The Latin America, Middle East and Africa Call Center AI Market would witness market growth of 28.9% CAGR during the forecast period (2021-2027).
Factors such as the increased demand for enhanced customer experience and response time, as well as greater data analysis capabilities, are acting as growth factors for this industry. Moreover, the higher focus of enterprises on AI technology and the increasing penetration utilization of social media platforms would further propel the growth of the call center AI market. However, the call center AI market's growth is being hampered by expensive installation and training costs, as well as privacy and security concerns.
Growing client involvement via social media platforms, as well as increased data generation via social media, Internet of Things (IoT), and advances in imaging technology, are all major growth factors for the market.
The adoption of the latest and cutting-edge technologies across various countries in LAMEA is constantly increasing. Developing countries like South Africa and Argentina are increasingly employing new technologies in multiple sectors. The integration of artificial intelligence into call centers would allow various organizations to offer enhanced customer experience to their customers. These factors are propelling the growth of the call center AI market across the region.
The Brazil market dominated the LAMEA Call Center AI Market by Country 2020, and would continue to be a dominant market till 2027; thereby, achieving a market value of $94 million by 2027. The Argentina market is poised to grow a CAGR of 29.6% during (2021 - 2027). Additionally, The UAE market would experience a CAGR of 28.6% during (2021 - 2027).
Based on Deployment Type, the market is segmented into Cloud and On-Premise. Based on End User, the market is segmented into Telecom, BFSI, Travel & Hospitality, Retail & Ecommerce, Media & Entertainment, Healthcare, and others. Based on Component, the market is segmented into Solution, Compute Platforms, and Services. Based on countries, the market is segmented into Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, and Rest of LAMEA.
Free Valuable Insights: The Global Call Center AI Market is Predict to reach $4.7 Billion by 2027, at a CAGR of 24.3%
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Reliance Industries Limited (Jio Haptik technologies limited), Artificial Solutions International AB, Conversica, Inc., Rulai, Inc., Kore.ai, Inc., Pypestream, Inc., Infosys Limited (EdgeVerve Systems), Avaamo, Inc., and NICE Ltd. (inContact, Inc.).
Scope of the Study
Market Segments Covered in the Report:
By Deployment Type
By End User
- Telecom
- BFSI
- Travel & Hospitality
- Retail & Ecommerce
- Media & Entertainment
- Healthcare
- Others
By Component
- Solution
- Compute Platforms
- Services
By Country
- Brazil
- Argentina
- UAE
- Saudi Arabia
- South Africa
- Nigeria
- Rest of LAMEA
Key Market Players
List of Companies Profiled in the Report:
- Reliance Industries Limited (Jio Haptik technologies limited)
- Artificial Solutions International AB
- Conversica, Inc.
- Rulai, Inc.
- Kore.ai, Inc.
- Pypestream, Inc.
- Infosys Limited (EdgeVerve Systems)
- Avaamo, Inc.
- NICE Ltd. (inContact, Inc.)
