The North America Call Center AI Market would witness market growth of 22.5% CAGR during the forecast period (2021-2027).
Call center Artificial Intelligence (AI) refers to the specialized use of AI for customer engagement that aids in the automation of commercial activities. With the help of AI-integrated call centres; customers can solve their problems themselves, with no need for specialized personnel to speak with them. AI proposes solutions based on the problem that the customer is experiencing. If the problems persist, the complaint is routed to a human agent.
Over the last few years, artificial intelligence (AI) has received significant attention and utilization across the market. Various new businesses are emerging as a result of recent technology developments in this industry. A slew of new firms is entering the market in the hopes of acquiring a significant revenue share.
The presence of suppliers in the market, as well as the increasing acceptance of AI solutions in the region, are some of the reasons driving the industry's growth. MetLife, one of the country's leading insurance businesses, has implemented an AI system to improve its answers to consumers' emotional requirements. The system was created to assist its employees in tracking and monitoring client emotions during calls, ultimately improving the quality of customer service interactions.
The US market dominated the North America Call Center AI Market by Country 2020, and would continue to be a dominant market till 2027; thereby, achieving a market value of $1,153 million by 2027. The Canada market is expected to witness a CAGR of 25.3% during (2021 - 2027). Additionally, The Mexico market would showcase a CAGR of 24.2% during (2021 - 2027).
Based on Deployment Type, the market is segmented into Cloud and On-Premise. Based on End User, the market is segmented into Telecom, BFSI, Travel & Hospitality, Retail & Ecommerce, Media & Entertainment, Healthcare, and others. Based on Component, the market is segmented into Solution, Compute Platforms, and Services. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.
Free Valuable Insights: The Global Call Center AI Market is Estimated to reach $4.7 Billion by 2027, at a CAGR of 24.3%
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Reliance Industries Limited (Jio Haptik technologies limited), Artificial Solutions International AB, Conversica, Inc., Rulai, Inc., Kore.ai, Inc., Pypestream, Inc., Infosys Limited (EdgeVerve Systems), Avaamo, Inc., and NICE Ltd. (inContact, Inc.).
Scope of the Study
Market Segments Covered in the Report:
By Deployment Type
By End User
- Telecom
- BFSI
- Travel & Hospitality
- Retail & Ecommerce
- Media & Entertainment
- Healthcare
- Others
By Component
- Solution
- Compute Platforms
- Services
By Country
- US
- Canada
- Mexico
- Rest of North America
Key Market Players
List of Companies Profiled in the Report:
- Reliance Industries Limited (Jio Haptik technologies limited)
- Artificial Solutions International AB
- Conversica, Inc.
- Rulai, Inc.
- Kore.ai, Inc.
- Pypestream, Inc.
- Infosys Limited (EdgeVerve Systems)
- Avaamo, Inc.
- NICE Ltd. (inContact, Inc.)
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Call Center AI Market, by Deployment Type
1.4.2 North America Call Center AI Market, by End User
1.4.3 North America Call Center AI Market, by Component
1.4.4 North America Call Center AI Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.1.1 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2017-2021)
