Global Customer Experience Management Market (By Touch Point Type, Geography) Forecast 2018-2024

Global Customer Experience Management Market

Global Customer Experience Management Market size is expected to reach $21.3 billion by 2024, rising at a market growth of 22.0% CAGR during the forecast period.

Published: June 2018 | 328 Pages | Format: PDF  | Download PDF

Global Customer Experience Management Market Overview:

The market size is expected to reach $21.3 billion by 2024, rising at a market growth of 22.0% CAGR during the forecast period.

Growing demand for personalized customer experience is a major factor that is driving the growth of the market. CEM is a process of putting together set of practices and technologies to bring about continuous transformations within an organization to meet and exceed consumer expectations. The importance of customer experience is now a vital part of business strategies, as it helps organizations in enhancing their brands, improve customer loyalty, reduce customer churn, and as a result have a direct impact on the revenues.

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Market Segmentation:

Based on Touch Point Type, the market is segmented into

  • Call Centers
  • Email & Web Services
  • Stores/ Branch : The Stores/ Branch market is expected to witness a CAGR of 23.7% during the forecast period.
  • Social Media
  • Mobile & Others : Mobile & Others market is expected to witness a CAGR of 24.2%.

Based on Analytical Tool Type, the market is segmented into

  • Text Analytics : would be the leading market during the forecast period.
  • Web Analytics
  • Enterprise Feedback Management Software
  • Speech Analytics & Others

Based on Deployment Type,market is segmented into

  • Cloud
  • On-Premise

Based on Vertical, the market is segmented into

  • BFSI
  • Government
  • Energy & Utilities
  • Healthcare
  • Manufacturing
  • Retail
  • Telecom
  • Media & Entertainment
  • Others

Based on Regions market is segmented into

  • North America (U.S, Canada, Mexico, Rest of North America)
  • Europe (Germany, UK, France, Russia, Spain, Italy, Rest of Europe)
  • Asia Pacific (China, Japan, India, South Korea, Singapore, Malaysia, Rest of Asia Pacific)
  • Latin America, Middle East and Africa (Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, Rest of LAMEA).

Global Customer Experience Management Market Competition Analysis:

The market research report covers the analysis of key stake holders of the Key companies profiled in the report include Adobe Systems Inc., Avaya, CA Technologies, Inc., IBM Corporation, Nokia Corporation (Nokia Networks), Open Text Corporation, Oracle Corporation, SAP SE, SAS Institute, Inc., and Zendesk.

Related Reports:

North America Market Report

Asia Pacific Market Report

LAMEA Market Report

Europe Market Report

By Touch Point Type

  • Call Centers
  • Email & Web Services
  • Stores/ Branch
  • Social Media
  • Mobile & Others

By Analytical Tool Type

  • Text Analytics
  • Web Analytics
  • Enterprise Feedback Management Software
  • Speech Analytics & Others

By Organization Size

  • Cloud
  • On-Premise

By Vertical

  • BFSI
  • Government
  • Energy & Utilities
  • Healthcare
  • Manufacturing
  • Retail
  • Telecom, Media & Entertainment
  • Others

By Geography

  • North America
    • US
    • Canada
    • Mexico
    • Rest of North America
  • Europe
    • Germany
    • UK
    • France
    • Russia
    • Spain
    • Italy
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Singapore
    • Malaysia
    • Rest of Asia Pacific
  • LAMEA
    • Brazil
    • Argentina
    • UAE
    • Saudi Arabia
    • South Africa
    • Nigeria
    • Rest of LAMEA

Companies Profiled

  • Adobe Systems Inc.
  • Avaya
  • CA Technologies, Inc.
  • IBM Corporation
  • Nokia Corporation (Nokia Networks)
  • Open Text Corporation
  • Oracle Corporation
  • SAP SE
  • SAS Institute, Inc.
  • Zendesk

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