The Europe Call Center AI Market would witness market growth of 23.3% CAGR during the forecast period (2021-2027).
One of the primary factors driving the growth of the call center AI market is the increase in data collection among various organizations. Moreover, there is a growing customer support involvement via social media platforms and the usage of artificial intelligence (AI) by businesses to provide better customer support services. The market is witnessing integration of numerous trending technologies like IoT devices, 5G, and the cost-efficiency and adaptability provided by cloud-based arrangements.
In addition, urbanization and digitalization, as well as acceptance of modern technologies, are having a beneficial impact on the call center AI industry. Moreover, improvements in AI and ML, as well as the integration of gesture recognition features into AI-based Chatbots or IVAS, provide profitable prospects for market players in the upcoming years.
British United Provident Association Limited (Bupa), a UK-based insurance company, implemented AI in its call center in July 2019. The company has launched an automated caller ID service that employs machine learning and speech recognition to authenticate caller identity, reply to customer inquiries, and learn from previous interactions. Since its inception, 85 percent of callers have preferred to use the automated option to effectively connect with agents.
The Germany market dominated the Europe Call Center AI Market by Country 2020, and would continue to be a dominant market till 2027; thereby, achieving a market value of $313.5 million by 2027. The UK market would witness a CAGR of 22.4% during (2021 - 2027). Additionally, The France market is anticipated to grow a CAGR of 24.2% during (2021 - 2027).
Based on Deployment Type, the market is segmented into Cloud and On-Premise. Based on End User, the market is segmented into Telecom, BFSI, Travel & Hospitality, Retail & Ecommerce, Media & Entertainment, Healthcare, and others. Based on Component, the market is segmented into Solution, Compute Platforms, and Services. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.
Free Valuable Insights: The Global Call Center AI Market Size will Hit $4.7 Billion by 2027, at a CAGR of 24.3%
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Reliance Industries Limited (Jio Haptik technologies limited), Artificial Solutions International AB, Conversica, Inc., Rulai, Inc., Kore.ai, Inc., Pypestream, Inc., Infosys Limited (EdgeVerve Systems), Avaamo, Inc., and NICE Ltd. (inContact, Inc.).
Scope of the Study
Market Segments Covered in the Report:
By Deployment Type
By End User
- Telecom
- BFSI
- Travel & Hospitality
- Retail & Ecommerce
- Media & Entertainment
- Healthcare
- Others
By Component
- Solution
- Compute Platforms
- Services
By Country
- Germany
- UK
- France
- Russia
- Spain
- Italy
- Rest of Europe
Key Market Players
List of Companies Profiled in the Report:
- Reliance Industries Limited (Jio Haptik technologies limited)
- Artificial Solutions International AB
- Conversica, Inc.
- Rulai, Inc.
- Kore.ai, Inc.
- Pypestream, Inc.
- Infosys Limited (EdgeVerve Systems)
- Avaamo, Inc.
- NICE Ltd. (inContact, Inc.)
