Europe Customer Experience Management Market

Europe Customer Experience Management Market

Europe Customer Experience Management Market would witness market growth of 21.0% CAGR during the forecast period (2018 – 2024).

Published: June 2018 | 125 Pages | Format: PDF  | Download PDF

Europe Customer Experience Management Market Overview:

The Europe Customer Experience Management Market size is expected grow at a market growth of 21.0% CAGR during the forecast period.

Rising complexity in the telecom sector has brought about new challenges to the telecom operators. Therefore, addressing customer expectation is critical. Providing subscribers with seamless customer experiences across various touch points and interaction channels would be a key to bring in difference in the service levels. . The importance of customer experience is now a vital part of business strategies, as it helps organizations in enhancing their brands, improve customer loyalty, reduce customer churn, and as a result have a direct impact on the revenues. Disruption in digital technology has led the customers to demand for seamless experience while getting engaged via multiple channels or touch points. Technological advancements in cloud and big data analytics to design, manage, and improve end-to-end consumer experience process would drive the market during the forecast period.

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Market Segmentation:

Based on Touch Point Type, the market is segmented into Call Centers, Email & Web Services, Stores/ Branch, Social Media, and Mobile & Others. Based on Analytical Tool Type, the market is segmented into Text Analytics, Web Analytics, Enterprise Feedback Management Software, and Speech Analytics & Others. Based on Deployment Type, the market is segmented into Cloud and On-Premise. Based on Vertical, the market is segmented into BFSI, Government, Energy & Utilities, Healthcare, Manufacturing, Retail, Telecom, Media & Entertainment, and Others. Based on Regions, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.

Competition Analysis:

The market research report covers the analysis of key stake holders of the Europe Customer Experience Management Market. Key companies profiled in the report include Adobe Systems Inc., Avaya, CA Technologies, Inc., IBM Corporation, Nokia Corporation (Nokia Networks), Open Text Corporation, Oracle Corporation, SAP SE, SAS Institute, Inc., and Zendesk.

Related Reports:

Global Customer Experience Management Market (2018-2024)

North America Customer Experience Management Market (2018-2024)

Asia Pacific Customer Experience Management Market (2018-2024)

LAMEA Customer Experience Management Market (2018-2024)

By Touch Point Type

  • Call Centers
  • Email & Web Services
  • Stores/ Branch
  • Social Media
  • Mobile & Others

By Analytical Tool Type

  • Text Analytics
  • Web Analytics
  • Enterprise Feedback Management Software
  • Speech Analytics & Others

By Organization Size

  • Cloud
  • On-Premise

By Vertical

  • BFSI
  • Government
  • Energy & Utilities
  • Healthcare
  • Manufacturing
  • Retail
  • Telecom, Media & Entertainment
  • Others

By Country

  • Germany Customer Experience Management Market
  • UK Customer Experience Management Market
  • France Customer Experience Management Market
  • Russia Customer Experience Management Market
  • Spain Customer Experience Management Market
  • Italy Customer Experience Management Market
  • Rest of Europe Customer Experience Management Market

Companies Profiled

  • Adobe Systems Inc.
  • Avaya
  • CA Technologies, Inc.
  • IBM Corporation
  • Nokia Corporation (Nokia Networks)
  • Open Text Corporation
  • Oracle Corporation
  • SAP SE
  • SAS Institute, Inc.
  • Zendesk

