North America Contact Center Digitalization Market Size, Share & Trends Analysis Report By Offering (Solution, and Services), By Deployment Mode, By Organization Size, By Vertical, By Country and Growth Forecast, 2024 - 2031
Published Date : 06-May-2024 |
Pages: 159 |
Formats: PDF |
COVID-19 Impact on the North America Contact Center Digitalization Market
Market Overview
The North America Contact Center Digitalization Market would witness market growth of 13.7% CAGR during the forecast period (2024-2031).
The US market dominated the North America Contact Center Digitalization Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $16,355 million by 2031. The Canada market is registering a CAGR of 16.2% during (2024 - 2031). Additionally, The Mexico market would showcase a CAGR of 15.2% during (2024 - 2031).
The contact center digitalization market’s end-user industries span various sectors, leveraging digital contact center solutions to enhance customer engagement, streamline operations, and drive business growth. For example, banks and financial institutions leverage contact center digitalization to offer personalized banking services, assist customers with account inquiries, provide financial advice, and process transactions. Digital contact centers enable banks to enhance security, comply with regulatory requirements, and deliver seamless omnichannel banking experiences. Similarly, telecommunications companies utilize contact center digitalization to support customer inquiries, troubleshoot technical issues, and process service requests. Digital contact centers enable telecom providers to deliver reliable connectivity, improve service quality, and enhance customer satisfaction in a highly competitive market.
Likewise, e-commerce businesses rely on contact center digitalization to provide customer support, assist with order inquiries, handle product returns, and resolve customer issues. Digital contact centers enable e-commerce companies to deliver seamless shopping experiences, build customer loyalty, and drive repeat purchases. The rising prevalence of e-commerce translates into a higher demand for contact center digitalization solutions. For instance, according to the International Trade Administration (ITA), the Mexican e-commerce industry was valued at USD 26.2 billion in 2022, representing a 23 percent increase over 2021.
As the energy sector expands in Mexico, there may be a rise in customer inquiries, service requests, and support needs from consumers, businesses, and stakeholders within the industry. Its solutions enable energy companies to efficiently manage and respond to these interactions across various channels, such as phone, email, chat, and social media, improving customer satisfaction and retention. As per the International Trade Administration (ITA), the national electricity system’s electricity consumption totaled 333,662 GWh in 2022, marking a 3.4 percent annual growth. In 2022, the installed capacity increased to 87,130 MW, representing an increase of 1.3 percent compared to 2021. When including interconnected power generation plants and distributed generation, the total installed capacity reached 92,503 MW in 2022. In conclusion, the expansion of the healthcare sector and the rising energy industry in the region is driving the market’s growth.
Free Valuable Insights: The Contact Center Digitalization Market is Predict to reach USD 68.3 Billion by 2031, at a CAGR of 14.5%
Based on Offering, the market is segmented into Solution, and Services. Based on Solution Type, the market is segmented into Workforce Engagement, Omnichannel Communication, Customer Relationship Management (CRM) Integration, Artificial Intelligence (AI) & Natural Language Processing (NLP), Analytics & Reporting, Self-Service & Automation, and Others. Based on Services Type, the market is segmented into Integration & Deployment, Support & Maintenance, Training & Consulting, and Managed Services. Based on Deployment Mode, the market is segmented into On-premise, and Hosted. Based on Organization Size, the market is segmented into Large Enterprises, and Small & Medium Enterprises. Based on Vertical, the market is segmented into BFSI, Government, Energy & Utilities, Healthcare & Lifesciences, Travel & Hospitality, Manufacturing, Consumer Goods & Retail, Telecom & IT, and Others. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.
List of Key Companies Profiled
- Cisco Systems, Inc.
- Amazon Web Services, Inc. (Amazon.com, Inc.)
- Microsoft Corporation
- TATA Consultancy Services Ltd.
- Oracle Corporation
- NICE Ltd.
- RingCentral, Inc.
- Zoho Corporation Pvt. Ltd.
- Twilio, Inc.
- Genesys Cloud Services, Inc.
North America Contact Center Digitalization Market Report Segmentation
By Offering
- Solution
- Workforce Engagement
- Omnichannel Communication
- Customer Relationship Management (CRM) Integration
- Artificial Intelligence (AI) & Natural Language Processing (NLP)
- Analytics & Reporting
- Self-Service & Automation
- Others
- Services
- Integration & Deployment
- Support & Maintenance
- Training & Consulting
- Managed Services
By Deployment Mode
- On-premise
- Hosted
By Organization Size
- Large Enterprises
- Small & Medium Enterprises
By Vertical
- BFSI
- Government
- Energy & Utilities
- Healthcare & Lifesciences
- Travel & Hospitality
- Manufacturing
- Consumer Goods & Retail
- Telecom & IT
- Others
By Country
- US
- Canada
- Mexico
- Rest of North America
Table of contents
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Contact Center Digitalization Market, by Offering
1.4.2 North America Contact Center Digitalization Market, by Deployment Mode
