Global Customer Self-service Software Market By Component (Solution and Services), By Deployment Type (Cloud and On-premise), By End User (BFSI, Retail & Consumer Goods, Government & Defense, Healthcare, Telecom & IT, Manufacturing and Others), By Region, Industry Analysis and Forecast, 2020 - 2026

The Global Customer Self-Service Software Market size is expected to reach $24.9 billion by 2026, rising at a market growth of 24.2% CAGR during the forecast period. Customer self-service software provides electronic support to consumers to access data and gets online solutions without having to interact with a service or customer representative.

Several organizations use the customer self-service software to give 24*7 support to their customers, employees, and visitors to access information. Substantially, customer self-service software let customers manage their own service experience. Customer self-service has innate abilities and assists customers to resolve issues rapidly on their own. It assists customers in achieving a feeling of achievement and pride when they come into contact with a company that utilizes customer self-service software.

The market of customer self-service software is anticipated to rise owing to growing need among the several companies for enhancing their overall customer satisfaction. Most of the companies are choosing the customer self-service software due to its various benefits. The majority of customers require solutions to their problems rapidly and commonly would rather find the solutions on the web instead of waiting on the phone. A company can attracts their customers with the assistance of self-service software and transform them into genuine customers who continue to utilize their software.

Moreover, communities and online product-based forums can be created by consumers. This is done to help one another to realize how to use products. Organizations can utilize the existing forums to the maximum advantage by creating self-service resources around the discussions in this kind of forums. There are ideal practices in deploying customer self-service software that empowers companies to get the highest benefits. The ideal practices include examining several customers to check what they truly want from a self-service initiative from the company. Besides, by consolidating the self-service software solution with the existing CRM, we can get updated & pertinent information.

By Deployment Type

Based on Deployment Type, the market is segmented into Cloud and On-premise. In 2019, the market was dominated by the cloud segment with a major share of the market. Companies are concentrating on updating their customer engagement operations by deploying cloud-based architectures that can ease the data sharing across several functions. The segment of on-premise deployment is expected to observe significant development over the forecast period.

By Component

Based on Component, the market is segmented into Solution and Services. Solution segment is further bifurcated across Web Self-service, Mobile Self-service, Intelligent Virtual Assistants, Social Media & Community Self-service, Email Management, and Others. Services segment is further segmented into Professional Services and Managed Services. The market was dominated by the web self-service segment in 2019 with a significant share of the market. The segment of social media and community self-service is expected to observe major development over the forecast period.

By End User

Based on End User, the market is segmented into BFSI, Retail & Consumer Goods, Government & Defense, Healthcare, Telecom & IT, Manufacturing and Others. In 2019, the market was dominated by the BFSI segment with a significant market share. While there are no signs of a reduction in fintech startups, customers are also slowly developing a digital mindset, which is adding majorly to the modernization of banking systems globally.

Customer Self-service Software Market Report Coverage

Report Attribute	Details
Market size value in 2019	USD 7 Billion
Market size forecast in 2026	USD 24.9 Billion
Base Year	2019
Historical Period	2016 to 2018
Forecast Period	2020 to 2026
Revenue Growth Rate	CAGR of 24.2% from 2020 to 2026
Number of Pages	351
Number of Tables	573
Report coverage	Market Trends, Revenue Estimation and Forecast, Segmentation Analysis, Regional and Country Breakdown, Companies Strategic Developments, Company Profiling, Competitive Landscape
Segments covered	Component, Deployment Type, End User, Region
Country scope	US, Canada, Mexico, Germany, UK, France, Russia, Spain, Italy, China, Japan, India, South Korea, Singapore, Malaysia, Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria
Growth Drivers	Rising accessibility of customer service touchpoints Incorporation of artificial intelligence with CSS technology to appreciate consumer behavior
Restraints	Low awareness and risk of security

By Region

Based on Regions, the market is segmented into North America, Europe, Asia Pacific, and Latin America, Middle East & Africa. The customer self-service software market was dominated by North America in 2019 with a major market share. Big software vendors like Microsoft Corporation, Salesforce.com, Verint Systems, Inc, Avaya Inc, and Nuance Communications, Inc.

The major strategies followed by the market participants are Product Launches and Partnerships. Based on the Analysis presented in the Cardinal matrix; Microsoft Corporation is the major forerunner in the Customer Self-service Software Market. Companies such as Zendesk, Inc., Verint Systems, Inc., Nuance Communications, Inc., Aspect Software, Inc., Avaya Holdings Corporation, BMC Software, Inc., SAP SE, Salesforce.com, Inc., and Oracle Corporation are some of the key innovators in the market.

Free Valuable Insights: Global Customer Self-service Software Market to reach a market size of $24.9 Billion by 2026

KBV Cardinal Matrix - Customer Self-service Software Market Competition Analysis

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Microsoft Corporation, Nuance Communications, Inc., Oracle Corporation, SAP SE, Salesforce.com, Inc., Avaya Holdings Corporation, Verint Systems, Inc., Zendesk, Inc., BMC Software, Inc. (KKR & Co., Inc.) and Aspect Software, Inc. (Vector Capital).

Recent Strategies Deployed in Customer Self-service Software Market

» Partnerships, Collaborations, and Agreements:

• Dec-2020: Microsoft announced its partnership with Bankwest. The partnership aimed to design and build the appointment booking system and provide a complete set of natively integrated components such as portals, scheduling, workflow, calendaring, and reporting.
• Nov-2020: Zendesk came into partnership with WhatsApp. This partnership expanded Zendesk's offerings in service-first CRM solutions, which provides companies with real-time support across messaging channels on the web, social, and mobile.
• Sep-2020: Nuance came into a partnership agreement with Rakuten Mobile. The partnership added Nuance Intelligent Engagement AI Services to the Rakuten Communications Platform (RCP), which deliver Rakuten Group companies the ability to support Conversational AI Services, Engagement AI Services, and Nuance Mix Rapid AppDev Environment.
• Aug-2020: Nuance expanded its partnership with Genesys. The partnership helped to bring an amazing range of innovations Genesys and Nuance to work together to deliver enterprises the infrastructure and solutions that future proof enterprise customer engagement investment.
• Jul-2020: Salesforce partnered with Amazon Web Services (AWS). The partnership aimed to deliver Amazon Connect for pre-integrated, out of the box telephony so companies can digitize their call centers fast and offer flexible phone support from the home or office.
• Jun-2020: Avaya collaborated with Mashreq. Under this collaboration, Mashreq has installed Avaya’s automated customer care service solutions on its platform. It helped the bank’s browser-based chat session took client queries to a virtual agent, validated customers, used native-language processing, and interface with the bank’s backend systems.
• Apr-2020: Zendesk collaborated with Finn AI. The collaboration provided banks to easily access a proven, out-of-the-box banking chatbot to offer digital self-service options.
• Mar-2020: Microsoft collaborated with Enghouse Systems Limited for the Microsoft Teams Connected Contact Center certification program. It offers cloud and on-premise contact center options for Microsoft Teams For customers deploying Teams that provided Contact Center as a Service (CCaaS), and Enghouse Interactive Communications Center (CC) V11.0.
• Feb-2020: Avaya came into collaboration with Afiniti. With this collaboration, Avaya AI Routing with Afiniti AiRo to add a new offering in the Avaya IX Contact Center portfolio that allowed companies of all sizes and industries to improve customer interactions and employee engagement by pairing customers optimally with contact center agents using artificial intelligence.

