Global Customer Engagement Solutions Market By Component Type (Solution - Omnichannel Solution, Reporting & Analytics, Workforce Optimization, Robotic Process Optimization; Services - Professional, Managed), Organization Size (Small & Medium Enterprises, Large Enterprises), Deployment Mode (Hosted Deployment, On Premise Deployment), Vertical

The Global Customer Engagement Solutions Market size is expected to reach $26.4 billion by 2024, rising at a market growth of 11.5% CAGR during the forecast period. Growing adoption of customer engagement solutions to reduce customer churn rate, rapid adoption of e-commerce and m-commerce platforms, and growing focus on delivering enhanced customer engagement through omnichannel would be the factors that would drive the growth of the market. Data synchronization issues between customer engagement solutions and other technologies would limit the growth of the customer engagement solutions market during the forecast period. Based on the component type, the Customer Engagement Solutions market is segmented into Solution and Services.

Global Customer Engagement Solutions Market Size

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The Solution market is segmented into Omnichannel, Reporting & Analytics, Workforce Optimization and Robotic Process Optimization. The services market is further segmented into Professional and Managed Services. Based on the Organization size, the market is segmented into Large Enterprises and Small & Medium Enterprises. Based on Deployment Type, the market is segmented into Cloud based and On-Premise.

Global Customer Engagement Solutions Market Share

The verticals covered under the report include BFSI, Consumer Goods & Retail, Healthcare, Manufacturing, Travel & Hospitality, Telecom & IT, Media & Entertainment and Others. Based on Regions, the market is segmented into North America, Europe, Asia Pacific, and Latin America, Middle East & Africa. The market research report covers the analysis of key stake holders of the market.

Key companies profiled in the report include IBM Corporation, Oracle Corporation, NICE Ltd., Avaya, SAP SE, Microsoft Corporation, Salesforce.com, Inc., PEGASYSTEMS INC., open text corporation, and Aspect Software Parent, Inc.

Customer Engagement Solutions Market Related Reports:

