The North America Business Process as a Service Market would witness market growth of 9.0% CAGR during the forecast period (2024-2031).
The US market dominated the North America Business Process as a Service Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $43,352.3 million by 2031. The Canada market is experiencing a CAGR of 11.4% during (2024 - 2031). Additionally, The Mexico market would exhibit a CAGR of 10.5% during (2024 - 2031).
The business process as a service market has evolved as a key enabler for businesses looking to streamline their operations, reduce costs, and improve efficiency through outsourced, cloud-based business processes. BPaaS provides standardized business process services via the cloud, often leveraging automation, artificial intelligence (AI), and data analytics. The growth of BPaaS has been accelerated by the increasing demand for digital transformation across industries and the need for businesses to stay competitive in a fast-evolving market.
Additionally, BPaaS applications span multiple industries, allowing companies to outsource a range of business processes in a secure, scalable, and cost-efficient manner. BPaaS providers offer cloud-based HR solutions that streamline recruitment, employee onboarding, payroll management, performance management, and employee training. By leveraging BPaaS for HR, organizations can reduce administrative burdens, improve employee experience, and ensure compliance with labor laws and regulations.
The business process as a service market is experiencing significant growth, driven by the rising e-commerce sector in Canada and the expanding telecommunications industry in Mexico. These trends reshape the digital landscape and influence the demand for BPaaS solutions in both regions. In Canada, the e-commerce sector has shown remarkable growth. According to the International Trade Administration (ITA), e-commerce represented 3.9% of Canadian retail sales in 2021 and rose to 6.2% in 2022. The industry is projected to generate USD 40.3 billion in sales by 2025. This surge in e-commerce activity is fueling the need for efficient business processes that can handle large volumes of transactions, customer interactions, and supply chain logistics.
Free Valuable Insights: The Business Process as a Service Market is Predict to reach USD 160.44 Billion by 2031, at a CAGR of 9.7%
Based on Business Process, the market is segmented into Accounting & Finance, Human Resource Management (HRM), Customer Service & Support, Sales & Marketing, Procurement & Supply Chain Management, Operations, and Other Business Process. Based on Organization Size, the market is segmented into Large Enterprises, and Small & Medium Enterprises. Based on Vertical, the market is segmented into BFSI, Telecom & IT, Healthcare, Government, Ecommerce & Retail, Manufacturing, and Other Vertical. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.
List of Key Companies Profiled
- Accenture PLC
- Cognizant Technology Solutions Corporation
- HCL Technologies Ltd.
- NTT Data Corporation
- Capgemini SE
- Fujitsu Limited
- IBM Corporation
- Infosys Limited
- Wipro Limited
- Tata Consultancy Services Ltd.
North America Business Process as a Service Market Report Segmentation
By Business Process
- Accounting & Finance
- Human Resource Management (HRM)
- Customer Service & Support
- Sales & Marketing
- Procurement & Supply Chain Management
- Operations
- Other Business Process
By Organization Size
- Large Enterprises
- Small & Medium Enterprises
By Vertical
- BFSI
- Telecom & IT
- Healthcare
- Government
- Ecommerce & Retail
- Manufacturing
- Other Vertical
By Country
- US
- Canada
- Mexico
- Rest of North America
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Business Process as a Service Market, by Business Process
1.4.2 North America Business Process as a Service Market, by Organization Size
1.4.3 North America Business Process as a Service Market, by Vertical
1.4.4 North America Business Process as a Service Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
4.1 KBV Cardinal Matrix
4.2 Recent Industry Wide Strategic Developments
4.2.1 Partnerships, Collaborations and Agreements
4.2.2 Product Launches and Product Expansions
4.2.3 Acquisition and Mergers
4.3 Market Share Analysis, 2023
4.4 Top Winning Strategies
4.4.1 Key Leading Strategies: Percentage Distribution (2020-2024)
4.4.2 Key Strategic Move: (Partnerships, Collaborations & Agreements: 2020, Jul – 2024, Dec) Leading Players
4.5 Porter Five Forces Analysis
Chapter 5. North America Business Process as a Service Market by Business Process
5.1 North America Accounting & Finance Market by Country
5.2 North America Human Resource Management (HRM) Market by Country
5.3 North America Customer Service & Support Market by Country
5.4 North America Sales & Marketing Market by Country
5.5 North America Procurement & Supply Chain Management Market by Country
5.6 North America Operations Market by Country
5.7 North America Other Business Process Market by Country
Chapter 6. North America Business Process as a Service Market by Organization Size
6.1 North America Large Enterprises Market by Country
6.2 North America Small & Medium Enterprises Market by Country
Chapter 7. North America Business Process as a Service Market by Vertical
7.1 North America BFSI Market by Country
7.2 North America Telecom & IT Market by Country
7.3 North America Healthcare Market by Country
7.4 North America Government Market by Country
7.5 North America Ecommerce & Retail Market by Country
7.6 North America Manufacturing Market by Country
7.7 North America Other Vertical Market by Country
Chapter 8. North America Business Process as a Service Market by Country
8.1 US Business Process as a Service Market
8.1.1 US Business Process as a Service Market by Business Process
8.1.2 US Business Process as a Service Market by Organization Size
8.1.3 US Business Process as a Service Market by Vertical
8.2 Canada Business Process as a Service Market
8.2.1 Canada Business Process as a Service Market by Business Process
8.2.2 Canada Business Process as a Service Market by Organization Size
8.2.3 Canada Business Process as a Service Market by Vertical
8.3 Mexico Business Process as a Service Market
8.3.1 Mexico Business Process as a Service Market by Business Process
8.3.2 Mexico Business Process as a Service Market by Organization Size
8.3.3 Mexico Business Process as a Service Market by Vertical
8.4 Rest of North America Business Process as a Service Market
8.4.1 Rest of North America Business Process as a Service Market by Business Process
8.4.2 Rest of North America Business Process as a Service Market by Organization Size
8.4.3 Rest of North America Business Process as a Service Market by Vertical
Chapter 9. Company Profiles
9.1 Accenture PLC
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Segmental Analysis
9.1.4 Research & Development Expenses
9.1.5 Recent strategies and developments:
9.1.5.1 Partnerships, Collaborations, and Agreements:
9.1.5.2 Product Launches and Product Expansions:
9.1.6 SWOT Analysis
9.2 Cognizant Technology Solutions Corporation
9.2.1 Company overview
9.2.2 Financial Analysis
9.2.3 Segmental and Regional Analysis
9.2.4 SWOT Analysis
9.3 HCL Technologies Ltd. (HCL Enterprises)
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Segmental and Regional Analysis
9.3.4 Research & Development Expenses
9.3.5 Recent strategies and developments:
9.3.5.1 Partnerships, Collaborations, and Agreements:
9.3.5.2 Product Launches and Product Expansions:
9.3.5.3 Acquisition and Mergers:
9.3.6 SWOT Analysis
9.4 NTT Data Corporation
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Recent strategies and developments:
9.4.3.1 Partnerships, Collaborations, and Agreements:
9.4.3.2 Acquisition and Mergers:
9.5 Capgemini SE
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Regional Analysis
9.5.4 Recent strategies and developments:
9.5.4.1 Partnerships, Collaborations, and Agreements:
9.5.5 SWOT Analysis
9.6 Fujitsu Limited
9.6.1 Company Overview
9.6.2 Financial Analysis
9.6.3 Segmental and Regional Analysis
9.6.4 Research & Development Expenses
9.6.5 Recent strategies and developments:
9.6.5.1 Partnerships, Collaborations, and Agreements:
9.6.5.2 Acquisition and Mergers:
9.6.6 SWOT Analysis
9.7 IBM Corporation
9.7.1 Company Overview
9.7.2 Financial Analysis
9.7.3 Regional & Segmental Analysis
9.7.4 Research & Development Expenses
9.7.5 Recent strategies and developments:
9.7.5.1 Partnerships, Collaborations, and Agreements:
9.7.5.2 Acquisition and Mergers:
9.7.6 SWOT Analysis
9.8 Infosys Limited
9.8.1 Company Overview
9.8.2 Financial Analysis
9.8.3 Segmental and Regional Analysis
9.8.4 Research & Development Expense
9.8.5 Recent strategies and developments:
9.8.5.1 Partnerships, Collaborations, and Agreements:
9.8.6 SWOT Analysis
9.9 Wipro Limited
9.9.1 Company Overview
9.9.2 Financial Analysis
9.9.3 Segmental and Regional Analysis
9.9.4 Research & Development Expenses
9.9.5 Recent strategies and developments:
9.9.5.1 Partnerships, Collaborations, and Agreements:
9.9.5.2 Acquisition and Mergers:
9.9.6 SWOT Analysis
9.10. Tata Consultancy Services Ltd.
9.10.1 Company Overview
9.10.2 Financial Analysis
9.10.3 Segmental and Regional Analysis
9.10.4 Research & Development Expenses
9.10.5 Recent strategies and developments:
9.10.5.1 Partnerships, Collaborations, and Agreements:
9.10.6 SWOT Analysis
TABLE 1 North America Business Process as a Service Market, 2020 - 2023, USD Million
TABLE 2 North America Business Process as a Service Market, 2024 - 2031, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Business Process as a Service Market
TABLE 4 Product Launches And Product Expansions– Business Process as a Service Market
TABLE 5 Acquisition and Mergers– Business Process as a Service Market
TABLE 6 North America Business Process as a Service Market by Business Process, 2020 - 2023, USD Million
TABLE 7 North America Business Process as a Service Market by Business Process, 2024 - 2031, USD Million
TABLE 8 North America Accounting & Finance Market by Country, 2020 - 2023, USD Million
TABLE 9 North America Accounting & Finance Market by Country, 2024 - 2031, USD Million
TABLE 10 North America Human Resource Management (HRM) Market by Country, 2020 - 2023, USD Million
TABLE 11 North America Human Resource Management (HRM) Market by Country, 2024 - 2031, USD Million
TABLE 12 North America Customer Service & Support Market by Country, 2020 - 2023, USD Million
TABLE 13 North America Customer Service & Support Market by Country, 2024 - 2031, USD Million
TABLE 14 North America Sales & Marketing Market by Country, 2020 - 2023, USD Million
TABLE 15 North America Sales & Marketing Market by Country, 2024 - 2031, USD Million
TABLE 16 North America Procurement & Supply Chain Management Market by Country, 2020 - 2023, USD Million
TABLE 17 North America Procurement & Supply Chain Management Market by Country, 2024 - 2031, USD Million
TABLE 18 North America Operations Market by Country, 2020 - 2023, USD Million
TABLE 19 North America Operations Market by Country, 2024 - 2031, USD Million
TABLE 20 North America Other Business Process Market by Country, 2020 - 2023, USD Million
TABLE 21 North America Other Business Process Market by Country, 2024 - 2031, USD Million
TABLE 22 North America Business Process as a Service Market by Organization Size, 2020 - 2023, USD Million
TABLE 23 North America Business Process as a Service Market by Organization Size, 2024 - 2031, USD Million
TABLE 24 North America Large Enterprises Market by Country, 2020 - 2023, USD Million
TABLE 25 North America Large Enterprises Market by Country, 2024 - 2031, USD Million
TABLE 26 North America Small & Medium Enterprises Market by Country, 2020 - 2023, USD Million
TABLE 27 North America Small & Medium Enterprises Market by Country, 2024 - 2031, USD Million
TABLE 28 North America Business Process as a Service Market by Vertical, 2020 - 2023, USD Million
TABLE 29 North America Business Process as a Service Market by Vertical, 2024 - 2031, USD Million
TABLE 30 North America BFSI Market by Country, 2020 - 2023, USD Million
TABLE 31 North America BFSI Market by Country, 2024 - 2031, USD Million
TABLE 32 North America Telecom & IT Market by Country, 2020 - 2023, USD Million
TABLE 33 North America Telecom & IT Market by Country, 2024 - 2031, USD Million
TABLE 34 North America Healthcare Market by Country, 2020 - 2023, USD Million
TABLE 35 North America Healthcare Market by Country, 2024 - 2031, USD Million
TABLE 36 North America Government Market by Country, 2020 - 2023, USD Million
TABLE 37 North America Government Market by Country, 2024 - 2031, USD Million
TABLE 38 North America Ecommerce & Retail Market by Country, 2020 - 2023, USD Million
TABLE 39 North America Ecommerce & Retail Market by Country, 2024 - 2031, USD Million
TABLE 40 North America Manufacturing Market by Country, 2020 - 2023, USD Million
TABLE 41 North America Manufacturing Market by Country, 2024 - 2031, USD Million
TABLE 42 North America Other Vertical Market by Country, 2020 - 2023, USD Million
TABLE 43 North America Other Vertical Market by Country, 2024 - 2031, USD Million
TABLE 44 North America Business Process as a Service Market by Country, 2020 - 2023, USD Million
TABLE 45 North America Business Process as a Service Market by Country, 2024 - 2031, USD Million
TABLE 46 US Business Process as a Service Market, 2020 - 2023, USD Million
TABLE 47 US Business Process as a Service Market, 2024 - 2031, USD Million
TABLE 48 US Business Process as a Service Market by Business Process, 2020 - 2023, USD Million
TABLE 49 US Business Process as a Service Market by Business Process, 2024 - 2031, USD Million
TABLE 50 US Business Process as a Service Market by Organization Size, 2020 - 2023, USD Million
TABLE 51 US Business Process as a Service Market by Organization Size, 2024 - 2031, USD Million
TABLE 52 US Business Process as a Service Market by Vertical, 2020 - 2023, USD Million
TABLE 53 US Business Process as a Service Market by Vertical, 2024 - 2031, USD Million
TABLE 54 Canada Business Process as a Service Market, 2020 - 2023, USD Million
TABLE 55 Canada Business Process as a Service Market, 2024 - 2031, USD Million
TABLE 56 Canada Business Process as a Service Market by Business Process, 2020 - 2023, USD Million
TABLE 57 Canada Business Process as a Service Market by Business Process, 2024 - 2031, USD Million
TABLE 58 Canada Business Process as a Service Market by Organization Size, 2020 - 2023, USD Million
TABLE 59 Canada Business Process as a Service Market by Organization Size, 2024 - 2031, USD Million
TABLE 60 Canada Business Process as a Service Market by Vertical, 2020 - 2023, USD Million
TABLE 61 Canada Business Process as a Service Market by Vertical, 2024 - 2031, USD Million
TABLE 62 Mexico Business Process as a Service Market, 2020 - 2023, USD Million
TABLE 63 Mexico Business Process as a Service Market, 2024 - 2031, USD Million
TABLE 64 Mexico Business Process as a Service Market by Business Process, 2020 - 2023, USD Million
TABLE 65 Mexico Business Process as a Service Market by Business Process, 2024 - 2031, USD Million
TABLE 66 Mexico Business Process as a Service Market by Organization Size, 2020 - 2023, USD Million
TABLE 67 Mexico Business Process as a Service Market by Organization Size, 2024 - 2031, USD Million
TABLE 68 Mexico Business Process as a Service Market by Vertical, 2020 - 2023, USD Million
TABLE 69 Mexico Business Process as a Service Market by Vertical, 2024 - 2031, USD Million
TABLE 70 Rest of North America Business Process as a Service Market, 2020 - 2023, USD Million
TABLE 71 Rest of North America Business Process as a Service Market, 2024 - 2031, USD Million
TABLE 72 Rest of North America Business Process as a Service Market by Business Process, 2020 - 2023, USD Million
TABLE 73 Rest of North America Business Process as a Service Market by Business Process, 2024 - 2031, USD Million
TABLE 74 Rest of North America Business Process as a Service Market by Organization Size, 2020 - 2023, USD Million
TABLE 75 Rest of North America Business Process as a Service Market by Organization Size, 2024 - 2031, USD Million
TABLE 76 Rest of North America Business Process as a Service Market by Vertical, 2020 - 2023, USD Million
TABLE 77 Rest of North America Business Process as a Service Market by Vertical, 2024 - 2031, USD Million
TABLE 78 Key Information – Accenture PLC
TABLE 79 Key Information – Cognizant Technology Solutions Corporation
TABLE 80 Key Information – HCL Technologies Ltd.
TABLE 81 Key Information – NTT Data Corporation
TABLE 82 Key Information – Capgemini SE
TABLE 83 Key Information – Fujitsu Limited
TABLE 84 Key Information – IBM Corporation
TABLE 85 Key Information – Infosys Limited
TABLE 86 Key Information – Wipro Limited
TABLE 87 Key Information – Tata Consultancy Services Ltd.
List of Figures
FIG 1 Methodology for the research
FIG 2 North America Business Process as a Service Market, 2020 - 2031, USD Million
FIG 3 Key Factors Impacting Business Process as a Service Market
FIG 4 KBV Cardinal Matrix
FIG 5 Market Share Analysis, 2023
FIG 6 Key Leading Strategies: Percentage Distribution (2020-2024)
FIG 7 Key Strategic Move: (Partnerships, Collaborations & Agreements: 2020, Jul – 2024, Dec) Leading Players
FIG 8 Porter’s Five Forces Analysis – Business Process as a Service Market
FIG 9 North America Business Process as a Service Market share by Business Process, 2023
FIG 10 North America Business Process as a Service Market share by Business Process, 2031
FIG 11 North America Business Process as a Service Market by Business Process, 2020 - 2031, USD Million
FIG 12 North America Business Process as a Service Market share by Organization Size, 2023
FIG 13 North America Business Process as a Service Market share by Organization Size, 2031
FIG 14 North America Business Process as a Service Market by Organization Size, 2020 - 2031, USD Million
FIG 15 North America Business Process as a Service Market share by Vertical, 2023
FIG 16 North America Business Process as a Service Market share by Vertical, 2031
FIG 17 North America Business Process as a Service Market by Vertical, 2020 - 2031, USD Million
FIG 18 North America Business Process as a Service Market share by Country, 2023
FIG 19 North America Business Process as a Service Market share by Country, 2031
FIG 20 North America Business Process as a Service Market by Country, 2020 - 2031, USD Million
FIG 21 Recent strategies and developments: Accenture PLC
FIG 22 SWOT Analysis: Accenture PLC
FIG 23 Swot analysis: cognizant technology solutions corporation
FIG 24 Recent strategies and developments: HCL Technologies Ltd.
FIG 25 SWOT Analysis: HCL Technologies Ltd.
FIG 26 Recent strategies and developments: NTT Data Corporation
FIG 27 SWOT Analysis: Capgemini SE
FIG 28 Recent strategies and developments: Fujitsu Limited
FIG 29 Swot analysis: Fujitsu Limited
FIG 30 Recent strategies and developments: IBM Corporation
FIG 31 SWOT Analysis: IBM Corporation
FIG 32 SWOT Analysis: Infosys Limited
FIG 33 Recent strategies and developments: Wipro Limited
FIG 34 SWOT Analysis: Wipro Limited
FIG 35 SWOT Analysis: Tata Consultancy Services Ltd.