» Acquisition and Mergers:

• Oct-2020: BMC acquired ComAround. The acquisition focused on transforming the customer experience with self-service, and AI and NLP-based advanced knowledge management technology.
• Oct-2019: Microsoft took over Mover. This acquisition provided customers with fast and reliable migrations to the cloud with best practices and security, more connectors to more source systems that ultimately make the move into Microsoft 365 as seamless and cost-effective as possible.
• Aug-2019: Salesforce acquired Tableau Software. The acquisition aimed to deliver powerful AI-driven insights over all types of data and use cases for people of every skill level.
• May-2019: Zendesk took over Smooch Technologies. This acquisition helped Zendesk to deliver the best omnichannel experiences by connecting conversations between businesses and customers on any messaging channel from websites and mobile apps like WhatsApp and Facebook Messenger.
• Dec-2017: Verint Systems took over the Next IT Corporation. The acquisition expanded Verint's self-service portfolio and accelerated Verint’s cloud and automation capabilities.

» Product Launches and Product Expansions:

• Oct-2020: Oracle introduced its Oracle Banking Virtual Account Management Cloud Service. It helped in quickly deploying a broad range of banking services that assisted their corporate customers to easily access their cash position and manage working capital at any time.
• Oct-2020: SAP introduced the SAP Customer Data Platform. The platform enabled organizations to create individual but anonymized 360-degree customer profiles using data from multiple sources within and outside of a company that includes online sources and social channels.
• Oct-2020: BMC launched BMC Helix Control-M. It is a SaaS application workflow orchestration solution that delivers a highly accessible, end-to-end, single view orchestration platform for application, file transfer, and data pipeline workflows.
• May-2020: Oracle unveiled its Oracle Analytics for Cloud HCM. It offered HR executives, analysts, and business people better insights into workforce management by providing a comprehensive view into data from across the organization.
• Apr-2020: Nuance unveiled Nuance Mix. It is an open enterprise-grade, software-as-a-service (SaaS) tooling suite for making advanced conversational experiences that power Virtual Assistants (VA) and IVR using Nuance’s industry-leading and cloud-agnostic Conversational AI.
• Oct-2019: Aspect Software launched its new version of its Cloud Contact Center, v19. Cloud Contact Center v19 allows agents and supervisors to offer better customer experiences by supporting a broad range of real-time insights into an agent’s skill set, comparing initial agent skills to the actual competencies required for each contact, then offering up the best fit for that customer engagement.
• Oct-2019: Zendesk introduced Gather. This product enabled companies to offer trusted and transparent support to customers through online community forums.
• Jun-2019: Zendesk launched the new capabilities for its Guide Enterprise knowledge management product. The new capabilities helped customer experience teams in providing automation and AI to develop, maintain, and manage more complex knowledge needs across multiple brands, products, and services. Zendesk also expanded Answer Bot across all web and mobile channels.

Scope of the Study

Market Segments Covered in the Report:

By Component

• Solution
  • Web Self-service
  • Mobile Self-service
  • Intelligent Virtual Assistants
  • Social Media & Community Self-service
  • Email Management
  • Others
• Services
  • Professional Services
  • Managed Services

By Deployment Type

• Cloud
• On-premise

By End-User

• BFSI
• Retail and Consumer Goods
• Government & Defense
• Healthcare
• Telecom & IT
• Manufacturing
• Others

By Geography

• North America
  • US
  • Canada
  • Mexico
  • Rest of North America
• Europe
  • Germany
  • UK
  • France
  • Russia
  • Spain
  • Italy
  • Rest of Europe
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Singapore
  • Malaysia
  • Rest of Asia Pacific
• LAMEA
  • Brazil
  • Argentina
  • UAE
  • Saudi Arabia
  • South Africa
  • Nigeria
  • Rest of LAMEA

Companies Profiled

• Microsoft Corporation
• Nuance Communications, Inc.
• Oracle Corporation
• SAP SE
• Salesforce.com
• Avaya Holdings Corporation
• Verint Systems, Inc.
• Zendesk, Inc.
• BMC Software, Inc. (KKR & Co., Inc.)
• Aspect Software, Inc. (Vector Capital)

Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Global Customer Self-service Software Market, by Component
1.4.2 Global Customer Self-service Software Market, by Deployment Type
1.4.3 Global Customer Self-service Software Market, by End User
1.4.4 Global Customer Self-service Software Market, by Geography
1.5 Methodology for the research

Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints

Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2016-2020)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2017, Mar – 2020, Dec) Leading Players
3.3.3 Key Strategic Move: (Product Launches and Product Expansions : 2017, Apr – 2020, Oct) Leading Players

Chapter 4. Global Customer Self-service Software Market by Component
4.1 Global Customer Self-service Software Solution Market by Region
4.2 Global Customer Self-service Software Market by Solution Type
4.2.1 Global Customer Self-service Software Web Self-service Market by Region
4.2.2 Global Customer Self-service Software Mobile Self-service Market by Region
4.2.3 Global Customer Self-service Software Intelligent Virtual Assistants Market by Region
4.2.4 Global Customer Self-service Software Social Media & Community Self-service Market by Region
4.2.5 Global Customer Self-service Software Email Management Market by Region
4.2.6 Global Other Solution Type Customer Self-service Software Market by Region
4.3 Global Customer Self-service Software Services Market by Region
4.4 Global Customer Self-service Software Market by Services Type
4.4.1 Global Professional Services Customer Self-service Software Market by Region
4.5 Global Managed Services Customer Self-service Software Market by Region

Chapter 5. Global Customer Self-service Software Market by Deployment Type
5.1 Global Cloud Customer Self-service Software Market by Region
5.2 Global On-premise Customer Self-service Software Market by Region

Chapter 6. Global Customer Self-service Software Market by End User
6.1 Global BFSI Customer Self-service Software Market by Region
6.2 Global Retail and Consumer Goods Customer Self-service Software Market by Region
6.3 Global Government & Defense Customer Self-service Software Market by Region
6.4 Global Healthcare Customer Self-service Software Market by Region
6.5 Global Telecom & IT Customer Self-service Software Market by Region
6.6 Global Manufacturing Customer Self-service Software Market by Region
6.7 Global Others Customer Self-service Software Market by Region