3.3.2 Key Strategic Move: (Product Launches and Product Expansions: 2020, Oct – 2021, Nov) Leading Players
Chapter 4. North America Call Center AI Market by Deployment Type
4.1 North America Cloud Market by Country
4.2 North America On-premise Market by Country
Chapter 5. North America Call Center AI Market by End User
5.1 North America Telecom Market by Country
5.2 North America BFSI Market by Country
5.3 North America Travel & Hospitality Market by Country
5.4 North America Retail & Ecommerce Market by Country
5.5 North America Media & Entertainment Market by Country
5.6 North America Healthcare Market by Country
5.7 North America Other End User Market by Country
Chapter 6. North America Call Center AI Market by Component
6.1 North America Solution Market by Country
6.2 North America Compute Platforms Market by Country
6.3 North America Services Market by Country
Chapter 7. North America Call Center AI Market by Country
7.1 US Call Center AI Market
7.1.1 US Call Center AI Market by Deployment Type
7.1.2 US Call Center AI Market by End User
7.1.3 US Call Center AI Market by Component
7.2 Canada Call Center AI Market
7.2.1 Canada Call Center AI Market by Deployment Type
7.2.2 Canada Call Center AI Market by End User
7.2.3 Canada Call Center AI Market by Component
7.3 Mexico Call Center AI Market
7.3.1 Mexico Call Center AI Market by Deployment Type
7.3.2 Mexico Call Center AI Market by End User
7.3.3 Mexico Call Center AI Market by Component
7.4 Rest of North America Call Center AI Market
7.4.1 Rest of North America Call Center AI Market by Deployment Type
7.4.2 Rest of North America Call Center AI Market by End User
7.4.3 Rest of North America Call Center AI Market by Component
Chapter 8. Company Profiles
8.1 Reliance Industries Limited (Jio Haptik technologies limited)
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Segmental Analysis
8.1.4 Research & Development Expenses
8.1.5 Recent strategies and developments:
8.1.5.1 Product Launches and Product Expansions:
8.2 Artificial Solutions International AB
8.2.1 Company Overview
8.2.2 Recent strategies and developments:
8.2.2.1 Partnerships, Collaborations, and Agreements:
8.3 Conversica, Inc.
8.3.1 Company Overview
8.3.2 Recent strategies and developments:
8.3.2.1 Partnerships, Collaborations, and Agreements:
8.3.2.2 Product Launches and Product Expansions:
8.4 Rulai, Inc.
8.4.1 Company Overview
8.5 Kore.ai, Inc.
8.5.1 Company Overview
8.5.2 Recent strategies and developments:
8.5.2.1 Product Launches and Product Expansions:
8.6 Pypestream, Inc.
8.6.1 Company Overview
8.6.2 Recent strategies and developments:
8.6.2.1 Partnerships, Collaborations, and Agreements:
8.6.2.2 Product Launches and Product Expansions:
8.7 Infosys Limited (EdgeVerve Systems)
8.7.1 Company Overview
8.7.2 Financial Analysis
8.7.3 Segmental and Regional Analysis
8.7.4 Research & Development Expense
8.7.5 Recent strategies and developments:
8.7.5.1 Partnerships, Collaborations, and Agreements:
8.7.5.2 Product Launches and Product Expansions:
8.7.6 SWOT Analysis
8.8 Avaamo, Inc.
8.8.1 Company Overview
8.9 Talkdesk
8.9.1 Company Overview
8.9.2 Recent strategies and developments:
8.9.2.1 Product Launches and Product Expansions:
8.10. NICE Ltd. (inContact, Inc.)
8.10.1 Company Overview
8.10.2 Financial Analysis
8.10.3 Segmental and Regional Analysis
8.10.4 Research & Development Expenses
8.10.5 Recent strategies and developments:
8.10.5.1 Partnerships, Collaborations, and Agreements:
8.10.5.2 Product Launches and Product Expansions:
TABLE 1 North America Call Center AI Market, 2017 - 2020, USD Million
TABLE 2 North America Call Center AI Market, 2021 - 2027, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Call Center AI Market
TABLE 4 Product Launches And Product Expansions– Call Center AI Market
TABLE 5 North America Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 6 North America Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 7 North America Cloud Market by Country, 2017 - 2020, USD Million
TABLE 8 North America Cloud Market by Country, 2021 - 2027, USD Million
TABLE 9 North America On-premise Market by Country, 2017 - 2020, USD Million
TABLE 10 North America On-premise Market by Country, 2021 - 2027, USD Million
TABLE 11 North America Call Center AI Market by End User, 2017 - 2020, USD Million
TABLE 12 North America Call Center AI Market by End User, 2021 - 2027, USD Million
TABLE 13 North America Telecom Market by Country, 2017 - 2020, USD Million
TABLE 14 North America Telecom Market by Country, 2021 - 2027, USD Million
TABLE 15 North America BFSI Market by Country, 2017 - 2020, USD Million
TABLE 16 North America BFSI Market by Country, 2021 - 2027, USD Million
TABLE 17 North America Travel & Hospitality Market by Country, 2017 - 2020, USD Million
TABLE 18 North America Travel & Hospitality Market by Country, 2021 - 2027, USD Million