North America Market

Europe Market

Asia Pacific Market

LAMEA Market

Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Global Customer Engagement Solutions Market, by Component Type
1.4.2 Global Customer Engagement Solutions Market, by Organization Size
1.4.3 Global Customer Engagement Solutions Market, by Deployment Mode
1.4.4 Global Customer Engagement Solutions Market, by Vertical
1.4.5 Global Customer Engagement Solutions Market, by Geography
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.2 Drivers, and Restraints
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Global Customer Engagement Solutions Market
3.1 Global Customer Engagement Solutions Market by Component
3.1.1 Global Customer Engagement Solutions Component Market by Region
3.1.2 Global Customer Engagement Solutions Market by Solution Type
3.1.2.1 Global Omnichannel Solution Market by Region
3.1.2.2 Global Reporting & Analytics Market by Region
3.1.2.3 Global Workforce Optimization Market by Region
3.1.2.4 Global Robotic Process Optimization Market by Region
3.1.3 Global Customer Engagement Solutions Services Market by Region
3.1.4 Global Customer Engagement Solutions Market by Service Type
3.1.4.1 Global Customer Engagement Solutions Professional Services Market by Region
3.1.4.2 Global Customer Engagement Solutions Managed Services Market by Region
Chapter 4. Global Customer Engagement Solutions Market by Organization Size
4.1.1 Global Small & Medium Enterprises Customer Engagement Solutions Market by Region
4.1.2 Global Large Enterprises Customer Engagement Solutions Market by Region
Chapter 5. Global Customer Engagement Solutions Market by Deployment Type
5.1.1 Global Hosted Deployment Customer Engagement Solutions Market by Region
5.1.2 Global On Premise Deployment Customer Engagement Solutions Market by Region
Chapter 6. Global Customer Engagement Solutions Market by Vertical
6.1.1 Global Customer Engagement Solutions in BFSI Market by Region
6.1.2 Global Customer Engagement Solutions in Consumer Goods & Retail Market by Region
6.1.3 Global Customer Engagement Solutions in Healthcare Market by Region
6.1.4 Global Customer Engagement Solutions in Manufacturing Market by Region
6.1.5 Global Customer Engagement Solutions in Travel & Hospitality Market by Region
6.1.6 Global Customer Engagement Solutions in Telecom & IT Market by Region
6.1.7 Global Customer Engagement Solutions in Media & Entertainment Market by Region
6.1.8 Global Customer Engagement Solutions in Others Market by Region
Chapter 7. Global Customer Engagement Solutions Market by Region
7.1 North America Customer Engagement Solutions Market
7.1.1 North America Customer Engagement Solutions Market by Component
7.1.1.1 North America Customer Engagement Solutions Component Market by Country
7.1.1.2 North America Customer Engagement Solutions Market by Solution Type
7.1.1.2.1 North America Omnichannel Solution Market by Country
7.1.1.2.2 North America Reporting & Analytics Market by Country
7.1.1.2.3 North America Workforce Optimization Market by Country
7.1.1.2.4 North America Robotic Process Optimization Market by Country
7.1.1.3 North America Customer Engagement Solutions Services Market by Country
7.1.1.4 North America Customer Engagement Solutions Market by Service Type
7.1.1.4.1 North America Customer Engagement Solutions Professional Services Market by Country
7.1.1.4.2 North America Customer Engagement Solutions Managed Services Market by Country
7.1.2 North America Customer Engagement Solutions Market by Organization Size
7.1.2.1 North America Small & Medium Enterprises Customer Engagement Solutions Market by Country
7.1.2.2 North America Large Enterprises Customer Engagement Solutions Market by Country
7.1.3 North America Customer Engagement Solutions Market by Deployment Type
7.1.3.1 North America Hosted Deployment Customer Engagement Solutions Market by Country
7.1.3.2 North America On Premise Deployment Customer Engagement Solutions Market by Country
7.1.4 North America Customer Engagement Solutions Market by Vertical
7.1.4.1 North America Customer Engagement Solutions in BFSI Market by Country
7.1.4.2 North America Customer Engagement Solutions in Consumer Goods & Retail Market by Country
7.1.4.3 North America Customer Engagement Solutions in Healthcare Market by Country
7.1.4.4 North America Customer Engagement Solutions in Manufacturing Market by Country
7.1.4.5 North America Customer Engagement Solutions in Travel & Hospitality Market by Country
7.1.4.6 North America Customer Engagement Solutions in Telecom & IT Market by Country
7.1.4.7 North America Customer Engagement Solutions in Media & Entertainment Market by Country
7.1.4.8 North America Customer Engagement Solutions in Others Market by Country
7.1.5 North America Customer Engagement Solutions Market by Country
7.1.5.1 US Customer Engagement Solutions Market
7.1.5.1.1 US Customer Engagement Solutions Market by Component
7.1.5.1.2 US Customer Engagement Solutions Market by Organization Size
7.1.5.1.3 US Customer Engagement Solutions Market by Deployment Type
7.1.5.1.4 US Customer Engagement Solutions Market by Vertical
7.1.5.2 Canada Customer Engagement Solutions Market
7.1.5.2.1 Canada Customer Engagement Solutions Market by Component
7.1.5.2.2 Canada Customer Engagement Solutions Market by Organization Size
7.1.5.2.3 Canada Customer Engagement Solutions Market by Deployment Type
7.1.5.2.4 Canada Customer Engagement Solutions Market by Vertical
7.1.5.3 Mexico Customer Engagement Solutions Market
7.1.5.3.1 Mexico Customer Engagement Solutions Market by Component
7.1.5.3.2 Mexico Customer Engagement Solutions Market by Organization Size
7.1.5.3.3 Mexico Customer Engagement Solutions Market by Deployment Type
7.1.5.3.4 Mexico Customer Engagement Solutions Market by Vertical
7.1.5.4 Rest of North America Customer Engagement Solutions Market
7.1.5.4.1 Rest of North America Customer Engagement Solutions Market by Component
7.1.5.4.2 Rest of North America Customer Engagement Solutions Market by Organization Size
7.1.5.4.3 Rest of North America Customer Engagement Solutions Market by Deployment Type
7.1.5.4.4 Rest of North America Customer Engagement Solutions Market by Vertical
7.2 Europe Customer Engagement Solutions Market
7.2.1 Europe Customer Engagement Solutions Market by Component
7.2.1.1 Europe Customer Engagement Solutions Component Market by Country
7.2.1.2 Europe Customer Engagement Solutions Market by Solution Type
7.2.1.2.1 Europe Omnichannel Solution Market by Country
7.2.1.2.2 Europe Reporting & Analytics Market by Country
7.2.1.2.3 Europe Workforce Optimization Market by Country
7.2.1.2.4 Europe Robotic Process Optimization Market by Country
7.2.1.3 Europe Customer Engagement Solutions Services Market by Country
7.2.1.4 Europe Customer Engagement Solutions Market by Service Type
7.2.1.4.1 Europe Customer Engagement Solutions Professional Services Market by Country
7.2.1.4.2 Europe Customer Engagement Solutions Managed Services Market by Country
7.2.2 Europe Customer Engagement Solutions Market by Organization Size
