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Europe Customer Information System Market Size, Share & Trends Analysis Report By Component (Solution and Services), By Application, By Country and Growth Forecast, 2024 - 2031

Published Date : 07-Oct-2024

Pages: 124

Formats: PDF

The Europe Customer Information System Market would witness market growth of 11.5% CAGR during the forecast period (2024-2031).

The Germany market dominated the Europe Utility Gas Management Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $31.5 million by 2031. The UK market is exhibiting a CAGR of 11.7% during (2024 - 2031). Additionally, The France market would experience a CAGR of 13.6% during (2024 - 2031).

Europe Customer Information System Market

Telecom companies utilize CIS to identify customers at risk of churning by analyzing usage patterns and customer satisfaction metrics. This allows for timely retention strategies. CIS also helps telecom providers customize service plans based on individual customer usage data, ensuring customers receive the most suitable options. Financial institutions use CIS to consolidate data from multiple sources (loans, credit cards, investments) into a single customer profile, enabling holistic customer relationship management. CIS aids in assessing customer creditworthiness by analyzing historical financial behaviour, which helps make informed lending decisions.

CIS facilitates the development of patient portals where individuals can access their health records, schedule appointments, and communicate with healthcare providers, fostering greater patient engagement. By analyzing patient data, CIS can identify trends and predict potential health issues, allowing healthcare providers to intervene early and improve outcomes.

As the urban population expands and the EU emphasizes sustainable urban development, utilities will increasingly rely on CIS solutions to manage their operations effectively, engage with customers, and support innovative urban initiatives. The interaction between urbanization and advanced consumer information systems will significantly influence the future of European utility services. Thus, the customer information system market is expected to experience substantial development in response to the increasing urbanization in Europe.

Free Valuable Insights: The Global Customer Information System Market will Hit USD 3.1 Billion by 2031, at a CAGR of 11.9%

Based on Component, the market is segmented into Solution and Services (Customer Information System Implementation Service, Support Service, and Legacy Extension Consulting Service). Based on Application, the market is segmented into Electricity & Power Management, Water & Wastewater Management, and Utility Gas Management. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.

List of Key Companies Profiled

  • IBM Corporation
  • SAP SE
  • Oracle Corporation
  • Harris Computer (Constellation Software, Inc.)
  • Microsoft Corporation
  • Fluentgrid Limited
  • Gentrack Group Limited
  • Hansen Technologies, Ltd.
  • Itineris NV
  • Wipro Limited

Europe Customer Information System Market Report Segmentation

By Component

  • Solution
  • Services

By Service Type

  • Customer Information System Implementation Service
  • Support Service
  • Legacy Extension Consulting Service

By Application

  • Electricity & Power Management
  • Water & Wastewater Management
  • Utility Gas Management

By Country

  • Germany
  • UK
  • France
  • Russia
  • Spain
  • Italy
  • Rest of Europe
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Europe Customer Information System Market, by Component
1.4.1 Europe Customer Information System Market, by Service Type
1.4.2 Europe Customer Information System Market, by Application
1.4.3 Europe Customer Information System Market, by Country
1.5 Methodology for the research

Chapter 2. Market at a Glance
2.1 Key Highlights

Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges

Chapter 4. Competition Analysis - Global
4.1 KBV Cardinal Matrix
4.2 Recent Industry Wide Strategic Developments
4.2.1 Partnerships, Collaborations and Agreements
4.2.2 Product Launches and Product Expansions
4.2.3 Acquisition and Mergers
4.2.4 Geographical Expansions
4.3 Market Share Analysis, 2023
4.4 Top Winning Strategies
4.4.1 Key Leading Strategies: Percentage Distribution (2020-2024)
4.4.2 Key Strategic Move: (Partnerships, Collaborations & Agreements: 2021, Jan – 2024, Aug) Leading Players
4.5 Porter Five Forces Analysis

Chapter 5. Europe Customer Information System Market by Component
5.1 Europe Solution Market by Country
5.2 Europe Services Market by Country

Chapter 6. Europe Customer Information System Market by Service Type
6.1 Europe Customer Information System Implementation Service Market by Country
6.2 Europe Support Service Market by Country
6.3 Europe Legacy Extension Consulting Service Market by Country

Chapter 7. Europe Customer Information System Market by Application
7.1 Europe Electricity & Power Management Market by Country
7.2 Europe Water & Wastewater Management Market by Country
7.3 Europe Utility Gas Management Market by Country

