According to a new report Global Cloud Based Contact Center Market, published by KBV research, the Global Cloud Based Contact Center Market size is expected to reach $21.6 billion by 2023, rising at a market growth of 22% CAGR during the forecast period. The North America market holds the largest market share in Global Computer Telephony Integration & IVRS Solution Market by Region in 2016 and would continue to be a dominant market till 2023; growing at a CAGR of 16.6 % during the forecast period. The Europe market is expected to witness a CAGR of 17.2% during (2017 - 2023) in Global Automatic Call Distribution & Dialers Market.
Additionally, The Asia Pacific market is expected to witness a CAGR of 22.6% during (2017 - 2023) in Global Reporting & Analytics Market. The KBV Cardinal Matrix is a visual representation about the key players in the industry. The matrix is designed considering the major strategic developments including Mergers & Acquisitions, product launches, partnership among others and the financial strength of the company in the considered years. The major strategies followed by the market participants are Product launches and Partnerships & Collaborations.
KBV Cardinal Matrix - Cloud Based Contact Center Market
Source: KBV Research Analysis, Company Publications and Secondary Research
The Call Routing & Queuing market holds the largest market share in Global Cloud-Based Contact Center Market by Application in 2016 and would continue to be a dominant market till 2023. The Chat Quality & Monitoring market is expected to witness a CAGR of 23.5% during (2017 - 2023). Additionally, The Workforce Optimization market is expected to witness a CAGR of 24.1% during (2017 - 2023).
The BFSI market holds the largest market share in Global Cloud Based Contact Center Market by Vertical in 2016 and would continue to be a dominant market till 2023; growing at a CAGR of 20.5 % during the forecast period. The Healthcare market is expected to witness a CAGR of 21.6% during (2017 - 2023). Additionally, The Retail & Consumer Goods market would garner market size of $3,414.4 million by 2023.
Full Report: https://www.kbvresearch.com/cloud-based-contact-center-market/
The market research report has exhaustive quantitative insights providing a clear picture of the market potential in various segments across the globe with country wise analysis in each discussed region. The key impacting factors of the Global Cloud-Based Contact Center Market have been discussed in the report with the competition analysis and elaborated company profiles of 8x8, Inc., Five9, Inc., Cisco Systems, Inc., IBM Corporation, Oracle Corporation, NewVoiceMedia,Connect First, Aspect Software Parent, Inc., NICE Ltd., and 3Clogic.
By Type
By Application
By Organization Size
By Deployment Mode
By Vertical
By Geography
Companies Profiled
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Related Reports:
North America Cloud-Based Contact Center Market (2017-2023)
Europe Cloud-Based Contact Center Market (2017-2023)
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