Chapter 7. Global Customer Self-service Software Market by Region
7.1 North America Customer Self-service Software Market
7.1.1 North America Customer Self-service Software Market by Component
7.1.1.1 North America Customer Self-service Software Solution Market by Country
7.1.1.2 North America Customer Self-service Software Market by Solution Type
7.1.1.2.1 North America Customer Self-service Software Web Self-service Market by Country
7.1.1.2.2 North America Customer Self-service Software Mobile Self-service Market by Country
7.1.1.2.3 North America Customer Self-service Software Intelligent Virtual Assistants Market by Country
7.1.1.2.4 North America Customer Self-service Software Social Media & Community Self-service Market by Country
7.1.1.2.5 North America Customer Self-service Software Email Management Market by Country
7.1.1.2.6 North America Other Solution Type Customer Self-service Software Market by Country
7.1.1.3 North America Customer Self-service Software Services Market by Country
7.1.1.4 North America Customer Self-service Software Market by Services Type
7.1.1.4.1 North America Professional Services Customer Self-service Software Market by Country
7.1.1.4.2 North America Managed Services Customer Self-service Software Market by Country
7.1.2 North America Customer Self-service Software Market by Deployment Type
7.1.2.1 North America Cloud Customer Self-service Software Market by Country
7.1.2.2 North America On-premise Customer Self-service Software Market by Country
7.1.3 North America Customer Self-service Software Market by End User
7.1.3.1 North America BFSI Customer Self-service Software Market by Country
7.1.3.2 North America Retail and Consumer Goods Customer Self-service Software Market by Country
7.1.3.3 North America Government & Defense Customer Self-service Software Market by Country
7.1.3.4 North America Healthcare Customer Self-service Software Market by Country
7.1.3.5 North America Telecom & IT Customer Self-service Software Market by Country
7.1.3.6 North America Manufacturing Customer Self-service Software Market by Country
7.1.3.7 North America Others Customer Self-service Software Market by Country
7.1.4 North America Customer Self-service Software Market by Country
7.1.4.1 US Customer Self-service Software Market
7.1.4.1.1 US Customer Self-service Software Market by Component
7.1.4.1.2 US Customer Self-service Software Market by Deployment Type
7.1.4.1.3 US Customer Self-service Software Market by End User
7.1.4.2 Canada Customer Self-service Software Market
7.1.4.2.1 Canada Customer Self-service Software Market by Component
7.1.4.2.2 Canada Customer Self-service Software Market by Deployment Type
7.1.4.2.3 Canada Customer Self-service Software Market by End User
7.1.4.3 Mexico Customer Self-service Software Market
7.1.4.3.1 Mexico Customer Self-service Software Market by Component
7.1.4.3.2 Mexico Customer Self-service Software Market by Deployment Type
7.1.4.3.3 Mexico Customer Self-service Software Market by End User
7.1.4.4 Rest of North America Customer Self-service Software Market
7.1.4.4.1 Rest of North America Customer Self-service Software Market by Component
7.1.4.4.2 Rest of North America Customer Self-service Software Market by Deployment Type
7.1.4.4.3 Rest of North America Customer Self-service Software Market by End User
7.2 Europe Customer Self-service Software Market
7.2.1 Europe Customer Self-service Software Market by Component
7.2.1.1 Europe Customer Self-service Software Solution Market by Country
7.2.1.2 Europe Customer Self-service Software Market by Solution Type
7.2.1.2.1 Europe Customer Self-service Software Web Self-service Market by Country
7.2.1.2.2 Europe Customer Self-service Software Mobile Self-service Market by Country
7.2.1.2.3 Europe Customer Self-service Software Intelligent Virtual Assistants Market by Country
7.2.1.2.4 Europe Customer Self-service Software Social Media & Community Self-service Market by Country
7.2.1.2.5 Europe Customer Self-service Software Email Management Market by Country
7.2.1.2.6 Europe Other Solution Type Customer Self-service Software Market by Country
7.2.1.3 Europe Customer Self-service Software Services Market by Country
7.2.1.4 Europe Customer Self-service Software Market by Services Type
7.2.1.4.1 Europe Professional Services Customer Self-service Software Market by Country
7.2.1.4.2 Europe Managed Services Customer Self-service Software Market by Country
7.2.2 Europe Customer Self-service Software Market by Deployment Type
7.2.2.1 Europe Cloud Customer Self-service Software Market by Country
7.2.2.2 Europe On-premise Customer Self-service Software Market by Country
7.2.3 Europe Customer Self-service Software Market by End User
7.2.3.1 Europe BFSI Customer Self-service Software Market by Country
7.2.3.2 Europe Retail and Consumer Goods Customer Self-service Software Market by Country
7.2.3.3 Europe Government & Defense Customer Self-service Software Market by Country
7.2.3.4 Europe Healthcare Customer Self-service Software Market by Country
7.2.3.5 Europe Telecom & IT Customer Self-service Software Market by Country
7.2.3.6 Europe Manufacturing Customer Self-service Software Market by Country
7.2.3.7 Europe Others Customer Self-service Software Market by Country
7.2.4 Europe Customer Self-service Software Market by Country
7.2.4.1 Germany Customer Self-service Software Market
7.2.4.1.1 Germany Customer Self-service Software Market by Component
7.2.4.1.2 Germany Customer Self-service Software Market by Deployment Type
7.2.4.1.3 Germany Customer Self-service Software Market by End User
7.2.4.2 UK Customer Self-service Software Market
7.2.4.2.1 UK Customer Self-service Software Market by Component
7.2.4.2.2 UK Customer Self-service Software Market by Deployment Type
7.2.4.2.3 UK Customer Self-service Software Market by End User
7.2.4.3 France Customer Self-service Software Market
7.2.4.3.1 France Customer Self-service Software Market by Component
7.2.4.3.2 France Customer Self-service Software Market by Deployment Type
7.2.4.3.3 France Customer Self-service Software Market by End User
7.2.4.4 Russia Customer Self-service Software Market
7.2.4.4.1 Russia Customer Self-service Software Market by Component
7.2.4.4.2 Russia Customer Self-service Software Market by Deployment Type
7.2.4.4.3 Russia Customer Self-service Software Market by End User
7.2.4.5 Spain Customer Self-service Software Market
7.2.4.5.1 Spain Customer Self-service Software Market by Component
7.2.4.5.2 Spain Customer Self-service Software Market by Deployment Type
7.2.4.5.3 Spain Customer Self-service Software Market by End User
7.2.4.6 Italy Customer Self-service Software Market
7.2.4.6.1 Italy Customer Self-service Software Market by Component
7.2.4.6.2 Italy Customer Self-service Software Market by Deployment Type
7.2.4.6.3 Italy Customer Self-service Software Market by End User
7.2.4.7 Rest of Europe Customer Self-service Software Market
7.2.4.7.1 Rest of Europe Customer Self-service Software Market by Component
7.2.4.7.2 Rest of Europe Customer Self-service Software Market by Deployment Type
7.2.4.7.3 Rest of Europe Customer Self-service Software Market by End User
7.3 Asia Pacific Customer Self-service Software Market
7.3.1 Asia Pacific Customer Self-service Software Market by Component
7.3.1.1 Asia Pacific Customer Self-service Software Solution Market by Country
7.3.1.2 Asia Pacific Customer Self-service Software Market by Solution Type
