Europe Contact Center Intelligence Market By Component (Solution and Services), By Technology (Computer Vision, Automatic Speech Recognition, Machine Learning, Natural Language Processing and Others), By Deployment Type (On-premise and Hosted), By End User (Telecom & IT, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, BFSI and Others), By Country, Industry Analysis and Forecast, 2020 - 2026

Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Europe Contact Center Intelligence Market, by Component
1.4.2 Europe Contact Center Intelligence Market, by Technology
1.4.3 Europe Contact Center Intelligence Market, by Deployment Type
1.4.4 Europe Contact Center Intelligence Market, by End User
1.4.5 Europe Contact Center Intelligence Market, by Country
1.5 Methodology for the research

Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.1 Executive Summary
2.1.2 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints

Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2016-2020)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2016, Sep – 2020, Aug) Leading Players

Chapter 4. Europe Contact Center Intelligence Market by Component
4.1 Europe Contact Center Intelligence Solution Market by Country
4.2 Europe Contact Center Intelligence Market by Solution Type
4.2.1 Europe Contact Center Intelligence Intelligent Interactive Voice Response (IVR) System Market by Country
4.2.2 Europe Contact Center Intelligence Chatbot Market by Country
4.2.3 Europe Contact Center Intelligence Intelligent Virtual Assistant (IVA) Market by Country
4.3 Europe Contact Center Intelligence Services Market by Country

Chapter 5. Europe Contact Center Intelligence Market by Technology
5.1 Europe Computer Vision Contact Center Intelligence Market by Country
5.2 Europe Automatic Speech Recognition Contact Center Intelligence Market by Country
5.3 Europe Machine Learning Contact Center Intelligence Market by Country
5.4 Europe Natural Language Processing Contact Center Intelligence Market by Country
5.5 Europe Other Technology Contact Center Intelligence Market by Country

Chapter 6. Europe Contact Center Intelligence Market by Deployment Type
6.1 Europe On-premise Contact Center Intelligence Market by Country
6.2 Europe Hosted Contact Center Intelligence Market by Country

Chapter 7. Europe Contact Center Intelligence Market by End Use
7.1 Europe Telecom & IT Contact Center Intelligence Market by Country
7.2 Europe Government Contact Center Intelligence Market by Country
7.3 Europe Healthcare Contact Center Intelligence Market by Country
7.4 Europe Consumer Goods & Retail Contact Center Intelligence Market by Country
7.5 Europe Travel & Hospitality Contact Center Intelligence Market by Country
7.6 Europe BFSI Contact Center Intelligence Market by Country
7.7 Europe Others Contact Center Intelligence Market by Country

Chapter 8. Europe Contact Center Intelligence Market by Country
8.1 Germany Contact Center Intelligence Market
8.1.1 Germany Contact Center Intelligence Market by Component
8.1.1.1 Germany Contact Center Intelligence Market by Solution Type
8.1.2 Germany Contact Center Intelligence Market by Technology
8.1.3 Germany Contact Center Intelligence Market by Deployment Type
8.1.4 Germany Contact Center Intelligence Market by End Use
8.2 UK Contact Center Intelligence Market
8.2.1 UK Contact Center Intelligence Market by Component
8.2.1.1 UK Contact Center Intelligence Market by Solution Type
8.2.2 UK Contact Center Intelligence Market by Technology
8.2.3 UK Contact Center Intelligence Market by Deployment Type
8.2.4 UK Contact Center Intelligence Market by End Use
8.3 France Contact Center Intelligence Market
8.3.1 France Contact Center Intelligence Market by Component
8.3.1.1 France Contact Center Intelligence Market by Solution Type
8.3.2 France Contact Center Intelligence Market by Technology
8.3.3 France Contact Center Intelligence Market by Deployment Type
8.3.4 France Contact Center Intelligence Market by End Use
8.4 Russia Contact Center Intelligence Market
8.4.1 Russia Contact Center Intelligence Market by Component
8.4.1.1 Russia Contact Center Intelligence Market by Solution Type
8.4.2 Russia Contact Center Intelligence Market by Technology
8.4.3 Russia Contact Center Intelligence Market by Deployment Type
8.4.4 Russia Contact Center Intelligence Market by End Use
8.5 Spain Contact Center Intelligence Market
8.5.1 Spain Contact Center Intelligence Market by Component
8.5.1.1 Spain Contact Center Intelligence Market by Solution Type
8.5.2 Spain Contact Center Intelligence Market by Technology
8.5.3 Spain Contact Center Intelligence Market by Deployment Type
8.5.4 Spain Contact Center Intelligence Market by End Use
8.6 Italy Contact Center Intelligence Market
8.6.1 Italy Contact Center Intelligence Market by Component
8.6.1.1 Italy Contact Center Intelligence Market by Solution Type
8.6.2 Italy Contact Center Intelligence Market by Technology
8.6.3 Italy Contact Center Intelligence Market by Deployment Type
8.6.4 Italy Contact Center Intelligence Market by End Use
8.7 Rest of Europe Contact Center Intelligence Market
8.7.1 Rest of Europe Contact Center Intelligence Market by Component
8.7.1.1 Rest of Europe Contact Center Intelligence Market by Solution Type
8.7.2 Rest of Europe Contact Center Intelligence Market by Technology
8.7.3 Rest of Europe Contact Center Intelligence Market by Deployment Type
8.7.4 Rest of Europe Contact Center Intelligence Market by End Use

