRM Analytics Market
8.3.1 Asia Pacific CRM Analytics Market by Deployment
8.3.1.1 Asia Pacific Cloud Market by Country
8.3.1.2 Asia Pacific On-premise Market by Country
8.3.2 Asia Pacific CRM Analytics Market by End-User
8.3.2.1 Asia Pacific Retail Market by Country
8.3.2.2 Asia Pacific BFSI Market by Country
8.3.2.3 Asia Pacific Healthcare Market by Country
8.3.2.4 Asia Pacific Media & Entertainment Market by Country
8.3.2.5 Asia Pacific Telecom & IT Market by Country
8.3.2.6 Asia Pacific Transportation & Logistics Market by Country
8.3.2.7 Asia Pacific Other End-User Market by Country
8.3.3 Asia Pacific CRM Analytics Market by Type
8.3.3.1 Asia Pacific Sales & Marketing Analytics Market by Country
8.3.3.2 Asia Pacific Customer Analytics Market by Country
8.3.3.3 Asia Pacific Contact Center Analytics Market by Country
8.3.3.4 Asia Pacific Other Type Market by Country
8.3.4 Asia Pacific CRM Analytics Market by Country
8.3.4.1 China CRM Analytics Market
8.3.4.1.1 China CRM Analytics Market by Deployment
8.3.4.1.2 China CRM Analytics Market by End-User
8.3.4.1.3 China CRM Analytics Market by Type
8.3.4.2 Japan CRM Analytics Market
8.3.4.2.1 Japan CRM Analytics Market by Deployment
8.3.4.2.2 Japan CRM Analytics Market by End-User
8.3.4.2.3 Japan CRM Analytics Market by Type
8.3.4.3 India CRM Analytics Market
8.3.4.3.1 India CRM Analytics Market by Deployment
8.3.4.3.2 India CRM Analytics Market by End-User
8.3.4.3.3 India CRM Analytics Market by Type
8.3.4.4 South Korea CRM Analytics Market
8.3.4.4.1 South Korea CRM Analytics Market by Deployment
8.3.4.4.2 South Korea CRM Analytics Market by End-User
8.3.4.4.3 South Korea CRM Analytics Market by Type
8.3.4.5 Australia CRM Analytics Market
8.3.4.5.1 Australia CRM Analytics Market by Deployment
8.3.4.5.2 Australia CRM Analytics Market by End-User
8.3.4.5.3 Australia CRM Analytics Market by Type
8.3.4.6 Malaysia CRM Analytics Market
8.3.4.6.1 Malaysia CRM Analytics Market by Deployment
8.3.4.6.2 Malaysia CRM Analytics Market by End-User
8.3.4.6.3 Malaysia CRM Analytics Market by Type
8.3.4.7 Rest of Asia Pacific CRM Analytics Market
8.3.4.7.1 Rest of Asia Pacific CRM Analytics Market by Deployment
8.3.4.7.2 Rest of Asia Pacific CRM Analytics Market by End-User
8.3.4.7.3 Rest of Asia Pacific CRM Analytics Market by Type
8.4 LAMEA CRM Analytics Market
8.4.1 LAMEA CRM Analytics Market by Deployment
8.4.1.1 LAMEA Cloud Market by Country
8.4.1.2 LAMEA On-premise Market by Country
8.4.2 LAMEA CRM Analytics Market by End-User
8.4.2.1 LAMEA Retail Market by Country
8.4.2.2 LAMEA BFSI Market by Country
8.4.2.3 LAMEA Healthcare Market by Country
8.4.2.4 LAMEA Media & Entertainment Market by Country
8.4.2.5 LAMEA Telecom & IT Market by Country
8.4.2.6 LAMEA Transportation & Logistics Market by Country
8.4.2.7 LAMEA Other End-User Market by Country
8.4.3 LAMEA CRM Analytics Market by Type
8.4.3.1 LAMEA Sales & Marketing Analytics Market by Country
8.4.3.2 LAMEA Customer Analytics Market by Country
8.4.3.3 LAMEA Contact Center Analytics Market by Country
8.4.3.4 LAMEA Other Type Market by Country
8.4.4 LAMEA CRM Analytics Market by Country
8.4.4.1 Brazil CRM Analytics Market
8.4.4.1.1 Brazil CRM Analytics Market by Deployment
8.4.4.1.2 Brazil CRM Analytics Market by End-User
8.4.4.1.3 Brazil CRM Analytics Market by Type
8.4.4.2 Argentina CRM Analytics Market
8.4.4.2.1 Argentina CRM Analytics Market by Deployment
8.4.4.2.2 Argentina CRM Analytics Market by End-User
8.4.4.2.3 Argentina CRM Analytics Market by Type
8.4.4.3 UAE CRM Analytics Market
8.4.4.3.1 UAE CRM Analytics Market by Deployment
8.4.4.3.2 UAE CRM Analytics Market by End-User