7.2.2.1 Europe Small & Medium Enterprises Customer Engagement Solutions Market by Country
7.2.2.2 Europe Large Enterprises Customer Engagement Solutions Market by Country
7.2.3 Europe Customer Engagement Solutions Market by Deployment Type
7.2.3.1 Europe Hosted Deployment Customer Engagement Solutions Market by Country
7.2.3.2 Europe On Premise Deployment Customer Engagement Solutions Market by Country
7.2.4 Europe Customer Engagement Solutions Market by Vertical
7.2.4.1 Europe Customer Engagement Solutions in BFSI Market by Country
7.2.4.2 Europe Customer Engagement Solutions in Consumer Goods & Retail Market by Country
7.2.4.3 Europe Customer Engagement Solutions in Healthcare Market by Country
7.2.4.4 Europe Customer Engagement Solutions in Manufacturing Market by Country
7.2.4.5 Europe Customer Engagement Solutions in Travel & Hospitality Market by Country
7.2.4.6 Europe Customer Engagement Solutions in Telecom & IT Market by Country
7.2.4.7 Europe Customer Engagement Solutions in Media & Entertainment Market by Country
7.2.4.8 Europe Customer Engagement Solutions in Others Market by Country
7.2.5 Europe Customer Engagement Solutions Market by Country
7.2.5.1 Germany Customer Engagement Solutions Market
7.2.5.1.1 Germany Customer Engagement Solutions Market by Component
7.2.5.1.2 Germany Customer Engagement Solutions Market by Organization Size
7.2.5.1.3 Germany Customer Engagement Solutions Market by Deployment Type
7.2.5.1.4 Germany Customer Engagement Solutions Market by Vertical
7.2.5.2 UK Customer Engagement Solutions Market
7.2.5.2.1 UK Customer Engagement Solutions Market by Component
7.2.5.2.2 UK Customer Engagement Solutions Market by Organization Size
7.2.5.2.3 UK Customer Engagement Solutions Market by Deployment Type
7.2.5.2.4 UK Customer Engagement Solutions Market by Vertical
7.2.5.3 France Customer Engagement Solutions Market
7.2.5.3.1 France Customer Engagement Solutions Market by Component
7.2.5.3.2 France Customer Engagement Solutions Market by Organization Size
7.2.5.3.3 France Customer Engagement Solutions Market by Deployment Type
7.2.5.3.4 France Customer Engagement Solutions Market by Vertical
7.2.5.4 Russia Customer Engagement Solutions Market
7.2.5.4.1 Russia Customer Engagement Solutions Market by Component
7.2.5.4.2 Russia Customer Engagement Solutions Market by Organization Size
7.2.5.4.3 Russia Customer Engagement Solutions Market by Deployment Type
7.2.5.4.4 Russia Customer Engagement Solutions Market by Vertical
7.2.5.5 Spain Customer Engagement Solutions Market
7.2.5.5.1 Spain Customer Engagement Solutions Market by Component
7.2.5.5.2 Spain Customer Engagement Solutions Market by Organization Size
7.2.5.5.3 Spain Customer Engagement Solutions Market by Deployment Type
7.2.5.5.4 Spain Customer Engagement Solutions Market by Vertical
7.2.5.6 Italy Customer Engagement Solutions Market
7.2.5.6.1 Italy Customer Engagement Solutions Market by Component
7.2.5.6.2 Italy Customer Engagement Solutions Market by Organization Size
7.2.5.6.3 Italy Customer Engagement Solutions Market by Deployment Type
7.2.5.6.4 Italy Customer Engagement Solutions Market by Vertical
7.2.5.7 Rest of Europe Customer Engagement Solutions Market
7.2.5.7.1 Rest of Europe Customer Engagement Solutions Market by Component
7.2.5.7.2 Rest of Europe Customer Engagement Solutions Market by Organization Size
7.2.5.7.3 Rest of Europe Customer Engagement Solutions Market by Deployment Type
7.2.5.7.4 Rest of Europe Customer Engagement Solutions Market by Vertical
7.3 Asia Pacific Customer Engagement Solutions Market
7.3.1 Asia Pacific Customer Engagement Solutions Market by Component
7.3.1.1 Asia Pacific Customer Engagement Solutions Component Market by Country
7.3.1.2 Asia Pacific Customer Engagement Solutions Market by Solution Type
7.3.1.2.1 Asia Pacific Omnichannel Solution Market by Country
7.3.1.2.2 Asia Pacific Reporting & Analytics Market by Country
7.3.1.2.3 Asia Pacific Workforce Optimization Market by Country
7.3.1.2.4 Asia Pacific Robotic Process Optimization Market by Country
7.3.1.3 Asia Pacific Customer Engagement Solutions Services Market by Country
7.3.1.4 Asia Pacific Customer Engagement Solutions Market by Service Type
7.3.1.4.1 Asia Pacific Customer Engagement Solutions Professional Services Market by Country
7.3.1.4.2 Asia Pacific Customer Engagement Solutions Managed Services Market by Country
7.3.2 Asia Pacific Customer Engagement Solutions Market by Organization Size
7.3.2.1 Asia Pacific Small & Medium Enterprises Customer Engagement Solutions Market by Country
7.3.2.2 Asia Pacific Large Enterprises Customer Engagement Solutions Market by Country
7.3.3 Asia Pacific Customer Engagement Solutions Market by Deployment Type
7.3.3.1 Asia Pacific Hosted Deployment Customer Engagement Solutions Market by Country
7.3.3.2 Asia Pacific On Premise Deployment Customer Engagement Solutions Market by Country
7.3.4 Asia Pacific Customer Engagement Solutions Market by Vertical
7.3.4.1 Asia Pacific Customer Engagement Solutions in BFSI Market by Country
7.3.4.2 Asia Pacific Customer Engagement Solutions in Consumer Goods & Retail Market by Country
7.3.4.3 Asia Pacific Customer Engagement Solutions in Healthcare Market by Country
7.3.4.4 Asia Pacific Customer Engagement Solutions in Manufacturing Market by Country
7.3.4.5 Asia Pacific Customer Engagement Solutions in Travel & Hospitality Market by Country
7.3.4.6 Asia Pacific Customer Engagement Solutions in Telecom & IT Market by Country
7.3.4.7 Asia Pacific Customer Engagement Solutions in Media & Entertainment Market by Country
7.3.4.8 Asia Pacific Customer Engagement Solutions in Others Market by Country
7.3.5 Asia Pacific Customer Engagement Solutions Market by Country
7.3.5.1 China Customer Engagement Solutions Market
7.3.5.1.1 China Customer Engagement Solutions Market by Component
7.3.5.1.2 China Customer Engagement Solutions Market by Organization Size
7.3.5.1.3 China Customer Engagement Solutions Market by Deployment Type
7.3.5.1.4 China Customer Engagement Solutions Market by Vertical
7.3.5.2 Japan Customer Engagement Solutions Market
7.3.5.2.1 Japan Customer Engagement Solutions Market by Component
7.3.5.2.2 Japan Customer Engagement Solutions Market by Organization Size
7.3.5.2.3 Japan Customer Engagement Solutions Market by Deployment Type
7.3.5.2.4 Japan Customer Engagement Solutions Market by Vertical
7.3.5.3 India Customer Engagement Solutions Market
7.3.5.3.1 India Customer Engagement Solutions Market by Component
7.3.5.3.2 India Customer Engagement Solutions Market by Organization Size
7.3.5.3.3 India Customer Engagement Solutions Market by Deployment Type
7.3.5.3.4 India Customer Engagement Solutions Market by Vertical
7.3.5.4 South Korea Customer Engagement Solutions Market
7.3.5.4.1 South Korea Customer Engagement Solutions Market by Component
7.3.5.4.2 South Korea Customer Engagement Solutions Market by Organization Size
7.3.5.4.3 South Korea Customer Engagement Solutions Market by Deployment Type