Chapter 8. Europe Customer Information System Market by Country
8.1 Germany Customer Information System Market
8.1.1 Germany Customer Information System Market by Component
8.1.2 Germany Customer Information System Market by Service Type
8.1.3 Germany Customer Information System Market by Application
8.2 UK Customer Information System Market
8.2.1 UK Customer Information System Market by Component
8.2.2 UK Customer Information System Market by Service Type
8.2.3 UK Customer Information System Market by Application
8.3 France Customer Information System Market
8.3.1 France Customer Information System Market by Component
8.3.2 France Customer Information System Market by Service Type
8.3.3 France Customer Information System Market by Application
8.4 Russia Customer Information System Market
8.4.1 Russia Customer Information System Market by Component
8.4.2 Russia Customer Information System Market by Service Type
8.4.3 Russia Customer Information System Market by Application
8.5 Spain Customer Information System Market
8.5.1 Spain Customer Information System Market by Component
8.5.2 Spain Customer Information System Market by Service Type
8.5.3 Spain Customer Information System Market by Application
8.6 Italy Customer Information System Market
8.6.1 Italy Customer Information System Market by Component
8.6.2 Italy Customer Information System Market by Service Type
8.6.3 Italy Customer Information System Market by Application
8.7 Rest of Europe Customer Information System Market
8.7.1 Rest of Europe Customer Information System Market by Component
8.7.2 Rest of Europe Customer Information System Market by Service Type
8.7.3 Rest of Europe Customer Information System Market by Application

