Growth, Trends and Report Highlights

According to a new report Europe Cloud-Based Contact Center Market, published by KBV research, the Europe Cloud Based Contact Center Market Size would witness market growth of 21% CAGR during the forecast period (2017 - 2023).

Key Market Segment - Europe Cloud-Based Contact Center Market

 The Germany market holds the largest market share in Europe Call Routing & Queuing Cloud-Based Contact Center Market by Country in 2016 and would continue to be a dominant market till 2023; growing at a CAGR of 17.3 % during the forecast period. The UK market is expected to witness a CAGR of 18.5% during (2017 - 2023) in Europe Data Integration & Recording Cloud-Based Contact Center Market.

Additionally, The France market is expected to witness a CAGR of 23.3% during (2017 - 2023) in Europe Chat Quality & Monitoring Cloud-Based Contact Center Market.Source: KBV Research Analysis The Large Enterprises market holds the largest market share in Europe Cloud-Based Contact Center Market by Organization Size in 2016 and would continue to be a dominant market till 2023.

The Small & Medium Enterprises market is expected to witness a CAGR of 25.6% during (2017 - 2023). The Computer Telephony Integration & IVRS market holds the largest market share in Italy Cloud-Based Contact Center Market by Solution Type in 2016 and would continue to be a dominant market till 2023. The Reporting & Analytics market is expected to witness a CAGR of 21.5% during (2017 - 2023).

Additionally, The Security market would attain market value of $19.8million by 2023.

Full Report:https://www.kbvresearch.com/europe-cloud-based-contact-center-market/

The market research report has exhaustive quantitative insights providing a clear picture of the market potential in various segments across the countries in the region. The key impacting factors of the Europe Cloud-Based Contact Center Market have been discussed in the report with the competition analysis and elaborated company profiles of 8x8, Inc., Five9, Inc., Cisco Systems, Inc., IBM Corporation, Oracle Corporation, NewVoiceMedia, Connect First, Aspect Software Parent, Inc., NICE Ltd., and 3Clogic.

Europe Cloud-Based Contact Center Market Size Segmentation

By Type

• Solution
  • Computer Telephony Integration & IVRS
  • Automatic Call Distribution & Dialers
  • Reporting & Analytics
  • Agent Performance Optimization
  • Security
  • Others
• Services
  • Professional
  • Managed

By Application

• Call Routing & Queuing
• Data Integration & Recording
• Chat Quality & Monitoring
• Workforce Optimization
• Others

By Organization Size

• Small & Medium Enterprises
• Large Enterprises

By Deployment Mode

• Private & Hybrid Cloud
• Public Cloud

By Vertical

• BFSI
• Government & Public-Sector
• Healthcare
• Manufacturing
• Retail & Consumer Goods
• Telecom & IT
• Media & Entertainment
• Others

By Country

• Germany Cloud Based Contact Center Market
• UK Cloud Based Contact Center Market
• France Cloud Based Contact Center Market
• Russia Cloud Based Contact Center Market
• Spain Cloud Based Contact Center Market
• Italy Cloud Based Contact Center Market
• Rest of Europe Cloud Based Contact Center Market

Companies Profiled

• 8x8, Inc.
• Five9, Inc.
• Cisco Systems, Inc.
• IBM Corporation
• Oracle Corporation
• NewVoiceMedia
• Connect First
• Aspect Software Parent, Inc.
• NICE Ltd.
• 3Clogic

Unique Offerings from KBV Research

• Exhaustive coverage of Europe Cloud Based Contact Center Market
• Highest number of market tables and figures
• Subscription based model available
• Guaranteed best price
• Assured post sales research support with 10% customization free

Related Reports:

Global Cloud-Based Contact Center Market (2017-2023)

North America Cloud-Based Contact Center Market (2017-2023)

Asia Pacific Cloud-Based Contact Center Market (2017-2023)

LAMEA Cloud-Based Contact Center Market (2017-2023)