Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Europe Customer Self-service Software Market, by Component
1.4.2 Europe Customer Self-service Software Market, by Deployment Type
1.4.3 Europe Customer Self-service Software Market, by End User
1.4.4 Europe Customer Self-service Software Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2016-2020)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2017, Mar – 2020, Dec) Leading Players
3.3.3 Key Strategic Move: (Product Launches and Product Expansions : 2017, Apr – 2020, Oct) Leading Players
Chapter 4. Europe Customer Self-service Software Market by Component
4.1 Europe Customer Self-service Software Solution Market by Country
4.2 Europe Customer Self-service Software Market by Solution Type
4.2.1 Europe Customer Self-service Software Web Self-service Market by Country
4.2.2 Europe Customer Self-service Software Mobile Self-service Market by Country
4.2.3 Europe Customer Self-service Software Intelligent Virtual Assistants Market by Country
4.2.4 Europe Customer Self-service Software Social Media & Community Self-service Market by Country
4.2.5 Europe Customer Self-service Software Email Management Market by Country
4.2.6 Europe Other Solution Type Customer Self-service Software Market by Country
4.3 Europe Customer Self-service Software Services Market by Country
4.4 Europe Customer Self-service Software Market by Services Type
4.4.1 Europe Professional Services Customer Self-service Software Market by Country
4.4.2 Europe Managed Services Customer Self-service Software Market by Country
Chapter 5. Europe Customer Self-service Software Market by Deployment Type
5.1 Europe Cloud Customer Self-service Software Market by Country
5.2 Europe On-premise Customer Self-service Software Market by Country
Chapter 6. Europe Customer Self-service Software Market by End User
6.1 Europe BFSI Customer Self-service Software Market by Country
6.2 Europe Retail and Consumer Goods Customer Self-service Software Market by Country
6.3 Europe Government & Defense Customer Self-service Software Market by Country
6.4 Europe Healthcare Customer Self-service Software Market by Country
6.5 Europe Telecom & IT Customer Self-service Software Market by Country
6.6 Europe Manufacturing Customer Self-service Software Market by Country
6.7 Europe Others Customer Self-service Software Market by Country
Chapter 7. Europe Customer Self-service Software Market by Country
7.1 Germany Customer Self-service Software Market
7.1.1 Germany Customer Self-service Software Market by Component
7.1.1.1 Germany Customer Self-service Software Market by Solution Type
7.1.1.2 Germany Customer Self-service Software Market by Services Type
7.1.2 Germany Customer Self-service Software Market by Deployment Type
7.1.3 Germany Customer Self-service Software Market by End User
7.2 UK Customer Self-service Software Market
7.2.1 UK Customer Self-service Software Market by Component
7.2.1.1 UK Customer Self-service Software Market by Solution Type
7.2.1.2 UK Customer Self-service Software Market by Services Type
7.2.2 UK Customer Self-service Software Market by Deployment Type
7.2.3 UK Customer Self-service Software Market by End User
7.3 France Customer Self-service Software Market
7.3.1 France Customer Self-service Software Market by Component
7.3.1.1 France Customer Self-service Software Market by Solution Type
7.3.1.2 France Customer Self-service Software Market by Services Type
7.3.2 France Customer Self-service Software Market by Deployment Type
7.3.3 France Customer Self-service Software Market by End User
7.4 Russia Customer Self-service Software Market
7.4.1 Russia Customer Self-service Software Market by Component
7.4.1.1 Russia Customer Self-service Software Market by Solution Type
7.4.1.2 Russia Customer Self-service Software Market by Services Type
7.4.2 Russia Customer Self-service Software Market by Deployment Type
7.4.3 Russia Customer Self-service Software Market by End User
7.5 Spain Customer Self-service Software Market
7.5.1 Spain Customer Self-service Software Market by Component
7.5.1.1 Spain Customer Self-service Software Market by Solution Type
7.5.1.2 Spain Customer Self-service Software Market by Services Type
7.5.2 Spain Customer Self-service Software Market by Deployment Type
7.5.3 Spain Customer Self-service Software Market by End User
7.6 Italy Customer Self-service Software Market
7.6.1 Italy Customer Self-service Software Market by Component
7.6.1.1 Italy Customer Self-service Software Market by Solution Type
7.6.1.2 Italy Customer Self-service Software Market by Services Type
7.6.2 Italy Customer Self-service Software Market by Deployment Type
7.6.3 Italy Customer Self-service Software Market by End User
7.7 Rest of Europe Customer Self-service Software Market
7.7.1 Rest of Europe Customer Self-service Software Market by Component
7.7.1.1 Rest of Europe Customer Self-service Software Market by Solution Type
7.7.1.2 Rest of Europe Customer Self-service Software Market by Services Type
7.7.2 Rest of Europe Customer Self-service Software Market by Deployment Type
7.7.3 Rest of Europe Customer Self-service Software Market by End User
Chapter 8. Company Profiles
8.1 Microsoft Corporation
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Segmental and Regional Analysis
