Growth, Trends and Report Highlights

According to a new report North America Cloud Based Contact Center Market, published by KBV research, the North America Cloud Based Contact Center Market Size would witness market growth of 8.3% CAGR during the forecast period (2017-2023).

Key Market Segment - North America Cloud-Based Contact Center Market

The US market holds the largest market share in North America Cloud Based Contact Center Professional Services Market by Country in 2016 and would continue to be a dominant market till 2023; growing at a CAGR of 22.2 % during the forecast period. The Canada market is expected to witness a CAGR of 31.4% during (2017-2023) in North America Cloud-Based Contact Center Managed Services Market. Additionally, The Mexico market is expected to witness a CAGR of 30.2% during (2017-2023).Source: KBV Research Analysis The Large Enterprises market holds the largest market share in North America Cloud-Based Contact Center Market by Organization Size in 2016 and would continue to be a dominant market till 2023. The Small & Medium Enterprises market is expected to witness a CAGR of 25% during (2017-2023). The Public Cloud market holds the largest market share in Mexico Cloud-Based Contact Center Market by Deployment Type in 2016 and would continue to be a dominant market till 2023; growing at a CAGR of 20.6 % during the forecast period. The Private & Hybrid Cloud market would garner market size of $273.1 million by 2023.

Full Report: https://www.kbvresearch.com/north-america-cloud-based-contact-center-market/

The market research report has exhaustive quantitative insights providing a clear picture of the market potential in various segments across the countries in the region. The key impacting factors of the North America Cloud-Based Contact Center Market have been discussed in the report with the competition analysis and elaborated company profiles of 8x8, Inc., Five9, Inc., Cisco Systems, Inc., IBM Corporation, Oracle Corporation, NewVoiceMedia,Connect First, Aspect Software Parent, Inc., NICE Ltd., and 3Clogic.

North America Cloud-Based Contact Center Market Size Segmentation

By Type

• Solution
  • Computer Telephony Integration & IVRS
  • Automatic Call Distribution & Dialers
  • Reporting & Analytics
  • Agent Performance Optimization
  • Security
  • Others
• Services
  • Professional
  • Managed

By Application

• Call Routing & Queuing
• Data Integration & Recording
• Chat Quality & Monitoring
• Workforce Optimization
• Others

By Organization Size

• Small & Medium Enterprises
• Large Enterprises

By Deployment Mode

• Private & Hybrid Cloud
• Public Cloud

By Vertical

• BFSI
• Government & Public-Sector
• Healthcare
• Manufacturing
• Retail & Consumer Goods
• Telecom & IT
• Media & Entertainment
• Others

By Country

• US Cloud-Based Contact Center Market
• Canada Cloud-Based Contact Center Market
• Mexico Cloud-Based Contact Center Market
• Rest of North America Cloud-Based Contact Center Market

Companies Profiled

• 8x8, Inc.
• Five9, Inc.
• Cisco Systems, Inc.
• IBM Corporation
• Oracle Corporation
• NewVoiceMedia
• Connect First
• Aspect Software Parent, Inc.
• NICE Ltd.

Related Reports:

 Global Cloud-Based Contact Center Market (2017-2023) 

Europe Cloud-Based Contact Center Market (2017-2023)

 Asia Pacific Cloud-Based Contact Center Market (2017-2023)

 LAMEA Cloud-Based Contact Center Market (2017-2023)