The Europe Banking CRM Software Market would witness market growth of 14.6% CAGR during the forecast period (2022-2028).
Banking CRM uses features including a 360-degree view of every customer, customer preference analytics, and sales and marketing automation tools to handle interactions with various bank client groups. One industry where CRM systems are avidly employed in banking. For instance, a breakdown of Salesforce's customers reveals that banking is their third-largest industry after professional services and manufacturing. In addition, document management software, core banking systems, and other business systems are all integrated with CRM for banks.
Customers of banks nowadays are focused on their finances, and they have their finances on their mobile devices. Customers have embraced the ease the digital era has given the banking sector, from using a smartphone to prequalify for a loan to using a laptop to research credit card alternatives. Customers often use more than one bank because of the constantly growing range of alternatives offered. For example, a homeowner could get their mortgage from one financial institution, a personal loan from another, and several credit cards from several retail establishments and banks.
Digitally aware banks aiming to move are increasingly thinking about API strategy 2.0. API strategy 2.0 is scalable from 10-100 public APIs to thousands of bundle-ready building components with consistency and uniformity. Large banks are also expanding this portfolio of APIs and services to maximize the use of hard-to-find talent and expand the usage of APIs and services, both inside digital teams and to disclose existing capabilities. Additionally, due to consumer preference for electronic payments, the necessity for simple cross-border transactions, and the impending release of the official European Digital Identity Wallet, demand for digital payments is rapidly rising in Europe. Therefore, the market for banking CRM software is expected to expand in Europe due to the rise of digital banking in the region.
The Germany market dominated the Europe Banking CRM Software Market by Country in 2021, and would continue to be a dominant market till 2028; thereby, achieving a market value of $1,594.8 Million by 2028. The UK market is anticipated to grow at a CAGR of 13.6% during (2022 - 2028). Additionally, The France market would exhibit a CAGR of 15.4% during (2022 - 2028).
Based on Offering, the market is segmented into Solution and Services. Based on Deployment Mode, the market is segmented into On-premise and Cloud. Based on Application, the market is segmented into Customer Service, Customer Experience Management, CRM Analytics, Marketing Automation, Salesforce Automation and Others. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.
Free Valuable Insights: The Global Banking CRM Software Market will Hit $24.1 Billion by 2028, at a CAGR of 15.3%
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Salesforce.com, Inc., Microsoft Corporation, Oracle Corporation, Pegasystems, Inc., HubSpot, Inc., SugarCRM, Inc., LeadSquared (MarketXpander Services Private Limited), KAPTURE, Zoho Corporation Pvt. Ltd., and Claritysoft LLC.
Scope of the Study
Market Segments Covered in the Report:
By Offering
By Deployment Mode
By Application
- Customer Service
- Customer Experience Management
- CRM Analytics
- Marketing Automation
- Salesforce Automation
- Others
By Country
- Germany
- UK
- France
- Russia
- Spain
- Italy
- Rest of Europe
Key Market Players
List of Companies Profiled in the Report:
- Salesforce.com, Inc.
- Microsoft Corporation
- Oracle Corporation
- Pegasystems, Inc.
- HubSpot, Inc.
- SugarCRM, Inc.
- LeadSquared (MarketXpander Services Private Limited)
- KAPTURE
- Zoho Corporation Pvt. Ltd.