1.4.3 North America Contact Center Digitalization Market, by Organization Size
1.4.4 North America Contact Center Digitalization Market, by Vertical
1.4.5 North America Contact Center Digitalization Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
4.1 Market Share Analysis, 2023
4.2 Recent Strategies Deployed in Contact Center Digitalization Market
4.3 Porter’s Five Forces Analysis
Chapter 5. North America Contact Center Digitalization Market by Offering
5.1 North America Solution Market by Region
5.2 North America Contact Center Digitalization Market by Solution Type
5.2.1 North America Workforce Engagement Market by Country
5.2.2 North America Omnichannel Communication Market by Country
5.2.3 North America Customer Relationship Management (CRM) Integration Market by Country
5.2.4 North America Artificial Intelligence (AI) & Natural Language Processing (NLP) Market by Country
5.2.5 North America Analytics & Reporting Market by Country
5.2.6 North America Self-Service & Automation Market by Country
5.2.7 North America Others Market by Country
5.3 North America Services Market by Region
5.4 North America Contact Center Digitalization Market by Services Type
5.4.1 North America Integration & Deployment Market by Country
5.4.2 North America Support & Maintenance Market by Country
5.4.3 North America Training & Consulting Market by Country
5.4.4 North America Managed Services Market by Country
Chapter 6. North America Contact Center Digitalization Market by Deployment Mode
6.1 North America On-premise Market by Country
6.2 North America Hosted Market by Country
Chapter 7. North America Contact Center Digitalization Market by Organization Size
7.1 North America Large Enterprises Market by Country
7.2 North America Small & Medium Enterprises Market by Country
Chapter 8. North America Contact Center Digitalization Market by Vertical
8.1 North America BFSI Market by Country
8.2 North America Government Market by Country
8.3 North America Energy & Utilities Market by Country
8.4 North America Healthcare & Lifesciences Market by Country
8.5 North America Travel & Hospitality Market by Country
8.6 North America Manufacturing Market by Country
8.7 North America Consumer Goods & Retail Market by Country
8.8 North America Telecom & IT Market by Country
8.9 North America Others Market by Country
Chapter 9. North America Contact Center Digitalization Market by Country
9.1 US Contact Center Digitalization Market
9.1.1 US Contact Center Digitalization Market by Offering
9.1.1.1 US Contact Center Digitalization Market by Solution Type
9.1.1.2 US Contact Center Digitalization Market by Services Type
9.1.2 US Contact Center Digitalization Market by Deployment Mode
9.1.3 US Contact Center Digitalization Market by Organization Size
9.1.4 US Contact Center Digitalization Market by Vertical
9.2 Canada Contact Center Digitalization Market
9.2.1 Canada Contact Center Digitalization Market by Offering
9.2.1.1 Canada Contact Center Digitalization Market by Solution Type
9.2.1.2 Canada Contact Center Digitalization Market by Services Type
9.2.2 Canada Contact Center Digitalization Market by Deployment Mode
9.2.3 Canada Contact Center Digitalization Market by Organization Size
9.2.4 Canada Contact Center Digitalization Market by Vertical
9.3 Mexico Contact Center Digitalization Market
9.3.1 Mexico Contact Center Digitalization Market by Offering
9.3.1.1 Mexico Contact Center Digitalization Market by Solution Type
9.3.1.2 Mexico Contact Center Digitalization Market by Services Type
9.3.2 Mexico Contact Center Digitalization Market by Deployment Mode
9.3.3 Mexico Contact Center Digitalization Market by Organization Size
9.3.4 Mexico Contact Center Digitalization Market by Vertical
9.4 Rest of North America Contact Center Digitalization Market
9.4.1 Rest of North America Contact Center Digitalization Market by Offering
9.4.1.1 Rest of North America Contact Center Digitalization Market by Solution Type
9.4.1.2 Rest of North America Contact Center Digitalization Market by Services Type
9.4.2 Rest of North America Contact Center Digitalization Market by Deployment Mode
9.4.3 Rest of North America Contact Center Digitalization Market by Organization Size
9.4.4 Rest of North America Contact Center Digitalization Market by Vertical
Chapter 10. Company Profiles
10.1 Cisco Systems, Inc.
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Regional Analysis
10.1.4 Research & Development Expense
10.1.5 Recent strategies and developments:
10.1.5.1 Partnerships, Collaborations, and Agreements:
10.1.5.2 Acquisition and Mergers:
10.1.6 SWOT Analysis
10.2 Amazon Web Services, Inc. (Amazon.com, Inc.)
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Segmental Analysis
10.2.4 SWOT Analysis
10.3 Microsoft Corporation
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Segmental and Regional Analysis
10.3.4 Research & Development Expenses
10.3.5 Recent strategies and developments:
10.3.5.1 Partnerships, Collaborations, and Agreements:
10.3.5.2 Product Launches and Product Expansions:
10.3.6 SWOT Analysis
10.4 Tata Consultancy Services Ltd.
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Segmental and Regional Analysis
10.4.4 Research & Development Expenses
10.4.5 Recent strategies and developments:
10.4.5.1 Partnerships, Collaborations, and Agreements:
10.4.6 SWOT Analysis
10.5 Oracle Corporation
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Segmental and Regional Analysis
10.5.4 Research & Development Expense
10.5.5 SWOT Analysis
10.6 NICE Ltd.
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Segmental and Regional Analysis
10.6.4 Research & Development Expenses
10.6.5 SWOT Analysis
10.7 RingCentral, Inc.
10.7.1 Company Overview
10.7.2 Financial Analysis
10.7.3 Regional Analysis
10.7.4 Research & Development Expenses
10.7.5 Recent strategies and developments:
10.7.5.1 Product Launches and Product Expansions:
10.7.6 SWOT Analysis
10.8 Zoho Corporation Pvt. Ltd.
10.8.1 Company Overview
10.8.2 Recent strategies and developments:
10.8.2.1 Product Launches and Product Expansions:
10.8.3 SWOT Analysis
10.9 Twilio, Inc.
10.9.1 Company Overview
10.9.2 Financial Analysis
10.9.3 Segment & Regional Analysis
10.9.4 Research & Development Expense
10.9.5 Recent strategies and developments:
10.9.5.1 Partnerships, Collaborations, and Agreements:
10.9.5.2 Product Launches and Product Expansions:
10.9.6 SWOT Analysis
10.10. Genesys Cloud Services, Inc.
10.10.1 Company Overview
10.10.2 Recent strategies and developments:
10.10.2.1 Product Launches and Product Expansions:
10.10.3 SWOT Analysis
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Contact Center Digitalization Market, by Offering
1.4.2 North America Contact Center Digitalization Market, by Deployment Mode
1.4.3 North America Contact Center Digitalization Market, by Organization Size
1.4.4 North America Contact Center Digitalization Market, by Vertical
1.4.5 North America Contact Center Digitalization Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
4.1 Market Share Analysis, 2023
4.2 Recent Strategies Deployed in Contact Center Digitalization Market
4.3 Porter’s Five Forces Analysis
Chapter 5. North America Contact Center Digitalization Market by Offering
5.1 North America Solution Market by Region
5.2 North America Contact Center Digitalization Market by Solution Type
5.2.1 North America Workforce Engagement Market by Country
5.2.2 North America Omnichannel Communication Market by Country
5.2.3 North America Customer Relationship Management (CRM) Integration Market by Country
5.2.4 North America Artificial Intelligence (AI) & Natural Language Processing (NLP) Market by Country
5.2.5 North America Analytics & Reporting Market by Country
5.2.6 North America Self-Service & Automation Market by Country
5.2.7 North America Others Market by Country
5.3 North America Services Market by Region
5.4 North America Contact Center Digitalization Market by Services Type
5.4.1 North America Integration & Deployment Market by Country
5.4.2 North America Support & Maintenance Market by Country
5.4.3 North America Training & Consulting Market by Country
5.4.4 North America Managed Services Market by Country
Chapter 6. North America Contact Center Digitalization Market by Deployment Mode
6.1 North America On-premise Market by Country
6.2 North America Hosted Market by Country
Chapter 7. North America Contact Center Digitalization Market by Organization Size
7.1 North America Large Enterprises Market by Country
7.2 North America Small & Medium Enterprises Market by Country
Chapter 8. North America Contact Center Digitalization Market by Vertical
8.1 North America BFSI Market by Country
8.2 North America Government Market by Country
8.3 North America Energy & Utilities Market by Country
8.4 North America Healthcare & Lifesciences Market by Country
8.5 North America Travel & Hospitality Market by Country
8.6 North America Manufacturing Market by Country
8.7 North America Consumer Goods & Retail Market by Country
8.8 North America Telecom & IT Market by Country
8.9 North America Others Market by Country
Chapter 9. North America Contact Center Digitalization Market by Country
9.1 US Contact Center Digitalization Market
9.1.1 US Contact Center Digitalization Market by Offering
9.1.1.1 US Contact Center Digitalization Market by Solution Type
9.1.1.2 US Contact Center Digitalization Market by Services Type
9.1.2 US Contact Center Digitalization Market by Deployment Mode
9.1.3 US Contact Center Digitalization Market by Organization Size
9.1.4 US Contact Center Digitalization Market by Vertical
9.2 Canada Contact Center Digitalization Market
9.2.1 Canada Contact Center Digitalization Market by Offering
9.2.1.1 Canada Contact Center Digitalization Market by Solution Type
9.2.1.2 Canada Contact Center Digitalization Market by Services Type
9.2.2 Canada Contact Center Digitalization Market by Deployment Mode
9.2.3 Canada Contact Center Digitalization Market by Organization Size
9.2.4 Canada Contact Center Digitalization Market by Vertical
9.3 Mexico Contact Center Digitalization Market
9.3.1 Mexico Contact Center Digitalization Market by Offering
9.3.1.1 Mexico Contact Center Digitalization Market by Solution Type
9.3.1.2 Mexico Contact Center Digitalization Market by Services Type
9.3.2 Mexico Contact Center Digitalization Market by Deployment Mode
9.3.3 Mexico Contact Center Digitalization Market by Organization Size
9.3.4 Mexico Contact Center Digitalization Market by Vertical
9.4 Rest of North America Contact Center Digitalization Market
9.4.1 Rest of North America Contact Center Digitalization Market by Offering
9.4.1.1 Rest of North America Contact Center Digitalization Market by Solution Type
9.4.1.2 Rest of North America Contact Center Digitalization Market by Services Type
9.4.2 Rest of North America Contact Center Digitalization Market by Deployment Mode
9.4.3 Rest of North America Contact Center Digitalization Market by Organization Size
9.4.4 Rest of North America Contact Center Digitalization Market by Vertical
Chapter 10. Company Profiles
10.1 Cisco Systems, Inc.
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Regional Analysis
10.1.4 Research & Development Expense
10.1.5 Recent strategies and developments:
10.1.5.1 Partnerships, Collaborations, and Agreements:
10.1.5.2 Acquisition and Mergers:
10.1.6 SWOT Analysis
10.2 Amazon Web Services, Inc. (Amazon.com, Inc.)
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Segmental Analysis
10.2.4 SWOT Analysis
10.3 Microsoft Corporation
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Segmental and Regional Analysis
10.3.4 Research & Development Expenses
10.3.5 Recent strategies and developments:
10.3.5.1 Partnerships, Collaborations, and Agreements:
10.3.5.2 Product Launches and Product Expansions:
10.3.6 SWOT Analysis
10.4 Tata Consultancy Services Ltd.
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Segmental and Regional Analysis
10.4.4 Research & Development Expenses
10.4.5 Recent strategies and developments:
10.4.5.1 Partnerships, Collaborations, and Agreements:
10.4.6 SWOT Analysis
10.5 Oracle Corporation
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Segmental and Regional Analysis
10.5.4 Research & Development Expense
10.5.5 SWOT Analysis
10.6 NICE Ltd.
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Segmental and Regional Analysis