Chapter 9. Company Profiles
9.1 Gentrack Group Limited
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Recent strategies and developments:
9.1.3.1 Product Launches and Product Expansions:
9.1.3.2 Geographical Expansions:
9.2 Fluentgrid Limited
9.2.1 Company Overview
9.3 Itineris NV
9.3.1 Company Overview
9.3.2 Recent strategies and developments:
9.3.2.1 Partnerships, Collaborations, and Agreements:
9.3.2.2 Acquisition and Mergers:
9.4 IBM Corporation
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Regional & Segmental Analysis
9.4.4 Research & Development Expenses
9.4.5 Recent strategies and developments:
9.4.5.1 Partnerships, Collaborations, and Agreements:
9.4.5.2 Acquisition and Mergers:
9.4.6 SWOT Analysis
9.5 Oracle Corporation
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Segmental and Regional Analysis
9.5.4 Research & Development Expense
9.5.5 Recent strategies and developments:
9.5.5.1 Partnerships, Collaborations, and Agreements:
9.5.5.2 Product Launches and Product Expansions:
9.5.6 SWOT Analysis
9.6 SAP SE
9.6.1 Company Overview
9.6.2 Financial Analysis
9.6.3 Regional Analysis
9.6.4 Research & Development Expense
9.6.5 Recent strategies and developments:
9.6.5.1 Partnerships, Collaborations, and Agreements:
9.6.5.2 Product Launches and Product Expansions:
9.6.6 SWOT Analysis
9.7 Harris Computer (Constellation Software, Inc.)
9.7.1 Company Overview
9.7.2 Financial Analysis
9.7.3 Regional Analysis
9.7.4 Research & Development Expenses
9.7.5 Recent strategies and developments:
9.7.5.1 Partnerships, Collaborations, and Agreements:
9.7.5.2 Product Launches and Product Expansions:
9.7.5.3 Acquisition and Mergers:
9.7.6 SWOT Analysis
9.8 Hansen Technologies, Ltd.
9.8.1 Company Overview
9.8.2 Financial Analysis
9.8.3 Regional Analysis
9.8.4 Recent strategies and developments:
9.8.4.1 Acquisition and Mergers:
9.9 Wipro Limited
9.9.1 Company Overview
9.9.2 Financial Analysis
9.9.3 Segmental and Regional Analysis
9.9.4 Research & Development Expenses
9.9.5 Recent strategies and developments:
9.9.5.1 Partnerships, Collaborations, and Agreements:
9.9.6 SWOT Analysis
9.10. Microsoft Corporation
9.10.1 Company Overview
9.10.2 Financial Analysis
9.10.3 Segmental and Regional Analysis
9.10.4 Research & Development Expenses
9.10.5 Recent strategies and developments:
9.10.5.1 Acquisition and Mergers:
9.10.6 SWOT Analysis
TABLE 1 Europe Customer Information System Market, 2020 - 2023, USD Million
TABLE 2 Europe Customer Information System Market, 2024 - 2031, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Customer Information System Market
TABLE 4 Product Launches And Product Expansions– Customer Information System Market
TABLE 5 Acquisition and Mergers– Customer Information System Market
TABLE 6 Geographical Expansions– Customer Information System Market
TABLE 7 Europe Customer Information System Market by Component, 2020 - 2023, USD Million
TABLE 8 Europe Customer Information System Market by Component, 2024 - 2031, USD Million
TABLE 9 Europe Solution Market by Country, 2020 - 2023, USD Million
TABLE 10 Europe Solution Market by Country, 2024 - 2031, USD Million
TABLE 11 Europe Services Market by Country, 2020 - 2023, USD Million
TABLE 12 Europe Services Market by Country, 2024 - 2031, USD Million
TABLE 13 Europe Customer Information System Market by Service Type, 2020 - 2023, USD Million
TABLE 14 Europe Customer Information System Market by Service Type, 2024 - 2031, USD Million
TABLE 15 Europe Customer Information System Implementation Service Market by Country, 2020 - 2023, USD Million
TABLE 16 Europe Customer Information System Implementation Service Market by Country, 2024 - 2031, USD Million
TABLE 17 Europe Support Service Market by Country, 2020 - 2023, USD Million
TABLE 18 Europe Support Service Market by Country, 2024 - 2031, USD Million
TABLE 19 Europe Legacy Extension Consulting Service Market by Country, 2020 - 2023, USD Million
TABLE 20 Europe Legacy Extension Consulting Service Market by Country, 2024 - 2031, USD Million
TABLE 21 Europe Customer Information System Market by Application, 2020 - 2023, USD Million
TABLE 22 Europe Customer Information System Market by Application, 2024 - 2031, USD Million
TABLE 23 Europe Electricity & Power Management Market by Country, 2020 - 2023, USD Million
TABLE 24 Europe Electricity & Power Management Market by Country, 2024 - 2031, USD Million
TABLE 25 Europe Water & Wastewater Management Market by Country, 2020 - 2023, USD Million
TABLE 26 Europe Water & Wastewater Management Market by Country, 2024 - 2031, USD Million
TABLE 27 Europe Utility Gas Management Market by Country, 2020 - 2023, USD Million
TABLE 28 Europe Utility Gas Management Market by Country, 2024 - 2031, USD Million
TABLE 29 Europe Customer Information System Market by Country, 2020 - 2023, USD Million
TABLE 30 Europe Customer Information System Market by Country, 2024 - 2031, USD Million
TABLE 31 Germany Customer Information System Market, 2020 - 2023, USD Million
TABLE 32 Germany Customer Information System Market, 2024 - 2031, USD Million
TABLE 33 Germany Customer Information System Market by Component, 2020 - 2023, USD Million
TABLE 34 Germany Customer Information System Market by Component, 2024 - 2031, USD Million
TABLE 35 Germany Customer Information System Market by Service Type, 2020 - 2023, USD Million
TABLE 36 Germany Customer Information System Market by Service Type, 2024 - 2031, USD Million
TABLE 37 Germany Customer Information System Market by Application, 2020 - 2023, USD Million
TABLE 38 Germany Customer Information System Market by Application, 2024 - 2031, USD Million
TABLE 39 UK Customer Information System Market, 2020 - 2023, USD Million
TABLE 40 UK Customer Information System Market, 2024 - 2031, USD Million
TABLE 41 UK Customer Information System Market by Component, 2020 - 2023, USD Million
TABLE 42 UK Customer Information System Market by Component, 2024 - 2031, USD Million
TABLE 43 UK Customer Information System Market by Service Type, 2020 - 2023, USD Million
TABLE 44 UK Customer Information System Market by Service Type, 2024 - 2031, USD Million
TABLE 45 UK Customer Information System Market by Application, 2020 - 2023, USD Million
TABLE 46 UK Customer Information System Market by Application, 2024 - 2031, USD Million
TABLE 47 France Customer Information System Market, 2020 - 2023, USD Million
TABLE 48 France Customer Information System Market, 2024 - 2031, USD Million
TABLE 49 France Customer Information System Market by Component, 2020 - 2023, USD Million
TABLE 50 France Customer Information System Market by Component, 2024 - 2031, USD Million
TABLE 51 France Customer Information System Market by Service Type, 2020 - 2023, USD Million
TABLE 52 France Customer Information System Market by Service Type, 2024 - 2031, USD Million
TABLE 53 France Customer Information System Market by Application, 2020 - 2023, USD Million
TABLE 54 France Customer Information System Market by Application, 2024 - 2031, USD Million
TABLE 55 Russia Customer Information System Market, 2020 - 2023, USD Million
TABLE 56 Russia Customer Information System Market, 2024 - 2031, USD Million
TABLE 57 Russia Customer Information System Market by Component, 2020 - 2023, USD Million
TABLE 58 Russia Customer Information System Market by Component, 2024 - 2031, USD Million
TABLE 59 Russia Customer Information System Market by Service Type, 2020 - 2023, USD Million
TABLE 60 Russia Customer Information System Market by Service Type, 2024 - 2031, USD Million
TABLE 61 Russia Customer Information System Market by Application, 2020 - 2023, USD Million
TABLE 62 Russia Customer Information System Market by Application, 2024 - 2031, USD Million
TABLE 63 Spain Customer Information System Market, 2020 - 2023, USD Million
TABLE 64 Spain Customer Information System Market, 2024 - 2031, USD Million
TABLE 65 Spain Customer Information System Market by Component, 2020 - 2023, USD Million
TABLE 66 Spain Customer Information System Market by Component, 2024 - 2031, USD Million
TABLE 67 Spain Customer Information System Market by Service Type, 2020 - 2023, USD Million
TABLE 68 Spain Customer Information System Market by Service Type, 2024 - 2031, USD Million
TABLE 69 Spain Customer Information System Market by Application, 2020 - 2023, USD Million
TABLE 70 Spain Customer Information System Market by Application, 2024 - 2031, USD Million
TABLE 71 Italy Customer Information System Market, 2020 - 2023, USD Million
TABLE 72 Italy Customer Information System Market, 2024 - 2031, USD Million
TABLE 73 Italy Customer Information System Market by Component, 2020 - 2023, USD Million
TABLE 74 Italy Customer Information System Market by Component, 2024 - 2031, USD Million
TABLE 75 Italy Customer Information System Market by Service Type, 2020 - 2023, USD Million
TABLE 76 Italy Customer Information System Market by Service Type, 2024 - 2031, USD Million
TABLE 77 Italy Customer Information System Market by Application, 2020 - 2023, USD Million
TABLE 78 Italy Customer Information System Market by Application, 2024 - 2031, USD Million
TABLE 79 Rest of Europe Customer Information System Market, 2020 - 2023, USD Million
TABLE 80 Rest of Europe Customer Information System Market, 2024 - 2031, USD Million
TABLE 81 Rest of Europe Customer Information System Market by Component, 2020 - 2023, USD Million
TABLE 82 Rest of Europe Customer Information System Market by Component, 2024 - 2031, USD Million
TABLE 83 Rest of Europe Customer Information System Market by Service Type, 2020 - 2023, USD Million
TABLE 84 Rest of Europe Customer Information System Market by Service Type, 2024 - 2031, USD Million
TABLE 85 Rest of Europe Customer Information System Market by Application, 2020 - 2023, USD Million
TABLE 86 Rest of Europe Customer Information System Market by Application, 2024 - 2031, USD Million
TABLE 87 Key Information – Gentrack Group Limited
TABLE 88 Key Information – Fluentgrid Limited
TABLE 89 Key Information – Itineris NV
TABLE 90 Key Information – IBM Corporation
TABLE 91 Key Information – Oracle Corporation
TABLE 92 Key Information – SAP SE
TABLE 93 Key Information – Harris Computer
TABLE 94 Key Information – Hansen Technologies, Ltd.
TABLE 95 Key Information – Wipro Limited
TABLE 96 Key Information – Microsoft Corporation

