The Europe Communication Platform as a Service Market would witness market growth of 27.2% CAGR during the forecast period (2022-2028).
CPaaS adoption increases, more businesses are switching from on-premises communications to cloud platforms. However, there may be problems with data security with these systems. Inadequate security measures typically result in organizational issues and fraud assaults.
Retail and e-commerce businesses are using the solution significantly, creating a bright picture for the sector. Companies may increase customer engagement by using CPaaS to allow the integration of audio, video, and SMS communication into websites, mobile apps, and social media platforms.
Another development driver is the increasing desire for tailored suggestions that improve the shopping and customer service experiences across all channels. Using voice, virtual, and Chabot assistants to promote efficiency and productivity is promoting industrial development. Additionally, using AI and ML for call analytics, automation, agent augmentation, emotion analysis, and speech recognition accelerates market development.
Digitally aware banks aiming to move are increasingly thinking about API strategy 2.0. API strategy 2.0 is scalable from 10-100 public APIs to thousands of bundle-ready building components with consistency and uniformity (reusable business and IT capabilities defined as APIs and Services). Furthermore, in order to maximize the use of hard-to-find talent and expand the usage of APIs and services, both inside digital teams and to disclose existing capabilities, large banks are also increasing this portfolio of APIs and services. The communication platform as a service market is predicted to have growth prospects in Europe as a consequence of this continuous acceptance of API and its expanding use across the region.
The Germany market dominated the Europe Communication Platform as a Service Market by Country in 2021, and would continue to be a dominant market till 2028; thereby, achieving a market value of $3,462.8 million by 2028. The UK market is anticipated to grow at a CAGR of 26.1% during (2022 - 2028). Additionally, The France market would exhibit a CAGR of 28.2% during (2022 - 2028).
Based on Component, the market is segmented into Solution and Services. Based on Solution Type, the market is segmented into Message, Video, Voice and Others. Based on Services Type, the market is segmented into Professional Services and Managed Services. Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises (SMEs). Based on Vertical, the market is segmented into Telecom & IT, BFSI, Retail & E-commerce, Government, Education, Manufacturing, Healthcare & Life Sciences and Others. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.
Free Valuable Insights: The Global Communication Platform as a Service Market will Hit $51.3 Billion by 2028, at a CAGR of 27.5%
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include RingCentral, Inc, 8x8, Inc., Avaya Inc. (Avaya Holdings Corp.), Sinch AB, Twilio, Inc., Telesign (Proximus Group), Bandwidth, Inc, CM.com N.V., Vonage Holdings Corp. (Ericsson AB), and Infobip Ltd.
Scope of the Study
Market Segments Covered in the Report:
By Component
- Solution
- Message
- Video
- Voice
- Others
- Services
- Professional Services
- Managed Services
By Organization Size
- Large Enterprises
- Small & Medium Enterprises (SMEs)
By Vertical
- Telecom & IT
- BFSI
- Retail & E-commerce
- Government
- Education
- Manufacturing
- Healthcare & Life Sciences
- Others
By Country
- Germany
- UK
- France
- Russia
- Spain
- Italy
- Rest of Europe
Key Market Players
List of Companies Profiled in the Report:
- RingCentral, Inc
- 8x8, Inc.
- Avaya Inc. (Avaya Holdings Corp.)
- Sinch AB
- Twilio, Inc.
- Telesign (Proximus Group)
- Bandwidth, Inc
- CM.com N.V.
- Vonage Holdings Corp. (Ericsson AB)
- Infobip Ltd.
