Latin America, Middle East and Africa Customer Experience Management Market

LAMEA Customer Experience Management Market

LAMEA Customer Experience Management Market size is expected grow at a market growth of 25.1% CAGR during the forecast period.

Published: June 2018 | 125 Pages | Format: PDF  | Download PDF

LAMEA Customer Experience Management Market Overview:

The LAMEA Customer Experience Management Market size is expected grow at a market growth of 25.1% CAGR during the forecast period. CEM vendors are working towards designing software platforms to engage and empower mobile-enabled customers. The call center segment would be the leading segment during the forecast period. Customer demand for quick response and personalized attention has risen sharply over the years. To address such nice needs, the contact centers are on great demand, as it could be a perfect platform to offer top quality services.

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Market Segmentation:

Based on Touch Point Type, the market is segmented into Call Centers, Email & Web Services, Stores/ Branch, Social Media, and Mobile & Others. Based on Analytical Tool Type, the market is segmented into Text Analytics, Web Analytics, Enterprise Feedback Management Software, and Speech Analytics & Others. Based on Deployment Type, the market is segmented into Cloud and On-Premise. Based on Vertical, the market is segmented into BFSI, Government, Energy & Utilities, Healthcare, Manufacturing, Retail, Telecom, Media & Entertainment, and Others. Based on countries, the market is segmented into Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, and Rest of LAMEA.

Competition Analysis:

The market research report covers the analysis of key stake holders of the Latin America, Middle East and Africa Customer Experience Management Market. Key companies profiled in the report include Adobe Systems Inc., Avaya, CA Technologies, Inc., IBM Corporation, Nokia Corporation (Nokia Networks), Open Text Corporation, Oracle Corporation, SAP SE, SAS Institute, Inc., and Zendesk.

Related Reports:

Global Customer Experience Management Market (2018-2024)

Europe Customer Experience Management Market (2018-2024)

North America Customer Experience Management Market (2018-2024)

Asia Pacific Customer Experience Management Market (2018-2024)

By Touch Point Type

  • Call Centers
  • Email & Web Services
  • Stores/ Branch
  • Social Media
  • Mobile & Others

By Analytical Tool Type

  • Text Analytics
  • Web Analytics
  • Enterprise Feedback Management Software
  • Speech Analytics & Others

By Organization Size

  • Cloud
  • On-Premise

By Vertical

  • BFSI
  • Government
  • Energy & Utilities
  • Healthcare
  • Manufacturing
  • Retail
  • Telecom, Media & Entertainment
  • Others

By Country

  • Brazil Customer Experience Management Market
  • Argentina Customer Experience Management Market
  • UAE Customer Experience Management Market
  • Saudi Arabia Customer Experience Management Market
  • South Africa Customer Experience Management Market
  • Nigeria Customer Experience Management Market
  • Rest of LAMEA Customer Experience Management Market

Companies Profiled

  • Adobe Systems Inc.
  • Avaya
  • CA Technologies, Inc.
  • IBM Corporation
  • Nokia Corporation (Nokia Networks)
  • Open Text Corporation
  • Oracle Corporation
  • SAP SE
  • SAS Institute, Inc.
  • Zendesk

