Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Europe Contact Center Analytics Market, by Component
1.4.2 Europe Contact Center Analytics Market, by Application
1.4.3 Europe Contact Center Analytics Market, by Deployment Mode
1.4.4 Europe Contact Center Analytics Market, by Organization Size
1.4.5 Europe Contact Center Analytics Market, by Vertical
1.4.6 Europe Contact Center Analytics Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.1.1 Market composition and scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Market Share Analysis, 2021
3.4 Top Winning Strategies
3.4.1 Key Leading Strategies: Percentage Distribution (2018-2022)
3.4.2 Key Strategic Move: (Partnerships, Collaborations and Agreements : 2019, Oct – 2021, May) Leading Players
Chapter 4. Europe Contact Center Analytics Market by Component
4.1 Europe Software Market by Country
4.2 Europe Contact Center Analytics Market by Software Type
4.2.1 Europe Speech Analytics Market by Country
4.2.2 Europe Text Analytics Market by Country
4.2.3 Europe Desktop Analytics Market by Country
4.2.4 Europe Predictive Analytics Market by Country
4.2.5 Europe Cross-channel Analytics & Performance Analytics Market by Country
4.3 Europe Services Market by Country
Chapter 5. Europe Contact Center Analytics Market by Application
5.1 Europe Customer Experience Management Market by Country
5.2 Europe Workforce Optimization Market by Country
5.3 Europe Risk & Compliance Management Market by Country
5.4 Europe Log Management, Real-Time Monitoring & Analysis Market by Country
5.5 Europe Automatic Call Distributor & Others Market by Country
Chapter 6. Europe Contact Center Analytics Market by Deployment Mode
6.1 Europe Cloud Market by Country
6.2 Europe On-premise Market by Country
Chapter 7. Europe Contact Center Analytics Market by Organization Size
7.1 Europe Large Enterprises Market by Country
7.2 Europe Small & Medium Enterprises (SMEs) Market by Country
Chapter 8. Europe Contact Center Analytics Market by Vertical
8.1 Europe BFSI Market by Country
8.2 Europe Retail & Consumer Goods Market by Country
8.3 Europe Energy & Utilities Market by Country
8.4 Europe Government & Defense Market by Country
8.5 Europe Healthcare & Life Sciences Market by Country
8.6 Europe Manufacturing Market by Country
8.7 Europe Telecom & IT Market by Country
8.8 Europe Travel & Hospitality Market by Country
8.9 Europe Others Market by Country
Chapter 9. Europe Contact Center Analytics Market by Country
9.1 Germany Contact Center Analytics Market
9.1.1 Germany Contact Center Analytics Market by Component
9.1.1.1 Germany Contact Center Analytics Market by Software Type
9.1.2 Germany Contact Center Analytics Market by Application
9.1.3 Germany Contact Center Analytics Market by Deployment Mode
9.1.4 Germany Contact Center Analytics Market by Organization Size
9.1.5 Germany Contact Center Analytics Market by Vertical
9.2 UK Contact Center Analytics Market
9.2.1 UK Contact Center Analytics Market by Component
9.2.1.1 UK Contact Center Analytics Market by Software Type
9.2.2 UK Contact Center Analytics Market by Application
9.2.3 UK Contact Center Analytics Market by Deployment Mode
9.2.4 UK Contact Center Analytics Market by Organization Size
9.2.5 UK Contact Center Analytics Market by Vertical
9.3 France Contact Center Analytics Market
9.3.1 France Contact Center Analytics Market by Component
9.3.1.1 France Contact Center Analytics Market by Software Type
9.3.2 France Contact Center Analytics Market by Application
9.3.3 France Contact Center Analytics Market by Deployment Mode
9.3.4 France Contact Center Analytics Market by Organization Size
9.3.5 France Contact Center Analytics Market by Vertical
9.4 Russia Contact Center Analytics Market