TABLE 1 Europe Communication Platform as a Service Market, 2018 - 2021, USD Million
TABLE 2 Europe Communication Platform as a Service Market, 2022 - 2028, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Communication Platform as a Service Market
TABLE 4 Product Launches And Product Expansions– Communication Platform as a Service Market
TABLE 5 Acquisition and Mergers– Communication Platform as a Service Market
TABLE 6 Geographical Expansions - Communication Platform as a Service Market
TABLE 7 Europe Communication Platform as a Service Market by Component, 2018 - 2021, USD Million
TABLE 8 Europe Communication Platform as a Service Market by Component, 2022 - 2028, USD Million
TABLE 9 Europe Solution Market by Country, 2018 - 2021, USD Million
TABLE 10 Europe Solution Market by Country, 2022 - 2028, USD Million
TABLE 11 Europe Communication Platform as a Service Market by Solution Type, 2018 - 2021, USD Million
TABLE 12 Europe Communication Platform as a Service Market by Solution Type, 2022 - 2028, USD Million
TABLE 13 Europe Message Market by Country, 2018 - 2021, USD Million
TABLE 14 Europe Message Market by Country, 2022 - 2028, USD Million
TABLE 15 Europe Video Market by Country, 2018 - 2021, USD Million
TABLE 16 Europe Video Market by Country, 2022 - 2028, USD Million
TABLE 17 Europe Voice Market by Country, 2018 - 2021, USD Million
TABLE 18 Europe Voice Market by Country, 2022 - 2028, USD Million
TABLE 19 Europe Others Market by Country, 2018 - 2021, USD Million
TABLE 20 Europe Others Market by Country, 2022 - 2028, USD Million
TABLE 21 Europe Services Market by Country, 2018 - 2021, USD Million
TABLE 22 Europe Services Market by Country, 2022 - 2028, USD Million
TABLE 23 Europe Communication Platform as a Service Market by Services Type, 2018 - 2021, USD Million
TABLE 24 Europe Communication Platform as a Service Market by Services Type, 2022 - 2028, USD Million
TABLE 25 Europe Professional Services Market by Country, 2018 - 2021, USD Million
TABLE 26 Europe Professional Services Market by Country, 2022 - 2028, USD Million
TABLE 27 Europe Managed Services Market by Country, 2018 - 2021, USD Million
TABLE 28 Europe Managed Services Market by Country, 2022 - 2028, USD Million
TABLE 29 Europe Communication Platform as a Service Market by Organization Size, 2018 - 2021, USD Million
TABLE 30 Europe Communication Platform as a Service Market by Organization Size, 2022 - 2028, USD Million
TABLE 31 Europe Large Enterprises Market by Country, 2018 - 2021, USD Million
TABLE 32 Europe Large Enterprises Market by Country, 2022 - 2028, USD Million
TABLE 33 Europe Small & Medium Enterprises (SMEs) Market by Country, 2018 - 2021, USD Million
TABLE 34 Europe Small & Medium Enterprises (SMEs) Market by Country, 2022 - 2028, USD Million
TABLE 35 Europe Communication Platform as a Service Market by Vertical, 2018 - 2021, USD Million
TABLE 36 Europe Communication Platform as a Service Market by Vertical, 2022 - 2028, USD Million
TABLE 37 Europe Telecom & IT Market by Country, 2018 - 2021, USD Million
TABLE 38 Europe Telecom & IT Market by Country, 2022 - 2028, USD Million
TABLE 39 Europe BFSI Market by Country, 2018 - 2021, USD Million
TABLE 40 Europe BFSI Market by Country, 2022 - 2028, USD Million
TABLE 41 Europe Retail & E-commerce Market by Country, 2018 - 2021, USD Million
TABLE 42 Europe Retail & E-commerce Market by Country, 2022 - 2028, USD Million
TABLE 43 Europe Government Market by Country, 2018 - 2021, USD Million
TABLE 44 Europe Government Market by Country, 2022 - 2028, USD Million
TABLE 45 Europe Education Market by Country, 2018 - 2021, USD Million
TABLE 46 Europe Education Market by Country, 2022 - 2028, USD Million
TABLE 47 Europe Manufacturing Market by Country, 2018 - 2021, USD Million
TABLE 48 Europe Manufacturing Market by Country, 2022 - 2028, USD Million
TABLE 49 Europe Healthcare & Life Sciences Market by Country, 2018 - 2021, USD Million
TABLE 50 Europe Healthcare & Life Sciences Market by Country, 2022 - 2028, USD Million
TABLE 51 Europe Others Market by Country, 2018 - 2021, USD Million
TABLE 52 Europe Others Market by Country, 2022 - 2028, USD Million
TABLE 53 Europe Communication Platform as a Service Market by Country, 2018 - 2021, USD Million
TABLE 54 Europe Communication Platform as a Service Market by Country, 2022 - 2028, USD Million
TABLE 55 Germany Communication Platform as a Service Market, 2018 - 2021, USD Million
TABLE 56 Germany Communication Platform as a Service Market, 2022 - 2028, USD Million
