Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 LAMEA IT Service Management (ITSM) Market, by Organization Size
1.4.2 LAMEA IT Service Management (ITSM) Market, by Deployment Type
1.4.3 LAMEA IT Service Management (ITSM) Market, by Offering
1.4.4 LAMEA IT Service Management (ITSM) Market, by Vertical
1.4.5 LAMEA IT Service Management (ITSM) Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
4.1 KBV Cardinal Matrix
4.2 Recent Industry Wide Strategic Developments
4.2.1 Partnerships, Collaborations and Agreements
4.2.2 Product Launches and Product Expansions
4.2.3 Acquisition and Mergers
4.3 Market Share Analysis, 2022
4.4 Top Winning Strategies
4.4.1 Key Leading Strategies: Percentage Distribution (2019-2023)
4.4.2 Key Strategic Move: (Mergers & Acquisition: 2020, Jun – 2024, Jan) Leading Players
4.5 Porter Five Forces Analysis
Chapter 5. LAMEA IT Service Management (ITSM) Market by Organization Size
5.1 LAMEA Large Enterprises Market by Country
5.2 LAMEA Small & Medium-sized Enterprise Market by Country
Chapter 6. LAMEA IT Service Management (ITSM) Market by Deployment Type
6.1 LAMEA Cloud Market by Country
6.2 LAMEA On-premise Market by Country
Chapter 7. LAMEA IT Service Management (ITSM) Market by Offering
7.1 LAMEA Solution Market by Country
7.2 LAMEA IT Service Management (ITSM) Market by Solution Type
7.2.1 LAMEA Operations & Performance Management Market by Country
7.2.2 LAMEA Configuration & Change Management Market by Country
7.2.3 LAMEA Service Portfolio Management Market by Country
7.2.4 LAMEA Service Desk Software Market by Country
7.2.5 LAMEA Dashboarding, Reporting & Analytics Market by Country
7.3 LAMEA Services Market by Country
Chapter 8. LAMEA IT Service Management (ITSM) Market by Vertical
8.1 LAMEA BFSI Market by Country
8.2 LAMEA Government & Public Sector Market by Country
8.3 LAMEA Energy & Utilities Market by Country
8.4 LAMEA IT & Telecom Market by Country
8.5 LAMEA Media & Entertainment Market by Country
8.6 LAMEA Manufacturing Market by Country
8.7 LAMEA Retail & Consumer Goods Market by Country
8.8 LAMEA Healthcare & Lifesciences Market by Country
8.9 LAMEA Others Market by Country
Chapter 9. LAMEA IT Service Management (ITSM) Market by Country
9.1 Brazil IT Service Management (ITSM) Market
9.1.1 Brazil IT Service Management (ITSM) Market by Organization Size
9.1.2 Brazil IT Service Management (ITSM) Market by Deployment Type
9.1.3 Brazil IT Service Management (ITSM) Market by Offering
9.1.3.1 Brazil IT Service Management (ITSM) Market by Solution Type
9.1.4 Brazil IT Service Management (ITSM) Market by Vertical
9.2 Argentina IT Service Management (ITSM) Market
9.2.1 Argentina IT Service Management (ITSM) Market by Organization Size
9.2.2 Argentina IT Service Management (ITSM) Market by Deployment Type
9.2.3 Argentina IT Service Management (ITSM) Market by Offering
9.2.3.1 Argentina IT Service Management (ITSM) Market by Solution Type
9.2.4 Argentina IT Service Management (ITSM) Market by Vertical
9.3 UAE IT Service Management (ITSM) Market
9.3.1 UAE IT Service Management (ITSM) Market by Organization Size
9.3.2 UAE IT Service Management (ITSM) Market by Deployment Type
9.3.3 UAE IT Service Management (ITSM) Market by Offering
9.3.3.1 UAE IT Service Management (ITSM) Market by Solution Type
9.3.4 UAE IT Service Management (ITSM) Market by Vertical
9.4 Saudi Arabia IT Service Management (ITSM) Market
9.4.1 Saudi Arabia IT Service Management (ITSM) Market by Organization Size
9.4.2 Saudi Arabia IT Service Management (ITSM) Market by Deployment Type
9.4.3 Saudi Arabia IT Service Management (ITSM) Market by Offering
9.4.3.1 Saudi Arabia IT Service Management (ITSM) Market by Solution Type