10.6.4 Research & Development Expenses
10.6.5 SWOT Analysis
10.7 RingCentral, Inc.
10.7.1 Company Overview
10.7.2 Financial Analysis
10.7.3 Regional Analysis
10.7.4 Research & Development Expenses
10.7.5 Recent strategies and developments:
10.7.5.1 Product Launches and Product Expansions:
10.7.6 SWOT Analysis
10.8 Zoho Corporation Pvt. Ltd.
10.8.1 Company Overview
10.8.2 Recent strategies and developments:
10.8.2.1 Product Launches and Product Expansions:
10.8.3 SWOT Analysis
10.9 Twilio, Inc.
10.9.1 Company Overview
10.9.2 Financial Analysis
10.9.3 Segment & Regional Analysis
10.9.4 Research & Development Expense
10.9.5 Recent strategies and developments:
10.9.5.1 Partnerships, Collaborations, and Agreements:
10.9.5.2 Product Launches and Product Expansions:
10.9.6 SWOT Analysis
10.10. Genesys Cloud Services, Inc.
10.10.1 Company Overview
10.10.2 Recent strategies and developments:
10.10.2.1 Product Launches and Product Expansions:
10.10.3 SWOT Analysis
List of Tables
TABLE 1 North America Contact Center Digitalization Market, 2020 - 2023, USD Million
TABLE 2 North America Contact Center Digitalization Market, 2024 - 2031, USD Million
TABLE 3 North America Contact Center Digitalization Market by Offering, 2020 - 2023, USD Million
TABLE 4 North America Contact Center Digitalization Market by Offering, 2024 - 2031, USD Million
TABLE 5 North America Solution Market by Region, 2020 - 2023, USD Million
TABLE 6 North America Solution Market by Region, 2024 - 2031, USD Million
TABLE 7 North America Contact Center Digitalization Market by Solution Type, 2020 - 2023, USD Million
TABLE 8 North America Contact Center Digitalization Market by Solution Type, 2024 - 2031, USD Million
TABLE 9 North America Workforce Engagement Market by Country, 2020 - 2023, USD Million
TABLE 10 North America Workforce Engagement Market by Country, 2024 - 2031, USD Million
TABLE 11 North America Omnichannel Communication Market by Country, 2020 - 2023, USD Million
TABLE 12 North America Omnichannel Communication Market by Country, 2024 - 2031, USD Million
TABLE 13 North America Customer Relationship Management (CRM) Integration Market by Country, 2020 - 2023, USD Million
TABLE 14 North America Customer Relationship Management (CRM) Integration Market by Country, 2024 - 2031, USD Million
TABLE 15 North America Artificial Intelligence (AI) & Natural Language Processing (NLP) Market by Country, 2020 - 2023, USD Million
TABLE 16 North America Artificial Intelligence (AI) & Natural Language Processing (NLP) Market by Country, 2024 - 2031, USD Million
TABLE 17 North America Analytics & Reporting Market by Country, 2020 - 2023, USD Million
TABLE 18 North America Analytics & Reporting Market by Country, 2024 - 2031, USD Million
TABLE 19 North America Self-Service & Automation Market by Country, 2020 - 2023, USD Million
TABLE 20 North America Self-Service & Automation Market by Country, 2024 - 2031, USD Million
TABLE 21 North America Others Market by Country, 2020 - 2023, USD Million
TABLE 22 North America Others Market by Country, 2024 - 2031, USD Million
TABLE 23 North America Services Market by Region, 2020 - 2023, USD Million
TABLE 24 North America Services Market by Region, 2024 - 2031, USD Million
TABLE 25 North America Contact Center Digitalization Market by Services Type, 2020 - 2023, USD Million
TABLE 26 North America Contact Center Digitalization Market by Services Type, 2024 - 2031, USD Million
TABLE 27 North America Integration & Deployment Market by Country, 2020 - 2023, USD Million
TABLE 28 North America Integration & Deployment Market by Country, 2024 - 2031, USD Million
TABLE 29 North America Support & Maintenance Market by Country, 2020 - 2023, USD Million
TABLE 30 North America Support & Maintenance Market by Country, 2024 - 2031, USD Million
TABLE 31 North America Training & Consulting Market by Country, 2020 - 2023, USD Million
TABLE 32 North America Training & Consulting Market by Country, 2024 - 2031, USD Million
TABLE 33 North America Managed Services Market by Country, 2020 - 2023, USD Million
TABLE 34 North America Managed Services Market by Country, 2024 - 2031, USD Million
TABLE 35 North America Contact Center Digitalization Market by Deployment Mode, 2020 - 2023, USD Million
TABLE 36 North America Contact Center Digitalization Market by Deployment Mode, 2024 - 2031, USD Million
TABLE 37 North America On-premise Market by Country, 2020 - 2023, USD Million
TABLE 38 North America On-premise Market by Country, 2024 - 2031, USD Million
TABLE 39 North America Hosted Market by Country, 2020 - 2023, USD Million
TABLE 40 North America Hosted Market by Country, 2024 - 2031, USD Million
TABLE 41 North America Contact Center Digitalization Market by Organization Size, 2020 - 2023, USD Million
TABLE 42 North America Contact Center Digitalization Market by Organization Size, 2024 - 2031, USD Million
TABLE 43 North America Large Enterprises Market by Country, 2020 - 2023, USD Million
TABLE 44 North America Large Enterprises Market by Country, 2024 - 2031, USD Million
TABLE 45 North America Small & Medium Enterprises Market by Country, 2020 - 2023, USD Million
TABLE 46 North America Small & Medium Enterprises Market by Country, 2024 - 2031, USD Million
TABLE 47 North America Contact Center Digitalization Market by Vertical, 2020 - 2023, USD Million
TABLE 48 North America Contact Center Digitalization Market by Vertical, 2024 - 2031, USD Million
TABLE 49 North America BFSI Market by Country, 2020 - 2023, USD Million
TABLE 50 North America BFSI Market by Country, 2024 - 2031, USD Million
TABLE 51 North America Government Market by Country, 2020 - 2023, USD Million
TABLE 52 North America Government Market by Country, 2024 - 2031, USD Million
TABLE 53 North America Energy & Utilities Market by Country, 2020 - 2023, USD Million
TABLE 54 North America Energy & Utilities Market by Country, 2024 - 2031, USD Million
TABLE 55 North America Healthcare & Lifesciences Market by Country, 2020 - 2023, USD Million
TABLE 56 North America Healthcare & Lifesciences Market by Country, 2024 - 2031, USD Million
TABLE 57 North America Travel & Hospitality Market by Country, 2020 - 2023, USD Million
TABLE 58 North America Travel & Hospitality Market by Country, 2024 - 2031, USD Million
TABLE 59 North America Manufacturing Market by Country, 2020 - 2023, USD Million
TABLE 60 North America Manufacturing Market by Country, 2024 - 2031, USD Million
TABLE 61 North America Consumer Goods & Retail Market by Country, 2020 - 2023, USD Million
TABLE 62 North America Consumer Goods & Retail Market by Country, 2024 - 2031, USD Million
TABLE 63 North America Telecom & IT Market by Country, 2020 - 2023, USD Million
TABLE 64 North America Telecom & IT Market by Country, 2024 - 2031, USD Million
TABLE 65 North America Others Market by Country, 2020 - 2023, USD Million
TABLE 66 North America Others Market by Country, 2024 - 2031, USD Million
TABLE 67 North America Contact Center Digitalization Market by Country, 2020 - 2023, USD Million
TABLE 68 North America Contact Center Digitalization Market by Country, 2024 - 2031, USD Million
TABLE 69 US Contact Center Digitalization Market, 2020 - 2023, USD Million
TABLE 70 US Contact Center Digitalization Market, 2024 - 2031, USD Million
TABLE 71 US Contact Center Digitalization Market by Offering, 2020 - 2023, USD Million
TABLE 72 US Contact Center Digitalization Market by Offering, 2024 - 2031, USD Million
TABLE 73 US Contact Center Digitalization Market by Solution Type, 2020 - 2023, USD Million
TABLE 74 US Contact Center Digitalization Market by Solution Type, 2024 - 2031, USD Million
TABLE 75 US Contact Center Digitalization Market by Services Type, 2020 - 2023, USD Million
TABLE 76 US Contact Center Digitalization Market by Services Type, 2024 - 2031, USD Million
TABLE 77 US Contact Center Digitalization Market by Deployment Mode, 2020 - 2023, USD Million
TABLE 78 US Contact Center Digitalization Market by Deployment Mode, 2024 - 2031, USD Million
TABLE 79 US Contact Center Digitalization Market by Organization Size, 2020 - 2023, USD Million
TABLE 80 US Contact Center Digitalization Market by Organization Size, 2024 - 2031, USD Million
TABLE 81 US Contact Center Digitalization Market by Vertical, 2020 - 2023, USD Million
TABLE 82 US Contact Center Digitalization Market by Vertical, 2024 - 2031, USD Million
TABLE 83 Canada Contact Center Digitalization Market, 2020 - 2023, USD Million
TABLE 84 Canada Contact Center Digitalization Market, 2024 - 2031, USD Million
TABLE 85 Canada Contact Center Digitalization Market by Offering, 2020 - 2023, USD Million
TABLE 86 Canada Contact Center Digitalization Market by Offering, 2024 - 2031, USD Million
TABLE 87 Canada Contact Center Digitalization Market by Solution Type, 2020 - 2023, USD Million
TABLE 88 Canada Contact Center Digitalization Market by Solution Type, 2024 - 2031, USD Million
TABLE 89 Canada Contact Center Digitalization Market by Services Type, 2020 - 2023, USD Million
TABLE 90 Canada Contact Center Digitalization Market by Services Type, 2024 - 2031, USD Million
TABLE 91 Canada Contact Center Digitalization Market by Deployment Mode, 2020 - 2023, USD Million
TABLE 92 Canada Contact Center Digitalization Market by Deployment Mode, 2024 - 2031, USD Million
TABLE 93 Canada Contact Center Digitalization Market by Organization Size, 2020 - 2023, USD Million
TABLE 94 Canada Contact Center Digitalization Market by Organization Size, 2024 - 2031, USD Million
TABLE 95 Canada Contact Center Digitalization Market by Vertical, 2020 - 2023, USD Million
TABLE 96 Canada Contact Center Digitalization Market by Vertical, 2024 - 2031, USD Million
TABLE 97 Mexico Contact Center Digitalization Market, 2020 - 2023, USD Million
TABLE 98 Mexico Contact Center Digitalization Market, 2024 - 2031, USD Million
TABLE 99 Mexico Contact Center Digitalization Market by Offering, 2020 - 2023, USD Million
TABLE 100 Mexico Contact Center Digitalization Market by Offering, 2024 - 2031, USD Million
TABLE 101 Mexico Contact Center Digitalization Market by Solution Type, 2020 - 2023, USD Million
TABLE 102 Mexico Contact Center Digitalization Market by Solution Type, 2024 - 2031, USD Million
TABLE 103 Mexico Contact Center Digitalization Market by Services Type, 2020 - 2023, USD Million
TABLE 104 Mexico Contact Center Digitalization Market by Services Type, 2024 - 2031, USD Million
TABLE 105 Mexico Contact Center Digitalization Market by Deployment Mode, 2020 - 2023, USD Million
TABLE 106 Mexico Contact Center Digitalization Market by Deployment Mode, 2024 - 2031, USD Million
TABLE 107 Mexico Contact Center Digitalization Market by Organization Size, 2020 - 2023, USD Million
TABLE 108 Mexico Contact Center Digitalization Market by Organization Size, 2024 - 2031, USD Million
TABLE 109 Mexico Contact Center Digitalization Market by Vertical, 2020 - 2023, USD Million
TABLE 110 Mexico Contact Center Digitalization Market by Vertical, 2024 - 2031, USD Million
TABLE 111 Rest of North America Contact Center Digitalization Market, 2020 - 2023, USD Million
TABLE 112 Rest of North America Contact Center Digitalization Market, 2024 - 2031, USD Million
TABLE 113 Rest of North America Contact Center Digitalization Market by Offering, 2020 - 2023, USD Million
TABLE 114 Rest of North America Contact Center Digitalization Market by Offering, 2024 - 2031, USD Million
TABLE 115 Rest of North America Contact Center Digitalization Market by Solution Type, 2020 - 2023, USD Million
TABLE 116 Rest of North America Contact Center Digitalization Market by Solution Type, 2024 - 2031, USD Million
TABLE 117 Rest of North America Contact Center Digitalization Market by Services Type, 2020 - 2023, USD Million
TABLE 118 Rest of North America Contact Center Digitalization Market by Services Type, 2024 - 2031, USD Million
TABLE 119 Rest of North America Contact Center Digitalization Market by Deployment Mode, 2020 - 2023, USD Million
TABLE 120 Rest of North America Contact Center Digitalization Market by Deployment Mode, 2024 - 2031, USD Million
TABLE 121 Rest of North America Contact Center Digitalization Market by Organization Size, 2020 - 2023, USD Million
TABLE 122 Rest of North America Contact Center Digitalization Market by Organization Size, 2024 - 2031, USD Million
TABLE 123 Rest of North America Contact Center Digitalization Market by Vertical, 2020 - 2023, USD Million
TABLE 124 Rest of North America Contact Center Digitalization Market by Vertical, 2024 - 2031, USD Million
TABLE 125 Key Information – Cisco Systems, Inc.
TABLE 126 Key Information – Amazon Web Services, Inc.
TABLE 127 Key Information – Microsoft Corporation
TABLE 128 Key Information – Tata Consultancy Services Ltd.
TABLE 129 Key Information – Oracle Corporation
TABLE 130 Key Information – NICE Ltd.
TABLE 131 Key Information – RingCentral, Inc.
TABLE 132 Key Information – Zoho Corporation Pvt. Ltd.
TABLE 133 Key Information – Twilio, Inc.
TABLE 134 Key Information – Genesys Cloud Services, Inc.
List of Figures
FIG 1 Methodology for the research
FIG 2 North America Contact Center Digitalization Market, 2020 - 2031, USD Million
FIG 3 Key Factors Impacting Contact Center Digitalization Market
FIG 4 Market Share Analysis, 2023
FIG 5 Porter’s Five Forces Analysis - Contact Center Digitalization Market
FIG 6 North America Contact Center Digitalization Market share by Offering, 2023
FIG 7 North America Contact Center Digitalization Market share by Offering, 2031
FIG 8 North America Contact Center Digitalization Market by Offering, 2020 - 2031, USD Million
FIG 9 North America Contact Center Digitalization Market share by Deployment Mode, 2023
FIG 10 North America Contact Center Digitalization Market share by Deployment Mode, 2031
FIG 11 North America Contact Center Digitalization Market by Deployment Mode, 2020 - 2031, USD Million
FIG 12 North America Contact Center Digitalization Market share by Organization Size, 2023
FIG 13 North America Contact Center Digitalization Market share by Organization Size, 2031
FIG 14 North America Contact Center Digitalization Market by Organization Size, 2020 - 2031, USD Million
FIG 15 North America Contact Center Digitalization Market share by Vertical, 2023
FIG 16 North America Contact Center Digitalization Market share by Vertical, 2031
FIG 17 North America Contact Center Digitalization Market by Vertical, 2020 - 2031, USD Million
FIG 18 North America Contact Center Digitalization Market share by Country, 2023
FIG 19 North America Contact Center Digitalization Market share by Country, 2031
FIG 20 North America Contact Center Digitalization Market by Country, 2020 - 2031, USD Million
FIG 21 Recent strategies and developments: Cisco Systems, Inc.
FIG 22 SWOT Analysis: Cisco Systems, Inc.
FIG 23 SWOT Analysis: Amazon Web Services, Inc.
FIG 24 Recent strategies and developments: Microsoft Corporation
FIG 25 SWOT Analysis: Microsoft Corporation
FIG 26 SWOT Analysis: Tata Consultancy Services Ltd.
FIG 27 SWOT Analysis: Oracle Corporation
FIG 28 SWOT Analysis: NICE Ltd.
FIG 29 Swot Analysis: RingCentral, Inc.
FIG 30 SWOT Analysis: Zoho Corporation Pvt. Ltd.
FIG 31 Recent strategies and developments: Twilio, Inc.
FIG 32 Swot Analysis: Twilio, Inc.
FIG 33 Swot Analysis: Genesys Cloud Services, Inc.
TABLE 2 North America Contact Center Digitalization Market, 2024 - 2031, USD Million
TABLE 3 North America Contact Center Digitalization Market by Offering, 2020 - 2023, USD Million
TABLE 4 North America Contact Center Digitalization Market by Offering, 2024 - 2031, USD Million
TABLE 5 North America Solution Market by Region, 2020 - 2023, USD Million
TABLE 6 North America Solution Market by Region, 2024 - 2031, USD Million
TABLE 7 North America Contact Center Digitalization Market by Solution Type, 2020 - 2023, USD Million
TABLE 8 North America Contact Center Digitalization Market by Solution Type, 2024 - 2031, USD Million
TABLE 9 North America Workforce Engagement Market by Country, 2020 - 2023, USD Million
TABLE 10 North America Workforce Engagement Market by Country, 2024 - 2031, USD Million
TABLE 11 North America Omnichannel Communication Market by Country, 2020 - 2023, USD Million
TABLE 12 North America Omnichannel Communication Market by Country, 2024 - 2031, USD Million
TABLE 13 North America Customer Relationship Management (CRM) Integration Market by Country, 2020 - 2023, USD Million
TABLE 14 North America Customer Relationship Management (CRM) Integration Market by Country, 2024 - 2031, USD Million
TABLE 15 North America Artificial Intelligence (AI) & Natural Language Processing (NLP) Market by Country, 2020 - 2023, USD Million
TABLE 16 North America Artificial Intelligence (AI) & Natural Language Processing (NLP) Market by Country, 2024 - 2031, USD Million
TABLE 17 North America Analytics & Reporting Market by Country, 2020 - 2023, USD Million
TABLE 18 North America Analytics & Reporting Market by Country, 2024 - 2031, USD Million
TABLE 19 North America Self-Service & Automation Market by Country, 2020 - 2023, USD Million
TABLE 20 North America Self-Service & Automation Market by Country, 2024 - 2031, USD Million
TABLE 21 North America Others Market by Country, 2020 - 2023, USD Million
TABLE 22 North America Others Market by Country, 2024 - 2031, USD Million
TABLE 23 North America Services Market by Region, 2020 - 2023, USD Million
TABLE 24 North America Services Market by Region, 2024 - 2031, USD Million
TABLE 25 North America Contact Center Digitalization Market by Services Type, 2020 - 2023, USD Million
TABLE 26 North America Contact Center Digitalization Market by Services Type, 2024 - 2031, USD Million
TABLE 27 North America Integration & Deployment Market by Country, 2020 - 2023, USD Million
TABLE 28 North America Integration & Deployment Market by Country, 2024 - 2031, USD Million
TABLE 29 North America Support & Maintenance Market by Country, 2020 - 2023, USD Million
TABLE 30 North America Support & Maintenance Market by Country, 2024 - 2031, USD Million
TABLE 31 North America Training & Consulting Market by Country, 2020 - 2023, USD Million
TABLE 32 North America Training & Consulting Market by Country, 2024 - 2031, USD Million
TABLE 33 North America Managed Services Market by Country, 2020 - 2023, USD Million
