The Latin America, Middle East and Africa Customer Success Platforms Market would witness market growth of 23.5% CAGR during the forecast period (2020-2026). Customer success starts early even before the transition from a buyer to a customer. Every customer doesn’t possess a similar potential for success with your SaaS application and sales opportunities, & hence are not equal.
Customer success can be assistance during the buyer journey & actively push sales to boost revenue by creating an Ideal Customer Profile (ICP) with properties that may involve vertical, employee country, revenue, region, size of customer base, and technology – increasing your chances to close deals with good-fit customers. Moreover, this starting step filtering for businesses showcasing an ideal fit for your solution can then enable the CS roles in the customer success journey.
In the customer success process, customer onboarding is the most strategic step. This phase is the first instance where buyers have an interaction with your company as customers, and they are willing to take advantage of the benefits that have been marketed and sold to them. Without undergoing a huge adoption phase, you cannot travel on the successful customer success journey, hence it becomes essential to assess and enhance time-to-value.
Based on Component, the market is segmented into Platforms (Without Services) and Services. Based on Application, the market is segmented into Sales & Marketing Optimization, Customer Service, Risk & Compliance Management, Reporting & Analytics, Customer Segmentation & Onboarding, and Others. Based on Deployment Type, the market is segmented into On-premise and Cloud. Based on Enterprise Size, the market is segmented into Large Enterprises and Small & Medium Enterprises. Based on End User, the market is segmented into BFSI, Retail & eCommerce, Transportation & Logistics, Healthcare, Telecom & IT, Government & Public Sector and Others. Based on countries, the market is segmented into Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, and Rest of LAMEA.
The Brazil market dominated the LAMEA Small & Medium Enterprises Customer Success Platforms Market by Country 2019, and would continue to be a dominant market till 2026. The Argentina market would witness a CAGR of 25.7% during (2020 - 2026). Additionally, The UAE market is experiencing a CAGR of 24.6% during (2020 - 2026).
The BFSI market dominated the South Africa Customer Success Platforms Market by End User 2019, thereby, achieving a market value of $8.3 million by 2026. The Retail & eCommerce market is estimated to grow at a CAGR of 23.1% during (2020 - 2026). The Transportation & Logistics market is showcasing a CAGR of 26.3% during the forecast period. Additionally, The Healthcare market is expected to witness a CAGR of 26.4% during (2020 - 2026).
Free Valuable Insights: Customer Success Platforms Market in LAMEA is expected to register a CAGR of 23.5% during the forecast period (2020-2026)
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Salesforce.com, Inc., Cisco Systems, Inc., HubSpot, Inc., Medallia, Inc. (Strikedeck, Inc.), Gainsight, Inc., Totango, Ltd., UserIQ, Inc., Planhat AB, Salesmachine, Inc., and Freshworks, Inc.
Scope of the Study
Market Segments Covered in the Report:
By Component
- Platforms (Without Services)
- Services
By Application
- Sales & Marketing Optimization
- Customer Service
- Risk & Compliance Management
- Reporting & Analytics
- Customer Segmentation & Onboarding
- Others
By Deployment Type
By Enterprise Size
- Large Enterprises
- Small & Medium Enterprises
By End-User
- BFSI
- Retail & eCommerce
- Transportation & Logistics
- Healthcare
- Telecom & IT
- Government & Public Sector
- Others
By Country
- Brazil
- Argentina
- UAE
- Saudi Arabia
- South Africa
- Nigeria
- Rest of LAMEA
Key Market Players
List of Companies Profiled in the Report:
- Salesforce.com, Inc.
- Cisco Systems, Inc.
- HubSpot, Inc.
- Medallia, Inc. (Strikedeck, Inc.)
- Gainsight, Inc.
- Totango, Ltd.
- UserIQ, Inc.
- Planhat AB
- Salesmachine, Inc.
- Freshworks, Inc.