8.1.4 Research & Development Expenses
8.1.5 Recent strategies and developments:
8.1.5.1 Partnerships, Collaborations, and Agreements:
8.1.5.2 Acquisition and Mergers:
8.1.6 SWOT Analysis
8.2 Nuance Communications, Inc.
8.2.1 Company Overview
8.2.2 Financial Analysis
8.2.3 Segmental and Regional Analysis
8.2.4 Research & Development Expense
8.2.1 Recent strategies and developments:
8.2.1.1 Partnerships, Collaborations, and Agreements:
8.2.1.2 Acquisition and Mergers:
8.2.1.3 Product Launches and Product Expansions:
8.2.2 SWOT Analysis
8.3 Oracle Corporation
8.3.1 Company Overview
8.3.2 Financial Analysis
8.3.3 Segmental and Regional Analysis
8.3.4 Research & Development Expense
8.3.5 Recent strategies and developments:
8.3.5.1 Product Launches and Product Expansions:
8.3.6 SWOT Analysis
8.4 SAP SE
8.4.1 Company Overview
8.4.2 Financial Analysis
8.4.3 Segmental and Regional Analysis
8.4.4 Research & Development Expense
8.4.5 Recent strategies and developments:
8.4.5.1 Partnerships, Collaborations, and Agreements:
8.4.5.2 Product Launches and Product Expansions:
8.4.6 SWOT Analysis
8.5 Salesforce.com, Inc.
8.5.1 Company Overview
8.5.2 Financial Analysis
8.5.3 Regional Analysis
8.5.4 Research & Development Expense
8.5.5 Recent strategies and developments:
8.5.5.1 Partnerships, Collaborations, and Agreements:
8.5.5.2 Acquisition and Mergers:
8.5.6 SWOT Analysis
8.6 Avaya Holdings Corporation
8.6.1 Company Overview
8.6.2 Financial Analysis
8.6.3 Segmental and Regional Analysis
8.6.4 Research & Development Expense
8.6.5 Recent strategies and developments:
8.6.5.1 Partnerships, Collaborations, and Agreements:
8.6.5.2 Product Launches and Product Expansions:
8.7 Verint Systems, Inc.
8.7.1 Company Overview
8.7.2 Financial Analysis
8.7.3 Segmental and Regional Analysis
8.7.4 Research and Development Expense
8.7.5 Recent strategies and developments:
8.7.5.1 Acquisition and Mergers:
8.7.5.2 Product Launches and Product Expansions:
8.8 Zendesk, Inc.
8.8.1 Company Overview
8.8.2 Financial Analysis
8.8.3 Regional Analysis
8.8.4 Research & Development Expense
8.8.5 Recent strategies and developments:
8.8.5.1 Partnerships, Collaborations, and Agreements:
8.8.5.2 Acquisition and Mergers:
8.8.5.3 Product Launches and Product Expansions:
8.9 BMC Software, Inc. (KKR & Co., Inc.)
8.9.1 Company Overview
8.9.2 Financial Analysis
8.9.3 Regional Analysis
8.9.4 Recent strategies and developments:
8.9.4.1 Acquisition and Mergers:
8.9.4.2 Product Launches and Product Expansions:
8.10. Aspect Software, Inc. (Vector Capital)
8.10.1 Company Overview
8.10.2 Recent strategies and developments:
8.10.2.1 Partnerships, Collaborations, and Agreements:
8.10.2.2 Product Launches and Product Expansions:
Unique Offerings 