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Europe Call Center AI Market, by Deployment Type
1.4.2 Europe Call Center AI Market, by End User
1.4.3 Europe Call Center AI Market, by Component
1.4.4 Europe Call Center AI Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.1.1 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2017-2021)
3.3.2 Key Strategic Move: (Product Launches and Product Expansions: 2020, Oct – 2021, Nov) Leading Players
Chapter 4. Europe Call Center AI Market by Deployment Type
4.1 Europe Cloud Market by Country
4.2 Europe On-premise Market by Country
Chapter 5. Europe Call Center AI Market by End User
5.1 Europe Telecom Market by Country
5.2 Europe BFSI Market by Country
5.3 Europe Travel & Hospitality Market by Country
5.4 Europe Retail & Ecommerce Market by Country
5.5 Europe Media & Entertainment Market by Country
5.6 Europe Healthcare Market by Country
5.7 Europe Other End User Market by Country
Chapter 6. Europe Call Center AI Market by Component
6.1 Europe Solution Market by Country
6.2 Europe Compute Platforms Market by Country
6.3 Europe Services Market by Country
Chapter 7. Europe Call Center AI Market by Country
7.1 Germany Call Center AI Market
7.1.1 Germany Call Center AI Market by Deployment Type
7.1.2 Germany Call Center AI Market by End User
7.1.3 Germany Call Center AI Market by Component
7.2 UK Call Center AI Market
7.2.1 UK Call Center AI Market by Deployment Type
7.2.2 UK Call Center AI Market by End User
7.2.3 UK Call Center AI Market by Component
7.3 France Call Center AI Market
7.3.1 France Call Center AI Market by Deployment Type
7.3.2 France Call Center AI Market by End User
7.3.3 France Call Center AI Market by Component
7.4 Russia Call Center AI Market
7.4.1 Russia Call Center AI Market by Deployment Type
7.4.2 Russia Call Center AI Market by End User
7.4.3 Russia Call Center AI Market by Component
7.5 Spain Call Center AI Market
7.5.1 Spain Call Center AI Market by Deployment Type
7.5.2 Spain Call Center AI Market by End User
7.5.3 Spain Call Center AI Market by Component
7.6 Italy Call Center AI Market
7.6.1 Italy Call Center AI Market by Deployment Type
7.6.2 Italy Call Center AI Market by End User
7.6.3 Italy Call Center AI Market by Component
7.7 Rest of Europe Call Center AI Market
7.7.1 Rest of Europe Call Center AI Market by Deployment Type
7.7.2 Rest of Europe Call Center AI Market by End User
7.7.3 Rest of Europe Call Center AI Market by Component
Chapter 8. Company Profiles
8.1 Reliance Industries Limited (Jio Haptik technologies limited)
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Segmental Analysis
8.1.4 Research & Development Expenses
8.1.5 Recent strategies and developments:
8.1.5.1 Product Launches and Product Expansions:
8.2 Artificial Solutions International AB
8.2.1 Company Overview
8.2.2 Recent strategies and developments:
8.2.2.1 Partnerships, Collaborations, and Agreements:
8.3 Conversica, Inc.
8.3.1 Company Overview
8.3.2 Recent strategies and developments:
8.3.2.1 Partnerships, Collaborations, and Agreements:
8.3.2.2 Product Launches and Product Expansions:
8.4 Rulai, Inc.
8.4.1 Company Overview
8.5 Kore.ai, Inc.
8.5.1 Company Overview
8.5.2 Recent strategies and developments:
8.5.2.1 Product Launches and Product Expansions:
8.6 Pypestream, Inc.
8.6.1 Company Overview
8.6.2 Recent strategies and developments:
8.6.2.1 Partnerships, Collaborations, and Agreements:
8.6.2.2 Product Launches and Product Expansions:
8.7 Infosys Limited (EdgeVerve Systems)
8.7.1 Company Overview
8.7.2 Financial Analysis
8.7.3 Segmental and Regional Analysis
8.7.4 Research & Development Expense
8.7.5 Recent strategies and developments:
8.7.5.1 Partnerships, Collaborations, and Agreements:
8.7.5.2 Product Launches and Product Expansions:
8.7.6 SWOT Analysis
8.8 Avaamo, Inc.
8.8.1 Company Overview
8.9 Talkdesk
8.9.1 Company Overview
8.9.2 Recent strategies and developments:
8.9.2.1 Product Launches and Product Expansions:
8.10. NICE Ltd. (inContact, Inc.)
8.10.1 Company Overview
8.10.2 Financial Analysis
8.10.3 Segmental and Regional Analysis
8.10.4 Research & Development Expenses
8.10.5 Recent strategies and developments:
8.10.5.1 Partnerships, Collaborations, and Agreements:
8.10.5.2 Product Launches and Product Expansions:
TABLE 1 Europe Call Center AI Market, 2017 - 2020, USD Million
TABLE 2 Europe Call Center AI Market, 2021 - 2027, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Call Center AI Market
TABLE 4 Product Launches And Product Expansions– Call Center AI Market
TABLE 5 Europe Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 6 Europe Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 7 Europe Cloud Market by Country, 2017 - 2020, USD Million
TABLE 8 Europe Cloud Market by Country, 2021 - 2027, USD Million
TABLE 9 Europe On-premise Market by Country, 2017 - 2020, USD Million
TABLE 10 Europe On-premise Market by Country, 2021 - 2027, USD Million
TABLE 11 Europe Call Center AI Market by End User, 2017 - 2020, USD Million
TABLE 12 Europe Call Center AI Market by End User, 2021 - 2027, USD Million
TABLE 13 Europe Telecom Market by Country, 2017 - 2020, USD Million
TABLE 14 Europe Telecom Market by Country, 2021 - 2027, USD Million
TABLE 15 Europe BFSI Market by Country, 2017 - 2020, USD Million
TABLE 16 Europe BFSI Market by Country, 2021 - 2027, USD Million
TABLE 17 Europe Travel & Hospitality Market by Country, 2017 - 2020, USD Million
TABLE 18 Europe Travel & Hospitality Market by Country, 2021 - 2027, USD Million
TABLE 19 Europe Retail & Ecommerce Market by Country, 2017 - 2020, USD Million
TABLE 20 Europe Retail & Ecommerce Market by Country, 2021 - 2027, USD Million
TABLE 21 Europe Media & Entertainment Market by Country, 2017 - 2020, USD Million
TABLE 22 Europe Media & Entertainment Market by Country, 2021 - 2027, USD Million
TABLE 23 Europe Healthcare Market by Country, 2017 - 2020, USD Million
TABLE 24 Europe Healthcare Market by Country, 2021 - 2027, USD Million
TABLE 25 Europe Other End User Market by Country, 2017 - 2020, USD Million
TABLE 26 Europe Other End User Market by Country, 2021 - 2027, USD Million
TABLE 27 Europe Call Center AI Market by Component, 2017 - 2020, USD Million
TABLE 28 Europe Call Center AI Market by Component, 2021 - 2027, USD Million
TABLE 29 Europe Solution Market by Country, 2017 - 2020, USD Million
TABLE 30 Europe Solution Market by Country, 2021 - 2027, USD Million
TABLE 31 Europe Compute Platforms Market by Country, 2017 - 2020, USD Million
TABLE 32 Europe Compute Platforms Market by Country, 2021 - 2027, USD Million
TABLE 33 Europe Services Market by Country, 2017 - 2020, USD Million
TABLE 34 Europe Services Market by Country, 2021 - 2027, USD Million
TABLE 35 Europe Call Center AI Market by Country, 2017 - 2020, USD Million
TABLE 36 Europe Call Center AI Market by Country, 2021 - 2027, USD Million
TABLE 37 Germany Call Center AI Market, 2017 - 2020, USD Million
TABLE 38 Germany Call Center AI Market, 2021 - 2027, USD Million
TABLE 39 Germany Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 40 Germany Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 41 Germany Call Center AI Market by End User, 2017 - 2020, USD Million
TABLE 42 Germany Call Center AI Market by End User, 2021 - 2027, USD Million
TABLE 43 Germany Call Center AI Market by Component, 2017 - 2020, USD Million
TABLE 44 Germany Call Center AI Market by Component, 2021 - 2027, USD Million
TABLE 45 UK Call Center AI Market, 2017 - 2020, USD Million
TABLE 46 UK Call Center AI Market, 2021 - 2027, USD Million
TABLE 47 UK Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 48 UK Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 49 UK Call Center AI Market by End User, 2017 - 2020, USD Million
TABLE 50 UK Call Center AI Market by End User, 2021 - 2027, USD Million
TABLE 51 UK Call Center AI Market by Component, 2017 - 2020, USD Million