Chapter 9. Company Profiles
9.1 Cisco Systems, Inc.
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Segmental and Regional Analysis
9.1.4 Research & Development Expense
9.1.5 Recent strategies and developments:
9.1.5.1 Partnerships, Collaborations, and Agreements:
9.1.5.2 Acquisition and Mergers:
9.1.5.3 Product Launches and Product Expansions:
9.1.6 SWOT Analysis
9.2 Oracle Corporation
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Segmental and Regional Analysis
9.2.4 Research & Development Expense
9.2.5 Recent strategies and developments:
9.2.5.1 Product Launches and Product Expansions:
9.2.6 SWOT Analysis
9.3 Google, Inc.
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Segmental and Regional Analysis
9.3.4 Research & Development Expense
9.3.5 Recent strategies and developments:
9.3.5.1 Partnerships, Collaborations, and Agreements:
9.3.5.2 Product Launches and Product Expansions:
9.3.6 SWOT Analysis
9.4 SAP SE
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Segmental and Regional Analysis
9.4.4 Research & Development Expense
9.4.5 Recent strategies and developments:
9.4.5.1 Product Launches and Product Expansions:
9.4.6 SWOT Analysis
9.5 Microsoft Corporation
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Segmental and Regional Analysis
9.5.4 Research & Development Expenses
9.5.5 Recent strategies and developments:
9.5.5.1 Partnerships, Collaborations, and Agreements:
9.5.5.2 Acquisition and Mergers:
9.5.6 SWOT Analysis
9.6 IBM Corporation
9.6.1 Company Overview
9.6.2 Financial Analysis
9.6.3 Regional & Segmental Analysis
9.6.4 Research & Development Expenses
9.6.5 Recent strategies and developments:
9.6.5.1 Partnerships, Collaborations, and Agreements:
9.6.5.2 Product Launches and Product Expansions:
9.6.6 SWOT Analysis
9.7 NICE Ltd.
9.7.1 Company Overview
9.7.2 Financial Analysis
9.7.3 Segmental and Regional Analysis
9.7.4 Research & Development Expenses
9.7.5 Recent strategies and developments:
9.7.5.1 Acquisition and Mergers:
9.7.5.2 Product Launches and Product Expansions:
9.7.6 SWOT Analysis
9.8 Five9, Inc.
9.8.1 Company Overview
9.8.2 Financial Analysis
9.8.3 Regional Analysis
9.8.4 Research & Development Expense
9.8.5 Recent strategies and developments:
9.8.5.1 Partnerships, Collaborations, and Agreements:
9.8.5.2 Product Launches and Product Expansions:
9.8.5.3 Acquisition and Mergers:
9.9 Zendesk, Inc.
9.9.1 Company Overview
9.9.2 Financial Analysis
9.9.3 Regional Analysis
9.9.4 Research & Development Expense
9.9.5 Recent strategies and developments:
9.9.5.1 Partnerships, Collaborations, and Agreements:
9.9.5.2 Product Launches and Product Expansions:
9.10. 3CLogic Software, Inc.
9.10.1 Company Overview
9.10.2 Recent strategies and developments:
9.10.2.1 Partnerships, Collaborations, and Agreements:
9.10.2.2 Product Launches and Product Expansions: