Europe Customer Self-service Software Market By Component (Solution and Services), By Deployment Type (Cloud and On-premise), By End User (BFSI, Retail & Consumer Goods, Government & Defense, Healthcare, Telecom & IT, Manufacturing and Others), By Country, Industry Analysis and Forecast, 2020 - 2026

The Europe Customer Self-Service Software Market would witness market growth of 23.3% CAGR during the forecast period (2020-2026). The software is intended to permit customers to acquire responses to their queries with the help of an automated interview. Such a method assists in improving the degree of user experience and making sure an effective service in comparison to the traditional search-based approach.

Self-service solutions are mainly created with a user-centric platform method so that data can be assessed by users from any place and anytime is expected to drive the growth of the market. On the contrary, the majority of small and medium-sized companies are striving to reduce the cost of the contact center. Customer self-service software can significantly assist these companies in restraining these costs while concentrating on increasing the gross profit.

Companies are aggressively installing customer self-services software to bolster their reach to the customers and provide them support on a 24*7 basis. Customer self-service software solutions permit enterprises to fulfil the ever-changing needs of their customers effectively, hence rising the degree of customer satisfaction and supporting the retention of the customer. In addition to managing customer relationships, customer self-service software can also assist companies in managing relationships of the employee. This will help enterprises to significantly reduce the expenses for procuring customer relationship management and employee relationship management software. These are a few significant components that are anticipated to boost market development over the forecast period.

The threats related to data breaches from a third-party vendor could lead companies to reconsider their investments in Self Service solutions as, it puts the customer data on risk of sharing to other companies. The economic slowdown emerging from the outbreak of the COVID-19 pandemic is anticipated to generate strategic change buying criteria of enterprises, as organizations have begun prioritizing business stability while putting new investments instead of investing in new services and solutions. This is also anticipated to hamper the market growth over the forecast period.

Based on Component, the market is segmented into Solution and Services. Solution segment is further bifurcated across Web Self-service, Mobile Self-service, Intelligent Virtual Assistants, Social Media & Community Self-service, Email Management, and Others. Services segment is further segmented into Professional Services and Managed Services. Based on Deployment Type, the market is segmented into Cloud and On-premise. Based on End User, the market is segmented into BFSI, Retail & Consumer Goods, Government & Defense, Healthcare, Telecom & IT, Manufacturing and Others. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.

Free Valuable Insights: Customer Self-service Software Market in Europe is expected to register a CAGR of 23.3% during the forecast period (2020-2026)

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Microsoft Corporation, Nuance Communications, Inc., Oracle Corporation, SAP SE, Salesforce.com, Inc., Avaya Holdings Corporation, Verint Systems, Inc., Zendesk, Inc., BMC Software, Inc. (KKR & Co., Inc.) and Aspect Software, Inc. (Vector Capital)

Scope of the Study

Market Segments Covered in the Report:

By Component

• Solution
  • Web Self-service
  • Mobile Self-service
  • Intelligent Virtual Assistants
  • Social Media & Community Self-service
  • Email Management
  • Others
• Services
  • Professional Services
  • Managed Services

By Deployment Type

• Cloud
• On-premise

By End-User

• BFSI
• Retail and Consumer Goods
• Government & Defense
• Healthcare
• Telecom & IT
• Manufacturing
• Others

By Country

• Germany
• UK
• France
• Russia
• Spain
• Italy
• Rest of Europe

Companies Profiled

• Microsoft Corporation
• Nuance Communications, Inc.
• Oracle Corporation
• SAP SE
• Salesforce.com
• Avaya Holdings Corporation
• Verint Systems, Inc.
• Zendesk, Inc.
• BMC Software, Inc. (KKR & Co., Inc.)
• Aspect Software, Inc. (Vector Capital)

Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Europe Customer Self-service Software Market, by Component
1.4.2 Europe Customer Self-service Software Market, by Deployment Type
1.4.3 Europe Customer Self-service Software Market, by End User
1.4.4 Europe Customer Self-service Software Market, by Country
1.5 Methodology for the research

Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints

Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2016-2020)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2017, Mar – 2020, Dec) Leading Players
3.3.3 Key Strategic Move: (Product Launches and Product Expansions : 2017, Apr – 2020, Oct) Leading Players

Chapter 4. Europe Customer Self-service Software Market by Component
4.1 Europe Customer Self-service Software Solution Market by Country
4.2 Europe Customer Self-service Software Market by Solution Type
4.2.1 Europe Customer Self-service Software Web Self-service Market by Country
4.2.2 Europe Customer Self-service Software Mobile Self-service Market by Country
4.2.3 Europe Customer Self-service Software Intelligent Virtual Assistants Market by Country
4.2.4 Europe Customer Self-service Software Social Media & Community Self-service Market by Country
4.2.5 Europe Customer Self-service Software Email Management Market by Country
4.2.6 Europe Other Solution Type Customer Self-service Software Market by Country
4.3 Europe Customer Self-service Software Services Market by Country
4.4 Europe Customer Self-service Software Market by Services Type
4.4.1 Europe Professional Services Customer Self-service Software Market by Country
4.4.2 Europe Managed Services Customer Self-service Software Market by Country

Chapter 5. Europe Customer Self-service Software Market by Deployment Type
5.1 Europe Cloud Customer Self-service Software Market by Country
5.2 Europe On-premise Customer Self-service Software Market by Country

Chapter 6. Europe Customer Self-service Software Market by End User
6.1 Europe BFSI Customer Self-service Software Market by Country
6.2 Europe Retail and Consumer Goods Customer Self-service Software Market by Country
6.3 Europe Government & Defense Customer Self-service Software Market by Country
6.4 Europe Healthcare Customer Self-service Software Market by Country
6.5 Europe Telecom & IT Customer Self-service Software Market by Country
6.6 Europe Manufacturing Customer Self-service Software Market by Country
6.7 Europe Others Customer Self-service Software Market by Country

Chapter 7. Europe Customer Self-service Software Market by Country
7.1 Germany Customer Self-service Software Market
7.1.1 Germany Customer Self-service Software Market by Component
7.1.1.1 Germany Customer Self-service Software Market by Solution Type
7.1.1.2 Germany Customer Self-service Software Market by Services Type
7.1.2 Germany Customer Self-service Software Market by Deployment Type
7.1.3 Germany Customer Self-service Software Market by End User
7.2 UK Customer Self-service Software Market
7.2.1 UK Customer Self-service Software Market by Component
7.2.1.1 UK Customer Self-service Software Market by Solution Type
7.2.1.2 UK Customer Self-service Software Market by Services Type
7.2.2 UK Customer Self-service Software Market by Deployment Type
7.2.3 UK Customer Self-service Software Market by End User
7.3 France Customer Self-service Software Market
7.3.1 France Customer Self-service Software Market by Component
7.3.1.1 France Customer Self-service Software Market by Solution Type
7.3.1.2 France Customer Self-service Software Market by Services Type
7.3.2 France Customer Self-service Software Market by Deployment Type
7.3.3 France Customer Self-service Software Market by End User
7.4 Russia Customer Self-service Software Market
7.4.1 Russia Customer Self-service Software Market by Component
7.4.1.1 Russia Customer Self-service Software Market by Solution Type
7.4.1.2 Russia Customer Self-service Software Market by Services Type
7.4.2 Russia Customer Self-service Software Market by Deployment Type
7.4.3 Russia Customer Self-service Software Market by End User
7.5 Spain Customer Self-service Software Market
7.5.1 Spain Customer Self-service Software Market by Component
7.5.1.1 Spain Customer Self-service Software Market by Solution Type
7.5.1.2 Spain Customer Self-service Software Market by Services Type
7.5.2 Spain Customer Self-service Software Market by Deployment Type
7.5.3 Spain Customer Self-service Software Market by End User
7.6 Italy Customer Self-service Software Market
7.6.1 Italy Customer Self-service Software Market by Component
7.6.1.1 Italy Customer Self-service Software Market by Solution Type
7.6.1.2 Italy Customer Self-service Software Market by Services Type
7.6.2 Italy Customer Self-service Software Market by Deployment Type
7.6.3 Italy Customer Self-service Software Market by End User
7.7 Rest of Europe Customer Self-service Software Market
7.7.1 Rest of Europe Customer Self-service Software Market by Component
7.7.1.1 Rest of Europe Customer Self-service Software Market by Solution Type
7.7.1.2 Rest of Europe Customer Self-service Software Market by Services Type
7.7.2 Rest of Europe Customer Self-service Software Market by Deployment Type
7.7.3 Rest of Europe Customer Self-service Software Market by End User

Chapter 8. Company Profiles
8.1 Microsoft Corporation
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Segmental and Regional Analysis
8.1.4 Research & Development Expenses
8.1.5 Recent strategies and developments:
8.1.5.1 Partnerships, Collaborations, and Agreements:
8.1.5.2 Acquisition and Mergers:
8.1.6 SWOT Analysis
8.2 Nuance Communications, Inc.
8.2.1 Company Overview
8.2.2 Financial Analysis
8.2.3 Segmental and Regional Analysis
8.2.4 Research & Development Expense
8.2.1 Recent strategies and developments:
8.2.1.1 Partnerships, Collaborations, and Agreements:
8.2.1.2 Acquisition and Mergers:
8.2.1.3 Product Launches and Product Expansions:
8.2.2 SWOT Analysis
8.3 Oracle Corporation
8.3.1 Company Overview
8.3.2 Financial Analysis
8.3.3 Segmental and Regional Analysis
8.3.4 Research & Development Expense
8.3.5 Recent strategies and developments:
8.3.5.1 Product Launches and Product Expansions:
8.3.6 SWOT Analysis
8.4 SAP SE
8.4.1 Company Overview
8.4.2 Financial Analysis
8.4.3 Segmental and Regional Analysis
8.4.4 Research & Development Expense
8.4.5 Recent strategies and developments:
8.4.5.1 Partnerships, Collaborations, and Agreements:
8.4.5.2 Product Launches and Product Expansions:
8.4.6 SWOT Analysis
8.5 Salesforce.com, Inc.
8.5.1 Company Overview
8.5.2 Financial Analysis
8.5.3 Regional Analysis
8.5.4 Research & Development Expense
8.5.5 Recent strategies and developments:
8.5.5.1 Partnerships, Collaborations, and Agreements:
8.5.5.2 Acquisition and Mergers:
8.5.6 SWOT Analysis
8.6 Avaya Holdings Corporation
8.6.1 Company Overview
8.6.2 Financial Analysis
8.6.3 Segmental and Regional Analysis
8.6.4 Research & Development Expense
8.6.5 Recent strategies and developments:
8.6.5.1 Partnerships, Collaborations, and Agreements:
8.6.5.2 Product Launches and Product Expansions:
8.7 Verint Systems, Inc.
8.7.1 Company Overview
8.7.2 Financial Analysis
8.7.3 Segmental and Regional Analysis
8.7.4 Research and Development Expense
8.7.5 Recent strategies and developments:
8.7.5.1 Acquisition and Mergers:
8.7.5.2 Product Launches and Product Expansions:
8.8 Zendesk, Inc.
8.8.1 Company Overview
8.8.2 Financial Analysis
8.8.3 Regional Analysis
8.8.4 Research & Development Expense
8.8.5 Recent strategies and developments:
8.8.5.1 Partnerships, Collaborations, and Agreements:
8.8.5.2 Acquisition and Mergers:
8.8.5.3 Product Launches and Product Expansions:
8.9 BMC Software, Inc. (KKR & Co., Inc.)
8.9.1 Company Overview
8.9.2 Financial Analysis
8.9.3 Regional Analysis
8.9.4 Recent strategies and developments:
8.9.4.1 Acquisition and Mergers:
8.9.4.2 Product Launches and Product Expansions:
8.10. Aspect Software, Inc. (Vector Capital)
8.10.1 Company Overview
8.10.2 Recent strategies and developments:
8.10.2.1 Partnerships, Collaborations, and Agreements:
8.10.2.2 Product Launches and Product Expansions:

TABLE 1 Europe Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 2 Europe Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Customer Self-service Software Market
TABLE 4 Product Launches And Product Expansions– Customer Self-service Software Market
TABLE 5 Acquisition and Mergers– Customer Self-service Software Market
TABLE 6 Europe Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 7 Europe Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 8 Europe Customer Self-service Software Solution Market by Country, 2016 - 2019, USD Million
TABLE 9 Europe Customer Self-service Software Solution Market by Country, 2020 - 2026, USD Million
TABLE 10 Europe Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 11 Europe Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 12 Europe Customer Self-service Software Web Self-service Market by Country, 2016 - 2019, USD Million
TABLE 13 Europe Customer Self-service Software Web Self-service Market by Country, 2020 - 2026, USD Million
TABLE 14 Europe Customer Self-service Software Mobile Self-service Market by Country, 2016 - 2019, USD Million
TABLE 15 Europe Customer Self-service Software Mobile Self-service Market by Country, 2020 - 2026, USD Million
TABLE 16 Europe Customer Self-service Software Intelligent Virtual Assistants Market by Country, 2016 - 2019, USD Million
TABLE 17 Europe Customer Self-service Software Intelligent Virtual Assistants Market by Country, 2020 - 2026, USD Million
TABLE 18 Europe Customer Self-service Software Social Media & Community Self-service Market by Country, 2016 - 2019, USD Million
TABLE 19 Europe Customer Self-service Software Social Media & Community Self-service Market by Country, 2020 - 2026, USD Million
TABLE 20 Europe Customer Self-service Software Email Management Market by Country, 2016 - 2019, USD Million
TABLE 21 Europe Customer Self-service Software Email Management Market by Country, 2020 - 2026, USD Million
TABLE 22 Europe Other Solution Type Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 23 Europe Other Solution Type Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 24 Europe Customer Self-service Software Services Market by Country, 2016 - 2019, USD Million
TABLE 25 Europe Customer Self-service Software Services Market by Country, 2020 - 2026, USD Million
TABLE 26 Europe Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 27 Europe Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 28 Europe Professional Services Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 29 Europe Professional Services Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 30 Europe Managed Services Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 31 Europe Managed Services Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 32 Europe Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 33 Europe Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 34 Europe Cloud Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 35 Europe Cloud Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 36 Europe On-premise Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 37 Europe On-premise Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 38 Europe Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 39 Europe Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 40 Europe BFSI Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 41 Europe BFSI Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 42 Europe Retail and Consumer Goods Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 43 Europe Retail and Consumer Goods Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 44 Europe Government & Defense Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 45 Europe Government & Defense Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 46 Europe Healthcare Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 47 Europe Healthcare Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 48 Europe Telecom & IT Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 49 Europe Telecom & IT Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 50 Europe Manufacturing Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 51 Europe Manufacturing Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 52 Europe Others Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 53 Europe Others Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 54 Europe Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 55 Europe Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 56 Germany Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 57 Germany Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 58 Germany Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 59 Germany Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 60 Germany Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 61 Germany Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 62 Germany Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 63 Germany Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 64 Germany Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 65 Germany Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 66 Germany Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 67 Germany Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 68 UK Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 69 UK Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 70 UK Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 71 UK Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 72 UK Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 73 UK Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 74 UK Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 75 UK Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 76 UK Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 77 UK Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 78 UK Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 79 UK Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 80 France Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 81 France Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 82 France Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 83 France Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 84 France Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 85 France Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 86 France Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 87 France Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 88 France Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 89 France Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 90 France Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 91 France Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 92 Russia Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 93 Russia Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 94 Russia Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 95 Russia Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 96 Russia Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 97 Russia Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 98 Russia Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 99 Russia Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 100 Russia Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 101 Russia Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 102 Russia Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 103 Russia Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 104 Spain Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 105 Spain Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 106 Spain Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 107 Spain Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 108 Spain Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 109 Spain Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 110 Spain Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 111 Spain Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 112 Spain Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 113 Spain Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 114 Spain Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 115 Spain Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 116 Italy Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 117 Italy Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 118 Italy Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 119 Italy Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 120 Italy Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 121 Italy Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 122 Italy Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 123 Italy Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 124 Italy Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 125 Italy Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 126 Italy Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 127 Italy Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 128 Rest of Europe Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 129 Rest of Europe Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 130 Rest of Europe Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 131 Rest of Europe Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 132 Rest of Europe Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 133 Rest of Europe Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 134 Rest of Europe Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 135 Rest of Europe Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 136 Rest of Europe Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 137 Rest of Europe Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 138 Rest of Europe Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 139 Rest of Europe Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 140 key information – Microsoft Corporation
TABLE 141 Key Information – Nuance Communications, Inc.
TABLE 142 Key Information – Oracle Corporation
TABLE 143 Key Information – SAP SE
TABLE 144 Key Information –Salesforce.com, Inc.
TABLE 145 Key Information – Avaya Holdings Corporation
TABLE 146 Key information –Verint Systems, Inc.
TABLE 147 Key Information – Zendesk, Inc.
TABLE 148 Key information – BMC Software, Inc.
TABLE 149 Key Information – Aspect Software, Inc.

List of Figures
FIG 1 Methodology for the research
FIG 2 KBV Cardinal Matrix
FIG 3 Key Leading Strategies: Percentage Distribution (2016-2020)
FIG 4 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2017, Mar – 2020, Dec) Leading Players
FIG 5 Key Strategic Move: (Product Launches and Product Expansions : 2017, Apr – 2020, Oct) Leading Players
FIG 6 Recent strategies and developments: Microsoft Corporation
FIG 7 SWOT Analysis: Microsoft Corporation
FIG 8 Recent strategies and developments: Nuance Communications, Inc.
FIG 9 SWOT Analysis: Nuance Communications, inc.
FIG 10 SWOT analysis: Oracle Corporation
FIG 11 Recent strategies and developments: SAP SE
FIG 12 SWOT Analysis: SAP SE
FIG 13 Recent strategies and developments: Salesforce.com, Inc.
FIG 14 SWOT Analysis: Salesforce.com Inc.
FIG 15 Recent strategies and developments: Avaya Holdings Corporation
FIG 16 Recent strategies and developments: Verint Systems, Inc.
FIG 17 Recent strategies and developments: Zendesk, Inc.
FIG 18 Recent strategies and developments: BMC Software, Inc.
FIG 19 Recent strategies and developments: Aspect Software, Inc.