7.3.5.4.4 South Korea Customer Engagement Solutions Market by Vertical
7.3.5.5 Singapore Customer Engagement Solutions Market
7.3.5.5.1 Singapore Customer Engagement Solutions Market by Component
7.3.5.5.2 Singapore Customer Engagement Solutions Market by Organization Size
7.3.5.5.3 Singapore Customer Engagement Solutions Market by Deployment Type
7.3.5.5.4 Singapore Customer Engagement Solutions Market by Vertical
7.3.5.6 Malaysia Customer Engagement Solutions Market
7.3.5.6.1 Malaysia Customer Engagement Solutions Market by Component
7.3.5.6.2 Malaysia Customer Engagement Solutions Market by Organization Size
7.3.5.6.3 Malaysia Customer Engagement Solutions Market by Deployment Type
7.3.5.6.4 Malaysia Customer Engagement Solutions Market by Vertical
7.3.5.7 Rest of Asia Pacific Customer Engagement Solutions Market
7.3.5.7.1 Rest of Asia Pacific Customer Engagement Solutions Market by Component
7.3.5.7.2 Rest of Asia Pacific Customer Engagement Solutions Market by Organization Size
7.3.5.7.3 Rest of Asia Pacific Customer Engagement Solutions Market by Deployment Type
7.3.5.7.4 Rest of Asia Pacific Customer Engagement Solutions Market by Vertical
7.4 LAMEA Customer Engagement Solutions Market
7.4.1 LAMEA Customer Engagement Solutions Market by Component
7.4.1.1 LAMEA Customer Engagement Solutions Component Market by Country
7.4.1.2 LAMEA Customer Engagement Solutions Market by Solution Type
7.4.1.2.1 LAMEA Omnichannel Solution Market by Country
7.4.1.2.2 LAMEA Reporting & Analytics Market by Country
7.4.1.2.3 LAMEA Workforce Optimization Market by Country
7.4.1.2.4 LAMEA Robotic Process Optimization Market by Country
7.4.1.3 LAMEA Customer Engagement Solutions Services Market by Country
7.4.1.4 LAMEA Customer Engagement Solutions Market by Service Type
7.4.1.4.1 LAMEA Customer Engagement Solutions Professional Services Market by Country
7.4.1.4.2 LAMEA Customer Engagement Solutions Managed Services Market by Country
7.4.2 LAMEA Customer Engagement Solutions Market by Organization Size
7.4.2.1 LAMEA Small & Medium Enterprises Customer Engagement Solutions Market by Country
7.4.2.2 LAMEA Large Enterprises Customer Engagement Solutions Market by Country
7.4.3 LAMEA Customer Engagement Solutions Market by Deployment Type
7.4.3.1 LAMEA Hosted Deployment Customer Engagement Solutions Market by Country
7.4.3.2 LAMEA On Premise Deployment Customer Engagement Solutions Market by Country
7.4.4 LAMEA Customer Engagement Solutions Market by Vertical
7.4.4.1 LAMEA Customer Engagement Solutions in BFSI Market by Country
7.4.4.2 LAMEA Customer Engagement Solutions in Consumer Goods & Retail Market by Country
7.4.4.3 LAMEA Customer Engagement Solutions in Healthcare Market by Country
7.4.4.4 LAMEA Customer Engagement Solutions in Manufacturing Market by Country
7.4.4.5 LAMEA Customer Engagement Solutions in Travel & Hospitality Market by Country
7.4.4.6 LAMEA Customer Engagement Solutions in Telecom & IT Market by Country
7.4.4.7 LAMEA Customer Engagement Solutions in Media & Entertainment Market by Country
7.4.4.8 LAMEA Customer Engagement Solutions in Others Market by Country
7.4.5 LAMEA Customer Engagement Solutions Market by Country
7.4.5.1 Brazil Customer Engagement Solutions Market
7.4.5.1.1 Brazil Customer Engagement Solutions Market by Component
7.4.5.1.2 Brazil Customer Engagement Solutions Market by Organization Size
7.4.5.1.3 Brazil Customer Engagement Solutions Market by Deployment Type
7.4.5.1.4 Brazil Customer Engagement Solutions Market by Vertical
7.4.5.2 Argentina Customer Engagement Solutions Market
7.4.5.2.1 Argentina Customer Engagement Solutions Market by Component
7.4.5.2.2 Argentina Customer Engagement Solutions Market by Organization Size
7.4.5.2.3 Argentina Customer Engagement Solutions Market by Deployment Type
7.4.5.2.4 Argentina Customer Engagement Solutions Market by Vertical
7.4.5.3 UAE Customer Engagement Solutions Market
7.4.5.3.1 UAE Customer Engagement Solutions Market by Component
7.4.5.3.2 UAE Customer Engagement Solutions Market by Organization Size
7.4.5.3.3 UAE Customer Engagement Solutions Market by Deployment Type
7.4.5.3.4 UAE Customer Engagement Solutions Market by Vertical
7.4.5.4 Saudi Arabia Customer Engagement Solutions Market
7.4.5.4.1 Saudi Arabia Customer Engagement Solutions Market by Component
7.4.5.4.2 Saudi Arabia Customer Engagement Solutions Market by Organization Size
7.4.5.4.3 Saudi Arabia Customer Engagement Solutions Market by Deployment Type
7.4.5.4.4 Saudi Arabia Customer Engagement Solutions Market by Vertical
7.4.5.5 South Africa Customer Engagement Solutions Market
7.4.5.5.1 South Africa Customer Engagement Solutions Market by Component
7.4.5.5.2 South Africa Customer Engagement Solutions Market by Organization Size
7.4.5.5.3 South Africa Customer Engagement Solutions Market by Deployment Type
7.4.5.5.4 South Africa Customer Engagement Solutions Market by Vertical
7.4.5.6 Nigeria Customer Engagement Solutions Market
7.4.5.6.1 Nigeria Customer Engagement Solutions Market by Component
7.4.5.6.2 Nigeria Customer Engagement Solutions Market by Organization Size
7.4.5.6.3 Nigeria Customer Engagement Solutions Market by Deployment Type
7.4.5.6.4 Nigeria Customer Engagement Solutions Market by Vertical
7.4.5.7 Rest of LAMEA Customer Engagement Solutions Market
7.4.5.7.1 Rest of LAMEA Customer Engagement Solutions Market by Component
7.4.5.7.2 Rest of LAMEA Customer Engagement Solutions Market by Organization Size
7.4.5.7.3 Rest of LAMEA Customer Engagement Solutions Market by Deployment Type
7.4.5.7.4 Rest of LAMEA Customer Engagement Solutions Market by Vertical Chapter 8. Company Profiles 8.1 IBM Corporation 8.1.1 Company Overview 8.1.2 Financial Analysis 8.1.3 Segmental and Regional Analysis 8.1.4 Research & Development Expense 8.2 Oracle Corporation 8.2.1 Company Overview 8.2.2 Financial Analysis 8.2.3 Segmental and Regional Analysis 8.2.4 Research & Development Expense 8.3 NICE Ltd. 8.3.1 Company Overview 8.3.2 Financial Analysis 8.3.3 Segmental and Regional Analysis 8.3.4 Research & Development Expense 8.4 Avaya 8.4.1 Company Overview 8.4.2 Financial Analysis 8.4.3 Segmental and Regional Analysis 8.4.4 Research & Development Expense 8.5 SAP SE 8.5.1 Company Overview 8.5.2 Financial Analysis 8.5.3 Segmental and Regional Analysis 8.5.4 Research & Development Expense 8.6 Microsoft Corporation 8.6.1 Company Overview 8.6.2 Financial Analysis 8.6.3 Segmental and Regional Analysis 8.6.4 Research & Development Expense 8.7 Salesforce.com, Inc. 8.7.1 Company Overview 8.7.2 Financial Analysis 8.7.3 Segmental and Regional Analysis 8.7.4 Research & Development Expense 8.8 Pegasystems Inc. 8.8.1 Company Overview 8.8.2 Financial Analysis 8.8.3 Segmental Analysis 8.8.4 Research & Development Expense 8.9 Open Text Corporation 8.9.1 Company Overview 8.9.2 Financial Analysis 8.9.3 Regional Analysis 8.9.4 Research & Development Expense 8.1 Aspect Software Parent, Inc. 8.10.1 Company Overview 8.10.1 Strategies at a Glance 8.10.1.1 Partnerships, Collaborations, and Agreements 8.10.1.2 Product Launch