Unique Offerings from KBV Research

  • Exhaustive coverage of Europe Customer Experience Management Market
  • Highest number of market tables and figures
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  • Assured post sales research support with 10% customization free
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Europe Customer Experience Management Market, by Touch Point Type
1.4.2 Europe Customer Experience Management Market, by Analytical Tool Type
1.4.3 Europe Customer Experience Management Market, by Deployment tYPE
1.4.4 Europe Customer Experience Management Market, by Vertical
1.4.5 Europe Customer Experience Management Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Segmental Analysis
2.1.1.1 Market By Analytical Tool Type
2.1.1.2 Market By Touch Point Type
2.1.1.3 Market By Deployment Type
2.1.1.4 Market By End User
2.1.1.5 Market By Country
2.2 Drivers, and Restraints
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Europe Customer Experience Management Market
3.1 Europe Customer Experience Management Market by Touch Point Type
3.1.1 Europe Call Centers Solution Market by Country
3.1.2 Europe Email & Web Services Market by Country
3.1.3 Europe Stores/ Branch Market by Country
3.1.4 Europe Social Media Market by Country
3.1.5 Europe Mobile & Others Market by Country
Chapter 4. Europe Customer Experience Management Market by Analytical Tool Type
4.1 Introduction
4.1.1 Europe Text Analytics Customer Experience Management Market by Country
4.1.2 Europe Web Analytics Customer Experience Management Market by Country
4.1.3 Europe Enterprise Feedback Management Software Customer Experience Management Market by Country
4.1.4 Europe Speech Analytics & Others Customer Experience Management Market by Country
Chapter 5. Europe Customer Experience Management Market by Deployment Type
5.1 Introduction
5.1.1 Europe Cloud Deployment Customer Experience Management Market by Country
5.1.2 Europe On Premise Deployment Customer Experience Management Market by Country
Chapter 6. Europe Customer Experience Management Market by Vertical
6.1 Introduction
6.1.1 Europe Customer Experience Management in BFSI Market by Country
6.1.2 Europe Customer Experience Management in Government Market by Country
6.1.3 Europe Customer Experience Management in Energy & Utilities Market by Country
6.1.4 Europe Customer Experience Management in Healthcare Market by Country
6.1.5 Europe Customer Experience Management in Manufacturing Market by Country
6.1.6 Europe Customer Experience Management in Retail Market by Country
6.1.7 Europe Customer Experience Management in Telecom, Media & Entertainment Market by Country
6.1.8 Europe Customer Experience Management in Others Market by Country
Chapter 7. Europe Customer Experience Management Market by Country
7.1 Introduction
7.2 Germany Customer Experience Management Market
7.2.1 Germany Customer Experience Management Market by Touch Point Type
7.2.2 Germany Customer Experience Management Market by Analytical Tool Type
7.2.3 Germany Customer Experience Management Market by Deployment Type
7.2.4 Germany Customer Experience Management Market by Vertical
7.3 UK Customer Experience Management Market
7.3.1 UK Customer Experience Management Market by Touch Point Type
7.3.2 UK Customer Experience Management Market by Analytical Tool Type
7.3.3 UK Customer Experience Management Market by Deployment Type
7.3.4 UK Customer Experience Management Market by Vertical
7.4 France Customer Experience Management Market
7.4.1 France Customer Experience Management Market by Touch Point Type
7.4.2 France Customer Experience Management Market by Analytical Tool Type
7.4.3 France Customer Experience Management Market by Deployment Type
7.4.4 France Customer Experience Management Market by Vertical
7.5 Russia Customer Experience Management Market
7.5.1 Russia Customer Experience Management Market by Touch Point Type
7.5.2 Russia Customer Experience Management Market by Analytical Tool Type
7.5.3 Russia Customer Experience Management Market by Deployment Type
7.5.4 Russia Customer Experience Management Market by Vertical
7.6 Spain Customer Experience Management Market
7.6.1 Spain Customer Experience Management Market by Touch Point Type
7.6.2 Spain Customer Experience Management Market by Analytical Tool Type
7.6.3 Spain Customer Experience Management Market by Deployment Type
7.6.4 Spain Customer Experience Management Market by Vertical
7.7 Italy Customer Experience Management Market
7.7.1 Italy Customer Experience Management Market by Touch Point Type
7.7.2 Italy Customer Experience Management Market by Analytical Tool Type
7.7.3 Italy Customer Experience Management Market by Deployment Type
7.7.4 Italy Customer Experience Management Market by Vertical
7.8 Rest of Europe Customer Experience Management Market
7.8.1 Rest of Europe Customer Experience Management Market by Touch Point Type
7.8.2 Rest of Europe Customer Experience Management Market by Analytical Tool Type
7.8.3 Rest of Europe Customer Experience Management Market by Deployment Type
7.8.4 Rest of Europe Customer Experience Management Market by Vertical
Chapter 8. Competitive Study
8.1 KBV Cardinal Matrix
8.2 Recent Industry Wide Strategic Developments
8.2.1 Partnerships, Collaborations and Agreements
8.2.2 Product Launches
8.2.3 Mergers & Acquisitions
Chapter 9. Company Profiles
9.1 Adobe Systems Inc.
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Segmental and Regional Analysis
9.1.4 Research & Development Expense
9.1.5 Strategies at a Glance
9.1.5.1 Product Launch
9.1.5.2 Partnerships, Collaborations, and Agreements
9.2 Avaya
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Segmental and Regional Analysis
9.2.4 Research & Development Expense
9.2.5 Strategies at a Glance
9.2.5.1 Product Launch
9.2.5.2 Partnerships, Collaborations, and Agreements
9.2.5.3 Mergers & Acquisitions
9.3 CA Technologies, Inc.