7.3.1.2.1 Asia Pacific Customer Self-service Software Web Self-service Market by Country
7.3.1.2.2 Asia Pacific Customer Self-service Software Mobile Self-service Market by Country
7.3.1.2.3 Asia Pacific Customer Self-service Software Intelligent Virtual Assistants Market by Country
7.3.1.2.4 Asia Pacific Customer Self-service Software Social Media & Community Self-service Market by Country
7.3.1.2.5 Asia Pacific Customer Self-service Software Email Management Market by Country
7.3.1.2.6 Asia Pacific Other Solution Type Customer Self-service Software Market by Country
7.3.1.3 Asia Pacific Customer Self-service Software Services Market by Country
7.3.1.4 Asia Pacific Customer Self-service Software Market by Services Type
7.3.2 Asia Pacific Customer Self-service Software Market by Deployment Type
7.3.2.1 Asia Pacific Cloud Customer Self-service Software Market by Country
7.3.2.2 Asia Pacific On-premise Customer Self-service Software Market by Country
7.3.3 Asia Pacific Customer Self-service Software Market by End User
7.3.3.1 Asia Pacific BFSI Customer Self-service Software Market by Country
7.3.3.2 Asia Pacific Retail and Consumer Goods Customer Self-service Software Market by Country
7.3.3.3 Asia Pacific Government & Defense Customer Self-service Software Market by Country
7.3.3.4 Asia Pacific Healthcare Customer Self-service Software Market by Country
7.3.3.5 Asia Pacific Telecom & IT Customer Self-service Software Market by Country
7.3.3.6 Asia Pacific Manufacturing Customer Self-service Software Market by Country
7.3.3.7 Asia Pacific Others Customer Self-service Software Market by Country
7.3.4 Asia Pacific Customer Self-service Software Market by Country
7.3.4.1 China Customer Self-service Software Market
7.3.4.1.1 China Customer Self-service Software Market by Component
7.3.4.1.2 China Customer Self-service Software Market by Deployment Type
7.3.4.1.3 China Customer Self-service Software Market by End User
7.3.4.2 Japan Customer Self-service Software Market
7.3.4.2.1 Japan Customer Self-service Software Market by Component
7.3.4.2.2 Japan Customer Self-service Software Market by Deployment Type
7.3.4.2.3 Japan Customer Self-service Software Market by End User
7.3.4.3 India Customer Self-service Software Market
7.3.4.3.1 India Customer Self-service Software Market by Component
7.3.4.3.2 India Customer Self-service Software Market by Deployment Type
7.3.4.3.3 India Customer Self-service Software Market by End User
7.3.4.4 South Korea Customer Self-service Software Market
7.3.4.4.1 South Korea Customer Self-service Software Market by Component
7.3.4.4.2 South Korea Customer Self-service Software Market by Deployment Type
7.3.4.4.3 South Korea Customer Self-service Software Market by End User
7.3.4.5 Singapore Customer Self-service Software Market
7.3.4.5.1 Singapore Customer Self-service Software Market by Component
7.3.4.5.2 Singapore Customer Self-service Software Market by Deployment Type
7.3.4.5.3 Singapore Customer Self-service Software Market by End User
7.3.4.6 Malaysia Customer Self-service Software Market
7.3.4.6.1 Malaysia Customer Self-service Software Market by Component
7.3.4.6.2 Malaysia Customer Self-service Software Market by Deployment Type
7.3.4.6.3 Malaysia Customer Self-service Software Market by End User
7.3.4.7 Rest of Asia Pacific Customer Self-service Software Market
7.3.4.7.1 Rest of Asia Pacific Customer Self-service Software Market by Component
7.3.4.7.2 Rest of Asia Pacific Customer Self-service Software Market by Deployment Type
7.3.4.7.3 Rest of Asia Pacific Customer Self-service Software Market by End User
7.4 LAMEA Customer Self-service Software Market
7.4.1 LAMEA Customer Self-service Software Market by Component
7.4.1.1 LAMEA Customer Self-service Software Solution Market by Country
7.4.1.2 LAMEA Customer Self-service Software Market by Solution Type
7.4.1.2.1 LAMEA Customer Self-service Software Web Self-service Market by Country
7.4.1.2.2 LAMEA Customer Self-service Software Mobile Self-service Market by Country
7.4.1.2.3 LAMEA Customer Self-service Software Intelligent Virtual Assistants Market by Country
7.4.1.2.4 LAMEA Customer Self-service Software Social Media & Community Self-service Market by Country
7.4.1.2.5 LAMEA Customer Self-service Software Email Management Market by Country
7.4.1.2.6 LAMEA Other Solution Type Customer Self-service Software Market by Country
7.4.1.3 LAMEA Customer Self-service Software Services Market by Country
7.4.1.4 LAMEA Customer Self-service Software Market by Services Type
7.4.1.4.1 LAMEA Professional Services Customer Self-service Software Market by Country
7.4.1.4.2 LAMEA Managed Services Customer Self-service Software Market by Country
7.4.2 LAMEA Customer Self-service Software Market by Deployment Type
7.4.2.1 LAMEA Cloud Customer Self-service Software Market by Country
7.4.2.2 LAMEA On-premise Customer Self-service Software Market by Country
7.4.3 LAMEA Customer Self-service Software Market by End User
7.4.3.1 LAMEA BFSI Customer Self-service Software Market by Country
7.4.3.2 LAMEA Retail and Consumer Goods Customer Self-service Software Market by Country
7.4.3.3 LAMEA Government & Defense Customer Self-service Software Market by Country
7.4.3.4 LAMEA Healthcare Customer Self-service Software Market by Country
7.4.3.5 LAMEA Telecom & IT Customer Self-service Software Market by Country
7.4.3.6 LAMEA Manufacturing Customer Self-service Software Market by Country
7.4.3.7 LAMEA Others Customer Self-service Software Market by Country
7.4.4 LAMEA Customer Self-service Software Market by Country
7.4.4.1 Brazil Customer Self-service Software Market
7.4.4.1.1 Brazil Customer Self-service Software Market by Component
7.4.4.1.2 Brazil Customer Self-service Software Market by Deployment Type
7.4.4.1.3 Brazil Customer Self-service Software Market by End User
7.4.4.2 Argentina Customer Self-service Software Market
7.4.4.2.1 Argentina Customer Self-service Software Market by Component
7.4.4.2.2 Argentina Customer Self-service Software Market by Deployment Type
7.4.4.2.3 Argentina Customer Self-service Software Market by End User
7.4.4.3 UAE Customer Self-service Software Market
7.4.4.3.1 UAE Customer Self-service Software Market by Component
7.4.4.3.2 UAE Customer Self-service Software Market by Deployment Type
7.4.4.3.3 UAE Customer Self-service Software Market by End User
7.4.4.4 Saudi Arabia Customer Self-service Software Market
7.4.4.4.1 Saudi Arabia Customer Self-service Software Market by Component
7.4.4.4.2 Saudi Arabia Customer Self-service Software Market by Deployment Type
7.4.4.4.3 Saudi Arabia Customer Self-service Software Market by End User
7.4.4.5 South Africa Customer Self-service Software Market
7.4.4.5.1 South Africa Customer Self-service Software Market by Component
7.4.4.5.2 South Africa Customer Self-service Software Market by Deployment Type
7.4.4.5.3 South Africa Customer Self-service Software Market by End User
7.4.4.6 Nigeria Customer Self-service Software Market
7.4.4.6.1 Nigeria Customer Self-service Software Market by Component
7.4.4.6.2 Nigeria Customer Self-service Software Market by Deployment Type
7.4.4.6.3 Nigeria Customer Self-service Software Market by End User
7.4.4.7 Rest of LAMEA Customer Self-service Software Market
7.4.4.7.1 Rest of LAMEA Customer Self-service Software Market by Component
7.4.4.7.2 Rest of LAMEA Customer Self-service Software Market by Deployment Type
7.4.4.7.3 Rest of LAMEA Customer Self-service Software Market by End User

