The Latin America, Middle East and Africa Business Process Outsourcing Market would witness market growth of 11.3% CAGR during the forecast period (2023-2030).
BPO providers emphasize providing outstanding client experiences across various channels and touchpoints as customer expectations rise. Furthermore, BPO services are evolving to encompass customer-centric functions such as customer support, omnichannel engagement, social media management, and customer analytics, enabling organizations to drive customer satisfaction, loyalty, and advocacy in an increasingly competitive marketplace.
Similarly, as organizations embrace digital transformation, and competitive pressures, the market becomes increasingly indispensable in driving operational efficiency, enabling strategic differentiation, and fostering business resilience. By embracing outsourcing as a strategic imperative, businesses can thrive in an ever-changing business landscape characterized by innovation, disruption, and relentless pursuit of excellence.
The future of the market is characterized by continuous evolution and adaptation to technological advancements and changing consumer demand. BPO providers are expected to use cutting-edge technology like machine learning, automated robotic processes, and data analytics to help their clients create value and innovate as more firms embrace digital transformation. The market will continue to expand its scope beyond traditional back-office functions, encompassing customer experience management, industry-specific solutions, and strategic consulting services.
The expansion of AI and Cloud computing in Brazil provides growth opportunities for the market. As per the ITA, AI continued to mature in Brazil and exceeded US$1b in spending in 2023 (33% increase year-over-year). Spending on Intelligent Process Automation (IPA) exceeded US$214m in 2023, an increase of about 17% from the previous year. Furthermore, in 2023, spending on infrastructure as a service (IaaS) plus platform as a service (PaaS) solution exceeded US$4.5 billion, growing 41% from 2022. Therefore, the expansion of the above factors is propelling the market’s growth.
The Brazil market dominated the LAMEA Business Process Outsourcing Market by Country in 2022, and would continue to be a dominant market till 2030; thereby, achieving a market value of $10,812.7 million by 2030. The Argentina market is exhibiting a CAGR of 12.2% during (2023 - 2030). Additionally, The UAE market experience a CAGR of 10.9% during (2023 - 2030).
Free Valuable Insights: The Worldwide Business Process Outsourcing Market is Projected to reach USD 467.1 billion by 2030, at a CAGR of 9.0%
Based on Deployment, the market is segmented into Traditional, and Business Process-as-a-Service. Based on Type, the market is segmented into Offshore, Nearshore, and Onshore. Based on End-use, the market is segmented into IT & Telecommunication, Healthcare, Manufacturing, BFSI, Retail & Others, and Government & Defense. Based on Service Type, the market is segmented into Customer Services, Human Resource, KPO, Sales & Marketing, Procurement & Supply, Chain, Training and Development Outsourcing, Finance & Accounting, Logistics, and Others. Based on countries, the market is segmented into Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, and Rest of LAMEA.
List of Key Companies Profiled
- Accenture PLC
- Amdocs Limited
- Capgemini SE
- Cognizant Technology Solutions Corporation
- HCL Technologies Ltd. (HCL Enterprises)
- Infosys Limited
- IBM Corporation
- Wipro Limited
- Teleperformance SE
- NCR Corporation
LAMEA Business Process Outsourcing Market Report Segmentation
By Deployment
- Traditional
- Business Process-as-a-Service
By Type
- Offshore
- Nearshore
- Onshore
By End-use
- IT & Telecommunication
- Healthcare
- Manufacturing
- BFSI
- Retail & Others
- Government & Defense
By Service Type
- Customer Services
- Human Resource
- KPO
- Sales & Marketing
- Procurement & Supply Chain
- Training and Development Outsourcing
- Finance & Accounting
- Logistics
- Others
By Country
- Brazil
- Argentina
- UAE
- Saudi Arabia
- South Africa
- Nigeria
- Rest of LAMEA
TABLE 1 LAMEA Business Process Outsourcing Market, 2019 - 2022, USD Million
TABLE 2 LAMEA Business Process Outsourcing Market, 2023 - 2030, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Business Process Outsourcing Market
TABLE 4 Product Launches And Product Expansions– Business Process Outsourcing Market
TABLE 5 Acquisition and Mergers– Business Process Outsourcing Market
TABLE 6 LAMEA Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
TABLE 7 LAMEA Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
TABLE 8 LAMEA Traditional Market by Country, 2019 - 2022, USD Million
TABLE 9 LAMEA Traditional Market by Country, 2023 - 2030, USD Million
TABLE 10 LAMEA Business Process-as-a-Service Market by Country, 2019 - 2022, USD Million
TABLE 11 LAMEA Business Process-as-a-Service Market by Country, 2023 - 2030, USD Million
TABLE 12 LAMEA Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
TABLE 13 LAMEA Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
TABLE 14 LAMEA Offshore Market by Country, 2019 - 2022, USD Million
TABLE 15 LAMEA Offshore Market by Country, 2023 - 2030, USD Million
TABLE 16 LAMEA Nearshore Market by Country, 2019 - 2022, USD Million