TABLE 57 Germany Communication Platform as a Service Market by Component, 2018 - 2021, USD Million
TABLE 58 Germany Communication Platform as a Service Market by Component, 2022 - 2028, USD Million
TABLE 59 Germany Communication Platform as a Service Market by Solution Type, 2018 - 2021, USD Million
TABLE 60 Germany Communication Platform as a Service Market by Solution Type, 2022 - 2028, USD Million
TABLE 61 Germany Communication Platform as a Service Market by Services Type, 2018 - 2021, USD Million
TABLE 62 Germany Communication Platform as a Service Market by Services Type, 2022 - 2028, USD Million
TABLE 63 Germany Communication Platform as a Service Market by Organization Size, 2018 - 2021, USD Million
TABLE 64 Germany Communication Platform as a Service Market by Organization Size, 2022 - 2028, USD Million
TABLE 65 Germany Communication Platform as a Service Market by Vertical, 2018 - 2021, USD Million
TABLE 66 Germany Communication Platform as a Service Market by Vertical, 2022 - 2028, USD Million
TABLE 67 UK Communication Platform as a Service Market, 2018 - 2021, USD Million
TABLE 68 UK Communication Platform as a Service Market, 2022 - 2028, USD Million
TABLE 69 UK Communication Platform as a Service Market by Component, 2018 - 2021, USD Million
TABLE 70 UK Communication Platform as a Service Market by Component, 2022 - 2028, USD Million
TABLE 71 UK Communication Platform as a Service Market by Solution Type, 2018 - 2021, USD Million
TABLE 72 UK Communication Platform as a Service Market by Solution Type, 2022 - 2028, USD Million
TABLE 73 UK Communication Platform as a Service Market by Services Type, 2018 - 2021, USD Million
TABLE 74 UK Communication Platform as a Service Market by Services Type, 2022 - 2028, USD Million
TABLE 75 UK Communication Platform as a Service Market by Organization Size, 2018 - 2021, USD Million
TABLE 76 UK Communication Platform as a Service Market by Organization Size, 2022 - 2028, USD Million
TABLE 77 UK Communication Platform as a Service Market by Vertical, 2018 - 2021, USD Million
TABLE 78 UK Communication Platform as a Service Market by Vertical, 2022 - 2028, USD Million
TABLE 79 France Communication Platform as a Service Market, 2018 - 2021, USD Million
TABLE 80 France Communication Platform as a Service Market, 2022 - 2028, USD Million
TABLE 81 France Communication Platform as a Service Market by Component, 2018 - 2021, USD Million
TABLE 82 France Communication Platform as a Service Market by Component, 2022 - 2028, USD Million
TABLE 83 France Communication Platform as a Service Market by Solution Type, 2018 - 2021, USD Million
TABLE 84 France Communication Platform as a Service Market by Solution Type, 2022 - 2028, USD Million
TABLE 85 France Communication Platform as a Service Market by Services Type, 2018 - 2021, USD Million
TABLE 86 France Communication Platform as a Service Market by Services Type, 2022 - 2028, USD Million
TABLE 87 France Communication Platform as a Service Market by Organization Size, 2018 - 2021, USD Million
TABLE 88 France Communication Platform as a Service Market by Organization Size, 2022 - 2028, USD Million
TABLE 89 France Communication Platform as a Service Market by Vertical, 2018 - 2021, USD Million
TABLE 90 France Communication Platform as a Service Market by Vertical, 2022 - 2028, USD Million
TABLE 91 Russia Communication Platform as a Service Market, 2018 - 2021, USD Million
TABLE 92 Russia Communication Platform as a Service Market, 2022 - 2028, USD Million
TABLE 93 Russia Communication Platform as a Service Market by Component, 2018 - 2021, USD Million
TABLE 94 Russia Communication Platform as a Service Market by Component, 2022 - 2028, USD Million
TABLE 95 Russia Communication Platform as a Service Market by Solution Type, 2018 - 2021, USD Million
TABLE 96 Russia Communication Platform as a Service Market by Solution Type, 2022 - 2028, USD Million
TABLE 97 Russia Communication Platform as a Service Market by Services Type, 2018 - 2021, USD Million
TABLE 98 Russia Communication Platform as a Service Market by Services Type, 2022 - 2028, USD Million
TABLE 99 Russia Communication Platform as a Service Market by Organization Size, 2018 - 2021, USD Million
TABLE 100 Russia Communication Platform as a Service Market by Organization Size, 2022 - 2028, USD Million
TABLE 101 Russia Communication Platform as a Service Market by Vertical, 2018 - 2021, USD Million
TABLE 102 Russia Communication Platform as a Service Market by Vertical, 2022 - 2028, USD Million
