LAMEA Customer Self-service Software Market By Component (Solution and Services), By Deployment Type (Cloud and On-premise), By End User (BFSI, Retail & Consumer Goods, Government & Defense, Healthcare, Telecom & IT, Manufacturing and Others), By Country, Industry Analysis and Forecast, 2020 - 2026

The Latin America, Middle East and Africa Customer Self-Service Software Market would witness market growth of 27.5% CAGR during the forecast period (2020-2026).

With the help of Customer self-service (CSS) software, users can secure answers to their inquiries, via automated interviews, rather than conventional search methods. The software also permits companies to resolve the needs of customer support in an on-demand manner. The evolution of self-service solutions into a user-centric platform approach empowers anyplace anytime access model with the integration of data from various sources through an open architecture.

Companies are aggressively installing customer self-services software to bolster their reach to the customers and provide them support on a 24*7 basis. Customer self-service software solutions permit enterprises to fulfil the ever-changing needs of their customers effectively, hence rising the degree of customer satisfaction and supporting the retention of the customer. In addition to managing customer relationships, customer self-service software can also assist companies in managing relationships of the employee. This will help enterprises to significantly reduce the expenses for procuring customer relationship management and employee relationship management software. These are a few significant components that are anticipated to boost market development over the forecast period.

The market of customer self-service software is anticipated to rise owing to growing need among the several companies for enhancing their overall customer satisfaction. Most of the companies are choosing the customer self-service software due to its various benefits. The majority of customers require solutions to their problems rapidly and commonly would rather find the solutions on the web instead of waiting on the phone. A company can attracts their customers with the assistance of self-service software and transform them into genuine customers who continue to utilize their software.

Based on Component, the market is segmented into Solution and Services. Solution segment is further bifurcated across Web Self-service, Mobile Self-service, Intelligent Virtual Assistants, Social Media & Community Self-service, Email Management, and Others. Services segment is further segmented into Professional Services and Managed Services. Based on Deployment Type, the market is segmented into Cloud and On-premise. Based on End User, the market is segmented into BFSI, Retail & Consumer Goods, Government & Defense, Healthcare, Telecom & IT, Manufacturing and Others. Based on countries, the market is segmented into Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, and Rest of LAMEA.

Free Valuable Insights: Customer Self-service Software Market in LAMEA is expected to register a CAGR of 27.5% during the forecast period (2020-2026)

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Microsoft Corporation, Nuance Communications, Inc., Oracle Corporation, SAP SE, Salesforce.com, Inc., Avaya Holdings Corporation, Verint Systems, Inc., Zendesk, Inc., BMC Software, Inc. (KKR & Co., Inc.) and Aspect Software, Inc. (Vector Capital)

Scope of the Study

Market Segments Covered in the Report:

By Component

• Solution
  • Web Self-service
  • Mobile Self-service
  • Intelligent Virtual Assistants
  • Social Media & Community Self-service
  • Email Management
  • Others
• Services
  • Professional Services
  • Managed Services

By Deployment Type

• Cloud
• On-premise

By End-User

• BFSI
• Retail and Consumer Goods
• Government & Defense
• Healthcare
• Telecom & IT
• Manufacturing
• Others

By Country

• Brazil
• Argentina
• UAE
• Saudi Arabia
• South Africa
• Nigeria
• Rest of LAMEA

Companies Profiled

• Microsoft Corporation
• Nuance Communications, Inc.
• Oracle Corporation
• SAP SE
• Salesforce.com
• Avaya Holdings Corporation
• Verint Systems, Inc.
• Zendesk, Inc.
• BMC Software, Inc. (KKR & Co., Inc.)
• Aspect Software, Inc. (Vector Capital)

Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 LAMEA Customer Self-service Software Market, by Component
1.4.2 LAMEA Customer Self-service Software Market, by Deployment Type
1.4.3 LAMEA Customer Self-service Software Market, by End User
1.4.4 LAMEA Customer Self-service Software Market, by Country
1.5 Methodology for the research

Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints

Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2016-2020)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2017, Mar – 2020, Dec) Leading Players
3.3.3 Key Strategic Move: (Product Launches and Product Expansions : 2017, Apr – 2020, Oct) Leading Players

