Latin America, Middle East and Africa Customer Experience Management Market

LAMEA Customer Experience Management Market

LAMEA Customer Experience Management Market size is expected grow at a market growth of 25.1% CAGR during the forecast period.

Published: June 2018 | 125 Pages | Format: PDF  | Download PDF

LAMEA Customer Experience Management Market Overview:

The LAMEA Customer Experience Management Market size is expected grow at a market growth of 25.1% CAGR during the forecast period. CEM vendors are working towards designing software platforms to engage and empower mobile-enabled customers. The call center segment would be the leading segment during the forecast period. Customer demand for quick response and personalized attention has risen sharply over the years. To address such nice needs, the contact centers are on great demand, as it could be a perfect platform to offer top quality services.

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Market Segmentation:

Based on Touch Point Type, the market is segmented into Call Centers, Email & Web Services, Stores/ Branch, Social Media, and Mobile & Others. Based on Analytical Tool Type, the market is segmented into Text Analytics, Web Analytics, Enterprise Feedback Management Software, and Speech Analytics & Others. Based on Deployment Type, the market is segmented into Cloud and On-Premise. Based on Vertical, the market is segmented into BFSI, Government, Energy & Utilities, Healthcare, Manufacturing, Retail, Telecom, Media & Entertainment, and Others. Based on countries, the market is segmented into Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, and Rest of LAMEA.

Competition Analysis:

The market research report covers the analysis of key stake holders of the Latin America, Middle East and Africa Customer Experience Management Market. Key companies profiled in the report include Adobe Systems Inc., Avaya, CA Technologies, Inc., IBM Corporation, Nokia Corporation (Nokia Networks), Open Text Corporation, Oracle Corporation, SAP SE, SAS Institute, Inc., and Zendesk.

Related Reports:

Global Customer Experience Management Market (2018-2024)

Europe Customer Experience Management Market (2018-2024)

North America Customer Experience Management Market (2018-2024)

Asia Pacific Customer Experience Management Market (2018-2024)

By Touch Point Type

  • Call Centers
  • Email & Web Services
  • Stores/ Branch
  • Social Media
  • Mobile & Others

By Analytical Tool Type

  • Text Analytics
  • Web Analytics
  • Enterprise Feedback Management Software
  • Speech Analytics & Others

By Organization Size

  • Cloud
  • On-Premise

By Vertical

  • BFSI
  • Government
  • Energy & Utilities
  • Healthcare
  • Manufacturing
  • Retail
  • Telecom, Media & Entertainment
  • Others

By Country

  • Brazil Customer Experience Management Market
  • Argentina Customer Experience Management Market
  • UAE Customer Experience Management Market
  • Saudi Arabia Customer Experience Management Market
  • South Africa Customer Experience Management Market
  • Nigeria Customer Experience Management Market
  • Rest of LAMEA Customer Experience Management Market

Companies Profiled

  • Adobe Systems Inc.
  • Avaya
  • CA Technologies, Inc.
  • IBM Corporation
  • Nokia Corporation (Nokia Networks)
  • Open Text Corporation
  • Oracle Corporation
  • SAP SE
  • SAS Institute, Inc.
  • Zendesk

Unique Offerings from KBV Research

  • Exhaustive coverage of Latin America, Middle East and Africa Customer Experience Management Market
  • Highest number of market tables and figures
  • Subscription based model available
  • Guaranteed best price
  • Assured post sales research support with 10% customization free

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