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 LAMEA Call Center AI Market, by Deployment Type
1.4.2 LAMEA Call Center AI Market, by End User
1.4.3 LAMEA Call Center AI Market, by Component
1.4.4 LAMEA Call Center AI Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.1.1 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2017-2021)
3.3.2 Key Strategic Move: (Product Launches and Product Expansions: 2020, Oct – 2021, Nov) Leading Players
Chapter 4. LAMEA Call Center AI Market by Deployment Type
4.1 LAMEA Cloud Market by Country
4.2 LAMEA On-premise Market by Country
Chapter 5. LAMEA Call Center AI Market by End User
5.1 LAMEA Telecom Market by Country
5.2 LAMEA BFSI Market by Country
5.3 LAMEA Travel & Hospitality Market by Country
5.4 LAMEA Retail & Ecommerce Market by Country
5.5 LAMEA Media & Entertainment Market by Country
5.6 LAMEA Healthcare Market by Country
5.7 LAMEA Other End User Market by Country
Chapter 6. LAMEA Call Center AI Market by Component
6.1 LAMEA Solution Market by Country
6.2 LAMEA Compute Platforms Market by Country
6.3 LAMEA Services Market by Country
Chapter 7. LAMEA Call Center AI Market by Country
7.1 Brazil Call Center AI Market
7.1.1 Brazil Call Center AI Market by Deployment Type
7.1.2 Brazil Call Center AI Market by End User
7.1.3 Brazil Call Center AI Market by Component
7.2 Argentina Call Center AI Market
7.2.1 Argentina Call Center AI Market by Deployment Type
7.2.2 Argentina Call Center AI Market by End User
7.2.3 Argentina Call Center AI Market by Component
7.3 UAE Call Center AI Market
7.3.1 UAE Call Center AI Market by Deployment Type
7.3.2 UAE Call Center AI Market by End User
7.3.3 UAE Call Center AI Market by Component
7.4 Saudi Arabia Call Center AI Market
7.4.1 Saudi Arabia Call Center AI Market by Deployment Type
7.4.2 Saudi Arabia Call Center AI Market by End User
7.4.3 Saudi Arabia Call Center AI Market by Component
7.5 South Africa Call Center AI Market
7.5.1 South Africa Call Center AI Market by Deployment Type
7.5.2 South Africa Call Center AI Market by End User
7.5.3 South Africa Call Center AI Market by Component
7.6 Nigeria Call Center AI Market
7.6.1 Nigeria Call Center AI Market by Deployment Type
7.6.2 Nigeria Call Center AI Market by End User
7.6.3 Nigeria Call Center AI Market by Component
7.7 Rest of LAMEA Call Center AI Market
7.7.1 Rest of LAMEA Call Center AI Market by Deployment Type
7.7.2 Rest of LAMEA Call Center AI Market by End User
7.7.3 Rest of LAMEA Call Center AI Market by Component
Chapter 8. Company Profiles
8.1 Reliance Industries Limited (Jio Haptik technologies limited)
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Segmental Analysis
8.1.4 Research & Development Expenses
8.1.5 Recent strategies and developments:
8.1.5.1 Product Launches and Product Expansions:
8.2 Artificial Solutions International AB
8.2.1 Company Overview
8.2.2 Recent strategies and developments:
8.2.2.1 Partnerships, Collaborations, and Agreements:
8.3 Conversica, Inc.
8.3.1 Company Overview
8.3.2 Recent strategies and developments:
8.3.2.1 Partnerships, Collaborations, and Agreements:
8.3.2.2 Product Launches and Product Expansions:
8.4 Rulai, Inc.
8.4.1 Company Overview
8.5 Kore.ai, Inc.
8.5.1 Company Overview
8.5.2 Recent strategies and developments:
8.5.2.1 Product Launches and Product Expansions:
8.6 Pypestream, Inc.
8.6.1 Company Overview
8.6.2 Recent strategies and developments:
8.6.2.1 Partnerships, Collaborations, and Agreements:
8.6.2.2 Product Launches and Product Expansions:
8.7 Infosys Limited (EdgeVerve Systems)
8.7.1 Company Overview
8.7.2 Financial Analysis
8.7.3 Segmental and Regional Analysis
8.7.4 Research & Development Expense
8.7.5 Recent strategies and developments:
8.7.5.1 Partnerships, Collaborations, and Agreements:
8.7.5.2 Product Launches and Product Expansions:
8.7.6 SWOT Analysis
8.8 Avaamo, Inc.
8.8.1 Company Overview
8.9 Talkdesk
8.9.1 Company Overview
8.9.2 Recent strategies and developments:
8.9.2.1 Product Launches and Product Expansions:
8.10. NICE Ltd. (inContact, Inc.)
8.10.1 Company Overview
8.10.2 Financial Analysis
8.10.3 Segmental and Regional Analysis
8.10.4 Research & Development Expenses
8.10.5 Recent strategies and developments:
8.10.5.1 Partnerships, Collaborations, and Agreements:
8.10.5.2 Product Launches and Product Expansions:
TABLE 1 LAMEA Call Center AI Market, 2017 - 2020, USD Million
TABLE 2 LAMEA Call Center AI Market, 2021 - 2027, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Call Center AI Market
TABLE 4 Product Launches And Product Expansions– Call Center AI Market
TABLE 5 LAMEA Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 6 LAMEA Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 7 LAMEA Cloud Market by Country, 2017 - 2020, USD Million
TABLE 8 LAMEA Cloud Market by Country, 2021 - 2027, USD Million
TABLE 9 LAMEA On-premise Market by Country, 2017 - 2020, USD Million
TABLE 10 LAMEA On-premise Market by Country, 2021 - 2027, USD Million
TABLE 11 LAMEA Call Center AI Market by End User, 2017 - 2020, USD Million
TABLE 12 LAMEA Call Center AI Market by End User, 2021 - 2027, USD Million
TABLE 13 LAMEA Telecom Market by Country, 2017 - 2020, USD Million
TABLE 14 LAMEA Telecom Market by Country, 2021 - 2027, USD Million
TABLE 15 LAMEA BFSI Market by Country, 2017 - 2020, USD Million
TABLE 16 LAMEA BFSI Market by Country, 2021 - 2027, USD Million
TABLE 17 LAMEA Travel & Hospitality Market by Country, 2017 - 2020, USD Million
TABLE 18 LAMEA Travel & Hospitality Market by Country, 2021 - 2027, USD Million
TABLE 19 LAMEA Retail & Ecommerce Market by Country, 2017 - 2020, USD Million
TABLE 20 LAMEA Retail & Ecommerce Market by Country, 2021 - 2027, USD Million
TABLE 21 LAMEA Media & Entertainment Market by Country, 2017 - 2020, USD Million
TABLE 22 LAMEA Media & Entertainment Market by Country, 2021 - 2027, USD Million
TABLE 23 LAMEA Healthcare Market by Country, 2017 - 2020, USD Million
TABLE 24 LAMEA Healthcare Market by Country, 2021 - 2027, USD Million
TABLE 25 LAMEA Other End User Market by Country, 2017 - 2020, USD Million
TABLE 26 LAMEA Other End User Market by Country, 2021 - 2027, USD Million
TABLE 27 LAMEA Call Center AI Market by Component, 2017 - 2020, USD Million
TABLE 28 LAMEA Call Center AI Market by Component, 2021 - 2027, USD Million
TABLE 29 LAMEA Solution Market by Country, 2017 - 2020, USD Million
TABLE 30 LAMEA Solution Market by Country, 2021 - 2027, USD Million
TABLE 31 LAMEA Compute Platforms Market by Country, 2017 - 2020, USD Million
TABLE 32 LAMEA Compute Platforms Market by Country, 2021 - 2027, USD Million
TABLE 33 LAMEA Services Market by Country, 2017 - 2020, USD Million
TABLE 34 LAMEA Services Market by Country, 2021 - 2027, USD Million
TABLE 35 LAMEA Call Center AI Market by Country, 2017 - 2020, USD Million
TABLE 36 LAMEA Call Center AI Market by Country, 2021 - 2027, USD Million
TABLE 37 Brazil Call Center AI Market, 2017 - 2020, USD Million
TABLE 38 Brazil Call Center AI Market, 2021 - 2027, USD Million
TABLE 39 Brazil Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 40 Brazil Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 41 Brazil Call Center AI Market by End User, 2017 - 2020, USD Million
TABLE 42 Brazil Call Center AI Market by End User, 2021 - 2027, USD Million
TABLE 43 Brazil Call Center AI Market by Component, 2017 - 2020, USD Million
TABLE 44 Brazil Call Center AI Market by Component, 2021 - 2027, USD Million
TABLE 45 Argentina Call Center AI Market, 2017 - 2020, USD Million
TABLE 46 Argentina Call Center AI Market, 2021 - 2027, USD Million
TABLE 47 Argentina Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 48 Argentina Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 49 Argentina Call Center AI Market by End User, 2017 - 2020, USD Million
TABLE 50 Argentina Call Center AI Market by End User, 2021 - 2027, USD Million
TABLE 51 Argentina Call Center AI Market by Component, 2017 - 2020, USD Million
TABLE 52 Argentina Call Center AI Market by Component, 2021 - 2027, USD Million
