The Latin America, Middle East and Africa Healthcare CRM Market would witness market growth of 13.6% CAGR during the forecast period (2022-2028).
A powerful advantage of a healthcare CRM is its capacity to optimize several internal business operations. Access to data is one of the primary challenges facing modern businesses. Numerous businesses are unable to track all daily activities and integrate them in their financial analyses. Purchasing the appropriate medical supplies is an example of a significant challenge.
Without a comprehensive patient database, shortages and overstock are unavoidable. In the healthcare business, a CRM changes everything. Using the data from such devices, it is considerably simpler to monitor pertinent information regarding patient medication usage. Consequently, administration of the essential operations becomes easy. No longer is it essential to speculate on how many antibiotics or experts could be required depending on present activity.
While a CRM cannot address all problems of this nature, it is an ideal complement to other company management applications. A CRM maintains patient information in a communications module such that staff all through the healthcare system can easily arrange and track patient visits and interactions. Numerous doctor's offices, clinics, and hospitals have implemented an online medical portal to expedite new patient check-in and record changes for current patients.
As one of the Middle East's most economically prosperous and diverse marketplaces, the UAE boasts a robust healthcare infrastructure. The development of a global healthcare infrastructure is a primary priority for the UAE government, and as a result, the industry has evolved and grown substantially in recent years. As the prevalence of lifestyle illnesses rises, these relatively affluent populations continue to seek a higher standard of medical treatment.
The Brazil market dominated the LAMEA Healthcare CRM Market by Country in 2021, and would continue to be a dominant market till 2028; thereby, achieving a market value of $453.5 million by 2028.The Argentina market is experiencing a CAGR of 14.2% during (2022 - 2028). Additionally, The UAE market would display a CAGR of 13.3% during (2022 - 2028).
Based on Deployment Mode, the market is segmented into Cloud/Web-based Model and On-premise Model. Based on Functionality, the market is segmented into Sales, Customer Service & Support, Digital Commerce, Cross -CRM and Marketing. Based on End Use, the market is segmented into Healthcare Providers, Healthcare Payers and Life Sciences Industry. Based on countries, the market is segmented into Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, and Rest of LAMEA.
Free Valuable Insights: The Global Healthcare CRM Market is Predict to reach $25 Billion by 2028, at a CAGR of 8.9%
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include IBM Corporation, Microsoft Corporation, Oracle Corporation, SAP SE, Accenture PLC, Zoho Corporation Pvt. Ltd., Salesforce.com, Inc., Verint Systems, Inc., Creatio EMEA Ltd., and hc1.com Inc.
Scope of the Study
Market Segments Covered in the Report:
By Deployment Mode
- Cloud/Web-based Model
- On-premise Model
By Functionality
- Sales
- Customer Service & Support
- Digital Commerce
- Cross -CRM
- Marketing
By End Use
- Healthcare Providers
- Healthcare Payers
- Life Sciences Industry
By Country
- Brazil
- Argentina
- UAE
- Saudi Arabia
- South Africa
- Nigeria
- Rest of LAMEA
Key Market Players
List of Companies Profiled in the Report:
- IBM Corporation
- Microsoft Corporation
- Oracle Corporation
- SAP SE
- Accenture PLC
- Zoho Corporation Pvt. Ltd.
- Salesforce.com, Inc.
- Verint Systems, Inc.
- Creatio EMEA Ltd.
- hc1.com Inc.