Chapter 4. LAMEA Customer Self-service Software Market by Component
4.1 LAMEA Customer Self-service Software Solution Market by Country
4.2 LAMEA Customer Self-service Software Market by Solution Type
4.2.1 LAMEA Customer Self-service Software Web Self-service Market by Country
4.2.2 LAMEA Customer Self-service Software Mobile Self-service Market by Country
4.2.3 LAMEA Customer Self-service Software Intelligent Virtual Assistants Market by Country
4.2.4 LAMEA Customer Self-service Software Social Media & Community Self-service Market by Country
4.2.5 LAMEA Customer Self-service Software Email Management Market by Country
4.2.6 LAMEA Other Solution Type Customer Self-service Software Market by Country
4.3 LAMEA Customer Self-service Software Services Market by Country
4.4 LAMEA Customer Self-service Software Market by Services Type
4.4.1 LAMEA Professional Services Customer Self-service Software Market by Country
4.4.2 LAMEA Managed Services Customer Self-service Software Market by Country

Chapter 5. LAMEA Customer Self-service Software Market by Deployment Type
5.1 LAMEA Cloud Customer Self-service Software Market by Country
5.2 LAMEA On-premise Customer Self-service Software Market by Country

Chapter 6. LAMEA Customer Self-service Software Market by End User
6.1 LAMEA BFSI Customer Self-service Software Market by Country
6.2 LAMEA Retail and Consumer Goods Customer Self-service Software Market by Country
6.3 LAMEA Government & Defense Customer Self-service Software Market by Country
6.4 LAMEA Healthcare Customer Self-service Software Market by Country
6.5 LAMEA Telecom & IT Customer Self-service Software Market by Country
6.6 LAMEA Manufacturing Customer Self-service Software Market by Country
6.7 LAMEA Others Customer Self-service Software Market by Country

Chapter 7. LAMEA Customer Self-service Software Market by Country
7.1 Brazil Customer Self-service Software Market
7.1.1 Brazil Customer Self-service Software Market by Component
7.1.1.1 Brazil Customer Self-service Software Market by Solution Type
7.1.1.2 Brazil Customer Self-service Software Market by Services Type
7.1.2 Brazil Customer Self-service Software Market by Deployment Type
7.1.3 Brazil Customer Self-service Software Market by End User
7.2 Argentina Customer Self-service Software Market
7.2.1 Argentina Customer Self-service Software Market by Component
7.2.1.1 Argentina Customer Self-service Software Market by Solution Type
7.2.1.2 Argentina Customer Self-service Software Market by Services Type
7.2.2 Argentina Customer Self-service Software Market by Deployment Type
7.2.3 Argentina Customer Self-service Software Market by End User
7.3 UAE Customer Self-service Software Market
7.3.1 UAE Customer Self-service Software Market by Component
7.3.1.1 UAE Customer Self-service Software Market by Solution Type
7.3.1.2 UAE Customer Self-service Software Market by Services Type
7.3.2 UAE Customer Self-service Software Market by Deployment Type
7.3.3 UAE Customer Self-service Software Market by End User
7.4 Saudi Arabia Customer Self-service Software Market
7.4.1 Saudi Arabia Customer Self-service Software Market by Component
7.4.1.1 Saudi Arabia Customer Self-service Software Market by Solution Type
7.4.1.2 Saudi Arabia Customer Self-service Software Market by Services Type
7.4.2 Saudi Arabia Customer Self-service Software Market by Deployment Type
7.4.3 Saudi Arabia Customer Self-service Software Market by End User
7.5 South Africa Customer Self-service Software Market
7.5.1 South Africa Customer Self-service Software Market by Component
7.5.1.1 South Africa Customer Self-service Software Market by Solution Type
7.5.1.2 South Africa Customer Self-service Software Market by Services Type
7.5.2 South Africa Customer Self-service Software Market by Deployment Type
7.5.3 South Africa Customer Self-service Software Market by End User
7.6 Nigeria Customer Self-service Software Market
7.6.1 Nigeria Customer Self-service Software Market by Component
7.6.1.1 Nigeria Customer Self-service Software Market by Solution Type
7.6.1.2 Nigeria Customer Self-service Software Market by Services Type
7.6.2 Nigeria Customer Self-service Software Market by Deployment Type
7.6.3 Nigeria Customer Self-service Software Market by End User
7.7 Rest of LAMEA Customer Self-service Software Market
7.7.1 Rest of LAMEA Customer Self-service Software Market by Component
7.7.1.1 Rest of LAMEA Customer Self-service Software Market by Solution Type
7.7.1.2 Rest of LAMEA Customer Self-service Software Market by Services Type
7.7.2 Rest of LAMEA Customer Self-service Software Market by Deployment Type
7.7.3 Rest of LAMEA Customer Self-service Software Market by End User