TABLE 34 North America Managed Services Market by Country, 2024 - 2031, USD Million
TABLE 35 North America Contact Center Digitalization Market by Deployment Mode, 2020 - 2023, USD Million
TABLE 36 North America Contact Center Digitalization Market by Deployment Mode, 2024 - 2031, USD Million
TABLE 37 North America On-premise Market by Country, 2020 - 2023, USD Million
TABLE 38 North America On-premise Market by Country, 2024 - 2031, USD Million
TABLE 39 North America Hosted Market by Country, 2020 - 2023, USD Million
TABLE 40 North America Hosted Market by Country, 2024 - 2031, USD Million
TABLE 41 North America Contact Center Digitalization Market by Organization Size, 2020 - 2023, USD Million
TABLE 42 North America Contact Center Digitalization Market by Organization Size, 2024 - 2031, USD Million
TABLE 43 North America Large Enterprises Market by Country, 2020 - 2023, USD Million
TABLE 44 North America Large Enterprises Market by Country, 2024 - 2031, USD Million
TABLE 45 North America Small & Medium Enterprises Market by Country, 2020 - 2023, USD Million
TABLE 46 North America Small & Medium Enterprises Market by Country, 2024 - 2031, USD Million
TABLE 47 North America Contact Center Digitalization Market by Vertical, 2020 - 2023, USD Million
TABLE 48 North America Contact Center Digitalization Market by Vertical, 2024 - 2031, USD Million
TABLE 49 North America BFSI Market by Country, 2020 - 2023, USD Million
TABLE 50 North America BFSI Market by Country, 2024 - 2031, USD Million
TABLE 51 North America Government Market by Country, 2020 - 2023, USD Million
TABLE 52 North America Government Market by Country, 2024 - 2031, USD Million
TABLE 53 North America Energy & Utilities Market by Country, 2020 - 2023, USD Million
TABLE 54 North America Energy & Utilities Market by Country, 2024 - 2031, USD Million
TABLE 55 North America Healthcare & Lifesciences Market by Country, 2020 - 2023, USD Million
TABLE 56 North America Healthcare & Lifesciences Market by Country, 2024 - 2031, USD Million
TABLE 57 North America Travel & Hospitality Market by Country, 2020 - 2023, USD Million
TABLE 58 North America Travel & Hospitality Market by Country, 2024 - 2031, USD Million
TABLE 59 North America Manufacturing Market by Country, 2020 - 2023, USD Million
TABLE 60 North America Manufacturing Market by Country, 2024 - 2031, USD Million
TABLE 61 North America Consumer Goods & Retail Market by Country, 2020 - 2023, USD Million
TABLE 62 North America Consumer Goods & Retail Market by Country, 2024 - 2031, USD Million
TABLE 63 North America Telecom & IT Market by Country, 2020 - 2023, USD Million
TABLE 64 North America Telecom & IT Market by Country, 2024 - 2031, USD Million
TABLE 65 North America Others Market by Country, 2020 - 2023, USD Million
TABLE 66 North America Others Market by Country, 2024 - 2031, USD Million
TABLE 67 North America Contact Center Digitalization Market by Country, 2020 - 2023, USD Million
TABLE 68 North America Contact Center Digitalization Market by Country, 2024 - 2031, USD Million
TABLE 69 US Contact Center Digitalization Market, 2020 - 2023, USD Million
TABLE 70 US Contact Center Digitalization Market, 2024 - 2031, USD Million
TABLE 71 US Contact Center Digitalization Market by Offering, 2020 - 2023, USD Million
TABLE 72 US Contact Center Digitalization Market by Offering, 2024 - 2031, USD Million
TABLE 73 US Contact Center Digitalization Market by Solution Type, 2020 - 2023, USD Million
TABLE 74 US Contact Center Digitalization Market by Solution Type, 2024 - 2031, USD Million
TABLE 75 US Contact Center Digitalization Market by Services Type, 2020 - 2023, USD Million
TABLE 76 US Contact Center Digitalization Market by Services Type, 2024 - 2031, USD Million
TABLE 77 US Contact Center Digitalization Market by Deployment Mode, 2020 - 2023, USD Million
TABLE 78 US Contact Center Digitalization Market by Deployment Mode, 2024 - 2031, USD Million
TABLE 79 US Contact Center Digitalization Market by Organization Size, 2020 - 2023, USD Million
TABLE 80 US Contact Center Digitalization Market by Organization Size, 2024 - 2031, USD Million
TABLE 81 US Contact Center Digitalization Market by Vertical, 2020 - 2023, USD Million
TABLE 82 US Contact Center Digitalization Market by Vertical, 2024 - 2031, USD Million
TABLE 83 Canada Contact Center Digitalization Market, 2020 - 2023, USD Million
TABLE 84 Canada Contact Center Digitalization Market, 2024 - 2031, USD Million
TABLE 85 Canada Contact Center Digitalization Market by Offering, 2020 - 2023, USD Million
TABLE 86 Canada Contact Center Digitalization Market by Offering, 2024 - 2031, USD Million
TABLE 87 Canada Contact Center Digitalization Market by Solution Type, 2020 - 2023, USD Million
TABLE 88 Canada Contact Center Digitalization Market by Solution Type, 2024 - 2031, USD Million
TABLE 89 Canada Contact Center Digitalization Market by Services Type, 2020 - 2023, USD Million
TABLE 90 Canada Contact Center Digitalization Market by Services Type, 2024 - 2031, USD Million
TABLE 91 Canada Contact Center Digitalization Market by Deployment Mode, 2020 - 2023, USD Million
TABLE 92 Canada Contact Center Digitalization Market by Deployment Mode, 2024 - 2031, USD Million
TABLE 93 Canada Contact Center Digitalization Market by Organization Size, 2020 - 2023, USD Million
TABLE 94 Canada Contact Center Digitalization Market by Organization Size, 2024 - 2031, USD Million
TABLE 95 Canada Contact Center Digitalization Market by Vertical, 2020 - 2023, USD Million
TABLE 96 Canada Contact Center Digitalization Market by Vertical, 2024 - 2031, USD Million