8.4.4.3.3 UAE CRM Analytics Market by Type
8.4.4.4 Saudi Arabia CRM Analytics Market
8.4.4.4.1 Saudi Arabia CRM Analytics Market by Deployment
8.4.4.4.2 Saudi Arabia CRM Analytics Market by End-User
8.4.4.4.3 Saudi Arabia CRM Analytics Market by Type
8.4.4.5 South Africa CRM Analytics Market
8.4.4.5.1 South Africa CRM Analytics Market by Deployment
8.4.4.5.2 South Africa CRM Analytics Market by End-User
8.4.4.5.3 South Africa CRM Analytics Market by Type
8.4.4.6 Nigeria CRM Analytics Market
8.4.4.6.1 Nigeria CRM Analytics Market by Deployment
8.4.4.6.2 Nigeria CRM Analytics Market by End-User
8.4.4.6.3 Nigeria CRM Analytics Market by Type
8.4.4.7 Rest of LAMEA CRM Analytics Market
8.4.4.7.1 Rest of LAMEA CRM Analytics Market by Deployment
8.4.4.7.2 Rest of LAMEA CRM Analytics Market by End-User
8.4.4.7.3 Rest of LAMEA CRM Analytics Market by Type
Chapter 9. Company Profiles
9.1 Salesforce, Inc.
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Regional Analysis
9.1.4 Research & Development Expenses
9.1.5 Recent strategies and developments:
9.1.5.1 Partnerships, Collaborations, and Agreements:
9.1.5.2 Product Launches and Product Expansions:
9.1.5.3 Acquisition and Mergers:
9.1.6 SWOT Analysis
9.2 Microsoft Corporation
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Segmental and Regional Analysis
9.2.4 Research & Development Expenses
9.2.5 Recent strategies and developments:
9.2.5.1 Partnerships, Collaborations, and Agreements:
9.2.5.2 Product Launches and Product Expansions:
9.2.6 SWOT Analysis
9.3 SAP SE
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Regional Analysis
9.3.4 Research & Development Expense
9.3.5 Recent strategies and developments:
9.3.5.1 Partnerships, Collaborations, and Agreements:
9.3.5.2 Product Launches and Product Expansions:
9.3.5.3 Acquisition and Mergers:
9.3.6 SWOT Analysis
9.4 Oracle Corporation
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Segmental and Regional Analysis
9.4.4 Research & Development Expense
9.4.5 Recent strategies and developments:
9.4.5.1 Partnerships, Collaborations, and Agreements:
9.4.5.2 Product Launches and Product Expansions:
9.4.6 SWOT Analysis
9.5 Zoho Corporation Pvt. Ltd.
9.5.1 Company Overview
9.5.2 Recent strategies and developments:
9.5.2.1 Partnerships, Collaborations, and Agreements:
9.5.2.2 Product Launches and Product Expansions:
9.5.3 SWOT Analysis
9.6 Pegasystems, Inc.
9.6.1 Company Overview
9.6.2 Financial Analysis
9.6.3 Regional Analysis
9.6.4 Research & Development Expenses
9.6.5 Recent strategies and developments:
9.6.5.1 Partnerships, Collaborations, and Agreements:
9.6.5.2 Product Launches and Product Expansions:
9.6.5.3 Acquisition and Mergers:
9.6.6 SWOT Analysis
9.7 Adobe, Inc.
9.7.1 Company Overview
9.7.2 Financial Analysis
9.7.3 Segmental and Regional Analysis
9.7.4 Research & Development Expense
9.7.5 Recent strategies and developments:
9.7.5.1 Partnerships, Collaborations, and Agreements:
9.7.5.2 Product Launches and Product Expansions:
9.7.5.3 Acquisition and Mergers:
9.7.6 SWOT Analysis
9.8 SugarCRM, Inc.
9.8.1 Company Overview
9.8.2 Recent strategies and developments:
9.8.2.1 Product Launches and Product Expansions:
9.8.2.2 Acquisition and Mergers:
9.9 Insightly, Inc.
9.9.1 Company Overview
9.9.2 Recent strategies and developments:
9.9.2.1 Product Launches and Product Expansions:
9.10. Creatio
9.10.1 Company Overview
9.10.2 Recent strategies and developments:
9.10.2.1 Partnerships, Collaborations, and Agreements:
9.10.2.2 Product Launches and Product Expansions:
Chapter 10. Winning Imperatives of CRM Analytics Market
Unique Offerings 