Chapter 8. Company Profiles
8.1 Microsoft Corporation
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Segmental and Regional Analysis
8.1.4 Research & Development Expenses
8.1.5 Recent strategies and developments:
8.1.5.1 Partnerships, Collaborations, and Agreements:
8.1.5.2 Acquisition and Mergers:
8.1.6 SWOT Analysis
8.2 Nuance Communications, Inc.
8.2.1 Company Overview
8.2.2 Financial Analysis
8.2.3 Segmental and Regional Analysis
8.2.4 Research & Development Expense
8.2.1 Recent strategies and developments:
8.2.1.1 Partnerships, Collaborations, and Agreements:
8.2.1.2 Acquisition and Mergers:
8.2.1.3 Product Launches and Product Expansions:
8.2.2 SWOT Analysis
8.3 Oracle Corporation
8.3.1 Company Overview
8.3.2 Financial Analysis
8.3.3 Segmental and Regional Analysis
8.3.4 Research & Development Expense
8.3.5 Recent strategies and developments:
8.3.5.1 Product Launches and Product Expansions:
8.3.6 SWOT Analysis
8.4 SAP SE
8.4.1 Company Overview
8.4.2 Financial Analysis
8.4.3 Segmental and Regional Analysis
8.4.4 Research & Development Expense
8.4.5 Recent strategies and developments:
8.4.5.1 Partnerships, Collaborations, and Agreements:
8.4.5.2 Product Launches and Product Expansions:
8.4.6 SWOT Analysis
8.5 Salesforce.com, Inc.
8.5.1 Company Overview
8.5.2 Financial Analysis
8.5.3 Regional Analysis
8.5.4 Research & Development Expense
8.5.5 Recent strategies and developments:
8.5.5.1 Partnerships, Collaborations, and Agreements:
8.5.5.2 Acquisition and Mergers:
8.5.6 SWOT Analysis
8.6 Avaya Holdings Corporation
8.6.1 Company Overview
8.6.2 Financial Analysis
8.6.3 Segmental and Regional Analysis
8.6.4 Research & Development Expense
8.6.5 Recent strategies and developments:
8.6.5.1 Partnerships, Collaborations, and Agreements:
8.6.5.2 Product Launches and Product Expansions:
8.7 Verint Systems, Inc.
8.7.1 Company Overview
8.7.2 Financial Analysis
8.7.3 Segmental and Regional Analysis
8.7.4 Research and Development Expense
8.7.5 Recent strategies and developments:
8.7.5.1 Acquisition and Mergers:
8.7.5.2 Product Launches and Product Expansions:
8.8 Zendesk, Inc.
8.8.1 Company Overview
8.8.2 Financial Analysis
8.8.3 Regional Analysis
8.8.4 Research & Development Expense
8.8.5 Recent strategies and developments:
8.8.5.1 Partnerships, Collaborations, and Agreements:
8.8.5.2 Acquisition and Mergers:
8.8.5.3 Product Launches and Product Expansions:
8.9 BMC Software, Inc. (KKR & Co., Inc.)
8.9.1 Company Overview
8.9.2 Financial Analysis
8.9.3 Regional Analysis
8.9.4 Recent strategies and developments:
8.9.4.1 Acquisition and Mergers:
8.9.4.2 Product Launches and Product Expansions:
8.10. Aspect Software, Inc. (Vector Capital)
8.10.1 Company Overview
8.10.2 Recent strategies and developments:
8.10.2.1 Partnerships, Collaborations, and Agreements:
8.10.2.2 Product Launches and Product Expansions:

TABLE 1 Global Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 2 Global Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Customer Self-service Software Market
TABLE 4 Product Launches And Product Expansions– Customer Self-service Software Market
TABLE 5 Acquisition and Mergers– Customer Self-service Software Market
TABLE 6 Global Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 7 Global Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 8 Global Customer Self-service Software Solution Market by Region, 2016 - 2019, USD Million
TABLE 9 Global Customer Self-service Software Solution Market by Region, 2020 - 2026, USD Million
TABLE 10 Global Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 11 Global Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 12 Global Customer Self-service Software Web Self-service Market by Region, 2016 - 2019, USD Million
TABLE 13 Global Customer Self-service Software Web Self-service Market by Region, 2020 - 2026, USD Million
TABLE 14 Global Customer Self-service Software Mobile Self-service Market by Region, 2016 - 2019, USD Million
TABLE 15 Global Customer Self-service Software Mobile Self-service Market by Region, 2020 - 2026, USD Million
TABLE 16 Global Customer Self-service Software Intelligent Virtual Assistants Market by Region, 2016 - 2019, USD Million
TABLE 17 Global Customer Self-service Software Intelligent Virtual Assistants Market by Region, 2020 - 2026, USD Million
TABLE 18 Global Customer Self-service Software Social Media & Community Self-service Market by Region, 2016 - 2019, USD Million
TABLE 19 Global Customer Self-service Software Social Media & Community Self-service Market by Region, 2020 - 2026, USD Million
TABLE 20 Global Customer Self-service Software Email Management Market by Region, 2016 - 2019, USD Million
TABLE 21 Global Customer Self-service Software Email Management Market by Region, 2020 - 2026, USD Million
TABLE 22 Global Other Solution Type Customer Self-service Software Market by Region, 2016 - 2019, USD Million
TABLE 23 Global Other Solution Type Customer Self-service Software Market by Region, 2020 - 2026, USD Million
TABLE 24 Global Customer Self-service Software Services Market by Region, 2016 - 2019, USD Million
TABLE 25 Global Customer Self-service Software Services Market by Region, 2020 - 2026, USD Million
TABLE 26 Global Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 27 Global Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 28 Global Professional Services Customer Self-service Software Market by Region, 2016 - 2019, USD Million
TABLE 29 Global Professional Services Customer Self-service Software Market by Region, 2020 - 2026, USD Million
TABLE 30 Global Managed Services Customer Self-service Software Market by Region, 2016 - 2019, USD Million
TABLE 31 Global Managed Services Customer Self-service Software Market by Region, 2020 - 2026, USD Million
TABLE 32 Global Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 33 Global Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 34 Global Cloud Customer Self-service Software Market by Region, 2016 - 2019, USD Million
TABLE 35 Global Cloud Customer Self-service Software Market by Region, 2020 - 2026, USD Million
TABLE 36 Global On-premise Customer Self-service Software Market by Region, 2016 - 2019, USD Million
TABLE 37 Global On-premise Customer Self-service Software Market by Region, 2020 - 2026, USD Million
TABLE 38 Global Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 39 Global Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 40 Global BFSI Customer Self-service Software Market by Region, 2016 - 2019, USD Million
TABLE 41 Global BFSI Customer Self-service Software Market by Region, 2020 - 2026, USD Million
TABLE 42 Global Retail and Consumer Goods Customer Self-service Software Market by Region, 2016 - 2019, USD Million
TABLE 43 Global Retail and Consumer Goods Customer Self-service Software Market by Region, 2020 - 2026, USD Million
TABLE 44 Global Government & Defense Customer Self-service Software Market by Region, 2016 - 2019, USD Million
TABLE 45 Global Government & Defense Customer Self-service Software Market by Region, 2020 - 2026, USD Million
TABLE 46 Global Healthcare Customer Self-service Software Market by Region, 2016 - 2019, USD Million
TABLE 47 Global Healthcare Customer Self-service Software Market by Region, 2020 - 2026, USD Million
TABLE 48 Global Telecom & IT Customer Self-service Software Market by Region, 2016 - 2019, USD Million
TABLE 49 Global Telecom & IT Customer Self-service Software Market by Region, 2020 - 2026, USD Million
TABLE 50 Global Manufacturing Customer Self-service Software Market by Region, 2016 - 2019, USD Million
TABLE 51 Global Manufacturing Customer Self-service Software Market by Region, 2020 - 2026, USD Million
TABLE 52 Global Others Customer Self-service Software Market by Region, 2016 - 2019, USD Million
TABLE 53 Global Others Customer Self-service Software Market by Region, 2020 - 2026, USD Million
TABLE 54 Global Customer Self-service Software Market by Region, 2016 - 2019, USD Million
TABLE 55 Global Customer Self-service Software Market by Region, 2020 - 2026, USD Million
TABLE 56 North America Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 57 North America Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 58 North America Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 59 North America Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 60 North America Customer Self-service Software Solution Market by Country, 2016 - 2019, USD Million
TABLE 61 North America Customer Self-service Software Solution Market by Country, 2020 - 2026, USD Million
TABLE 62 North America Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 63 North America Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 64 North America Customer Self-service Software Web Self-service Market by Country, 2016 - 2019, USD Million
TABLE 65 North America Customer Self-service Software Web Self-service Market by Country, 2020 - 2026, USD Million
TABLE 66 North America Customer Self-service Software Mobile Self-service Market by Country, 2016 - 2019, USD Million
TABLE 67 North America Customer Self-service Software Mobile Self-service Market by Country, 2020 - 2026, USD Million
TABLE 68 North America Customer Self-service Software Intelligent Virtual Assistants Market by Country, 2016 - 2019, USD Million
TABLE 69 North America Customer Self-service Software Intelligent Virtual Assistants Market by Country, 2020 - 2026, USD Million
TABLE 70 North America Customer Self-service Software Social Media & Community Self-service Market by Country, 2016 - 2019, USD Million
TABLE 71 North America Customer Self-service Software Social Media & Community Self-service Market by Country, 2020 - 2026, USD Million
TABLE 72 North America Customer Self-service Software Email Management Market by Country, 2016 - 2019, USD Million
TABLE 73 North America Customer Self-service Software Email Management Market by Country, 2020 - 2026, USD Million
TABLE 74 North America Other Solution Type Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 75 North America Other Solution Type Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 76 North America Customer Self-service Software Services Market by Country, 2016 - 2019, USD Million
TABLE 77 North America Customer Self-service Software Services Market by Country, 2020 - 2026, USD Million
TABLE 78 North America Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 79 North America Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 80 North America Professional Services Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 81 North America Professional Services Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 82 North America Managed Services Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 83 North America Managed Services Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 84 North America Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 85 North America Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 86 North America Cloud Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 87 North America Cloud Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 88 North America On-premise Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 89 North America On-premise Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 90 North America Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 91 North America Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 92 North America BFSI Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 93 North America BFSI Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 94 North America Retail and Consumer Goods Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 95 North America Retail and Consumer Goods Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 96 North America Government & Defense Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 97 North America Government & Defense Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 98 North America Healthcare Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 99 North America Healthcare Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 100 North America Telecom & IT Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 101 North America Telecom & IT Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 102 North America Manufacturing Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 103 North America Manufacturing Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 104 North America Others Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 105 North America Others Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 106 North America Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 107 North America Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 108 US Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 109 US Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 110 US Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 111 US Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 112 US Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 113 US Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 114 US Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 115 US Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 116 US Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 117 US Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 118 US Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 119 US Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 120 Canada Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 121 Canada Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 122 Canada Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 123 Canada Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 124 Canada Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 125 Canada Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 126 Canada Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 127 Canada Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 128 Canada Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 129 Canada Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 130 Canada Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 131 Canada Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 132 Mexico Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 133 Mexico Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 134 Mexico Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 135 Mexico Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 136 Mexico Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 137 Mexico Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 138 Mexico Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 139 Mexico Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 140 Mexico Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 141 Mexico Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 142 Mexico Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 143 Mexico Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 144 Rest of North America Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 145 Rest of North America Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 146 Rest of North America Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 147 Rest of North America Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 148 Rest of North America Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 149 Rest of North America Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 150 Rest of North America Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 151 Rest of North America Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 152 Rest of North America Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 153 Rest of North America Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 154 Rest of North America Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 155 Rest of North America Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 156 Europe Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 157 Europe Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 158 Europe Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 159 Europe Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 160 Europe Customer Self-service Software Solution Market by Country, 2016 - 2019, USD Million
TABLE 161 Europe Customer Self-service Software Solution Market by Country, 2020 - 2026, USD Million
TABLE 162 Europe Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 163 Europe Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 164 Europe Customer Self-service Software Web Self-service Market by Country, 2016 - 2019, USD Million
TABLE 165 Europe Customer Self-service Software Web Self-service Market by Country, 2020 - 2026, USD Million
TABLE 166 Europe Customer Self-service Software Mobile Self-service Market by Country, 2016 - 2019, USD Million
TABLE 167 Europe Customer Self-service Software Mobile Self-service Market by Country, 2020 - 2026, USD Million
TABLE 168 Europe Customer Self-service Software Intelligent Virtual Assistants Market by Country, 2016 - 2019, USD Million
TABLE 169 Europe Customer Self-service Software Intelligent Virtual Assistants Market by Country, 2020 - 2026, USD Million
TABLE 170 Europe Customer Self-service Software Social Media & Community Self-service Market by Country, 2016 - 2019, USD Million
TABLE 171 Europe Customer Self-service Software Social Media & Community Self-service Market by Country, 2020 - 2026, USD Million
TABLE 172 Europe Customer Self-service Software Email Management Market by Country, 2016 - 2019, USD Million
TABLE 173 Europe Customer Self-service Software Email Management Market by Country, 2020 - 2026, USD Million
TABLE 174 Europe Other Solution Type Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 175 Europe Other Solution Type Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 176 Europe Customer Self-service Software Services Market by Country, 2016 - 2019, USD Million
TABLE 177 Europe Customer Self-service Software Services Market by Country, 2020 - 2026, USD Million
TABLE 178 Europe Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 179 Europe Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 180 Europe Professional Services Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 181 Europe Professional Services Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 182 Europe Managed Services Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 183 Europe Managed Services Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 184 Europe Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 185 Europe Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 186 Europe Cloud Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 187 Europe Cloud Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 188 Europe On-premise Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 189 Europe On-premise Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 190 Europe Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 191 Europe Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 192 Europe BFSI Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 193 Europe BFSI Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 194 Europe Retail and Consumer Goods Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 195 Europe Retail and Consumer Goods Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 196 Europe Government & Defense Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 197 Europe Government & Defense Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 198 Europe Healthcare Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 199 Europe Healthcare Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 200 Europe Telecom & IT Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 201 Europe Telecom & IT Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 202 Europe Manufacturing Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 203 Europe Manufacturing Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 204 Europe Others Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 205 Europe Others Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 206 Europe Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 207 Europe Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 208 Germany Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 209 Germany Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 210 Germany Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 211 Germany Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 212 Germany Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 213 Germany Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 214 Germany Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 215 Germany Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 216 Germany Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 217 Germany Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 218 Germany Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 219 Germany Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 220 UK Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 221 UK Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 222 UK Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 223 UK Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 224 UK Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 225 UK Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 226 UK Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 227 UK Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 228 UK Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 229 UK Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 230 UK Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 231 UK Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 232 France Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 233 France Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 234 France Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 235 France Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 236 France Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 237 France Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 238 France Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 239 France Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 240 France Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 241 France Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 242 France Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 243 France Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 244 Russia Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 245 Russia Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 246 Russia Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 247 Russia Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 248 Russia Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 249 Russia Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 250 Russia Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 251 Russia Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 252 Russia Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 253 Russia Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 254 Russia Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 255 Russia Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 256 Spain Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 257 Spain Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 258 Spain Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 259 Spain Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 260 Spain Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 261 Spain Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 262 Spain Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 263 Spain Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 264 Spain Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 265 Spain Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 266 Spain Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 267 Spain Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 268 Italy Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 269 Italy Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 270 Italy Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 271 Italy Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 272 Italy Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 273 Italy Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 274 Italy Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 275 Italy Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 276 Italy Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 277 Italy Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 278 Italy Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 279 Italy Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 280 Rest of Europe Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 281 Rest of Europe Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 282 Rest of Europe Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 283 Rest of Europe Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 284 Rest of Europe Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 285 Rest of Europe Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 286 Rest of Europe Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 287 Rest of Europe Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 288 Rest of Europe Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 289 Rest of Europe Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 290 Rest of Europe Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 291 Rest of Europe Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 292 Asia Pacific Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 293 Asia Pacific Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 294 Asia Pacific Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 295 Asia Pacific Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 296 Asia Pacific Customer Self-service Software Solution Market by Country, 2016 - 2019, USD Million