TABLE 97 Mexico Contact Center Digitalization Market, 2020 - 2023, USD Million
TABLE 98 Mexico Contact Center Digitalization Market, 2024 - 2031, USD Million
TABLE 99 Mexico Contact Center Digitalization Market by Offering, 2020 - 2023, USD Million
TABLE 100 Mexico Contact Center Digitalization Market by Offering, 2024 - 2031, USD Million
TABLE 101 Mexico Contact Center Digitalization Market by Solution Type, 2020 - 2023, USD Million
TABLE 102 Mexico Contact Center Digitalization Market by Solution Type, 2024 - 2031, USD Million
TABLE 103 Mexico Contact Center Digitalization Market by Services Type, 2020 - 2023, USD Million
TABLE 104 Mexico Contact Center Digitalization Market by Services Type, 2024 - 2031, USD Million
TABLE 105 Mexico Contact Center Digitalization Market by Deployment Mode, 2020 - 2023, USD Million
TABLE 106 Mexico Contact Center Digitalization Market by Deployment Mode, 2024 - 2031, USD Million
TABLE 107 Mexico Contact Center Digitalization Market by Organization Size, 2020 - 2023, USD Million
TABLE 108 Mexico Contact Center Digitalization Market by Organization Size, 2024 - 2031, USD Million
TABLE 109 Mexico Contact Center Digitalization Market by Vertical, 2020 - 2023, USD Million
TABLE 110 Mexico Contact Center Digitalization Market by Vertical, 2024 - 2031, USD Million
TABLE 111 Rest of North America Contact Center Digitalization Market, 2020 - 2023, USD Million
TABLE 112 Rest of North America Contact Center Digitalization Market, 2024 - 2031, USD Million
TABLE 113 Rest of North America Contact Center Digitalization Market by Offering, 2020 - 2023, USD Million
TABLE 114 Rest of North America Contact Center Digitalization Market by Offering, 2024 - 2031, USD Million
TABLE 115 Rest of North America Contact Center Digitalization Market by Solution Type, 2020 - 2023, USD Million
TABLE 116 Rest of North America Contact Center Digitalization Market by Solution Type, 2024 - 2031, USD Million
TABLE 117 Rest of North America Contact Center Digitalization Market by Services Type, 2020 - 2023, USD Million
TABLE 118 Rest of North America Contact Center Digitalization Market by Services Type, 2024 - 2031, USD Million
TABLE 119 Rest of North America Contact Center Digitalization Market by Deployment Mode, 2020 - 2023, USD Million
TABLE 120 Rest of North America Contact Center Digitalization Market by Deployment Mode, 2024 - 2031, USD Million
TABLE 121 Rest of North America Contact Center Digitalization Market by Organization Size, 2020 - 2023, USD Million
TABLE 122 Rest of North America Contact Center Digitalization Market by Organization Size, 2024 - 2031, USD Million
TABLE 123 Rest of North America Contact Center Digitalization Market by Vertical, 2020 - 2023, USD Million
TABLE 124 Rest of North America Contact Center Digitalization Market by Vertical, 2024 - 2031, USD Million
TABLE 125 Key Information – Cisco Systems, Inc.
TABLE 126 Key Information – Amazon Web Services, Inc.
TABLE 127 Key Information – Microsoft Corporation
TABLE 128 Key Information – Tata Consultancy Services Ltd.
TABLE 129 Key Information – Oracle Corporation
TABLE 130 Key Information – NICE Ltd.
TABLE 131 Key Information – RingCentral, Inc.
TABLE 132 Key Information – Zoho Corporation Pvt. Ltd.
TABLE 133 Key Information – Twilio, Inc.
TABLE 134 Key Information – Genesys Cloud Services, Inc.
List of Figures
FIG 1 Methodology for the research
FIG 2 North America Contact Center Digitalization Market, 2020 - 2031, USD Million
FIG 3 Key Factors Impacting Contact Center Digitalization Market
FIG 4 Market Share Analysis, 2023
FIG 5 Porter’s Five Forces Analysis - Contact Center Digitalization Market
FIG 6 North America Contact Center Digitalization Market share by Offering, 2023
FIG 7 North America Contact Center Digitalization Market share by Offering, 2031
FIG 8 North America Contact Center Digitalization Market by Offering, 2020 - 2031, USD Million
FIG 9 North America Contact Center Digitalization Market share by Deployment Mode, 2023
FIG 10 North America Contact Center Digitalization Market share by Deployment Mode, 2031
FIG 11 North America Contact Center Digitalization Market by Deployment Mode, 2020 - 2031, USD Million
FIG 12 North America Contact Center Digitalization Market share by Organization Size, 2023
FIG 13 North America Contact Center Digitalization Market share by Organization Size, 2031
FIG 14 North America Contact Center Digitalization Market by Organization Size, 2020 - 2031, USD Million
FIG 15 North America Contact Center Digitalization Market share by Vertical, 2023
FIG 16 North America Contact Center Digitalization Market share by Vertical, 2031
FIG 17 North America Contact Center Digitalization Market by Vertical, 2020 - 2031, USD Million
FIG 18 North America Contact Center Digitalization Market share by Country, 2023
FIG 19 North America Contact Center Digitalization Market share by Country, 2031
FIG 20 North America Contact Center Digitalization Market by Country, 2020 - 2031, USD Million
FIG 21 Recent strategies and developments: Cisco Systems, Inc.
FIG 22 SWOT Analysis: Cisco Systems, Inc.
FIG 23 SWOT Analysis: Amazon Web Services, Inc.
FIG 24 Recent strategies and developments: Microsoft Corporation
FIG 25 SWOT Analysis: Microsoft Corporation
FIG 26 SWOT Analysis: Tata Consultancy Services Ltd.
FIG 27 SWOT Analysis: Oracle Corporation
FIG 28 SWOT Analysis: NICE Ltd.
FIG 29 Swot Analysis: RingCentral, Inc.
FIG 30 SWOT Analysis: Zoho Corporation Pvt. Ltd.
FIG 31 Recent strategies and developments: Twilio, Inc.
FIG 32 Swot Analysis: Twilio, Inc.
FIG 33 Swot Analysis: Genesys Cloud Services, Inc.