TABLE 1 LAMEA Customer Success Platforms Market, 2016 - 2019, USD Million
TABLE 2 LAMEA Customer Success Platforms Market, 2020 - 2026, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Customer Success Platforms Market
TABLE 4 Product Launches And Product Expansions– Customer Success Platforms Market
TABLE 5 Acquisition and Mergers– Customer Success Platforms Market
TABLE 6 LAMEA Customer Success Platforms Market by Component, 2016 - 2019, USD Million
TABLE 7 LAMEA Customer Success Platforms Market by Component, 2020 - 2026, USD Million
TABLE 8 LAMEA Customer Success Platforms (Without Services) Market by Country, 2016 - 2019, USD Million
TABLE 9 LAMEA Customer Success Platforms (Without Services) Market by Country, 2020 - 2026, USD Million
TABLE 10 LAMEA Customer Success Platforms Services Market by Country, 2016 - 2019, USD Million
TABLE 11 LAMEA Customer Success Platforms Services Market by Country, 2020 - 2026, USD Million
TABLE 12 LAMEA Customer Success Platforms Market by Application, 2016 - 2019, USD Million
TABLE 13 LAMEA Customer Success Platforms Market by Application, 2020 - 2026, USD Million
TABLE 14 LAMEA Customer Success Platforms Sales & Marketing Optimization Market by Country, 2016 - 2019, USD Million
TABLE 15 LAMEA Customer Success Platforms Sales & Marketing Optimization Market by Country, 2020 - 2026, USD Million
TABLE 16 LAMEA Customer Success Platforms Customer Service Market by Country, 2016 - 2019, USD Million
TABLE 17 LAMEA Customer Success Platforms Customer Service Market by Country, 2020 - 2026, USD Million
TABLE 18 LAMEA Customer Success Platforms Risk & Compliance Management Market by Country, 2016 - 2019, USD Million
TABLE 19 LAMEA Customer Success Platforms Risk & Compliance Management Market by Country, 2020 - 2026, USD Million
TABLE 20 LAMEA Customer Success Platforms Reporting & Analytics Market by Country, 2016 - 2019, USD Million
TABLE 21 LAMEA Customer Success Platforms Reporting & Analytics Market by Country, 2020 - 2026, USD Million
TABLE 22 LAMEA Customer Success Platforms Customer Segmentation & Onboarding Market by Country, 2016 - 2019, USD Million
TABLE 23 LAMEA Customer Success Platforms Customer Segmentation & Onboarding Market by Country, 2020 - 2026, USD Million
TABLE 24 LAMEA Other Application Customer Success Platforms Market by Country, 2016 - 2019, USD Million
TABLE 25 LAMEA Other Application Customer Success Platforms Market by Country, 2020 - 2026, USD Million
TABLE 26 LAMEA Customer Success Platforms Market by Deployment Type, 2016 - 2019, USD Million
TABLE 27 LAMEA Customer Success Platforms Market by Deployment Type, 2020 - 2026, USD Million
TABLE 28 LAMEA On-premise Customer Success Platforms Market by Country, 2016 - 2019, USD Million
TABLE 29 LAMEA On-premise Customer Success Platforms Market by Country, 2020 - 2026, USD Million
TABLE 30 LAMEA Cloud Customer Success Platforms Market by Country, 2016 - 2019, USD Million
TABLE 31 LAMEA Cloud Customer Success Platforms Market by Country, 2020 - 2026, USD Million
TABLE 32 LAMEA Customer Success Platforms Market by Enterprise Size, 2016 - 2019, USD Million
TABLE 33 LAMEA Customer Success Platforms Market by Enterprise Size, 2020 - 2026, USD Million
TABLE 34 LAMEA Large Enterprises Customer Success Platforms Market by Country, 2016 - 2019, USD Million
TABLE 35 LAMEA Large Enterprises Customer Success Platforms Market by Country, 2020 - 2026, USD Million
TABLE 36 LAMEA Small & Medium Enterprises Customer Success Platforms Market by Country, 2016 - 2019, USD Million