9.4.4 Saudi Arabia IT Service Management (ITSM) Market by Vertical
9.5 South Africa IT Service Management (ITSM) Market
9.5.1 South Africa IT Service Management (ITSM) Market by Organization Size
9.5.2 South Africa IT Service Management (ITSM) Market by Deployment Type
9.5.3 South Africa IT Service Management (ITSM) Market by Offering
9.5.3.1 South Africa IT Service Management (ITSM) Market by Solution Type
9.5.4 South Africa IT Service Management (ITSM) Market by Vertical
9.6 Nigeria IT Service Management (ITSM) Market
9.6.1 Nigeria IT Service Management (ITSM) Market by Organization Size
9.6.2 Nigeria IT Service Management (ITSM) Market by Deployment Type
9.6.3 Nigeria IT Service Management (ITSM) Market by Offering
9.6.3.1 Nigeria IT Service Management (ITSM) Market by Solution Type
9.6.4 Nigeria IT Service Management (ITSM) Market by Vertical
9.7 Rest of LAMEA IT Service Management (ITSM) Market
9.7.1 Rest of LAMEA IT Service Management (ITSM) Market by Organization Size
9.7.2 Rest of LAMEA IT Service Management (ITSM) Market by Deployment Type
9.7.3 Rest of LAMEA IT Service Management (ITSM) Market by Offering
9.7.3.1 Rest of LAMEA IT Service Management (ITSM) Market by Solution Type
9.7.4 Rest of LAMEA IT Service Management (ITSM) Market by Vertical
Chapter 10. Company Profiles
10.1 Microsoft Corporation
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Segmental and Regional Analysis
10.1.4 Research & Development Expenses
10.1.5 Recent strategies and developments:
10.1.5.1 Partnerships, Collaborations, and Agreements:
10.1.5.2 Acquisition and Mergers:
10.1.6 SWOT Analysis
10.2 IBM Corporation
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Regional & Segmental Analysis
10.2.4 Research & Development Expenses
10.2.5 Recent strategies and developments:
10.2.5.1 Partnerships, Collaborations, and Agreements:
10.2.5.2 Product Launches and Product Expansions:
10.2.5.3 Acquisition and Mergers:
10.2.6 SWOT Analysis
10.3 Open Text Corporation
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Segmental and Regional Analysis
10.3.4 Research & Development Expenses
10.3.5 SWOT Analysis
10.4 ServiceNow, Inc.
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Regional Analysis
10.4.4 Research & Development Expenses
10.4.5 Recent strategies and developments:
10.4.5.1 Partnerships, Collaborations, and Agreements:
10.4.5.2 Acquisition and Mergers:
10.5 BMC Software, Inc. (KKR & Co., Inc.)
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Recent strategies and developments:
10.5.3.1 Acquisition and Mergers:
10.5.4 SWOT Analysis
10.6 Broadcom, Inc.
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Segmental and Regional Analysis
10.6.4 Research & Development Expense
10.6.5 Recent strategies and developments:
10.6.5.1 Acquisition and Mergers:
10.6.6 SWOT Analysis
10.7 Hewlett Packard Enterprise Company
10.7.1 Company Overview
10.7.2 Financial Analysis
10.7.3 Segmental and Regional Analysis
10.7.4 Research & Development Expense
10.7.5 Recent strategies and developments:
10.7.5.1 Acquisition and Mergers:
10.7.6 SWOT Analysis
10.8 Atlassian Corporation PLC
10.8.1 Company Overview
10.8.2 Financial Analysis
10.8.3 Regional Analysis
10.8.4 Research & Development Expense
10.8.5 Recent strategies and developments:
10.8.5.1 Partnerships, Collaborations, and Agreements:
10.8.6 SWOT Analysis
10.9 Zendesk, Inc.
10.9.1 Company Overview
10.9.2 Recent strategies and developments:
10.9.2.1 Partnerships, Collaborations, and Agreements:
10.9.2.2 Acquisition and Mergers:
10.9.3 SWOT Analysis
10.10. Ivanti, Inc. (Clearlake Capital Group, L.P.)
10.10.1 Company Overview
10.10.2 SWOT Analysis
Unique Offerings 