- Claritysoft LLC
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Europe Banking CRM Software Market, by Offering
1.4.2 Europe Banking CRM Software Market, by Deployment Mode
1.4.3 Europe Banking CRM Software Market, by Application
1.4.4 Europe Banking CRM Software Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.1.1 Market Composition & Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.2.4 Geographical Expansions
3.3 Market Share Analysis, 2021
3.4 Top Winning Strategies
3.4.1 Key Leading Strategies: Percentage Distribution (2018-2022)
3.4.2 Key Strategic Move: (Partnerships, Collaborations & Agreements : 2020, Aug – 2023, Jan) Leading Players
Chapter 4. Europe Banking CRM Software Market by Offering
4.1 Europe Solution Market by Country
4.2 Europe Services Market by Country
Chapter 5. Europe Banking CRM Software Market by Deployment Mode
5.1 Europe On-premise Market by Country
5.2 Europe Cloud Market by Country
Chapter 6. Europe Banking CRM Software Market by Application
6.1 Europe Customer Service Market by Country
6.2 Europe Customer Experience Management Market by Country
6.3 Europe CRM Analytics Market by Country
6.4 Europe Marketing Automation Market by Country
6.5 Europe Salesforce Automation Market by Country
6.6 Europe Others Market by Country
Chapter 7. Europe Banking CRM Software Market by Country
7.1 Germany Banking CRM Software Market
7.1.1 Germany Banking CRM Software Market by Offering
7.1.2 Germany Banking CRM Software Market by Deployment Mode
7.1.3 Germany Banking CRM Software Market by Application
7.2 UK Banking CRM Software Market
7.2.1 UK Banking CRM Software Market by Offering
7.2.2 UK Banking CRM Software Market by Deployment Mode
7.2.3 UK Banking CRM Software Market by Application
7.3 France Banking CRM Software Market
7.3.1 France Banking CRM Software Market by Offering
7.3.2 France Banking CRM Software Market by Deployment Mode
7.3.3 France Banking CRM Software Market by Application
7.4 Russia Banking CRM Software Market
7.4.1 Russia Banking CRM Software Market by Offering
7.4.2 Russia Banking CRM Software Market by Deployment Mode
7.4.3 Russia Banking CRM Software Market by Application
7.5 Spain Banking CRM Software Market
7.5.1 Spain Banking CRM Software Market by Offering
7.5.2 Spain Banking CRM Software Market by Deployment Mode
7.5.3 Spain Banking CRM Software Market by Application
7.6 Italy Banking CRM Software Market
7.6.1 Italy Banking CRM Software Market by Offering
7.6.2 Italy Banking CRM Software Market by Deployment Mode
7.6.3 Italy Banking CRM Software Market by Application
7.7 Rest of Europe Banking CRM Software Market
7.7.1 Rest of Europe Banking CRM Software Market by Offering
7.7.2 Rest of Europe Banking CRM Software Market by Deployment Mode
7.7.3 Rest of Europe Banking CRM Software Market by Application
Chapter 8. Company Profiles
8.1 Salesforce.com, Inc.
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Regional Analysis
8.1.4 Research & Development Expense
8.1.5 Recent strategies and developments:
8.1.5.1 Partnerships, Collaborations, and Agreements:
8.1.5.2 Product Launches and Product Expansions:
8.1.6 SWOT Analysis
8.2 Microsoft Corporation
8.2.1 Company Overview
8.2.2 Financial Analysis
8.2.3 Segmental and Regional Analysis
8.2.4 Research & Development Expenses
8.2.5 Recent strategies and developments:
8.2.5.1 Partnerships, Collaborations, and Agreements:
8.2.6 SWOT Analysis
8.3 Oracle Corporation
8.3.1 Company Overview
8.3.2 Financial Analysis
8.3.3 Segmental and Regional Analysis
8.3.4 Research & Development Expense
8.3.5 Recent strategies and developments:
8.3.5.1 Partnerships, Collaborations, and Agreements:
8.3.6 SWOT Analysis
8.4 Pegasystems, Inc.
8.4.1 Company Overview
8.4.2 Financial Analysis
8.4.3 Regional Analysis
8.4.4 Research & Development Expense
8.4.5 SWOT Analysis
8.5 HubSpot, Inc.
8.5.1 Company Overview
8.5.2 Financial Analysis
8.5.3 Regional Analysis
8.5.4 Research & Development Expense
8.5.5 Recent strategies and developments:
8.5.5.1 Product Launches and Product Expansions:
8.6 SugarCRM, Inc.
8.6.1 Company Overview