TABLE 37 LAMEA Small & Medium Enterprises Customer Success Platforms Market by Country, 2020 - 2026, USD Million
TABLE 38 LAMEA Customer Success Platforms Market by End User, 2016 - 2019, USD Million
TABLE 39 LAMEA Customer Success Platforms Market by End User, 2020 - 2026, USD Million
TABLE 40 LAMEA BFSI Customer Success Platforms Market by Country, 2016 - 2019, USD Million
TABLE 41 LAMEA BFSI Customer Success Platforms Market by Country, 2020 - 2026, USD Million
TABLE 42 LAMEA Retail & eCommerce Customer Success Platforms Market by Country, 2016 - 2019, USD Million
TABLE 43 LAMEA Retail & eCommerce Customer Success Platforms Market by Country, 2020 - 2026, USD Million
TABLE 44 LAMEA Transportation & Logistics Customer Success Platforms Market by Country, 2016 - 2019, USD Million
TABLE 45 LAMEA Transportation & Logistics Customer Success Platforms Market by Country, 2020 - 2026, USD Million
TABLE 46 LAMEA Healthcare Customer Success Platforms Market by Country, 2016 - 2019, USD Million
TABLE 47 LAMEA Healthcare Customer Success Platforms Market by Country, 2020 - 2026, USD Million
TABLE 48 LAMEA Telecom & IT Customer Success Platforms Market by Country, 2016 - 2019, USD Million
TABLE 49 LAMEA Telecom & IT Customer Success Platforms Market by Country, 2020 - 2026, USD Million
TABLE 50 LAMEA Government & Public Sector Customer Success Platforms Market by Country, 2016 - 2019, USD Million
TABLE 51 LAMEA Government & Public Sector Customer Success Platforms Market by Country, 2020 - 2026, USD Million
TABLE 52 LAMEA Others Customer Success Platforms Market by Country, 2016 - 2019, USD Million
TABLE 53 LAMEA Others Customer Success Platforms Market by Country, 2020 - 2026, USD Million
TABLE 54 LAMEA Customer Success Platforms Market by Country, 2016 - 2019, USD Million
TABLE 55 LAMEA Customer Success Platforms Market by Country, 2020 - 2026, USD Million
TABLE 56 Brazil Customer Success Platforms Market, 2016 - 2019, USD Million
TABLE 57 Brazil Customer Success Platforms Market, 2020 - 2026, USD Million
TABLE 58 Brazil Customer Success Platforms Market by Component, 2016 - 2019, USD Million
TABLE 59 Brazil Customer Success Platforms Market by Component, 2020 - 2026, USD Million
TABLE 60 Brazil Customer Success Platforms Market by Application, 2016 - 2019, USD Million
TABLE 61 Brazil Customer Success Platforms Market by Application, 2020 - 2026, USD Million
TABLE 62 Brazil Customer Success Platforms Market by Deployment Type, 2016 - 2019, USD Million
TABLE 63 Brazil Customer Success Platforms Market by Deployment Type, 2020 - 2026, USD Million
TABLE 64 Brazil Customer Success Platforms Market by Enterprise Size, 2016 - 2019, USD Million
TABLE 65 Brazil Customer Success Platforms Market by Enterprise Size, 2020 - 2026, USD Million
TABLE 66 Brazil Customer Success Platforms Market by End User, 2016 - 2019, USD Million
TABLE 67 Brazil Customer Success Platforms Market by End User, 2020 - 2026, USD Million
TABLE 68 Argentina Customer Success Platforms Market, 2016 - 2019, USD Million
TABLE 69 Argentina Customer Success Platforms Market, 2020 - 2026, USD Million
TABLE 70 Argentina Customer Success Platforms Market by Component, 2016 - 2019, USD Million
TABLE 71 Argentina Customer Success Platforms Market by Component, 2020 - 2026, USD Million
TABLE 72 Argentina Customer Success Platforms Market by Application, 2016 - 2019, USD Million
TABLE 73 Argentina Customer Success Platforms Market by Application, 2020 - 2026, USD Million
TABLE 74 Argentina Customer Success Platforms Market by Deployment Type, 2016 - 2019, USD Million
TABLE 75 Argentina Customer Success Platforms Market by Deployment Type, 2020 - 2026, USD Million