7.4.5.2.3 Argentina Customer Engagement Solutions Market by Deployment Type
7.4.5.2.4 Argentina Customer Engagement Solutions Market by Vertical
7.4.5.3 UAE Customer Engagement Solutions Market
7.4.5.3.1 UAE Customer Engagement Solutions Market by Component
7.4.5.3.2 UAE Customer Engagement Solutions Market by Organization Size
7.4.5.3.3 UAE Customer Engagement Solutions Market by Deployment Type
7.4.5.3.4 UAE Customer Engagement Solutions Market by Vertical
7.4.5.4 Saudi Arabia Customer Engagement Solutions Market
7.4.5.4.1 Saudi Arabia Customer Engagement Solutions Market by Component
7.4.5.4.2 Saudi Arabia Customer Engagement Solutions Market by Organization Size
7.4.5.4.3 Saudi Arabia Customer Engagement Solutions Market by Deployment Type
7.4.5.4.4 Saudi Arabia Customer Engagement Solutions Market by Vertical
7.4.5.5 South Africa Customer Engagement Solutions Market
7.4.5.5.1 South Africa Customer Engagement Solutions Market by Component
7.4.5.5.2 South Africa Customer Engagement Solutions Market by Organization Size
7.4.5.5.3 South Africa Customer Engagement Solutions Market by Deployment Type
7.4.5.5.4 South Africa Customer Engagement Solutions Market by Vertical
7.4.5.6 Nigeria Customer Engagement Solutions Market
7.4.5.6.1 Nigeria Customer Engagement Solutions Market by Component
7.4.5.6.2 Nigeria Customer Engagement Solutions Market by Organization Size
7.4.5.6.3 Nigeria Customer Engagement Solutions Market by Deployment Type
7.4.5.6.4 Nigeria Customer Engagement Solutions Market by Vertical
7.4.5.7 Rest of LAMEA Customer Engagement Solutions Market
7.4.5.7.1 Rest of LAMEA Customer Engagement Solutions Market by Component
7.4.5.7.2 Rest of LAMEA Customer Engagement Solutions Market by Organization Size
7.4.5.7.3 Rest of LAMEA Customer Engagement Solutions Market by Deployment Type
7.4.5.7.4 Rest of LAMEA Customer Engagement Solutions Market by Vertical
Chapter 8. Company Profiles
8.1 IBM Corporation
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Segmental and Regional Analysis
8.1.4 Research & Development Expense
8.2 Oracle Corporation
8.2.1 Company Overview
8.2.2 Financial Analysis
8.2.3 Segmental and Regional Analysis
8.2.4 Research & Development Expense
8.3 NICE Ltd.
8.3.1 Company Overview
8.3.2 Financial Analysis
8.3.3 Segmental and Regional Analysis
8.3.4 Research & Development Expense
8.4 Avaya
8.4.1 Company Overview
8.4.2 Financial Analysis
8.4.3 Segmental and Regional Analysis
8.4.4 Research & Development Expense
8.5 SAP SE
8.5.1 Company Overview
8.5.2 Financial Analysis
8.5.3 Segmental and Regional Analysis
8.5.4 Research & Development Expense
8.6 Microsoft Corporation
8.6.1 Company Overview
8.6.2 Financial Analysis
8.6.3 Segmental and Regional Analysis
8.6.4 Research & Development Expense
8.7 Salesforce.com, Inc.
8.7.1 Company Overview
8.7.2 Financial Analysis
8.7.3 Segmental and Regional Analysis
8.7.4 Research & Development Expense
8.8 Pegasystems Inc.
8.8.1 Company Overview
8.8.2 Financial Analysis
8.8.3 Segmental Analysis
8.8.4 Research & Development Expense
8.9 Open Text Corporation
8.9.1 Company Overview
8.9.2 Financial Analysis
8.9.3 Regional Analysis
8.9.4 Research & Development Expense
8.1 Aspect Software Parent, Inc.
8.10.1 Company Overview
8.10.1 Strategies at a Glance
8.10.1.1 Partnerships, Collaborations, and Agreements
8.10.1.2 Product Launch