Unique Offerings from KBV Research

  • Exhaustive coverage of Latin America, Middle East and Africa Customer Experience Management Market
  • Highest number of market tables and figures
  • Subscription based model available
  • Guaranteed best price
  • Assured post sales research support with 10% customization free
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 LAMEA Customer Experience Management Market, by Touch Point Type
1.4.2 LAMEA Customer Experience Management Market, by Analytical Tool Type
1.4.3 LAMEA Customer Experience Management Market, by Deployment tYPE
1.4.4 LAMEA Customer Experience Management Market, by Vertical
1.4.5 LAMEA Customer Experience Management Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Segmental Analysis
2.1.1.1 Market By Analytical Tool Type
2.1.1.2 Market By Touch Point Type
2.1.1.3 Market By Deployment Type
2.1.1.4 Market By End User
2.1.1.5 Market By Country
2.2 Drivers, and Restraints
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. LAMEA Customer Experience Management Market
3.1 LAMEA Customer Experience Management Market by Touch Point Type
3.1.1 LAMEA Call Centers Solution Market by Country
3.1.2 LAMEA Email & Web Services Market by Country
3.1.3 LAMEA Stores/ Branch Market by Country
3.1.4 LAMEA Social Media Market by Country
3.1.5 LAMEA Mobile & Others Market by Country
Chapter 4. LAMEA Customer Experience Management Market by Analytical Tool Type
4.1 Introduction
4.1.1 LAMEA Text Analytics Customer Experience Management Market by Country
4.1.2 LAMEA Web Analytics Customer Experience Management Market by Country
4.1.3 LAMEA Enterprise Feedback Management Software Customer Experience Management Market by Country
4.1.4 LAMEA Speech Analytics & Others Customer Experience Management Market by Country
Chapter 5. LAMEA Customer Experience Management Market by Deployment Type
5.1 Introduction
5.1.1 LAMEA Cloud Deployment Customer Experience Management Market by Country
5.1.2 LAMEA On Premise Deployment Customer Experience Management Market by Country
Chapter 6. LAMEA Customer Experience Management Market by Vertical
6.1 Introduction
6.1.1 LAMEA Customer Experience Management in BFSI Market by Country
6.1.2 LAMEA Customer Experience Management in Government Market by Country
6.1.3 LAMEA Customer Experience Management in Energy & Utilities Market by Country
6.1.4 LAMEA Customer Experience Management in Healthcare Market by Country
6.1.5 LAMEA Customer Experience Management in Manufacturing Market by Country
6.1.6 LAMEA Customer Experience Management in Retail Market by Country
6.1.7 LAMEA Customer Experience Management in Telecom, Media & Entertainment Market by Country
6.1.8 LAMEA Customer Experience Management in Others Market by Country
Chapter 7. LAMEA Customer Experience Management Market by Country
7.1 Introduction
7.2 Brazil Customer Experience Management Market
7.2.1 Brazil Customer Experience Management Market by Touch Point Type
7.2.2 Brazil Customer Experience Management Market by Analytical Tool Type
7.2.3 Brazil Customer Experience Management Market by Deployment Type
7.2.4 Brazil Customer Experience Management Market by Vertical
7.3 Argentina Customer Experience Management Market
7.3.1 Argentina Customer Experience Management Market by Touch Point Type
7.3.2 Argentina Customer Experience Management Market by Analytical Tool Type
7.3.3 Argentina Customer Experience Management Market by Deployment Type
7.3.4 Argentina Customer Experience Management Market by Vertical
7.4 UAE Customer Experience Management Market
7.4.1 UAE Customer Experience Management Market by Touch Point Type
7.4.2 UAE Customer Experience Management Market by Analytical Tool Type
7.4.3 UAE Customer Experience Management Market by Deployment Type
7.4.4 UAE Customer Experience Management Market by Vertical
7.5 Saudi Arabia Customer Experience Management Market
7.5.1 Saudi Arabia Customer Experience Management Market by Touch Point Type
7.5.2 Saudi Arabia Customer Experience Management Market by Analytical Tool Type
7.5.3 Saudi Arabia Customer Experience Management Market by Deployment Type
7.5.4 Saudi Arabia Customer Experience Management Market by Vertical
7.6 South Africa Customer Experience Management Market
7.6.1 South Africa Customer Experience Management Market by Touch Point Type
7.6.2 South Africa Customer Experience Management Market by Analytical Tool Type
7.6.3 South Africa Customer Experience Management Market by Deployment Type
7.6.4 South Africa Customer Experience Management Market by Vertical
7.7 Nigeria Customer Experience Management Market
7.7.1 Nigeria Customer Experience Management Market by Touch Point Type
7.7.2 Nigeria Customer Experience Management Market by Analytical Tool Type
7.7.3 Nigeria Customer Experience Management Market by Deployment Type
7.7.4 Nigeria Customer Experience Management Market by Vertical
7.8 Rest of LAMEA Customer Experience Management Market
7.8.1 Rest of LAMEA Customer Experience Management Market by Touch Point Type
7.8.2 Rest of LAMEA Customer Experience Management Market by Analytical Tool Type
7.8.3 Rest of LAMEA Customer Experience Management Market by Deployment Type
7.8.4 Rest of LAMEA Customer Experience Management Market by Vertical
Chapter 8. Competitive Study
8.1 KBV Cardinal Matrix
8.2 Recent Industry Wide Strategic Developments
8.2.1 Partnerships, Collaborations and Agreements
8.2.2 Product Launches
8.2.3 Mergers & Acquisitions
Chapter 9. Company Profiles
9.1 Adobe Systems Inc.
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Segmental and Regional Analysis
9.1.4 Research & Development Expense
9.1.5 Strategies at a Glance
9.1.5.1 Product Launch
9.1.5.2 Partnerships, Collaborations, and Agreements
9.2 Avaya
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Segmental and Regional Analysis
9.2.4 Research & Development Expense
9.2.5 Strategies at a Glance
9.2.5.1 Product Launch
9.2.5.2 Partnerships, Collaborations, and Agreements