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Segmental and Regional Analysis
9.3.4 Strategies at a Glance
9.3.4.1 Product Launch
9.4 IBM Corporation
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Segmental and Regional Analysis
9.4.4 Research & Development Expense
9.4.5 Strategies at a Glance
9.4.5.1 Product Launch
9.4.5.2 Partnerships, Collaborations, and Agreements
9.5 Nokia Corporation (Nokia Networks)
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Segmental and Regional Analysis
9.5.4 Research & Development Expense
9.5.5 Strategies at a Glance
9.5.5.1 Product Launch
9.5.5.2 Partnerships, Collaborations, and Agreements
9.6 Open Text Corporation
9.6.1 Company Overview
9.6.2 Financial Analysis
9.6.3 Regional Analysis
9.6.4 Research & Development Expense
9.6.5 Strategies at a Glance
9.6.5.1 Product Launch
9.6.5.2 Partnerships, Collaborations, and Agreements
9.7 Oracle Corporation
9.7.1 Company Overview
9.7.2 Financial Analysis
9.7.3 Segmental and Regional Analysis
9.7.4 Research & Development Expense
9.7.5 Strategies at a Glance
9.7.5.1 Product Launch
9.8 SAP SE
9.8.1 Company Overview
9.8.2 Financial Analysis
9.8.3 Segmental and Regional Analysis
9.8.4 Research & Development Expense
9.8.5 Strategies at a Glance
9.8.5.1 Product Launch
9.8.5.2 Partnerships, Collaborations, and Agreements
9.8.5.3 Mergers & Acquisitions
9.9 SAS Institute, Inc.
9.9.1 Company Overview
9.9.2 Financial Analysis
9.9.3 Segmental and Regional Analysis
9.1 Zendesk
9.10.1 Company Overview
9.10.2 Financial Analysis
9.10.3 Regional Analysis
9.10.4 Research & Development Expense
9.10.5 Strategies at a Glance
9.10.5.1 Product Launch
9.10.5.2 Partnerships, Collaborations, and Agreements
TABLE 1 EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
TABLE 2 EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
TABLE 3 EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
TABLE 4 EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
TABLE 5 EUROPE CALL CENTERS SOLUTION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 6 EUROPE CALL CENTERS SOLUTION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 7 EUROPE EMAIL & WEB SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 8 EUROPE EMAIL & WEB SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 9 EUROPE STORES/ BRANCH MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 10 EUROPE STORES/ BRANCH MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 11 EUROPE SOCIAL MEDIA MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 12 EUROPE SOCIAL MEDIA MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 13 EUROPE MOBILE & OTHERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 14 EUROPE MOBILE & OTHERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 15 EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
TABLE 16 EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
TABLE 17 EUROPE TEXT ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 18 EUROPE TEXT ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 19 EUROPE WEB ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 20 EUROPE WEB ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 21 EUROPE ENTERPRISE FEEDBACK MANAGEMENT SOFTWARE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 22 EUROPE ENTERPRISE FEEDBACK MANAGEMENT SOFTWARE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 23 EUROPE SPEECH ANALYTICS & OTHERS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 24 EUROPE SPEECH ANALYTICS & OTHERS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 25 EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 26 EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 27 EUROPE CLOUD DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 28 EUROPE CLOUD DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 29 EUROPE ON PREMISE DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 30 EUROPE ON PREMISE DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 31 EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 32 EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 33 EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN BFSI MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 34 EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN BFSI MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 35 EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN GOVERNMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 36 EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN GOVERNMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 37 EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN ENERGY & UTILITIES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 38 EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN ENERGY & UTILITIES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 39 EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN HEALTHCARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 40 EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN HEALTHCARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 41 EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN MANUFACTURING MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 42 EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN MANUFACTURING MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 43 EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN RETAIL MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 44 EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN RETAIL MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 45 EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN TELECOM, MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 46 EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN TELECOM, MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 47 EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN OTHERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 48 EUROPE CUSTOMER EXPERIENCE MANAGEMENT IN OTHERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 49 EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 50 EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 51 GERMANY CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