8.6.2 Recent strategies and developments:
8.6.2.1 Acquisition and Mergers:
8.7 LeadSquared (MarketXpander Services Private Limited)
8.7.1 Company Overview
8.7.2 Recent strategies and developments:
8.7.2.1 Partnerships, Collaborations, and Agreements:
8.8 KAPTURE
8.8.1 Company Overview
8.8.2 Recent strategies and developments:
8.8.2.1 Product Launches and Product Expansions:
8.8.2.2 Geographical Expansions:
8.9 Zoho Corporation Pvt. Ltd.
8.9.1 Company Overview
8.10. Claritysoft LLC
8.10.1 Company Overview
TABLE 1 Europe Banking CRM Software Market, 2018 - 2021, USD Million
TABLE 2 Europe Banking CRM Software Market, 2022 - 2028, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Banking CRM Software Market
TABLE 4 Product Launches And Product Expansions– Banking CRM Software Market
TABLE 5 Acquisition and Mergers– Banking CRM Software Market
TABLE 6 Geographical Expansions - Banking CRM Software Market
TABLE 7 Europe Banking CRM Software Market by Offering, 2018 - 2021, USD Million
TABLE 8 Europe Banking CRM Software Market by Offering, 2022 - 2028, USD Million
TABLE 9 Europe Solution Market by Country, 2018 - 2021, USD Million
TABLE 10 Europe Solution Market by Country, 2022 - 2028, USD Million
TABLE 11 Europe Services Market by Country, 2018 - 2021, USD Million
TABLE 12 Europe Services Market by Country, 2022 - 2028, USD Million
TABLE 13 Europe Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 14 Europe Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 15 Europe On-premise Market by Country, 2018 - 2021, USD Million
TABLE 16 Europe On-premise Market by Country, 2022 - 2028, USD Million
TABLE 17 Europe Cloud Market by Country, 2018 - 2021, USD Million
TABLE 18 Europe Cloud Market by Country, 2022 - 2028, USD Million
TABLE 19 Europe Banking CRM Software Market by Application, 2018 - 2021, USD Million
TABLE 20 Europe Banking CRM Software Market by Application, 2022 - 2028, USD Million
TABLE 21 Europe Customer Service Market by Country, 2018 - 2021, USD Million
TABLE 22 Europe Customer Service Market by Country, 2022 - 2028, USD Million
TABLE 23 Europe Customer Experience Management Market by Country, 2018 - 2021, USD Million
TABLE 24 Europe Customer Experience Management Market by Country, 2022 - 2028, USD Million
TABLE 25 Europe CRM Analytics Market by Country, 2018 - 2021, USD Million
TABLE 26 Europe CRM Analytics Market by Country, 2022 - 2028, USD Million
TABLE 27 Europe Marketing Automation Market by Country, 2018 - 2021, USD Million
TABLE 28 Europe Marketing Automation Market by Country, 2022 - 2028, USD Million
TABLE 29 Europe Salesforce Automation Market by Country, 2018 - 2021, USD Million
TABLE 30 Europe Salesforce Automation Market by Country, 2022 - 2028, USD Million
TABLE 31 Europe Others Market by Country, 2018 - 2021, USD Million
TABLE 32 Europe Others Market by Country, 2022 - 2028, USD Million
TABLE 33 Europe Banking CRM Software Market by Country, 2018 - 2021, USD Million
TABLE 34 Europe Banking CRM Software Market by Country, 2022 - 2028, USD Million
TABLE 35 Germany Banking CRM Software Market, 2018 - 2021, USD Million
TABLE 36 Germany Banking CRM Software Market, 2022 - 2028, USD Million
TABLE 37 Germany Banking CRM Software Market by Offering, 2018 - 2021, USD Million
TABLE 38 Germany Banking CRM Software Market by Offering, 2022 - 2028, USD Million
TABLE 39 Germany Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 40 Germany Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 41 Germany Banking CRM Software Market by Application, 2018 - 2021, USD Million
TABLE 42 Germany Banking CRM Software Market by Application, 2022 - 2028, USD Million
TABLE 43 UK Banking CRM Software Market, 2018 - 2021, USD Million
TABLE 44 UK Banking CRM Software Market, 2022 - 2028, USD Million
TABLE 45 UK Banking CRM Software Market by Offering, 2018 - 2021, USD Million
TABLE 46 UK Banking CRM Software Market by Offering, 2022 - 2028, USD Million
TABLE 47 UK Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 48 UK Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 49 UK Banking CRM Software Market by Application, 2018 - 2021, USD Million