TABLE 17 LAMEA Nearshore Market by Country, 2023 - 2030, USD Million
TABLE 18 LAMEA Onshore Market by Country, 2019 - 2022, USD Million
TABLE 19 LAMEA Onshore Market by Country, 2023 - 2030, USD Million
TABLE 20 LAMEA Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
TABLE 21 LAMEA Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
TABLE 22 LAMEA IT & Telecommunication Market by Country, 2019 - 2022, USD Million
TABLE 23 LAMEA IT & Telecommunication Market by Country, 2023 - 2030, USD Million
TABLE 24 LAMEA Healthcare Market by Country, 2019 - 2022, USD Million
TABLE 25 LAMEA Healthcare Market by Country, 2023 - 2030, USD Million
TABLE 26 LAMEA Manufacturing Market by Country, 2019 - 2022, USD Million
TABLE 27 LAMEA Manufacturing Market by Country, 2023 - 2030, USD Million
TABLE 28 LAMEA BFSI Market by Country, 2019 - 2022, USD Million
TABLE 29 LAMEA BFSI Market by Country, 2023 - 2030, USD Million
TABLE 30 LAMEA Retail & Others Market by Country, 2019 - 2022, USD Million
TABLE 31 LAMEA Retail & Others Market by Country, 2023 - 2030, USD Million
TABLE 32 LAMEA Government & Defense Market by Country, 2019 - 2022, USD Million
TABLE 33 LAMEA Government & Defense Market by Country, 2023 - 2030, USD Million
TABLE 34 LAMEA Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
TABLE 35 LAMEA Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
TABLE 36 LAMEA Customer Services Market by Country, 2019 - 2022, USD Million
TABLE 37 LAMEA Customer Services Market by Country, 2023 - 2030, USD Million
TABLE 38 LAMEA Human Resource Market by Country, 2019 - 2022, USD Million
TABLE 39 LAMEA Human Resource Market by Country, 2023 - 2030, USD Million
TABLE 40 LAMEA KPO Market by Country, 2019 - 2022, USD Million
TABLE 41 LAMEA KPO Market by Country, 2023 - 2030, USD Million
TABLE 42 LAMEA Sales & Marketing Market by Country, 2019 - 2022, USD Million
TABLE 43 LAMEA Sales & Marketing Market by Country, 2023 - 2030, USD Million
TABLE 44 LAMEA Procurement & Supply Chain Market by Country, 2019 - 2022, USD Million
TABLE 45 LAMEA Procurement & Supply Chain Market by Country, 2023 - 2030, USD Million
TABLE 46 LAMEA Training and Development Outsourcing Market by Country, 2019 - 2022, USD Million
TABLE 47 LAMEA Training and Development Outsourcing Market by Country, 2023 - 2030, USD Million
TABLE 48 LAMEA Finance & Accounting Market by Country, 2019 - 2022, USD Million
TABLE 49 LAMEA Finance & Accounting Market by Country, 2023 - 2030, USD Million
TABLE 50 LAMEA Logistics Market by Country, 2019 - 2022, USD Million
TABLE 51 LAMEA Logistics Market by Country, 2023 - 2030, USD Million
TABLE 52 LAMEA Others Market by Country, 2019 - 2022, USD Million
TABLE 53 LAMEA Others Market by Country, 2023 - 2030, USD Million
TABLE 54 LAMEA Business Process Outsourcing Market by Country, 2019 - 2022, USD Million
TABLE 55 LAMEA Business Process Outsourcing Market by Country, 2023 - 2030, USD Million
TABLE 56 Brazil Business Process Outsourcing Market, 2019 - 2022, USD Million
TABLE 57 Brazil Business Process Outsourcing Market, 2023 - 2030, USD Million
TABLE 58 Brazil Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
TABLE 59 Brazil Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
TABLE 60 Brazil Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
TABLE 61 Brazil Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
TABLE 62 Brazil Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
TABLE 63 Brazil Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
TABLE 64 Brazil Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
TABLE 65 Brazil Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
TABLE 66 Argentina Business Process Outsourcing Market, 2019 - 2022, USD Million
TABLE 67 Argentina Business Process Outsourcing Market, 2023 - 2030, USD Million
TABLE 68 Argentina Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
TABLE 69 Argentina Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
TABLE 70 Argentina Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
TABLE 71 Argentina Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
TABLE 72 Argentina Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
TABLE 73 Argentina Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
TABLE 74 Argentina Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
TABLE 75 Argentina Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
TABLE 76 UAE Business Process Outsourcing Market, 2019 - 2022, USD Million
TABLE 77 UAE Business Process Outsourcing Market, 2023 - 2030, USD Million
TABLE 78 UAE Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
TABLE 79 UAE Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
TABLE 80 UAE Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
TABLE 81 UAE Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
TABLE 82 UAE Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
TABLE 83 UAE Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
TABLE 84 UAE Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
TABLE 85 UAE Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
TABLE 86 Saudi Arabia Business Process Outsourcing Market, 2019 - 2022, USD Million
TABLE 87 Saudi Arabia Business Process Outsourcing Market, 2023 - 2030, USD Million
TABLE 88 Saudi Arabia Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
TABLE 89 Saudi Arabia Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
TABLE 90 Saudi Arabia Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