Chapter 8. Company Profiles
8.1 Microsoft Corporation
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Segmental and Regional Analysis
8.1.4 Research & Development Expenses
8.1.5 Recent strategies and developments:
8.1.5.1 Partnerships, Collaborations, and Agreements:
8.1.5.2 Acquisition and Mergers:
8.1.6 SWOT Analysis
8.2 Nuance Communications, Inc.
8.2.1 Company Overview
8.2.2 Financial Analysis
8.2.3 Segmental and Regional Analysis
8.2.4 Research & Development Expense
8.2.1 Recent strategies and developments:
8.2.1.1 Partnerships, Collaborations, and Agreements:
8.2.1.2 Acquisition and Mergers:
8.2.1.3 Product Launches and Product Expansions:
8.2.2 SWOT Analysis
8.3 Oracle Corporation
8.3.1 Company Overview
8.3.2 Financial Analysis
8.3.3 Segmental and Regional Analysis
8.3.4 Research & Development Expense
8.3.5 Recent strategies and developments:
8.3.5.1 Product Launches and Product Expansions:
8.3.6 SWOT Analysis
8.4 SAP SE
8.4.1 Company Overview
8.4.2 Financial Analysis
8.4.3 Segmental and Regional Analysis
8.4.4 Research & Development Expense
8.4.5 Recent strategies and developments:
8.4.5.1 Partnerships, Collaborations, and Agreements:
8.4.5.2 Product Launches and Product Expansions:
8.4.6 SWOT Analysis
8.5 Salesforce.com, Inc.
8.5.1 Company Overview
8.5.2 Financial Analysis
8.5.3 Regional Analysis
8.5.4 Research & Development Expense
8.5.5 Recent strategies and developments:
8.5.5.1 Partnerships, Collaborations, and Agreements:
8.5.5.2 Acquisition and Mergers:
8.5.6 SWOT Analysis
8.6 Avaya Holdings Corporation
8.6.1 Company Overview
8.6.2 Financial Analysis
8.6.3 Segmental and Regional Analysis
8.6.4 Research & Development Expense
8.6.5 Recent strategies and developments:
8.6.5.1 Partnerships, Collaborations, and Agreements:
8.6.5.2 Product Launches and Product Expansions:
8.7 Verint Systems, Inc.
8.7.1 Company Overview
8.7.2 Financial Analysis
8.7.3 Segmental and Regional Analysis
8.7.4 Research and Development Expense
8.7.5 Recent strategies and developments:
8.7.5.1 Acquisition and Mergers:
8.7.5.2 Product Launches and Product Expansions:
8.8 Zendesk, Inc.
8.8.1 Company Overview
8.8.2 Financial Analysis
8.8.3 Regional Analysis
8.8.4 Research & Development Expense
8.8.5 Recent strategies and developments:
8.8.5.1 Partnerships, Collaborations, and Agreements:
8.8.5.2 Acquisition and Mergers:
8.8.5.3 Product Launches and Product Expansions:
8.9 BMC Software, Inc. (KKR & Co., Inc.)
8.9.1 Company Overview
8.9.2 Financial Analysis
8.9.3 Regional Analysis
8.9.4 Recent strategies and developments:
8.9.4.1 Acquisition and Mergers:
8.9.4.2 Product Launches and Product Expansions:
8.10. Aspect Software, Inc. (Vector Capital)
8.10.1 Company Overview
8.10.2 Recent strategies and developments:
8.10.2.1 Partnerships, Collaborations, and Agreements:
8.10.2.2 Product Launches and Product Expansions:

TABLE 1 LAMEA Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 2 LAMEA Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Customer Self-service Software Market
TABLE 4 Product Launches And Product Expansions– Customer Self-service Software Market
TABLE 5 Acquisition and Mergers– Customer Self-service Software Market
TABLE 6 LAMEA Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 7 LAMEA Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 8 LAMEA Customer Self-service Software Solution Market by Country, 2016 - 2019, USD Million
TABLE 9 LAMEA Customer Self-service Software Solution Market by Country, 2020 - 2026, USD Million
TABLE 10 LAMEA Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 11 LAMEA Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 12 LAMEA Customer Self-service Software Web Self-service Market by Country, 2016 - 2019, USD Million
TABLE 13 LAMEA Customer Self-service Software Web Self-service Market by Country, 2020 - 2026, USD Million
TABLE 14 LAMEA Customer Self-service Software Mobile Self-service Market by Country, 2016 - 2019, USD Million
TABLE 15 LAMEA Customer Self-service Software Mobile Self-service Market by Country, 2020 - 2026, USD Million
TABLE 16 LAMEA Customer Self-service Software Intelligent Virtual Assistants Market by Country, 2016 - 2019, USD Million
TABLE 17 LAMEA Customer Self-service Software Intelligent Virtual Assistants Market by Country, 2020 - 2026, USD Million
TABLE 18 LAMEA Customer Self-service Software Social Media & Community Self-service Market by Country, 2016 - 2019, USD Million
TABLE 19 LAMEA Customer Self-service Software Social Media & Community Self-service Market by Country, 2020 - 2026, USD Million
TABLE 20 LAMEA Customer Self-service Software Email Management Market by Country, 2016 - 2019, USD Million
TABLE 21 LAMEA Customer Self-service Software Email Management Market by Country, 2020 - 2026, USD Million
TABLE 22 LAMEA Other Solution Type Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 23 LAMEA Other Solution Type Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 24 LAMEA Customer Self-service Software Services Market by Country, 2016 - 2019, USD Million
TABLE 25 LAMEA Customer Self-service Software Services Market by Country, 2020 - 2026, USD Million
TABLE 26 LAMEA Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 27 LAMEA Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 28 LAMEA Professional Services Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 29 LAMEA Professional Services Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 30 LAMEA Managed Services Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 31 LAMEA Managed Services Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 32 LAMEA Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 33 LAMEA Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 34 LAMEA Cloud Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 35 LAMEA Cloud Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 36 LAMEA On-premise Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 37 LAMEA On-premise Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 38 LAMEA Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 39 LAMEA Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 40 LAMEA BFSI Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 41 LAMEA BFSI Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 42 LAMEA Retail and Consumer Goods Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 43 LAMEA Retail and Consumer Goods Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 44 LAMEA Government & Defense Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 45 LAMEA Government & Defense Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 46 LAMEA Healthcare Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 47 LAMEA Healthcare Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 48 LAMEA Telecom & IT Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 49 LAMEA Telecom & IT Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 50 LAMEA Manufacturing Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 51 LAMEA Manufacturing Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 52 LAMEA Others Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 53 LAMEA Others Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 54 LAMEA Customer Self-service Software Market by Country, 2016 - 2019, USD Million
TABLE 55 LAMEA Customer Self-service Software Market by Country, 2020 - 2026, USD Million
TABLE 56 Brazil Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 57 Brazil Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 58 Brazil Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 59 Brazil Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 60 Brazil Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 61 Brazil Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 62 Brazil Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 63 Brazil Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 64 Brazil Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 65 Brazil Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 66 Brazil Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 67 Brazil Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 68 Argentina Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 69 Argentina Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 70 Argentina Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 71 Argentina Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 72 Argentina Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 73 Argentina Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 74 Argentina Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 75 Argentina Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 76 Argentina Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 77 Argentina Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 78 Argentina Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 79 Argentina Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 80 UAE Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 81 UAE Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 82 UAE Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 83 UAE Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 84 UAE Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 85 UAE Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 86 UAE Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 87 UAE Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 88 UAE Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 89 UAE Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 90 UAE Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 91 UAE Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 92 Saudi Arabia Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 93 Saudi Arabia Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 94 Saudi Arabia Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 95 Saudi Arabia Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 96 Saudi Arabia Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 97 Saudi Arabia Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 98 Saudi Arabia Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 99 Saudi Arabia Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 100 Saudi Arabia Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 101 Saudi Arabia Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 102 Saudi Arabia Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 103 Saudi Arabia Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 104 South Africa Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 105 South Africa Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 106 South Africa Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 107 South Africa Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 108 South Africa Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 109 South Africa Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 110 South Africa Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 111 South Africa Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 112 South Africa Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 113 South Africa Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 114 South Africa Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 115 South Africa Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 116 Nigeria Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 117 Nigeria Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 118 Nigeria Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 119 Nigeria Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 120 Nigeria Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 121 Nigeria Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 122 Nigeria Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 123 Nigeria Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 124 Nigeria Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 125 Nigeria Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 126 Nigeria Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 127 Nigeria Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 128 Rest of LAMEA Customer Self-service Software Market, 2016 - 2019, USD Million
TABLE 129 Rest of LAMEA Customer Self-service Software Market, 2020 - 2026, USD Million
TABLE 130 Rest of LAMEA Customer Self-service Software Market by Component, 2016 - 2019, USD Million
TABLE 131 Rest of LAMEA Customer Self-service Software Market by Component, 2020 - 2026, USD Million
TABLE 132 Rest of LAMEA Customer Self-service Software Market by Solution Type, 2016 - 2019, USD Million
TABLE 133 Rest of LAMEA Customer Self-service Software Market by Solution Type, 2020 - 2026, USD Million
TABLE 134 Rest of LAMEA Customer Self-service Software Market by Services Type, 2016 - 2019, USD Million
TABLE 135 Rest of LAMEA Customer Self-service Software Market by Services Type, 2020 - 2026, USD Million
TABLE 136 Rest of LAMEA Customer Self-service Software Market by Deployment Type, 2016 - 2019, USD Million
TABLE 137 Rest of LAMEA Customer Self-service Software Market by Deployment Type, 2020 - 2026, USD Million
TABLE 138 Rest of LAMEA Customer Self-service Software Market by End User, 2016 - 2019, USD Million
TABLE 139 Rest of LAMEA Customer Self-service Software Market by End User, 2020 - 2026, USD Million
TABLE 140 key information – Microsoft Corporation
TABLE 141 Key Information – Nuance Communications, Inc.
TABLE 142 Key Information – Oracle Corporation
TABLE 143 Key Information – SAP SE
TABLE 144 Key Information –Salesforce.com, Inc.
TABLE 145 Key Information – Avaya Holdings Corporation
TABLE 146 Key information –Verint Systems, Inc.
TABLE 147 Key Information – Zendesk, Inc.
TABLE 148 Key information – BMC Software, Inc.
TABLE 149 Key Information – Aspect Software, Inc.