TABLE 52 UK Call Center AI Market by Component, 2021 - 2027, USD Million
TABLE 53 France Call Center AI Market, 2017 - 2020, USD Million
TABLE 54 France Call Center AI Market, 2021 - 2027, USD Million
TABLE 55 France Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 56 France Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 57 France Call Center AI Market by End User, 2017 - 2020, USD Million
TABLE 58 France Call Center AI Market by End User, 2021 - 2027, USD Million
TABLE 59 France Call Center AI Market by Component, 2017 - 2020, USD Million
TABLE 60 France Call Center AI Market by Component, 2021 - 2027, USD Million
TABLE 61 Russia Call Center AI Market, 2017 - 2020, USD Million
TABLE 62 Russia Call Center AI Market, 2021 - 2027, USD Million
TABLE 63 Russia Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 64 Russia Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 65 Russia Call Center AI Market by End User, 2017 - 2020, USD Million
TABLE 66 Russia Call Center AI Market by End User, 2021 - 2027, USD Million
TABLE 67 Russia Call Center AI Market by Component, 2017 - 2020, USD Million
TABLE 68 Russia Call Center AI Market by Component, 2021 - 2027, USD Million
TABLE 69 Spain Call Center AI Market, 2017 - 2020, USD Million
TABLE 70 Spain Call Center AI Market, 2021 - 2027, USD Million
TABLE 71 Spain Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 72 Spain Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 73 Spain Call Center AI Market by End User, 2017 - 2020, USD Million
TABLE 74 Spain Call Center AI Market by End User, 2021 - 2027, USD Million
TABLE 75 Spain Call Center AI Market by Component, 2017 - 2020, USD Million
TABLE 76 Spain Call Center AI Market by Component, 2021 - 2027, USD Million
TABLE 77 Italy Call Center AI Market, 2017 - 2020, USD Million
TABLE 78 Italy Call Center AI Market, 2021 - 2027, USD Million
TABLE 79 Italy Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 80 Italy Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 81 Italy Call Center AI Market by End User, 2017 - 2020, USD Million
TABLE 82 Italy Call Center AI Market by End User, 2021 - 2027, USD Million
TABLE 83 Italy Call Center AI Market by Component, 2017 - 2020, USD Million
TABLE 84 Italy Call Center AI Market by Component, 2021 - 2027, USD Million
TABLE 85 Rest of Europe Call Center AI Market, 2017 - 2020, USD Million
TABLE 86 Rest of Europe Call Center AI Market, 2021 - 2027, USD Million
TABLE 87 Rest of Europe Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 88 Rest of Europe Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 89 Rest of Europe Call Center AI Market by End User, 2017 - 2020, USD Million
TABLE 90 Rest of Europe Call Center AI Market by End User, 2021 - 2027, USD Million
TABLE 91 Rest of Europe Call Center AI Market by Component, 2017 - 2020, USD Million
TABLE 92 Rest of Europe Call Center AI Market by Component, 2021 - 2027, USD Million
TABLE 93 Key Information – Reliance Industries Limited
TABLE 94 Key information - Artificial Solutions International AB
TABLE 95 Key information – Conversica, Inc.
TABLE 96 Key information – Rulai, INC.
TABLE 97 Key information – Kore.ai, Inc.
TABLE 98 Key information - Pypestream, Inc.
TABLE 99 Key Information – Infosys Limited
TABLE 100 Key information - Avaamo, inc.
TABLE 101 Key information - Talkdesk
TABLE 102 key information – NICE Ltd.
List of Figures
FIG 1 Methodology for the research
FIG 2 KBV Cardinal Matrix
FIG 3 Key Leading Strategies: Percentage Distribution (2017-2021)
FIG 4 Key Strategic Move: (Product Launches and Product Expansions : 2020, Oct – 2021, Nov) Leading Players
FIG 5 Recent strategies and developments: Conversica, Inc.
FIG 6 Recent strategies and developments: Pypestream, Inc.
FIG 7 Recent strategies and developments: Infosys Limited
FIG 8 SWOT Analysis: Infosys Limited
FIG 9 Recent strategies and developments: NICE Ltd.
FIG 9 Recent strategies and developments: NICE Ltd.