9.4.1 Russia Contact Center Analytics Market by Component
9.4.1.1 Russia Contact Center Analytics Market by Software Type
9.4.2 Russia Contact Center Analytics Market by Application
9.4.3 Russia Contact Center Analytics Market by Deployment Mode
9.4.4 Russia Contact Center Analytics Market by Organization Size
9.4.5 Russia Contact Center Analytics Market by Vertical
9.5 Spain Contact Center Analytics Market
9.5.1 Spain Contact Center Analytics Market by Component
9.5.1.1 Spain Contact Center Analytics Market by Software Type
9.5.2 Spain Contact Center Analytics Market by Application
9.5.3 Spain Contact Center Analytics Market by Deployment Mode
9.5.4 Spain Contact Center Analytics Market by Organization Size
9.5.5 Spain Contact Center Analytics Market by Vertical
9.6 Italy Contact Center Analytics Market
9.6.1 Italy Contact Center Analytics Market by Component
9.6.1.1 Italy Contact Center Analytics Market by Software Type
9.6.2 Italy Contact Center Analytics Market by Application
9.6.3 Italy Contact Center Analytics Market by Deployment Mode
9.6.4 Italy Contact Center Analytics Market by Organization Size
9.6.5 Italy Contact Center Analytics Market by Vertical
9.7 Rest of Europe Contact Center Analytics Market
9.7.1 Rest of Europe Contact Center Analytics Market by Component
9.7.1.1 Rest of Europe Contact Center Analytics Market by Software Type
9.7.2 Rest of Europe Contact Center Analytics Market by Application
9.7.3 Rest of Europe Contact Center Analytics Market by Deployment Mode
9.7.4 Rest of Europe Contact Center Analytics Market by Organization Size
9.7.5 Rest of Europe Contact Center Analytics Market by Vertical
Chapter 10. Company Profiles
10.1 Oracle Corporation
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Segmental and Regional Analysis
10.1.4 Research & Development Expense
10.1.5 Recent strategies and developments:
10.1.5.1 Product Launches and Product Expansions:
10.1.6 SWOT Analysis
10.2 Cisco Systems, Inc.
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Regional Analysis
10.2.4 Research & Development Expense
10.2.5 Recent strategies and developments:
10.2.5.1 Acquisition and Mergers:
10.3 Avaya Holdings Corporation
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Segmental and Regional Analysis
10.3.4 Research & Development Expense
10.3.5 Recent strategies and developments:
10.3.5.1 Partnerships, Collaborations, and Agreements:
10.3.5.2 Product Launches and Product Expansions:
10.3.5.3 Acquisition and Mergers:
10.4 Genpact Limited
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Segmental and Regional Analysis
10.5 NICE Ltd.
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Segmental and Regional Analysis
10.5.4 Research & Development Expenses
10.5.5 Recent strategies and developments:
10.5.5.1 Acquisition and Mergers:
10.6 SAP SE
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Segmental and Regional Analysis
10.6.4 Research & Development Expense
10.6.5 Recent strategies and developments:
10.6.5.1 Product Launches and Product Expansions:
10.7 8x8, Inc.
10.7.1 Company Overview
10.7.2 Financial Analysis
10.7.3 Regional Analysis
10.7.4 Research & Development Expenses
10.7.5 Recent strategies and developments:
10.7.5.1 Partnerships, Collaborations, and Agreements:
10.8 Talkdesk, Inc.
10.8.1 Company Overview
10.8.2 Recent strategies and developments:
10.8.2.1 Partnerships, Collaborations, and Agreements:
10.8.2.2 Product Launches and Product Expansions:
10.9 Genesys Telecommunications Laboratories, Inc.
10.9.1 Company Overview
10.9.2 Recent strategies and developments:
10.9.2.1 Partnerships, Collaborations, and Agreements:
10.10. CallMiner, Inc.
10.10.1 Company Overview
Unique Offerings 