List of Figures
FIG 1 Methodology for the research
FIG 2 KBV Cardinal Matrix
FIG 3 Key Leading Strategies: Percentage Distribution (2016-2020)
FIG 4 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2017, Mar – 2020, Dec) Leading Players
FIG 5 Key Strategic Move: (Product Launches and Product Expansions : 2017, Apr – 2020, Oct) Leading Players
FIG 6 Recent strategies and developments: Microsoft Corporation
FIG 7 SWOT Analysis: Microsoft Corporation
FIG 8 Recent strategies and developments: Nuance Communications, Inc.
FIG 9 SWOT Analysis: Nuance Communications, inc.
FIG 10 SWOT analysis: Oracle Corporation
FIG 11 Recent strategies and developments: SAP SE
FIG 12 SWOT Analysis: SAP SE
FIG 13 Recent strategies and developments: Salesforce.com, Inc.
FIG 14 SWOT Analysis: Salesforce.com Inc.
FIG 15 Recent strategies and developments: Avaya Holdings Corporation
FIG 16 Recent strategies and developments: Verint Systems, Inc.
FIG 17 Recent strategies and developments: Zendesk, Inc.
FIG 18 Recent strategies and developments: BMC Software, Inc.
FIG 19 Recent strategies and developments: Aspect Software, Inc.