List of Figures
FIG 1 Methodology for the research
FIG 2 Europe Customer Information System Market, 2020 - 2031, USD Million
FIG 3 Key Factors Impacting Customer Information System Market
FIG 4 KBV Cardinal Matrix
FIG 5 Market Share Analysis, 2023
FIG 6 Key Leading Strategies: Percentage Distribution (2020-2024)
FIG 7 Key Strategic Move: (Partnerships, Collaborations & Agreements: 2021, Jan – 2024, Aug) Leading Players
FIG 8 Porter’s Five Forces Analysis – Customer Information System Market
FIG 9 Europe Customer Information System Market share by Component, 2023
FIG 10 Europe Customer Information System Market share by Component, 2031
FIG 11 Europe Customer Information System Market by Component, 2020 - 2031, USD Million
FIG 12 Europe Customer Information System Market share by Service Type, 2023
FIG 13 Europe Customer Information System Market share by Service Type, 2031
FIG 14 Europe Customer Information System Market by Service Type, 2020 - 2031, USD Million
FIG 15 Europe Customer Information System Market share by Application, 2023
FIG 16 Europe Customer Information System Market share by Application, 2031
FIG 17 Europe Customer Information System Market by Application, 2020 - 2031, USD Million
FIG 18 Europe Customer Information System Market share by Country, 2023
FIG 19 Europe Customer Information System Market share by Country, 2031
FIG 20 Europe Customer Information System Market by Country, 2020 - 2031, USD Million
FIG 21 Recent strategies and developments: Gentrack Group Limited
FIG 22 Recent strategies and developments: Itineris NV
FIG 23 Recent strategies and developments: IBM Corporation
FIG 24 SWOT Analysis: IBM Corporation
FIG 25 Recent strategies and developments: Oracle Corporation
FIG 26 SWOT Analysis: Oracle Corporation
FIG 27 Recent strategies and developments: SAP SE
FIG 28 SWOT Analysis: SAP SE
FIG 29 Recent strategies and developments: Harris Computer
FIG 30 SWOT Analysis: Harris Computer
FIG 31 SWOT Analysis: Wipro Limited
FIG 32 SWOT Analysis: Microsoft Corporation

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