TABLE 76 Argentina Customer Success Platforms Market by Enterprise Size, 2016 - 2019, USD Million
TABLE 77 Argentina Customer Success Platforms Market by Enterprise Size, 2020 - 2026, USD Million
TABLE 78 Argentina Customer Success Platforms Market by End User, 2016 - 2019, USD Million
TABLE 79 Argentina Customer Success Platforms Market by End User, 2020 - 2026, USD Million
TABLE 80 UAE Customer Success Platforms Market, 2016 - 2019, USD Million
TABLE 81 UAE Customer Success Platforms Market, 2020 - 2026, USD Million
TABLE 82 UAE Customer Success Platforms Market by Component, 2016 - 2019, USD Million
TABLE 83 UAE Customer Success Platforms Market by Component, 2020 - 2026, USD Million
TABLE 84 UAE Customer Success Platforms Market by Application, 2016 - 2019, USD Million
TABLE 85 UAE Customer Success Platforms Market by Application, 2020 - 2026, USD Million
TABLE 86 UAE Customer Success Platforms Market by Deployment Type, 2016 - 2019, USD Million
TABLE 87 UAE Customer Success Platforms Market by Deployment Type, 2020 - 2026, USD Million
TABLE 88 UAE Customer Success Platforms Market by Enterprise Size, 2016 - 2019, USD Million
TABLE 89 UAE Customer Success Platforms Market by Enterprise Size, 2020 - 2026, USD Million
TABLE 90 UAE Customer Success Platforms Market by End User, 2016 - 2019, USD Million
TABLE 91 UAE Customer Success Platforms Market by End User, 2020 - 2026, USD Million
TABLE 92 Saudi Arabia Customer Success Platforms Market, 2016 - 2019, USD Million
TABLE 93 Saudi Arabia Customer Success Platforms Market, 2020 - 2026, USD Million
TABLE 94 Saudi Arabia Customer Success Platforms Market by Component, 2016 - 2019, USD Million
TABLE 95 Saudi Arabia Customer Success Platforms Market by Component, 2020 - 2026, USD Million
TABLE 96 Saudi Arabia Customer Success Platforms Market by Application, 2016 - 2019, USD Million
TABLE 97 Saudi Arabia Customer Success Platforms Market by Application, 2020 - 2026, USD Million
TABLE 98 Saudi Arabia Customer Success Platforms Market by Deployment Type, 2016 - 2019, USD Million
TABLE 99 Saudi Arabia Customer Success Platforms Market by Deployment Type, 2020 - 2026, USD Million
TABLE 100 Saudi Arabia Customer Success Platforms Market by Enterprise Size, 2016 - 2019, USD Million
TABLE 101 Saudi Arabia Customer Success Platforms Market by Enterprise Size, 2020 - 2026, USD Million
TABLE 102 Saudi Arabia Customer Success Platforms Market by End User, 2016 - 2019, USD Million
TABLE 103 Saudi Arabia Customer Success Platforms Market by End User, 2020 - 2026, USD Million
TABLE 104 South Africa Customer Success Platforms Market, 2016 - 2019, USD Million
TABLE 105 South Africa Customer Success Platforms Market, 2020 - 2026, USD Million
TABLE 106 South Africa Customer Success Platforms Market by Component, 2016 - 2019, USD Million
TABLE 107 South Africa Customer Success Platforms Market by Component, 2020 - 2026, USD Million
TABLE 108 South Africa Customer Success Platforms Market by Application, 2016 - 2019, USD Million
TABLE 109 South Africa Customer Success Platforms Market by Application, 2020 - 2026, USD Million
TABLE 110 South Africa Customer Success Platforms Market by Deployment Type, 2016 - 2019, USD Million
TABLE 111 South Africa Customer Success Platforms Market by Deployment Type, 2020 - 2026, USD Million
TABLE 112 South Africa Customer Success Platforms Market by Enterprise Size, 2016 - 2019, USD Million
TABLE 113 South Africa Customer Success Platforms Market by Enterprise Size, 2020 - 2026, USD Million