TABLE 91 Saudi Arabia Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
TABLE 92 Saudi Arabia Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
TABLE 93 Saudi Arabia Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
TABLE 94 Saudi Arabia Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
TABLE 95 Saudi Arabia Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
TABLE 96 South Africa Business Process Outsourcing Market, 2019 - 2022, USD Million
TABLE 97 South Africa Business Process Outsourcing Market, 2023 - 2030, USD Million
TABLE 98 South Africa Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
TABLE 99 South Africa Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
TABLE 100 South Africa Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
TABLE 101 South Africa Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
TABLE 102 South Africa Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
TABLE 103 South Africa Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
TABLE 104 South Africa Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
TABLE 105 South Africa Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
TABLE 106 Nigeria Business Process Outsourcing Market, 2019 - 2022, USD Million
TABLE 107 Nigeria Business Process Outsourcing Market, 2023 - 2030, USD Million
TABLE 108 Nigeria Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
TABLE 109 Nigeria Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
TABLE 110 Nigeria Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
TABLE 111 Nigeria Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
TABLE 112 Nigeria Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
TABLE 113 Nigeria Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
TABLE 114 Nigeria Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
TABLE 115 Nigeria Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
TABLE 116 Rest of LAMEA Business Process Outsourcing Market, 2019 - 2022, USD Million
TABLE 117 Rest of LAMEA Business Process Outsourcing Market, 2023 - 2030, USD Million
TABLE 118 Rest of LAMEA Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
TABLE 119 Rest of LAMEA Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
TABLE 120 Rest of LAMEA Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
TABLE 121 Rest of LAMEA Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
TABLE 122 Rest of LAMEA Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
TABLE 123 Rest of LAMEA Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
TABLE 124 Rest of LAMEA Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
TABLE 125 Rest of LAMEA Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
TABLE 126 Key Information – Accenture PLC
TABLE 127 Key Information – Amdocs Limited
TABLE 128 Key Information – Capgemini SE
TABLE 129 Key Information – Cognizant Technology Solutions Corporation
TABLE 130 Information – HCL Technologies Ltd.
TABLE 131 Key Information – Infosys Limited
TABLE 132 Key Information – IBM Corporation
TABLE 133 Key Information – Wipro Limited
TABLE 134 Key Information – Teleperformance SE
TABLE 135 Key Information – NCR Corporation
List of Figures
FIG 1 Methodology for the research
FIG 2 LAMEA Business Process Outsourcing Market, 2019 - 2030, USD Million
FIG 3 Key Factors Impacting Business Process Outsourcing Market
FIG 4 KBV Cardinal Matrix
FIG 5 Key Leading Strategies: Percentage Distribution (2019-2023)
FIG 6 Key Strategic Move: (Partnership & collaboration : 2019, OCT – 2023, Nov) Leading Players
FIG 7 Porter’s Five Forces Analysis –Business Process Outsourcing Market
FIG 8 LAMEA Business Process Outsourcing Market share by Deployment, 2022
FIG 9 LAMEA Business Process Outsourcing Market share by Deployment, 2030
FIG 10 LAMEA Business Process Outsourcing Market by Deployment, 2019 - 2030, USD Million
FIG 11 LAMEA Business Process Outsourcing Market share by Type, 2022
FIG 12 LAMEA Business Process Outsourcing Market share by Type, 2030
FIG 13 LAMEA Business Process Outsourcing Market by Type, 2019 - 2030, USD Million
FIG 14 LAMEA Business Process Outsourcing Market share by End-use, 2022
FIG 15 LAMEA Business Process Outsourcing Market share by End-use, 2030
FIG 16 LAMEA Business Process Outsourcing Market by End-use, 2019 - 2030, USD Million
FIG 17 LAMEA Business Process Outsourcing Market share by Service Type, 2022
FIG 18 LAMEA Business Process Outsourcing Market share by Service Type, 2030
FIG 19 LAMEA Business Process Outsourcing Market by Service Type, 2019 - 2030, USD Million
FIG 20 LAMEA Business Process Outsourcing Market share by Country, 2022
FIG 21 LAMEA Business Process Outsourcing Market share by Country, 2030
FIG 22 LAMEA Business Process Outsourcing Market by Country, 2019 - 2030, USD Million
FIG 23 Recent strategies and developments: Accenture PLC
FIG 24 SWOT Analysis: Accenture PLC
FIG 25 Recent strategies and developments: Amdocs Limited
FIG 26 SWOT Analysis: Amdocs Limited
FIG 27 SWOT Analysis: Capgemini SE
FIG 28 Swot analysis: cognizant technology solutions corporation
FIG 29 SWOT Analysis: HCL Technologies Ltd.
FIG 30 SWOT Analysis: Infosys Limited
FIG 31 SWOT Analysis: IBM Corporation
FIG 32 SWOT Analysis: Wipro Limited
FIG 33 Recent strategies and developments: Teleperformance SE
FIG 34 SWOT Analysis: Teleperformance SE
FIG 35 SWOT Analysis: NCR Corporation