9.2.5.3 Mergers & Acquisitions
9.3 CA Technologies, Inc.
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Segmental and Regional Analysis
9.3.4 Strategies at a Glance
9.3.4.1 Product Launch
9.4 IBM Corporation
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Segmental and Regional Analysis
9.4.4 Research & Development Expense
9.4.5 Strategies at a Glance
9.4.5.1 Product Launch
9.4.5.2 Partnerships, Collaborations, and Agreements
9.5 Nokia Corporation (Nokia Networks)
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Segmental and Regional Analysis
9.5.4 Research & Development Expense
9.5.5 Strategies at a Glance
9.5.5.1 Product Launch
9.5.5.2 Partnerships, Collaborations, and Agreements
9.6 Open Text Corporation
9.6.1 Company Overview
9.6.2 Financial Analysis
9.6.3 Regional Analysis
9.6.4 Research & Development Expense
9.6.5 Strategies at a Glance
9.6.5.1 Product Launch
9.6.5.2 Partnerships, Collaborations, and Agreements
9.7 Oracle Corporation
9.7.1 Company Overview
9.7.2 Financial Analysis
9.7.3 Segmental and Regional Analysis
9.7.4 Research & Development Expense
9.7.5 Strategies at a Glance
9.7.5.1 Product Launch
9.8 SAP SE
9.8.1 Company Overview
9.8.2 Financial Analysis
9.8.3 Segmental and Regional Analysis
9.8.4 Research & Development Expense
9.8.5 Strategies at a Glance
9.8.5.1 Product Launch
9.8.5.2 Partnerships, Collaborations, and Agreements
9.8.5.3 Mergers & Acquisitions
9.9 SAS Institute, Inc.
9.9.1 Company Overview
9.9.2 Financial Analysis
9.9.3 Segmental and Regional Analysis
9.1 Zendesk
9.10.1 Company Overview
9.10.2 Financial Analysis
9.10.3 Regional Analysis
9.10.4 Research & Development Expense
9.10.5 Strategies at a Glance
9.10.5.1 Product Launch
9.10.5.2 Partnerships, Collaborations, and Agreements
TABLE 1 LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
TABLE 2 LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
TABLE 3 LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
TABLE 4 LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
TABLE 5 LAMEA CALL CENTERS SOLUTION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 6 LAMEA CALL CENTERS SOLUTION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 7 LAMEA EMAIL & WEB SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 8 LAMEA EMAIL & WEB SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 9 LAMEA STORES/ BRANCH MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 10 LAMEA STORES/ BRANCH MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 11 LAMEA SOCIAL MEDIA MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 12 LAMEA SOCIAL MEDIA MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 13 LAMEA MOBILE & OTHERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 14 LAMEA MOBILE & OTHERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 15 LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
TABLE 16 LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
TABLE 17 LAMEA TEXT ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 18 LAMEA TEXT ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 19 LAMEA WEB ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 20 LAMEA WEB ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 21 LAMEA ENTERPRISE FEEDBACK MANAGEMENT SOFTWARE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 22 LAMEA ENTERPRISE FEEDBACK MANAGEMENT SOFTWARE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 23 LAMEA SPEECH ANALYTICS & OTHERS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 24 LAMEA SPEECH ANALYTICS & OTHERS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 25 LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 26 LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 27 LAMEA CLOUD DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 28 LAMEA CLOUD DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 29 LAMEA ON PREMISE DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 30 LAMEA ON PREMISE DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 31 LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 32 LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 33 LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN BFSI MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 34 LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN BFSI MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 35 LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN GOVERNMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 36 LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN GOVERNMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 37 LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN ENERGY & UTILITIES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 38 LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN ENERGY & UTILITIES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 39 LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN HEALTHCARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 40 LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN HEALTHCARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 41 LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN MANUFACTURING MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 42 LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN MANUFACTURING MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 43 LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN RETAIL MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 44 LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN RETAIL MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 45 LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN TELECOM, MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 46 LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN TELECOM, MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 47 LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN OTHERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 48 LAMEA CUSTOMER EXPERIENCE MANAGEMENT IN OTHERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 49 LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 50 LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 51 BRAZIL CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