TABLE 114 South Africa Customer Success Platforms Market by End User, 2016 - 2019, USD Million
TABLE 115 South Africa Customer Success Platforms Market by End User, 2020 - 2026, USD Million
TABLE 116 Nigeria Customer Success Platforms Market, 2016 - 2019, USD Million
TABLE 117 Nigeria Customer Success Platforms Market, 2020 - 2026, USD Million
TABLE 118 Nigeria Customer Success Platforms Market by Component, 2016 - 2019, USD Million
TABLE 119 Nigeria Customer Success Platforms Market by Component, 2020 - 2026, USD Million
TABLE 120 Nigeria Customer Success Platforms Market by Application, 2016 - 2019, USD Million
TABLE 121 Nigeria Customer Success Platforms Market by Application, 2020 - 2026, USD Million
TABLE 122 Nigeria Customer Success Platforms Market by Deployment Type, 2016 - 2019, USD Million
TABLE 123 Nigeria Customer Success Platforms Market by Deployment Type, 2020 - 2026, USD Million
TABLE 124 Nigeria Customer Success Platforms Market by Enterprise Size, 2016 - 2019, USD Million
TABLE 125 Nigeria Customer Success Platforms Market by Enterprise Size, 2020 - 2026, USD Million
TABLE 126 Nigeria Customer Success Platforms Market by End User, 2016 - 2019, USD Million
TABLE 127 Nigeria Customer Success Platforms Market by End User, 2020 - 2026, USD Million
TABLE 128 Rest of LAMEA Customer Success Platforms Market, 2016 - 2019, USD Million
TABLE 129 Rest of LAMEA Customer Success Platforms Market, 2020 - 2026, USD Million
TABLE 130 Rest of LAMEA Customer Success Platforms Market by Component, 2016 - 2019, USD Million
TABLE 131 Rest of LAMEA Customer Success Platforms Market by Component, 2020 - 2026, USD Million
TABLE 132 Rest of LAMEA Customer Success Platforms Market by Application, 2016 - 2019, USD Million
TABLE 133 Rest of LAMEA Customer Success Platforms Market by Application, 2020 - 2026, USD Million
TABLE 134 Rest of LAMEA Customer Success Platforms Market by Deployment Type, 2016 - 2019, USD Million
TABLE 135 Rest of LAMEA Customer Success Platforms Market by Deployment Type, 2020 - 2026, USD Million
TABLE 136 Rest of LAMEA Customer Success Platforms Market by Enterprise Size, 2016 - 2019, USD Million
TABLE 137 Rest of LAMEA Customer Success Platforms Market by Enterprise Size, 2020 - 2026, USD Million
TABLE 138 Rest of LAMEA Customer Success Platforms Market by End User, 2016 - 2019, USD Million
TABLE 139 Rest of LAMEA Customer Success Platforms Market by End User, 2020 - 2026, USD Million
TABLE 140 Key Information –Salesforce.com, Inc.
TABLE 141 Key Information – Cisco Systems, Inc.
TABLE 142 Key Information – HubSpot, Inc.
TABLE 143 Key Information – Medallia, Inc.
TABLE 144 key information – Gainsight, Inc.
TABLE 145 key information – Totango, Ltd.
TABLE 146 key information – UserIQ, Inc.
TABLE 147 key information – Planhat AB
TABLE 148 key information – Salesmachine, Inc.
TABLE 149 Key Information – Freshworks, Inc.
List of Figures
FIG 1 Methodology for the research
FIG 2 KBV Cardinal Matrix
FIG 3 Key Leading Strategies: Percentage Distribution (2016-2020)
FIG 4 Key Strategic Move: (Product Launches and Product Expansions : 2017, Feb – 2020, May) Leading Players
FIG 5 Recent strategies and developments: Salesforce.com, Inc.
FIG 6 SWOT Analysis: Salesforce.com Inc.
FIG 7 Recent strategies and developments: Cisco Systems, Inc.
FIG 8 SWOT Analysis: Cisco Systems, Inc.
FIG 9 Recent strategies and developments: Medallia, Inc.
FIG 10 Recent strategies and developments: Gainsight, Inc.
FIG 11 Recent strategies and developments: Totango Ltd.
FIG 12 Recent strategies and developments: UserIQ, Inc.
FIG 13 Recent strategies and developments: Freshworks, Inc.