TABLE 19 North America Retail & Ecommerce Market by Country, 2017 - 2020, USD Million
TABLE 20 North America Retail & Ecommerce Market by Country, 2021 - 2027, USD Million
TABLE 21 North America Media & Entertainment Market by Country, 2017 - 2020, USD Million
TABLE 22 North America Media & Entertainment Market by Country, 2021 - 2027, USD Million
TABLE 23 North America Healthcare Market by Country, 2017 - 2020, USD Million
TABLE 24 North America Healthcare Market by Country, 2021 - 2027, USD Million
TABLE 25 North America Other End User Market by Country, 2017 - 2020, USD Million
TABLE 26 North America Other End User Market by Country, 2021 - 2027, USD Million
TABLE 27 North America Call Center AI Market by Component, 2017 - 2020, USD Million
TABLE 28 North America Call Center AI Market by Component, 2021 - 2027, USD Million
TABLE 29 North America Solution Market by Country, 2017 - 2020, USD Million
TABLE 30 North America Solution Market by Country, 2021 - 2027, USD Million
TABLE 31 North America Compute Platforms Market by Country, 2017 - 2020, USD Million
TABLE 32 North America Compute Platforms Market by Country, 2021 - 2027, USD Million
TABLE 33 North America Services Market by Country, 2017 - 2020, USD Million
TABLE 34 North America Services Market by Country, 2021 - 2027, USD Million
TABLE 35 North America Call Center AI Market by Country, 2017 - 2020, USD Million
TABLE 36 North America Call Center AI Market by Country, 2021 - 2027, USD Million
TABLE 37 US Call Center AI Market, 2017 - 2020, USD Million
TABLE 38 US Call Center AI Market, 2021 - 2027, USD Million
TABLE 39 US Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 40 US Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 41 US Call Center AI Market by End User, 2017 - 2020, USD Million
TABLE 42 US Call Center AI Market by End User, 2021 - 2027, USD Million
TABLE 43 US Call Center AI Market by Component, 2017 - 2020, USD Million
TABLE 44 US Call Center AI Market by Component, 2021 - 2027, USD Million
TABLE 45 Canada Call Center AI Market, 2017 - 2020, USD Million
TABLE 46 Canada Call Center AI Market, 2021 - 2027, USD Million
TABLE 47 Canada Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 48 Canada Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 49 Canada Call Center AI Market by End User, 2017 - 2020, USD Million
TABLE 50 Canada Call Center AI Market by End User, 2021 - 2027, USD Million
TABLE 51 Canada Call Center AI Market by Component, 2017 - 2020, USD Million
TABLE 52 Canada Call Center AI Market by Component, 2021 - 2027, USD Million
TABLE 53 Mexico Call Center AI Market, 2017 - 2020, USD Million
TABLE 54 Mexico Call Center AI Market, 2021 - 2027, USD Million
TABLE 55 Mexico Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 56 Mexico Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 57 Mexico Call Center AI Market by End User, 2017 - 2020, USD Million
TABLE 58 Mexico Call Center AI Market by End User, 2021 - 2027, USD Million
TABLE 59 Mexico Call Center AI Market by Component, 2017 - 2020, USD Million
TABLE 60 Mexico Call Center AI Market by Component, 2021 - 2027, USD Million
TABLE 61 Rest of North America Call Center AI Market, 2017 - 2020, USD Million
TABLE 62 Rest of North America Call Center AI Market, 2021 - 2027, USD Million
TABLE 63 Rest of North America Call Center AI Market by Deployment Type, 2017 - 2020, USD Million
TABLE 64 Rest of North America Call Center AI Market by Deployment Type, 2021 - 2027, USD Million
TABLE 65 Rest of North America Call Center AI Market by End User, 2017 - 2020, USD Million
TABLE 66 Rest of North America Call Center AI Market by End User, 2021 - 2027, USD Million
TABLE 67 Rest of North America Call Center AI Market by Component, 2017 - 2020, USD Million
TABLE 68 Rest of North America Call Center AI Market by Component, 2021 - 2027, USD Million
TABLE 69 Key Information – Reliance Industries Limited
TABLE 70 Key information - Artificial Solutions International AB
TABLE 71 Key information – Conversica, Inc.
TABLE 72 Key information – Rulai, INC.
TABLE 73 Key information – Kore.ai, Inc.
TABLE 74 Key information - Pypestream, Inc.
TABLE 75 Key Information – Infosys Limited
TABLE 76 Key information - Avaamo, inc.
TABLE 77 Key information - Talkdesk
TABLE 78 key information – NICE Ltd.
List of Figures
FIG 1 Methodology for the research
FIG 2 KBV Cardinal Matrix
FIG 3 Key Leading Strategies: Percentage Distribution (2017-2021)
FIG 4 Key Strategic Move: (Product Launches and Product Expansions : 2020, Oct – 2021, Nov) Leading Players
FIG 5 Recent strategies and developments: Conversica, Inc.
FIG 6 Recent strategies and developments: Pypestream, Inc.
FIG 7 Recent strategies and developments: Infosys Limited
FIG 8 SWOT Analysis: Infosys Limited
FIG 9 Recent strategies and developments: NICE Ltd.