TABLE 52 BRAZIL CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
TABLE 53 BRAZIL CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
TABLE 54 BRAZIL CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
TABLE 55 BRAZIL CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
TABLE 56 BRAZIL CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
TABLE 57 BRAZIL CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 58 BRAZIL CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 59 BRAZIL CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 60 BRAZIL CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 61 ARGENTINA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
TABLE 62 ARGENTINA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
TABLE 63 ARGENTINA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
TABLE 64 ARGENTINA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
TABLE 65 ARGENTINA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
TABLE 66 ARGENTINA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
TABLE 67 ARGENTINA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 68 ARGENTINA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 69 ARGENTINA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 70 ARGENTINA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 71 UAE CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
TABLE 72 UAE CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
TABLE 73 UAE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
TABLE 74 UAE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
TABLE 75 UAE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
TABLE 76 UAE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
TABLE 77 UAE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 78 UAE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 79 UAE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 80 UAE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 81 SAUDI ARABIA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
TABLE 82 SAUDI ARABIA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
TABLE 83 SAUDI ARABIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
TABLE 84 SAUDI ARABIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
TABLE 85 SAUDI ARABIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
TABLE 86 SAUDI ARABIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
TABLE 87 SAUDI ARABIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 88 SAUDI ARABIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 89 SAUDI ARABIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 90 SAUDI ARABIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 91 SOUTH AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
TABLE 92 SOUTH AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
TABLE 93 SOUTH AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
TABLE 94 SOUTH AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
TABLE 95 SOUTH AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
TABLE 96 SOUTH AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
TABLE 97 SOUTH AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 98 SOUTH AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 99 SOUTH AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 100 SOUTH AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 101 NIGERIA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
TABLE 102 NIGERIA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
TABLE 103 NIGERIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
TABLE 104 NIGERIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
TABLE 105 NIGERIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
TABLE 106 NIGERIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
TABLE 107 NIGERIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 108 NIGERIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 109 NIGERIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 110 NIGERIA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 111 REST OF LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
TABLE 112 REST OF LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
TABLE 113 REST OF LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
TABLE 114 REST OF LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
TABLE 115 REST OF LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
TABLE 116 REST OF LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
TABLE 117 REST OF LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 118 REST OF LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 119 REST OF LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 120 REST OF LAMEA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 121 PARTNERSHIPS, COLLABORATIONS AND AGREEMENTS– CUSTOMER EXPERIENCE MANAGEMENT MARKET
TABLE 122 PRODUCT LAUNCHES – CUSTOMER EXPERIENCE MANAGEMENT MARKET
TABLE 123 MERGERS & ACQUISITIONS – CUSTOMER EXPERIENCE MANAGEMENT MARKET
TABLE 124 KEY INFORMATION – ADOBE SYSTEMS INC
TABLE 125 KEY INFORMATION – AVAYA
TABLE 126 KEY INFORMATION – CA TECHNOLOGIES, INC.
TABLE 127 KEY INFORMATION – IBM CORPORATION
TABLE 128 KEY INFORMATION – NOKIA CORPORATION (NOKIA NETWORKS)
TABLE 129 KEY INFORMATION – OPEN TEXT CORPORATION
TABLE 130 KEY INFORMATION – ORACLE CORPORATION
TABLE 131 KEY INFORMATION – SAP SE
TABLE 132 KEY INFORMATION – SAS INSTITUTE, INC.
TABLE 133 KEY INFORMATION – ZENDESK
 
 LIST OF FIGURES
FIG 1 MARKET BY ANALYTICAL TOOL TYPE
FIG 2 MARKET BY TOUCH POINT TYPE
FIG 3 MARKET BY DEPLOYMENT TYPE
FIG 4 MARKET BY END USER
FIG 5 MARKET BY COUNTRY
FIG 6 KBV CARDINAL MATRIX

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