Europe Customer Experience Management Market

Europe Customer Experience Management Market

Europe Customer Experience Management Market would witness market growth of 21.0% CAGR during the forecast period (2018 – 2024).

Published: June 2018 | 125 Pages | Format: PDF  | Download PDF

Europe Customer Experience Management Market Overview:

The Europe Customer Experience Management Market size is expected grow at a market growth of 21.0% CAGR during the forecast period.

Rising complexity in the telecom sector has brought about new challenges to the telecom operators. Therefore, addressing customer expectation is critical. Providing subscribers with seamless customer experiences across various touch points and interaction channels would be a key to bring in difference in the service levels. . The importance of customer experience is now a vital part of business strategies, as it helps organizations in enhancing their brands, improve customer loyalty, reduce customer churn, and as a result have a direct impact on the revenues. Disruption in digital technology has led the customers to demand for seamless experience while getting engaged via multiple channels or touch points. Technological advancements in cloud and big data analytics to design, manage, and improve end-to-end consumer experience process would drive the market during the forecast period.

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Market Segmentation:

Based on Touch Point Type, the market is segmented into Call Centers, Email & Web Services, Stores/ Branch, Social Media, and Mobile & Others. Based on Analytical Tool Type, the market is segmented into Text Analytics, Web Analytics, Enterprise Feedback Management Software, and Speech Analytics & Others. Based on Deployment Type, the market is segmented into Cloud and On-Premise. Based on Vertical, the market is segmented into BFSI, Government, Energy & Utilities, Healthcare, Manufacturing, Retail, Telecom, Media & Entertainment, and Others. Based on Regions, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.

Competition Analysis:

The market research report covers the analysis of key stake holders of the Europe Customer Experience Management Market. Key companies profiled in the report include Adobe Systems Inc., Avaya, CA Technologies, Inc., IBM Corporation, Nokia Corporation (Nokia Networks), Open Text Corporation, Oracle Corporation, SAP SE, SAS Institute, Inc., and Zendesk.

Related Reports:

Global Customer Experience Management Market (2018-2024)

North America Customer Experience Management Market (2018-2024)

Asia Pacific Customer Experience Management Market (2018-2024)

LAMEA Customer Experience Management Market (2018-2024)

By Touch Point Type

  • Call Centers
  • Email & Web Services
  • Stores/ Branch
  • Social Media
  • Mobile & Others

By Analytical Tool Type

  • Text Analytics
  • Web Analytics
  • Enterprise Feedback Management Software
  • Speech Analytics & Others

By Organization Size

  • Cloud
  • On-Premise

By Vertical

  • BFSI
  • Government
  • Energy & Utilities
  • Healthcare
  • Manufacturing
  • Retail
  • Telecom, Media & Entertainment
  • Others

By Country

  • Germany Customer Experience Management Market
  • UK Customer Experience Management Market
  • France Customer Experience Management Market
  • Russia Customer Experience Management Market
  • Spain Customer Experience Management Market
  • Italy Customer Experience Management Market
  • Rest of Europe Customer Experience Management Market

Companies Profiled

  • Adobe Systems Inc.
  • Avaya
  • CA Technologies, Inc.
  • IBM Corporation
  • Nokia Corporation (Nokia Networks)
  • Open Text Corporation
  • Oracle Corporation
  • SAP SE
  • SAS Institute, Inc.
  • Zendesk

Unique Offerings from KBV Research

  • Exhaustive coverage of Europe Customer Experience Management Market
  • Highest number of market tables and figures
  • Subscription based model available
  • Guaranteed best price
  • Assured post sales research support with 10% customization free

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