TABLE 53 UAE Call Center AI Market, 2017 - 2020, USD Million
TABLE 54 UAE Call Center AI Market, 2021 - 2027, USD Million
TABLE 55 UAE Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 56 UAE Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 57 UAE Call Center AI Market by End User, 2017 - 2020, USD Million
TABLE 58 UAE Call Center AI Market by End User, 2021 - 2027, USD Million
TABLE 59 UAE Call Center AI Market by Component, 2017 - 2020, USD Million
TABLE 60 UAE Call Center AI Market by Component, 2021 - 2027, USD Million
TABLE 61 Saudi Arabia Call Center AI Market, 2017 - 2020, USD Million
TABLE 62 Saudi Arabia Call Center AI Market, 2021 - 2027, USD Million
TABLE 63 Saudi Arabia Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 64 Saudi Arabia Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 65 Saudi Arabia Call Center AI Market by End User, 2017 - 2020, USD Million
TABLE 66 Saudi Arabia Call Center AI Market by End User, 2021 - 2027, USD Million
TABLE 67 Saudi Arabia Call Center AI Market by Component, 2017 - 2020, USD Million
TABLE 68 Saudi Arabia Call Center AI Market by Component, 2021 - 2027, USD Million
TABLE 69 South Africa Call Center AI Market, 2017 - 2020, USD Million
TABLE 70 South Africa Call Center AI Market, 2021 - 2027, USD Million
TABLE 71 South Africa Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 72 South Africa Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 73 South Africa Call Center AI Market by End User, 2017 - 2020, USD Million
TABLE 74 South Africa Call Center AI Market by End User, 2021 - 2027, USD Million
TABLE 75 South Africa Call Center AI Market by Component, 2017 - 2020, USD Million
TABLE 76 South Africa Call Center AI Market by Component, 2021 - 2027, USD Million
TABLE 77 Nigeria Call Center AI Market, 2017 - 2020, USD Million
TABLE 78 Nigeria Call Center AI Market, 2021 - 2027, USD Million
TABLE 79 Nigeria Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 80 Nigeria Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 81 Nigeria Call Center AI Market by End User, 2017 - 2020, USD Million
TABLE 82 Nigeria Call Center AI Market by End User, 2021 - 2027, USD Million
TABLE 83 Nigeria Call Center AI Market by Component, 2017 - 2020, USD Million
TABLE 84 Nigeria Call Center AI Market by Component, 2021 - 2027, USD Million
TABLE 85 Rest of LAMEA Call Center AI Market, 2017 - 2020, USD Million
TABLE 86 Rest of LAMEA Call Center AI Market, 2021 - 2027, USD Million
TABLE 87 Rest of LAMEA Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 88 Rest of LAMEA Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 89 Rest of LAMEA Call Center AI Market by End User, 2017 - 2020, USD Million
TABLE 90 Rest of LAMEA Call Center AI Market by End User, 2021 - 2027, USD Million
TABLE 91 Rest of LAMEA Call Center AI Market by Component, 2017 - 2020, USD Million
TABLE 92 Rest of LAMEA Call Center AI Market by Component, 2021 - 2027, USD Million
TABLE 93 Key Information – Reliance Industries Limited
TABLE 94 Key information - Artificial Solutions International AB
TABLE 95 Key information – Conversica, Inc.
TABLE 96 Key information – Rulai, INC.
TABLE 97 Key information – Kore.ai, Inc.
TABLE 98 Key information - Pypestream, Inc.
TABLE 99 Key Information – Infosys Limited
TABLE 100 Key information - Avaamo, inc.
TABLE 101 Key information - Talkdesk
TABLE 102 key information – NICE Ltd.
List of Figures
FIG 1 Methodology for the research
FIG 2 KBV Cardinal Matrix
FIG 3 Key Leading Strategies: Percentage Distribution (2017-2021)
FIG 4 Key Strategic Move: (Product Launches and Product Expansions : 2020, Oct – 2021, Nov) Leading Players
FIG 5 Recent strategies and developments: Conversica, Inc.
FIG 6 Recent strategies and developments: Pypestream, Inc.
FIG 7 Recent strategies and developments: Infosys Limited
FIG 8 SWOT Analysis: Infosys Limited
FIG 9 Recent strategies and developments: NICE Ltd.
FIG 9 Recent strategies and developments: NICE Ltd.