TABLE 52 GERMANY CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
TABLE 53 GERMANY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
TABLE 54 GERMANY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
TABLE 55 GERMANY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
TABLE 56 GERMANY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
TABLE 57 GERMANY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 58 GERMANY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 59 GERMANY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 60 GERMANY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 61 UK CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
TABLE 62 UK CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
TABLE 63 UK CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
TABLE 64 UK CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
TABLE 65 UK CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
TABLE 66 UK CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
TABLE 67 UK CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 68 UK CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 69 UK CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 70 UK CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 71 FRANCE CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
TABLE 72 FRANCE CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
TABLE 73 FRANCE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
TABLE 74 FRANCE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
TABLE 75 FRANCE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
TABLE 76 FRANCE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
TABLE 77 FRANCE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 78 FRANCE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 79 FRANCE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 80 FRANCE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 81 RUSSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
TABLE 82 RUSSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
TABLE 83 RUSSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
TABLE 84 RUSSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
TABLE 85 RUSSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
TABLE 86 RUSSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
TABLE 87 RUSSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 88 RUSSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 89 RUSSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 90 RUSSIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 91 SPAIN CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
TABLE 92 SPAIN CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
TABLE 93 SPAIN CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
TABLE 94 SPAIN CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
TABLE 95 SPAIN CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
TABLE 96 SPAIN CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
TABLE 97 SPAIN CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 98 SPAIN CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 99 SPAIN CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 100 SPAIN CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 101 ITALY CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
TABLE 102 ITALY CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
TABLE 103 ITALY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
TABLE 104 ITALY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
TABLE 105 ITALY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
TABLE 106 ITALY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
TABLE 107 ITALY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 108 ITALY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 109 ITALY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 110 ITALY CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 111 REST OF EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
TABLE 112 REST OF EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
TABLE 113 REST OF EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
TABLE 114 REST OF EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
TABLE 115 REST OF EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
TABLE 116 REST OF EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
TABLE 117 REST OF EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 118 REST OF EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 119 REST OF EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 120 REST OF EUROPE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 121 PARTNERSHIPS, COLLABORATIONS AND AGREEMENTS– CUSTOMER EXPERIENCE MANAGEMENT MARKET
TABLE 122 PRODUCT LAUNCHES – CUSTOMER EXPERIENCE MANAGEMENT MARKET
TABLE 123 MERGERS & ACQUISITIONS – CUSTOMER EXPERIENCE MANAGEMENT MARKET
TABLE 124 KEY INFORMATION – ADOBE SYSTEMS INC
TABLE 125 KEY INFORMATION – AVAYA
TABLE 126 KEY INFORMATION – CA TECHNOLOGIES, INC.
TABLE 127 KEY INFORMATION – IBM CORPORATION
TABLE 128 KEY INFORMATION – NOKIA CORPORATION (NOKIA NETWORKS)
TABLE 129 KEY INFORMATION – OPEN TEXT CORPORATION
TABLE 130 KEY INFORMATION – ORACLE CORPORATION
TABLE 131 KEY INFORMATION – SAP SE
TABLE 132 KEY INFORMATION – SAS INSTITUTE, INC.
TABLE 133 KEY INFORMATION – ZENDESK
 
 LIST OF FIGURES
FIG 1 MARKET BY ANALYTICAL TOOL TYPE
FIG 2 MARKET BY TOUCH POINT TYPE
FIG 3 MARKET BY DEPLOYMENT TYPE
FIG 4 MARKET BY END USER
FIG 5 MARKET BY COUNTRY
FIG 6 KBV CARDINAL MATRIX

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