TABLE 1 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2014 - 2017, USD MILLION
TABLE 2 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2018 - 2024, USD MILLION
TABLE 3 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2014 - 2017, USD MILLION
TABLE 4 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2018 - 2024, USD MILLION
TABLE 5 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS COMPONENT MARKET BY REGION, 2014 - 2017, USD MILLION
TABLE 6 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS COMPONENT MARKET BY REGION, 2018 - 2024, USD MILLION
TABLE 7 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
TABLE 8 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
TABLE 9 GLOBAL OMNICHANNEL SOLUTION MARKET BY REGION, 2014 - 2017, USD MILLION
TABLE 10 GLOBAL OMNICHANNEL SOLUTION MARKET BY REGION, 2018 - 2024, USD MILLION
TABLE 11 GLOBAL REPORTING & ANALYTICS MARKET BY REGION, 2014 - 2017, USD MILLION
TABLE 12 GLOBAL REPORTING & ANALYTICS MARKET BY REGION, 2018 - 2024, USD MILLION
TABLE 13 GLOBAL WORKFORCE OPTIMIZATION MARKET BY REGION, 2014 - 2017, USD MILLION
TABLE 14 GLOBAL WORKFORCE OPTIMIZATION MARKET BY REGION, 2018 - 2024, USD MILLION
TABLE 15 GLOBAL ROBOTIC PROCESS OPTIMIZATION MARKET BY REGION, 2014 - 2017, USD MILLION
TABLE 16 GLOBAL ROBOTIC PROCESS OPTIMIZATION MARKET BY REGION, 2018 - 2024, USD MILLION
TABLE 17 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS SERVICES MARKET BY REGION, 2014 - 2017, USD MILLION
TABLE 18 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS SERVICES MARKET BY REGION, 2018 - 2024, USD MILLION
TABLE 19 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICE TYPE, 2014 - 2017, USD MILLION
TABLE 20 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICE TYPE, 2018 - 2024, USD MILLION
TABLE 21 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS PROFESSIONAL SERVICES MARKET BY REGION, 2014 - 2017, USD MILLION
TABLE 22 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS PROFESSIONAL SERVICES MARKET BY REGION, 2018 - 2024, USD MILLION
TABLE 23 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS MANAGED SERVICES MARKET BY REGION, 2014 - 2017, USD MILLION
TABLE 24 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS MANAGED SERVICES MARKET BY REGION, 2018 - 2024, USD MILLION
TABLE 25 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
TABLE 26 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
TABLE 27 GLOBAL SMALL & MEDIUM ENTERPRISES CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY REGION, 2014 - 2017, USD MILLION
TABLE 28 GLOBAL SMALL & MEDIUM ENTERPRISES CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY REGION, 2018 - 2024, USD MILLION
TABLE 29 GLOBAL LARGE ENTERPRISES CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY REGION, 2014 - 2017, USD MILLION
TABLE 30 GLOBAL LARGE ENTERPRISES CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY REGION, 2018 - 2024, USD MILLION
TABLE 31 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 32 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 33 GLOBAL HOSTED DEPLOYMENT CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY REGION, 2014 - 2017, USD MILLION
TABLE 34 GLOBAL HOSTED DEPLOYMENT CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY REGION, 2018 - 2024, USD MILLION
TABLE 35 GLOBAL ON PREMISE DEPLOYMENT CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY REGION, 2014 - 2017, USD MILLION
TABLE 36 GLOBAL ON PREMISE DEPLOYMENT CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY REGION, 2018 - 2024, USD MILLION
TABLE 37 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 38 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 39 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS IN BFSI MARKET BY REGION, 2014 - 2017, USD MILLION
TABLE 40 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS IN BFSI MARKET BY REGION, 2018 - 2024, USD MILLION
TABLE 41 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS IN CONSUMER GOODS & RETAIL MARKET BY REGION, 2014 - 2017, USD MILLION
TABLE 42 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS IN CONSUMER GOODS & RETAIL MARKET BY REGION, 2018 - 2024, USD MILLION
TABLE 43 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS IN HEALTHCARE MARKET BY REGION, 2014 - 2017, USD MILLION
TABLE 44 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS IN HEALTHCARE MARKET BY REGION, 2018 - 2024, USD MILLION
TABLE 45 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS IN MANUFACTURING MARKET BY REGION, 2014 - 2017, USD MILLION
TABLE 46 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS IN MANUFACTURING MARKET BY REGION, 2018 - 2024, USD MILLION
TABLE 47 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS IN TRAVEL & HOSPITALITY MARKET BY REGION, 2014 - 2017, USD MILLION
TABLE 48 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS IN TRAVEL & HOSPITALITY MARKET BY REGION, 2018 - 2024, USD MILLION
TABLE 49 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS IN TELECOM & IT MARKET BY REGION, 2014 - 2017, USD MILLION
TABLE 50 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS IN TELECOM & IT MARKET BY REGION, 2018 - 2024, USD MILLION
TABLE 51 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS IN MEDIA & ENTERTAINMENT MARKET BY REGION, 2014 - 2017, USD MILLION
TABLE 52 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS IN MEDIA & ENTERTAINMENT MARKET BY REGION, 2018 - 2024, USD MILLION
TABLE 53 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS IN OTHERS MARKET BY REGION, 2014 - 2017, USD MILLION
TABLE 54 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS IN OTHERS MARKET BY REGION, 2018 - 2024, USD MILLION
TABLE 55 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY REGION, 2014 - 2017, USD MILLION
TABLE 56 GLOBAL CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY REGION, 2018 - 2024, USD MILLION
TABLE 57 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2014 - 2017, USD MILLION
TABLE 58 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2018 - 2024, USD MILLION
TABLE 59 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2014 - 2017, USD MILLION
TABLE 60 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2018 - 2024, USD MILLION
TABLE 61 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS COMPONENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 62 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS COMPONENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 63 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
TABLE 64 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
TABLE 65 NORTH AMERICA OMNICHANNEL SOLUTION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 66 NORTH AMERICA OMNICHANNEL SOLUTION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 67 NORTH AMERICA REPORTING & ANALYTICS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 68 NORTH AMERICA REPORTING & ANALYTICS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 69 NORTH AMERICA WORKFORCE OPTIMIZATION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 70 NORTH AMERICA WORKFORCE OPTIMIZATION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 71 NORTH AMERICA ROBOTIC PROCESS OPTIMIZATION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 72 NORTH AMERICA ROBOTIC PROCESS OPTIMIZATION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 73 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 74 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 75 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICE TYPE, 2014 - 2017, USD MILLION
TABLE 76 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICE TYPE, 2018 - 2024, USD MILLION
TABLE 77 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS PROFESSIONAL SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 78 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS PROFESSIONAL SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 79 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MANAGED SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 80 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MANAGED SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 81 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
TABLE 82 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
TABLE 83 NORTH AMERICA SMALL & MEDIUM ENTERPRISES CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 84 NORTH AMERICA SMALL & MEDIUM ENTERPRISES CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 85 NORTH AMERICA LARGE ENTERPRISES CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 86 NORTH AMERICA LARGE ENTERPRISES CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 87 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 88 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 89 NORTH AMERICA HOSTED DEPLOYMENT CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 90 NORTH AMERICA HOSTED DEPLOYMENT CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 91 NORTH AMERICA ON PREMISE DEPLOYMENT CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 92 NORTH AMERICA ON PREMISE DEPLOYMENT CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 93 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 94 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 95 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS IN BFSI MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 96 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS IN BFSI MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 97 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS IN CONSUMER GOODS & RETAIL MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 98 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS IN CONSUMER GOODS & RETAIL MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 99 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS IN HEALTHCARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 100 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS IN HEALTHCARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 101 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS IN MANUFACTURING MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 102 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS IN MANUFACTURING MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 103 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS IN TRAVEL & HOSPITALITY MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 104 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS IN TRAVEL & HOSPITALITY MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 105 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS IN TELECOM & IT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 106 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS IN TELECOM & IT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 107 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 108 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 109 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS IN OTHERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 110 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS IN OTHERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 111 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 112 NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 113 US CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2014 - 2017, USD MILLION
TABLE 114 US CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2018 - 2024, USD MILLION
TABLE 115 US CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2014 - 2017, USD MILLION
TABLE 116 US CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2018 - 2024, USD MILLION
TABLE 117 US CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
TABLE 118 US CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
TABLE 119 US CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
TABLE 120 US CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
TABLE 121 US CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
TABLE 122 US CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
TABLE 123 US CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 124 US CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 125 US CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 126 US CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 127 CANADA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2014 - 2017, USD MILLION
TABLE 128 CANADA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2018 - 2024, USD MILLION
TABLE 129 CANADA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2014 - 2017, USD MILLION
TABLE 130 CANADA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2018 - 2024, USD MILLION
TABLE 131 CANADA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
TABLE 132 CANADA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
TABLE 133 CANADA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
TABLE 134 CANADA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
TABLE 135 CANADA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
TABLE 136 CANADA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
TABLE 137 CANADA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 138 CANADA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 139 CANADA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 140 CANADA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 141 MEXICO CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2014 - 2017, USD MILLION
TABLE 142 MEXICO CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2018 - 2024, USD MILLION
TABLE 143 MEXICO CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2014 - 2017, USD MILLION
TABLE 144 MEXICO CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2018 - 2024, USD MILLION
TABLE 145 MEXICO CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
TABLE 146 MEXICO CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
TABLE 147 MEXICO CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
TABLE 148 MEXICO CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
TABLE 149 MEXICO CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
TABLE 150 MEXICO CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
TABLE 151 MEXICO CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 152 MEXICO CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 153 MEXICO CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 154 MEXICO CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 155 REST OF NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2014 - 2017, USD MILLION
TABLE 156 REST OF NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2018 - 2024, USD MILLION
TABLE 157 REST OF NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2014 - 2017, USD MILLION
TABLE 158 REST OF NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2018 - 2024, USD MILLION
TABLE 159 REST OF NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
TABLE 160 REST OF NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
TABLE 161 REST OF NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
TABLE 162 REST OF NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
TABLE 163 REST OF NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
TABLE 164 REST OF NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
TABLE 165 REST OF NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 166 REST OF NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 167 REST OF NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 168 REST OF NORTH AMERICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 169 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2014 - 2017, USD MILLION
TABLE 170 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2018 - 2024, USD MILLION
TABLE 171 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2014 - 2017, USD MILLION
TABLE 172 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2018 - 2024, USD MILLION
TABLE 173 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS COMPONENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 174 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS COMPONENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 175 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
TABLE 176 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
TABLE 177 EUROPE OMNICHANNEL SOLUTION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 178 EUROPE OMNICHANNEL SOLUTION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 179 EUROPE REPORTING & ANALYTICS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 180 EUROPE REPORTING & ANALYTICS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 181 EUROPE WORKFORCE OPTIMIZATION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 182 EUROPE WORKFORCE OPTIMIZATION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 183 EUROPE ROBOTIC PROCESS OPTIMIZATION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 184 EUROPE ROBOTIC PROCESS OPTIMIZATION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 185 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 186 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 187 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICE TYPE, 2014 - 2017, USD MILLION
TABLE 188 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICE TYPE, 2018 - 2024, USD MILLION
TABLE 189 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS PROFESSIONAL SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 190 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS PROFESSIONAL SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 191 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MANAGED SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 192 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MANAGED SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 193 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
TABLE 194 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
TABLE 195 EUROPE SMALL & MEDIUM ENTERPRISES CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 196 EUROPE SMALL & MEDIUM ENTERPRISES CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 197 EUROPE LARGE ENTERPRISES CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 198 EUROPE LARGE ENTERPRISES CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 199 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 200 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 201 EUROPE HOSTED DEPLOYMENT CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 202 EUROPE HOSTED DEPLOYMENT CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 203 EUROPE ON PREMISE DEPLOYMENT CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 204 EUROPE ON PREMISE DEPLOYMENT CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 205 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 206 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 207 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS IN BFSI MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 208 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS IN BFSI MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 209 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS IN CONSUMER GOODS & RETAIL MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 210 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS IN CONSUMER GOODS & RETAIL MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 211 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS IN HEALTHCARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 212 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS IN HEALTHCARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 213 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS IN MANUFACTURING MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 214 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS IN MANUFACTURING MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 215 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS IN TRAVEL & HOSPITALITY MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 216 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS IN TRAVEL & HOSPITALITY MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 217 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS IN TELECOM & IT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 218 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS IN TELECOM & IT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 219 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 220 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 221 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS IN OTHERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 222 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS IN OTHERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 223 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 224 EUROPE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 225 GERMANY CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2014 - 2017, USD MILLION
TABLE 226 GERMANY CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2018 - 2024, USD MILLION
TABLE 227 GERMANY CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2014 - 2017, USD MILLION
TABLE 228 GERMANY CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2018 - 2024, USD MILLION
TABLE 229 GERMANY CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
TABLE 230 GERMANY CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
TABLE 231 GERMANY CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
TABLE 232 GERMANY CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
TABLE 233 GERMANY CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
TABLE 234 GERMANY CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
TABLE 235 GERMANY CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 236 GERMANY CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 237 GERMANY CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 238 GERMANY CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 239 UK CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2014 - 2017, USD MILLION
TABLE 240 UK CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2018 - 2024, USD MILLION
TABLE 241 UK CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2014 - 2017, USD MILLION
TABLE 242 UK CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2018 - 2024, USD MILLION
TABLE 243 UK CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
TABLE 244 UK CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
TABLE 245 UK CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
TABLE 246 UK CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
TABLE 247 UK CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
TABLE 248 UK CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
TABLE 249 UK CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 250 UK CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 251 UK CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 252 UK CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 253 FRANCE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2014 - 2017, USD MILLION
TABLE 254 FRANCE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2018 - 2024, USD MILLION

TABLE 509 LAMEA HOSTED DEPLOYMENT CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2014 - 2017, USD MILLION TABLE 510 LAMEA HOSTED DEPLOYMENT CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2018 - 2024, USD MILLION TABLE 511 LAMEA ON PREMISE DEPLOYMENT CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2014 - 2017, USD MILLION TABLE 512 LAMEA ON PREMISE DEPLOYMENT CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2018 - 2024, USD MILLION TABLE 513 LAMEA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2014 - 2017, USD MILLION TABLE 514 LAMEA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2018 - 2024, USD MILLION TABLE 515 LAMEA CUSTOMER ENGAGEMENT SOLUTIONS IN BFSI MARKET BY COUNTRY, 2014 - 2017, USD MILLION TABLE 516 LAMEA CUSTOMER ENGAGEMENT SOLUTIONS IN BFSI MARKET BY COUNTRY, 2018 - 2024, USD MILLION TABLE 517 LAMEA CUSTOMER ENGAGEMENT SOLUTIONS IN CONSUMER GOODS & RETAIL MARKET BY COUNTRY, 2014 - 2017, USD MILLION TABLE 518 LAMEA CUSTOMER ENGAGEMENT SOLUTIONS IN CONSUMER GOODS & RETAIL MARKET BY COUNTRY, 2018 - 2024, USD MILLION TABLE 519 LAMEA CUSTOMER ENGAGEMENT SOLUTIONS IN HEALTHCARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION TABLE 520 LAMEA CUSTOMER ENGAGEMENT SOLUTIONS IN HEALTHCARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION TABLE 521 LAMEA CUSTOMER ENGAGEMENT SOLUTIONS IN MANUFACTURING MARKET BY COUNTRY, 2014 - 2017, USD MILLION TABLE 522 LAMEA CUSTOMER ENGAGEMENT SOLUTIONS IN MANUFACTURING MARKET BY COUNTRY, 2018 - 2024, USD MILLION TABLE 523 LAMEA CUSTOMER ENGAGEMENT SOLUTIONS IN TRAVEL & HOSPITALITY MARKET BY COUNTRY, 2014 - 2017, USD MILLION TABLE 524 LAMEA CUSTOMER ENGAGEMENT SOLUTIONS IN TRAVEL & HOSPITALITY MARKET BY COUNTRY, 2018 - 2024, USD MILLION TABLE 525 LAMEA CUSTOMER ENGAGEMENT SOLUTIONS IN TELECOM & IT MARKET BY COUNTRY, 2014 - 2017, USD MILLION TABLE 526 LAMEA CUSTOMER ENGAGEMENT SOLUTIONS IN TELECOM & IT MARKET BY COUNTRY, 2018 - 2024, USD MILLION TABLE 527 LAMEA CUSTOMER ENGAGEMENT SOLUTIONS IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION TABLE 528 LAMEA CUSTOMER ENGAGEMENT SOLUTIONS IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION TABLE 529 LAMEA CUSTOMER ENGAGEMENT SOLUTIONS IN OTHERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION TABLE 530 LAMEA CUSTOMER ENGAGEMENT SOLUTIONS IN OTHERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION TABLE 531 LAMEA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2014 - 2017, USD MILLION TABLE 532 LAMEA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2018 - 2024, USD MILLION TABLE 533 BRAZIL CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2014 - 2017, USD MILLION TABLE 534 BRAZIL CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2018 - 2024, USD MILLION TABLE 535 BRAZIL CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2014 - 2017, USD MILLION TABLE 536 BRAZIL CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2018 - 2024, USD MILLION TABLE 537 BRAZIL CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION TABLE 538 BRAZIL CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION TABLE 539 BRAZIL CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION TABLE 540 BRAZIL CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION TABLE 541 BRAZIL CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION TABLE 542 BRAZIL CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION TABLE 543 BRAZIL CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION TABLE 544 BRAZIL CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION TABLE 545 BRAZIL CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2014 - 2017, USD MILLION TABLE 546 BRAZIL CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2018 - 2024, USD MILLION TABLE 547 ARGENTINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2014 - 2017, USD MILLION TABLE 548 ARGENTINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2018 - 2024, USD MILLION TABLE 549 ARGENTINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2014 - 2017, USD MILLION TABLE 550 ARGENTINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2018 - 2024, USD MILLION TABLE 551 ARGENTINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION TABLE 552 ARGENTINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION TABLE 553 ARGENTINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION TABLE 554 ARGENTINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION TABLE 555 ARGENTINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION TABLE 556 ARGENTINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION TABLE 557 ARGENTINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION TABLE 558 ARGENTINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION TABLE 559 ARGENTINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2014 - 2017, USD MILLION TABLE 560 ARGENTINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2018 - 2024, USD MILLION TABLE 561 UAE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2014 - 2017, USD MILLION TABLE 562 UAE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2018 - 2024, USD MILLION TABLE 563 UAE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2014 - 2017, USD MILLION TABLE 564 UAE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2018 - 2024, USD MILLION TABLE 565 UAE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION TABLE 566 UAE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION TABLE 567 UAE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION TABLE 568 UAE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION TABLE 569 UAE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION TABLE 570 UAE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION TABLE 571 UAE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION TABLE 572 UAE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION TABLE 573 UAE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2014 - 2017, USD MILLION TABLE 574 UAE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2018 - 2024, USD MILLION TABLE 575 SAUDI ARABIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2014 - 2017, USD MILLION TABLE 576 SAUDI ARABIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2018 - 2024, USD MILLION TABLE 577 SAUDI ARABIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2014 - 2017, USD MILLION TABLE 578 SAUDI ARABIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2018 - 2024, USD MILLION TABLE 579 SAUDI ARABIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION TABLE 580 SAUDI ARABIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION TABLE 581 SAUDI ARABIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION TABLE 582 SAUDI ARABIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION TABLE 583 SAUDI ARABIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION TABLE 584 SAUDI ARABIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION TABLE 585 SAUDI ARABIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION TABLE 586 SAUDI ARABIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION TABLE 587 SAUDI ARABIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2014 - 2017, USD MILLION TABLE 588 SAUDI ARABIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2018 - 2024, USD MILLION TABLE 589 SOUTH AFRICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2014 - 2017, USD MILLION TABLE 590 SOUTH AFRICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2018 - 2024, USD MILLION TABLE 591 SOUTH AFRICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2014 - 2017, USD MILLION TABLE 592 SOUTH AFRICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2018 - 2024, USD MILLION TABLE 593 SOUTH AFRICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION TABLE 594 SOUTH AFRICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION TABLE 595 SOUTH AFRICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION TABLE 596 SOUTH AFRICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION TABLE 597 SOUTH AFRICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION TABLE 598 SOUTH AFRICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION TABLE 599 SOUTH AFRICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION TABLE 600 SOUTH AFRICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION TABLE 601 SOUTH AFRICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2014 - 2017, USD MILLION TABLE 602 SOUTH AFRICA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2018 - 2024, USD MILLION TABLE 603 NIGERIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2014 - 2017, USD MILLION TABLE 604 NIGERIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2018 - 2024, USD MILLION TABLE 605 NIGERIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2014 - 2017, USD MILLION TABLE 606 NIGERIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2018 - 2024, USD MILLION TABLE 607 NIGERIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION TABLE 608 NIGERIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION TABLE 609 NIGERIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION TABLE 610 NIGERIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION TABLE 611 NIGERIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION TABLE 612 NIGERIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION TABLE 613 NIGERIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION TABLE 614 NIGERIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION TABLE 615 NIGERIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2014 - 2017, USD MILLION TABLE 616 NIGERIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2018 - 2024, USD MILLION TABLE 617 REST OF LAMEA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2014 - 2017, USD MILLION TABLE 618 REST OF LAMEA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2018 - 2024, USD MILLION TABLE 619 REST OF LAMEA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2014 - 2017, USD MILLION TABLE 620 REST OF LAMEA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2018 - 2024, USD MILLION TABLE 621 REST OF LAMEA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION TABLE 622 REST OF LAMEA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION TABLE 623 REST OF LAMEA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION TABLE 624 REST OF LAMEA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION TABLE 625 REST OF LAMEA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION TABLE 626 REST OF LAMEA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION TABLE 627 REST OF LAMEA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION TABLE 628 REST OF LAMEA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION TABLE 629 REST OF LAMEA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2014 - 2017, USD MILLION TABLE 630 REST OF LAMEA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2018 - 2024, USD MILLION TABLE 631 KEY INFORMATION ? IBM CORPORATION TABLE 632 KEY INFORMATION ? ORACLE CORPORATION TABLE 633 KEY INFORMATION ? NICE LTD. TABLE 634 KEY INFORMATION ? AVAYA TABLE 635 KEY INFORMATION ? SAP SE TABLE 636 KEY INFORMATION ? MICROSOFT CORPORATION TABLE 637 KEY INFORMATION ? SALESFORCE.COM, INC. TABLE 638 KEY INFORMATION ? PEGASYSTEMS INC. TABLE 639 KEY INFORMATION ? OPEN TEXT CORPORATION TABLE 640 KEY INFORMATION ? ASPECT SOFTWARE PARENT, INC.