TABLE 50 UK Banking CRM Software Market by Application, 2022 - 2028, USD Million
TABLE 51 France Banking CRM Software Market, 2018 - 2021, USD Million
TABLE 52 France Banking CRM Software Market, 2022 - 2028, USD Million
TABLE 53 France Banking CRM Software Market by Offering, 2018 - 2021, USD Million
TABLE 54 France Banking CRM Software Market by Offering, 2022 - 2028, USD Million
TABLE 55 France Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 56 France Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 57 France Banking CRM Software Market by Application, 2018 - 2021, USD Million
TABLE 58 France Banking CRM Software Market by Application, 2022 - 2028, USD Million
TABLE 59 Russia Banking CRM Software Market, 2018 - 2021, USD Million
TABLE 60 Russia Banking CRM Software Market, 2022 - 2028, USD Million
TABLE 61 Russia Banking CRM Software Market by Offering, 2018 - 2021, USD Million
TABLE 62 Russia Banking CRM Software Market by Offering, 2022 - 2028, USD Million
TABLE 63 Russia Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 64 Russia Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 65 Russia Banking CRM Software Market by Application, 2018 - 2021, USD Million
TABLE 66 Russia Banking CRM Software Market by Application, 2022 - 2028, USD Million
TABLE 67 Spain Banking CRM Software Market, 2018 - 2021, USD Million
TABLE 68 Spain Banking CRM Software Market, 2022 - 2028, USD Million
TABLE 69 Spain Banking CRM Software Market by Offering, 2018 - 2021, USD Million
TABLE 70 Spain Banking CRM Software Market by Offering, 2022 - 2028, USD Million
TABLE 71 Spain Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 72 Spain Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 73 Spain Banking CRM Software Market by Application, 2018 - 2021, USD Million
TABLE 74 Spain Banking CRM Software Market by Application, 2022 - 2028, USD Million
TABLE 75 Italy Banking CRM Software Market, 2018 - 2021, USD Million
TABLE 76 Italy Banking CRM Software Market, 2022 - 2028, USD Million
TABLE 77 Italy Banking CRM Software Market by Offering, 2018 - 2021, USD Million
TABLE 78 Italy Banking CRM Software Market by Offering, 2022 - 2028, USD Million
TABLE 79 Italy Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 80 Italy Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 81 Italy Banking CRM Software Market by Application, 2018 - 2021, USD Million
TABLE 82 Italy Banking CRM Software Market by Application, 2022 - 2028, USD Million
TABLE 83 Rest of Europe Banking CRM Software Market, 2018 - 2021, USD Million
TABLE 84 Rest of Europe Banking CRM Software Market, 2022 - 2028, USD Million
TABLE 85 Rest of Europe Banking CRM Software Market by Offering, 2018 - 2021, USD Million
TABLE 86 Rest of Europe Banking CRM Software Market by Offering, 2022 - 2028, USD Million
TABLE 87 Rest of Europe Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 88 Rest of Europe Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 89 Rest of Europe Banking CRM Software Market by Application, 2018 - 2021, USD Million
TABLE 90 Rest of Europe Banking CRM Software Market by Application, 2022 - 2028, USD Million
TABLE 91 Key Information –Salesforce.com, Inc.
TABLE 92 key information – Microsoft Corporation
TABLE 93 Key Information – Oracle Corporation
TABLE 94 Key Information – Pegasystems, Inc.
TABLE 95 Key Information – HubSpot, Inc.
TABLE 96 key information – SugarCRM, Inc.
TABLE 97 Key Information – LeadSquared
TABLE 98 Key Information – KAPTURE
TABLE 99 Key Information – Zoho Corporation Pvt. Ltd.
TABLE 100 Key Information – Claritysoft LLC
List of Figures
FIG 1 Methodology for the research
FIG 2 KBV Cardinal Matrix
FIG 3 Market Share Analysis, 2021
FIG 4 Key Leading Strategies: Percentage Distribution (2018-2022)
FIG 5 Key Strategic Move: (Partnerships, Collaborations & Agreements : 2020, Aug – 2023, Jan) Leading Players
FIG 6 Recent strategies and developments: Salesforce, Inc.
FIG 7 SWOT Analysis: Salesforce.com Inc.
FIG 8 SWOT Analysis: Microsoft Corporation
FIG 9 SWOT analysis: Oracle Corporation
FIG 10 SWOT Analysis: Pegasystems, Inc.