TABLE 297 Asia Pacific Customer Self-service Software Solution Market by Country, 2020 - 2026, USD Million
TABLE 298 Asia Pacific Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 299 Asia Pacific Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 300 Asia Pacific Customer Self-service Software Web Self-service Market by Country, 2016 - 2019, USD Million
TABLE 301 Asia Pacific Customer Self-service Software Web Self-service Market by Country, 2020 - 2026, USD Million
TABLE 302 Asia Pacific Customer Self-service Software Mobile Self-service Market by Country, 2016 - 2019, USD Million
TABLE 303 Asia Pacific Customer Self-service Software Mobile Self-service Market by Country, 2020 - 2026, USD Million
TABLE 304 Asia Pacific Customer Self-service Software Intelligent Virtual Assistants Market by Country, 2016 - 2019, USD Million
TABLE 305 Asia Pacific Customer Self-service Software Intelligent Virtual Assistants Market by Country, 2020 - 2026, USD Million
TABLE 306 Asia Pacific Customer Self-service Software Social Media & Community Self-service Market by Country, 2016 - 2019, USD Million
TABLE 307 Asia Pacific Customer Self-service Software Social Media & Community Self-service Market by Country, 2020 - 2026, USD Million
TABLE 308 Asia Pacific Customer Self-service Software Email Management Market by Country, 2016 - 2019, USD Million
TABLE 309 Asia Pacific Customer Self-service Software Email Management Market by Country, 2020 - 2026, USD Million
TABLE 310 Asia Pacific Other Solution Type Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 311 Asia Pacific Other Solution Type Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 312 Asia Pacific Customer Self-service Software Services Market by Country, 2016 - 2019, USD Million
TABLE 313 Asia Pacific Customer Self-service Software Services Market by Country, 2020 - 2026, USD Million
TABLE 314 Asia Pacific Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 315 Asia Pacific Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 316 Asia Pacific Professional Services Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 317 Asia Pacific Professional Services Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 318 Asia Pacific Managed Services Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 319 Asia Pacific Managed Services Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 320 Asia Pacific Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 321 Asia Pacific Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 322 Asia Pacific Cloud Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 323 Asia Pacific Cloud Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 324 Asia Pacific On-premise Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 325 Asia Pacific On-premise Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 326 Asia Pacific Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 327 Asia Pacific Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 328 Asia Pacific BFSI Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 329 Asia Pacific BFSI Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 330 Asia Pacific Retail and Consumer Goods Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 331 Asia Pacific Retail and Consumer Goods Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 332 Asia Pacific Government & Defense Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 333 Asia Pacific Government & Defense Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 334 Asia Pacific Healthcare Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 335 Asia Pacific Healthcare Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 336 Asia Pacific Telecom & IT Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 337 Asia Pacific Telecom & IT Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 338 Asia Pacific Manufacturing Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 339 Asia Pacific Manufacturing Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 340 Asia Pacific Others Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 341 Asia Pacific Others Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 342 Asia Pacific Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 343 Asia Pacific Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 344 China Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 345 China Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 346 China Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 347 China Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 348 China Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 349 China Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 350 China Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 351 China Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 352 China Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 353 China Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 354 China Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 355 China Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 356 Japan Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 357 Japan Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 358 Japan Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 359 Japan Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 360 Japan Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 361 Japan Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 362 Japan Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 363 Japan Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 364 Japan Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 365 Japan Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 366 Japan Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 367 Japan Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 368 India Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 369 India Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 370 India Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 371 India Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 372 India Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 373 India Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 374 India Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 375 India Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 376 India Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 377 India Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 378 India Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 379 India Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 380 South Korea Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 381 South Korea Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 382 South Korea Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 383 South Korea Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 384 South Korea Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 385 South Korea Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 386 South Korea Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 387 South Korea Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 388 South Korea Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 389 South Korea Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 390 South Korea Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 391 South Korea Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 392 Singapore Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 393 Singapore Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 394 Singapore Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 395 Singapore Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 396 Singapore Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 397 Singapore Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 398 Singapore Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 399 Singapore Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 400 Singapore Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 401 Singapore Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 402 Singapore Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 403 Singapore Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 404 Malaysia Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 405 Malaysia Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 406 Malaysia Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 407 Malaysia Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 408 Malaysia Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 409 Malaysia Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 410 Malaysia Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 411 Malaysia Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 412 Malaysia Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 413 Malaysia Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 414 Malaysia Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 415 Malaysia Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 416 Rest of Asia Pacific Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 417 Rest of Asia Pacific Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 418 Rest of Asia Pacific Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 419 Rest of Asia Pacific Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 420 Rest of Asia Pacific Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 421 Rest of Asia Pacific Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 422 Rest of Asia Pacific Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 423 Rest of Asia Pacific Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 424 Rest of Asia Pacific Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 425 Rest of Asia Pacific Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 426 Rest of Asia Pacific Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 427 Rest of Asia Pacific Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 428 LAMEA Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 429 LAMEA Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 430 LAMEA Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 431 LAMEA Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 432 LAMEA Customer Self-service Software Solution Market by Country, 2016 - 2019, USD Million
TABLE 433 LAMEA Customer Self-service Software Solution Market by Country, 2020 - 2026, USD Million
TABLE 434 LAMEA Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 435 LAMEA Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 436 LAMEA Customer Self-service Software Web Self-service Market by Country, 2016 - 2019, USD Million
TABLE 437 LAMEA Customer Self-service Software Web Self-service Market by Country, 2020 - 2026, USD Million
TABLE 438 LAMEA Customer Self-service Software Mobile Self-service Market by Country, 2016 - 2019, USD Million
TABLE 439 LAMEA Customer Self-service Software Mobile Self-service Market by Country, 2020 - 2026, USD Million
TABLE 440 LAMEA Customer Self-service Software Intelligent Virtual Assistants Market by Country, 2016 - 2019, USD Million
TABLE 441 LAMEA Customer Self-service Software Intelligent Virtual Assistants Market by Country, 2020 - 2026, USD Million
TABLE 442 LAMEA Customer Self-service Software Social Media & Community Self-service Market by Country, 2016 - 2019, USD Million
TABLE 443 LAMEA Customer Self-service Software Social Media & Community Self-service Market by Country, 2020 - 2026, USD Million
TABLE 444 LAMEA Customer Self-service Software Email Management Market by Country, 2016 - 2019, USD Million
TABLE 445 LAMEA Customer Self-service Software Email Management Market by Country, 2020 - 2026, USD Million
TABLE 446 LAMEA Other Solution Type Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 447 LAMEA Other Solution Type Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 448 LAMEA Customer Self-service Software Services Market by Country, 2016 - 2019, USD Million
TABLE 449 LAMEA Customer Self-service Software Services Market by Country, 2020 - 2026, USD Million
TABLE 450 LAMEA Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 451 LAMEA Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 452 LAMEA Professional Services Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 453 LAMEA Professional Services Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 454 LAMEA Managed Services Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 455 LAMEA Managed Services Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 456 LAMEA Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 457 LAMEA Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 458 LAMEA Cloud Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 459 LAMEA Cloud Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 460 LAMEA On-premise Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 461 LAMEA On-premise Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 462 LAMEA Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 463 LAMEA Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 464 LAMEA BFSI Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 465 LAMEA BFSI Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 466 LAMEA Retail and Consumer Goods Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 467 LAMEA Retail and Consumer Goods Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 468 LAMEA Government & Defense Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 469 LAMEA Government & Defense Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 470 LAMEA Healthcare Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 471 LAMEA Healthcare Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 472 LAMEA Telecom & IT Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 473 LAMEA Telecom & IT Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 474 LAMEA Manufacturing Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 475 LAMEA Manufacturing Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 476 LAMEA Others Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 477 LAMEA Others Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 478 LAMEA Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 479 LAMEA Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 480 Brazil Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 481 Brazil Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 482 Brazil Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 483 Brazil Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 484 Brazil Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 485 Brazil Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 486 Brazil Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 487 Brazil Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 488 Brazil Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 489 Brazil Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 490 Brazil Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 491 Brazil Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 492 Argentina Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 493 Argentina Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 494 Argentina Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 495 Argentina Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 496 Argentina Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 497 Argentina Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 498 Argentina Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 499 Argentina Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 500 Argentina Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 501 Argentina Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 502 Argentina Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 503 Argentina Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 504 UAE Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 505 UAE Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 506 UAE Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 507 UAE Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 508 UAE Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 509 UAE Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 510 UAE Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 511 UAE Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 512 UAE Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 513 UAE Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 514 UAE Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 515 UAE Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 516 Saudi Arabia Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 517 Saudi Arabia Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 518 Saudi Arabia Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 519 Saudi Arabia Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 520 Saudi Arabia Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 521 Saudi Arabia Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 522 Saudi Arabia Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 523 Saudi Arabia Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 524 Saudi Arabia Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 525 Saudi Arabia Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 526 Saudi Arabia Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 527 Saudi Arabia Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 528 South Africa Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 529 South Africa Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 530 South Africa Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 531 South Africa Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 532 South Africa Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 533 South Africa Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 534 South Africa Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 535 South Africa Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 536 South Africa Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 537 South Africa Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 538 South Africa Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 539 South Africa Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 540 Nigeria Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 541 Nigeria Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 542 Nigeria Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 543 Nigeria Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 544 Nigeria Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 545 Nigeria Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 546 Nigeria Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 547 Nigeria Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 548 Nigeria Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 549 Nigeria Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 550 Nigeria Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 551 Nigeria Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 552 Rest of LAMEA Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 553 Rest of LAMEA Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 554 Rest of LAMEA Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 555 Rest of LAMEA Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 556 Rest of LAMEA Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 557 Rest of LAMEA Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 558 Rest of LAMEA Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 559 Rest of LAMEA Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 560 Rest of LAMEA Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 561 Rest of LAMEA Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 562 Rest of LAMEA Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 563 Rest of LAMEA Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 564 key information – Microsoft Corporation
TABLE 565 Key Information – Nuance Communications, Inc.
TABLE 566 Key Information – Oracle Corporation
TABLE 567 Key Information – SAP SE
TABLE 568 Key Information –Salesforce.com, Inc.
TABLE 569 Key Information – Avaya Holdings Corporation
TABLE 570 Key information –Verint Systems, Inc.
TABLE 571 Key Information – Zendesk, Inc.
TABLE 572 Key information – BMC Software, Inc.
TABLE 573 Key Information – Aspect Software, Inc.