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 LAMEA Healthcare CRM Market, by Deployment Mode
1.4.2 LAMEA Healthcare CRM Market, by Functionality
1.4.3 LAMEA Healthcare CRM Market, by End Use
1.4.4 LAMEA Healthcare CRM Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.1.1 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Geographical Expansion
3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2018-2022)
3.3.2 Key Strategic Move: (Acquisitions and Mergers : 2018, Jul – 2022, Jan) Leading Players
Chapter 4. LAMEA Healthcare CRM Market by Deployment Mode
4.1 LAMEA Cloud/Web-based Model Market by Country
4.2 LAMEA On-premise Model Market by Country
Chapter 5. LAMEA Healthcare CRM Market by Functionality
5.1 LAMEA Sales Market by Country
5.2 LAMEA Customer Service & Support Market by Country
5.3 LAMEA Digital Commerce Market by Country
5.4 LAMEA Cross -CRM Market by Country
5.5 LAMEA Marketing Market by Country
Chapter 6. LAMEA Healthcare CRM Market by End Use
6.1 LAMEA Healthcare Providers Market by Country
6.2 LAMEA Healthcare Payers Market by Country
6.3 LAMEA Life Sciences Industry Market by Country
Chapter 7. LAMEA Healthcare CRM Market by Country
7.1 Brazil Healthcare CRM Market
7.1.1 Brazil Healthcare CRM Market by Deployment Mode
7.1.2 Brazil Healthcare CRM Market by Functionality
7.1.3 Brazil Healthcare CRM Market by End Use
7.2 Argentina Healthcare CRM Market
7.2.1 Argentina Healthcare CRM Market by Deployment Mode
7.2.2 Argentina Healthcare CRM Market by Functionality
7.2.3 Argentina Healthcare CRM Market by End Use
7.3 UAE Healthcare CRM Market
7.3.1 UAE Healthcare CRM Market by Deployment Mode
7.3.2 UAE Healthcare CRM Market by Functionality
7.3.3 UAE Healthcare CRM Market by End Use
7.4 Saudi Arabia Healthcare CRM Market
7.4.1 Saudi Arabia Healthcare CRM Market by Deployment Mode
7.4.2 Saudi Arabia Healthcare CRM Market by Functionality
7.4.3 Saudi Arabia Healthcare CRM Market by End Use
7.5 South Africa Healthcare CRM Market
7.5.1 South Africa Healthcare CRM Market by Deployment Mode
7.5.2 South Africa Healthcare CRM Market by Functionality
7.5.3 South Africa Healthcare CRM Market by End Use
7.6 Nigeria Healthcare CRM Market
7.6.1 Nigeria Healthcare CRM Market by Deployment Mode
7.6.2 Nigeria Healthcare CRM Market by Functionality
7.6.3 Nigeria Healthcare CRM Market by End Use
7.7 Rest of LAMEA Healthcare CRM Market
7.7.1 Rest of LAMEA Healthcare CRM Market by Deployment Mode
7.7.2 Rest of LAMEA Healthcare CRM Market by Functionality
7.7.3 Rest of LAMEA Healthcare CRM Market by End Use
Chapter 8. Company Profiles
8.1 IBM Corporation
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Regional & Segmental Analysis
8.1.4 Research & Development Expenses
8.1.5 Recent strategies and developments:
8.1.5.1 Partnerships, Collaborations, and Agreements:
8.1.5.2 Acquisition and Mergers:
8.1.6 SWOT Analysis
8.2 Microsoft Corporation
8.2.1 Company Overview
8.2.2 Financial Analysis
8.2.3 Segmental and Regional Analysis
8.2.4 Research & Development Expenses
8.2.5 Recent strategies and developments:
8.2.5.1 Acquisition and Mergers:
8.2.6 SWOT Analysis
8.3 Oracle Corporation (Cerner Corporation)
8.3.1 Company Overview
8.3.2 Financial Analysis
8.3.3 Segmental and Regional Analysis
8.3.4 Research & Development Expense
8.3.5 Recent strategies and developments:
8.3.5.1 Partnerships, Collaborations, and Agreements:
8.3.6 SWOT Analysis
8.4 SAP SE
8.4.1 Company Overview
8.4.2 Financial Analysis
8.4.3 Segmental and Regional Analysis
8.4.4 Research & Development Expense
8.4.5 Recent strategies and developments:
8.4.5.1 Acquisition and Mergers:
8.4.6 SWOT Analysis
8.5 Accenture PLC
8.5.1 Company Overview
8.5.2 Financial Analysis
8.5.3 Regional Analysis
8.5.4 Research & Development Expense
8.5.5 Recent strategies and developments:
8.5.5.1 Acquisition and Mergers:
8.5.6 SWOT Analysis
8.6 Zoho Corporation Pvt. Ltd.
8.6.1 Company Overview
8.7 Salesforce.com, Inc.
8.7.1 Company Overview
8.7.2 Financial Analysis
8.7.3 Regional Analysis
8.7.4 Research & Development Expense
8.7.5 SWOT Analysis
8.8 Verint Systems, Inc.
8.8.1 Company Overview
8.8.2 Financial Analysis
8.8.3 Segmental and Regional Analysis
8.8.4 Research and Development Expense
8.9 Creatio EMEA Ltd.
8.9.1 Company Overview
8.9.2 Recent strategies and developments:
8.9.2.1 Geographical Expansions:
8.10. hc1.com Inc.