TABLE 103 Spain Communication Platform as a Service Market, 2018 - 2021, USD Million
TABLE 104 Spain Communication Platform as a Service Market, 2022 - 2028, USD Million
TABLE 105 Spain Communication Platform as a Service Market by Component, 2018 - 2021, USD Million
TABLE 106 Spain Communication Platform as a Service Market by Component, 2022 - 2028, USD Million
TABLE 107 Spain Communication Platform as a Service Market by Solution Type, 2018 - 2021, USD Million
TABLE 108 Spain Communication Platform as a Service Market by Solution Type, 2022 - 2028, USD Million
TABLE 109 Spain Communication Platform as a Service Market by Services Type, 2018 - 2021, USD Million
TABLE 110 Spain Communication Platform as a Service Market by Services Type, 2022 - 2028, USD Million
TABLE 111 Spain Communication Platform as a Service Market by Organization Size, 2018 - 2021, USD Million
TABLE 112 Spain Communication Platform as a Service Market by Organization Size, 2022 - 2028, USD Million
TABLE 113 Spain Communication Platform as a Service Market by Vertical, 2018 - 2021, USD Million
TABLE 114 Spain Communication Platform as a Service Market by Vertical, 2022 - 2028, USD Million
TABLE 115 Italy Communication Platform as a Service Market, 2018 - 2021, USD Million
TABLE 116 Italy Communication Platform as a Service Market, 2022 - 2028, USD Million
TABLE 117 Italy Communication Platform as a Service Market by Component, 2018 - 2021, USD Million
TABLE 118 Italy Communication Platform as a Service Market by Component, 2022 - 2028, USD Million
TABLE 119 Italy Communication Platform as a Service Market by Solution Type, 2018 - 2021, USD Million
TABLE 120 Italy Communication Platform as a Service Market by Solution Type, 2022 - 2028, USD Million
TABLE 121 Italy Communication Platform as a Service Market by Services Type, 2018 - 2021, USD Million
TABLE 122 Italy Communication Platform as a Service Market by Services Type, 2022 - 2028, USD Million
TABLE 123 Italy Communication Platform as a Service Market by Organization Size, 2018 - 2021, USD Million
TABLE 124 Italy Communication Platform as a Service Market by Organization Size, 2022 - 2028, USD Million
TABLE 125 Italy Communication Platform as a Service Market by Vertical, 2018 - 2021, USD Million
TABLE 126 Italy Communication Platform as a Service Market by Vertical, 2022 - 2028, USD Million
TABLE 127 Rest of Europe Communication Platform as a Service Market, 2018 - 2021, USD Million
TABLE 128 Rest of Europe Communication Platform as a Service Market, 2022 - 2028, USD Million
TABLE 129 Rest of Europe Communication Platform as a Service Market by Component, 2018 - 2021, USD Million
TABLE 130 Rest of Europe Communication Platform as a Service Market by Component, 2022 - 2028, USD Million
TABLE 131 Rest of Europe Communication Platform as a Service Market by Solution Type, 2018 - 2021, USD Million
TABLE 132 Rest of Europe Communication Platform as a Service Market by Solution Type, 2022 - 2028, USD Million
TABLE 133 Rest of Europe Communication Platform as a Service Market by Services Type, 2018 - 2021, USD Million
TABLE 134 Rest of Europe Communication Platform as a Service Market by Services Type, 2022 - 2028, USD Million
TABLE 135 Rest of Europe Communication Platform as a Service Market by Organization Size, 2018 - 2021, USD Million
TABLE 136 Rest of Europe Communication Platform as a Service Market by Organization Size, 2022 - 2028, USD Million
TABLE 137 Rest of Europe Communication Platform as a Service Market by Vertical, 2018 - 2021, USD Million
TABLE 138 Rest of Europe Communication Platform as a Service Market by Vertical, 2022 - 2028, USD Million
TABLE 139 Key Information – RingCentral, Inc.
TABLE 140 Key information – 8x8, Inc.
TABLE 141 Key Information – Avaya, Inc.
TABLE 142 Key Information – Sinch AB
TABLE 143 Key Information – Twilio, Inc.
TABLE 144 Key Information – Telesign
TABLE 145 Key Information – Bandwidth, Inc.
TABLE 146 Key Information – CM.com N.V.
TABLE 147 Key Information – Vonage Holdings Corp.
TABLE 148 key information – Infobip Ltd.
List of Figures
FIG 1 Methodology for the research
FIG 2 KBV Cardinal Matrix
FIG 3 Market Share Analysis, 2021
FIG 4 Key Leading Strategies: Percentage Distribution (2018-2022)
FIG 5 Key Strategic Move: (Acquisition and Mergers: 2018, Oct – 2022, Jul) Leading Players
FIG 6 Recent strategies and developments: RingCentral, Inc.
FIG 7 Recent strategies and developments: 8x8, Inc.
FIG 8 Recent strategies and developments: Infobip Ltd.