List of Figures
FIG 1 Methodology for the research
FIG 2 KBV Cardinal Matrix
FIG 3 Key Leading Strategies: Percentage Distribution (2016-2020)
FIG 4 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2017, Mar – 2020, Dec) Leading Players
FIG 5 Key Strategic Move: (Product Launches and Product Expansions : 2017, Apr – 2020, Oct) Leading Players
FIG 6 Recent strategies and developments: Microsoft Corporation
FIG 7 SWOT Analysis: Microsoft Corporation
FIG 8 Recent strategies and developments: Nuance Communications, Inc.
FIG 9 SWOT Analysis: Nuance Communications, inc.
FIG 10 SWOT analysis: Oracle Corporation
FIG 11 Recent strategies and developments: SAP SE
FIG 12 SWOT Analysis: SAP SE
FIG 13 Recent strategies and developments: Salesforce.com, Inc.
FIG 14 SWOT Analysis: Salesforce.com Inc.
FIG 15 Recent strategies and developments: Avaya Holdings Corporation
FIG 16 Recent strategies and developments: Verint Systems, Inc.
FIG 17 Recent strategies and developments: Zendesk, Inc.
FIG 18 Recent strategies and developments: BMC Software, Inc.
FIG 19 Recent strategies and developments: Aspect Software, Inc.