8.10.1 Company Overview
TABLE 1 LAMEA Healthcare CRM Market, 2018 - 2021, USD Million
TABLE 2 LAMEA Healthcare CRM Market, 2022 - 2028, USD Million
TABLE 3 Partnerships, Collaborations and Agreements – Healthcare CRM Market
TABLE 4 Geographical Expansion – Healthcare CRM Market
TABLE 5 Acquisition and Mergers – Healthcare CRM Market
TABLE 6 LAMEA Healthcare CRM Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 7 LAMEA Healthcare CRM Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 8 LAMEA Cloud/Web-based Model Market by Country, 2018 - 2021, USD Million
TABLE 9 LAMEA Cloud/Web-based Model Market by Country, 2022 - 2028, USD Million
TABLE 10 LAMEA On-premise Model Market by Country, 2018 - 2021, USD Million
TABLE 11 LAMEA On-premise Model Market by Country, 2022 - 2028, USD Million
TABLE 12 LAMEA Healthcare CRM Market by Functionality, 2018 - 2021, USD Million
TABLE 13 LAMEA Healthcare CRM Market by Functionality, 2022 - 2028, USD Million
TABLE 14 LAMEA Sales Market by Country, 2018 - 2021, USD Million
TABLE 15 LAMEA Sales Market by Country, 2022 - 2028, USD Million
TABLE 16 LAMEA Customer Service & Support Market by Country, 2018 - 2021, USD Million
TABLE 17 LAMEA Customer Service & Support Market by Country, 2022 - 2028, USD Million
TABLE 18 LAMEA Digital Commerce Market by Country, 2018 - 2021, USD Million
TABLE 19 LAMEA Digital Commerce Market by Country, 2022 - 2028, USD Million
TABLE 20 LAMEA Cross -CRM Market by Country, 2018 - 2021, USD Million
TABLE 21 LAMEA Cross -CRM Market by Country, 2022 - 2028, USD Million
TABLE 22 LAMEA Marketing Market by Country, 2018 - 2021, USD Million
TABLE 23 LAMEA Marketing Market by Country, 2022 - 2028, USD Million
TABLE 24 LAMEA Healthcare CRM Market by End Use, 2018 - 2021, USD Million
TABLE 25 LAMEA Healthcare CRM Market by End Use, 2022 - 2028, USD Million
TABLE 26 LAMEA Healthcare Providers Market by Country, 2018 - 2021, USD Million
TABLE 27 LAMEA Healthcare Providers Market by Country, 2022 - 2028, USD Million
TABLE 28 LAMEA Healthcare Payers Market by Country, 2018 - 2021, USD Million
TABLE 29 LAMEA Healthcare Payers Market by Country, 2022 - 2028, USD Million
TABLE 30 LAMEA Life Sciences Industry Market by Country, 2018 - 2021, USD Million
TABLE 31 LAMEA Life Sciences Industry Market by Country, 2022 - 2028, USD Million
TABLE 32 LAMEA Healthcare CRM Market by Country, 2018 - 2021, USD Million
TABLE 33 LAMEA Healthcare CRM Market by Country, 2022 - 2028, USD Million
TABLE 34 Brazil Healthcare CRM Market, 2018 - 2021, USD Million
TABLE 35 Brazil Healthcare CRM Market, 2022 - 2028, USD Million
TABLE 36 Brazil Healthcare CRM Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 37 Brazil Healthcare CRM Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 38 Brazil Healthcare CRM Market by Functionality, 2018 - 2021, USD Million
TABLE 39 Brazil Healthcare CRM Market by Functionality, 2022 - 2028, USD Million
TABLE 40 Brazil Healthcare CRM Market by End Use, 2018 - 2021, USD Million
TABLE 41 Brazil Healthcare CRM Market by End Use, 2022 - 2028, USD Million
TABLE 42 Argentina Healthcare CRM Market, 2018 - 2021, USD Million
TABLE 43 Argentina Healthcare CRM Market, 2022 - 2028, USD Million
TABLE 44 Argentina Healthcare CRM Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 45 Argentina Healthcare CRM Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 46 Argentina Healthcare CRM Market by Functionality, 2018 - 2021, USD Million
TABLE 47 Argentina Healthcare CRM Market by Functionality, 2022 - 2028, USD Million
TABLE 48 Argentina Healthcare CRM Market by End Use, 2018 - 2021, USD Million
TABLE 49 Argentina Healthcare CRM Market by End Use, 2022 - 2028, USD Million
TABLE 50 UAE Healthcare CRM Market, 2018 - 2021, USD Million
TABLE 51 UAE Healthcare CRM Market, 2022 - 2028, USD Million
