Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Contact Center Analytics Market, by Component
1.4.2 North America Contact Center Analytics Market, by Application
1.4.3 North America Contact Center Analytics Market, by Deployment Mode
1.4.4 North America Contact Center Analytics Market, by Organization Size
1.4.5 North America Contact Center Analytics Market, by Vertical
1.4.6 North America Contact Center Analytics Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.1.1 Market composition and scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Market Share Analysis, 2021
3.4 Top Winning Strategies
3.4.1 Key Leading Strategies: Percentage Distribution (2018-2022)
3.4.2 Key Strategic Move: (Partnerships, Collaborations and Agreements : 2019, Oct – 2021, May) Leading Players
Chapter 4. North America Contact Center Analytics Market by Component
4.1 North America Software Market by Country
4.2 North America Contact Center Analytics Market by Software Type
4.2.1 North America Speech Analytics Market by Country
4.2.2 North America Text Analytics Market by Country
4.2.3 North America Desktop Analytics Market by Country
4.2.4 North America Predictive Analytics Market by Country
4.2.5 North America Cross-channel Analytics & Performance Analytics Market by Country
4.3 North America Services Market by Country
Chapter 5. North America Contact Center Analytics Market by Application
5.1 North America Customer Experience Management Market by Country
5.2 North America Workforce Optimization Market by Country
5.3 North America Risk & Compliance Management Market by Country
5.4 North America Log Management, Real-Time Monitoring & Analysis Market by Country
5.5 North America Automatic Call Distributor & Others Market by Country
Chapter 6. North America Contact Center Analytics Market by Deployment Mode
6.1 North America Cloud Market by Country
6.2 North America On-premise Market by Country
Chapter 7. North America Contact Center Analytics Market by Organization Size
7.1 North America Large Enterprises Market by Country
7.2 North America Small & Medium Enterprises (SMEs) Market by Country
Chapter 8. North America Contact Center Analytics Market by Vertical
8.1 North America BFSI Market by Country
8.2 North America Retail & Consumer Goods Market by Country
8.3 North America Energy & Utilities Market by Country
8.4 North America Government & Defense Market by Country
8.5 North America Healthcare & Life Sciences Market by Country
8.6 North America Manufacturing Market by Country
8.7 North America Telecom & IT Market by Country
8.8 North America Travel & Hospitality Market by Country
8.9 North America Others Market by Country
Chapter 9. North America Contact Center Analytics Market by Country
9.1 US Contact Center Analytics Market
9.1.1 US Contact Center Analytics Market by Component
9.1.1.1 US Contact Center Analytics Market by Software Type
9.1.2 US Contact Center Analytics Market by Application
9.1.3 US Contact Center Analytics Market by Deployment Mode
9.1.4 US Contact Center Analytics Market by Organization Size
9.1.5 US Contact Center Analytics Market by Vertical
9.2 Canada Contact Center Analytics Market
9.2.1 Canada Contact Center Analytics Market by Component
9.2.1.1 Canada Contact Center Analytics Market by Software Type
9.2.2 Canada Contact Center Analytics Market by Application
9.2.3 Canada Contact Center Analytics Market by Deployment Mode
9.2.4 Canada Contact Center Analytics Market by Organization Size
9.2.5 Canada Contact Center Analytics Market by Vertical
9.3 Mexico Contact Center Analytics Market
9.3.1 Mexico Contact Center Analytics Market by Component
9.3.1.1 Mexico Contact Center Analytics Market by Software Type
9.3.2 Mexico Contact Center Analytics Market by Application
9.3.3 Mexico Contact Center Analytics Market by Deployment Mode
9.3.4 Mexico Contact Center Analytics Market by Organization Size
9.3.5 Mexico Contact Center Analytics Market by Vertical
9.4 Rest of North America Contact Center Analytics Market
9.4.1 Rest of North America Contact Center Analytics Market by Component
9.4.1.1 Rest of North America Contact Center Analytics Market by Software Type
9.4.2 Rest of North America Contact Center Analytics Market by Application
9.4.3 Rest of North America Contact Center Analytics Market by Deployment Mode
9.4.4 Rest of North America Contact Center Analytics Market by Organization Size
9.4.5 Rest of North America Contact Center Analytics Market by Vertical
Chapter 10. Company Profiles
10.1 Oracle Corporation
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Segmental and Regional Analysis
10.1.4 Research & Development Expense
10.1.5 Recent strategies and developments:
10.1.5.1 Product Launches and Product Expansions:
10.1.6 SWOT Analysis
10.2 Cisco Systems, Inc.
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Regional Analysis
10.2.4 Research & Development Expense
10.2.5 Recent strategies and developments:
10.2.5.1 Acquisition and Mergers:
10.3 Avaya Holdings Corporation
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Segmental and Regional Analysis
10.3.4 Research & Development Expense
10.3.5 Recent strategies and developments:
10.3.5.1 Partnerships, Collaborations, and Agreements:
10.3.5.2 Product Launches and Product Expansions:
10.3.5.3 Acquisition and Mergers:
10.4 Genpact Limited
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Segmental and Regional Analysis
10.5 NICE Ltd.
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Segmental and Regional Analysis
10.5.4 Research & Development Expenses
10.5.5 Recent strategies and developments:
10.5.5.1 Acquisition and Mergers:
10.6 SAP SE
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Segmental and Regional Analysis
10.6.4 Research & Development Expense
10.6.5 Recent strategies and developments:
10.6.5.1 Product Launches and Product Expansions:
10.7 8x8, Inc.
10.7.1 Company Overview
10.7.2 Financial Analysis
10.7.3 Regional Analysis
10.7.4 Research & Development Expenses
10.7.5 Recent strategies and developments:
10.7.5.1 Partnerships, Collaborations, and Agreements:
10.8 Talkdesk, Inc.
10.8.1 Company Overview
10.8.2 Recent strategies and developments:
10.8.2.1 Partnerships, Collaborations, and Agreements:
10.8.2.2 Product Launches and Product Expansions:
10.9 Genesys Telecommunications Laboratories, Inc.
10.9.1 Company Overview
10.9.2 Recent strategies and developments:
10.9.2.1 Partnerships, Collaborations, and Agreements:
10.10. CallMiner, Inc.
10.10.1 Company Overview
Unique Offerings 