TABLE 52 UAE Healthcare CRM Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 53 UAE Healthcare CRM Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 54 UAE Healthcare CRM Market by Functionality, 2018 - 2021, USD Million
TABLE 55 UAE Healthcare CRM Market by Functionality, 2022 - 2028, USD Million
TABLE 56 UAE Healthcare CRM Market by End Use, 2018 - 2021, USD Million
TABLE 57 UAE Healthcare CRM Market by End Use, 2022 - 2028, USD Million
TABLE 58 Saudi Arabia Healthcare CRM Market, 2018 - 2021, USD Million
TABLE 59 Saudi Arabia Healthcare CRM Market, 2022 - 2028, USD Million
TABLE 60 Saudi Arabia Healthcare CRM Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 61 Saudi Arabia Healthcare CRM Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 62 Saudi Arabia Healthcare CRM Market by Functionality, 2018 - 2021, USD Million
TABLE 63 Saudi Arabia Healthcare CRM Market by Functionality, 2022 - 2028, USD Million
TABLE 64 Saudi Arabia Healthcare CRM Market by End Use, 2018 - 2021, USD Million
TABLE 65 Saudi Arabia Healthcare CRM Market by End Use, 2022 - 2028, USD Million
TABLE 66 South Africa Healthcare CRM Market, 2018 - 2021, USD Million
TABLE 67 South Africa Healthcare CRM Market, 2022 - 2028, USD Million
TABLE 68 South Africa Healthcare CRM Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 69 South Africa Healthcare CRM Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 70 South Africa Healthcare CRM Market by Functionality, 2018 - 2021, USD Million
TABLE 71 South Africa Healthcare CRM Market by Functionality, 2022 - 2028, USD Million
TABLE 72 South Africa Healthcare CRM Market by End Use, 2018 - 2021, USD Million
TABLE 73 South Africa Healthcare CRM Market by End Use, 2022 - 2028, USD Million
TABLE 74 Nigeria Healthcare CRM Market, 2018 - 2021, USD Million
TABLE 75 Nigeria Healthcare CRM Market, 2022 - 2028, USD Million
TABLE 76 Nigeria Healthcare CRM Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 77 Nigeria Healthcare CRM Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 78 Nigeria Healthcare CRM Market by Functionality, 2018 - 2021, USD Million
TABLE 79 Nigeria Healthcare CRM Market by Functionality, 2022 - 2028, USD Million
TABLE 80 Nigeria Healthcare CRM Market by End Use, 2018 - 2021, USD Million
TABLE 81 Nigeria Healthcare CRM Market by End Use, 2022 - 2028, USD Million
TABLE 82 Rest of LAMEA Healthcare CRM Market, 2018 - 2021, USD Million
TABLE 83 Rest of LAMEA Healthcare CRM Market, 2022 - 2028, USD Million
TABLE 84 Rest of LAMEA Healthcare CRM Market by Deployment Mode, 2018 - 2021, USD Million
TABLE 85 Rest of LAMEA Healthcare CRM Market by Deployment Mode, 2022 - 2028, USD Million
TABLE 86 Rest of LAMEA Healthcare CRM Market by Functionality, 2018 - 2021, USD Million
TABLE 87 Rest of LAMEA Healthcare CRM Market by Functionality, 2022 - 2028, USD Million
TABLE 88 Rest of LAMEA Healthcare CRM Market by End Use, 2018 - 2021, USD Million
TABLE 89 Rest of LAMEA Healthcare CRM Market by End Use, 2022 - 2028, USD Million
TABLE 90 Key information – IBM Corporation
TABLE 91 key information – Microsoft Corporation
TABLE 92 Key Information – Oracle Corporation
TABLE 93 Key Information – SAP SE
TABLE 94 Key information – Accenture PLC
TABLE 95 Key Information – Zoho Corporation Pvt. Ltd.
TABLE 96 Key Information –Salesforce.com, Inc.
TABLE 97 Key information –Verint Systems, Inc.
TABLE 98 Key Information – CREATIO EMEA LTD.
TABLE 99 Key Information – hc1.com Inc.
List of Figures
FIG 1 Methodology for the research
FIG 2 KBV Cardinal Matrix
FIG 3 Key Leading Strategies: Percentage Distribution (2018-2022)
FIG 4 Key Strategic Move: Acquisitions and Mergers : 2018, Jul – 2022, Jan) Leading Players
FIG 5 Swot analysis: IBM Corporation
FIG 6 SWOT Analysis: Microsoft Corporation
FIG 7 SWOT analysis: Oracle Corporation
FIG 8 SWOT Analysis: SAP SE
FIG 9 Swot analysis: Accenture plc
FIG 10 SWOT Analysis: Salesforce.com Inc.