North America Customer Experience Management Market

North America Customer Experience Management Market

North America Customer Experience Management Market size is expected grow at a market growth of 20.4% CAGR during the forecast period.

Published: June 2018 | 107 Pages | Format: PDF  | Download PDF

North America Customer Experience Management Market Overview:

The North America Customer Experience Management Market size is expected grow at a market growth of 20.4% CAGR during the forecast period.

The North American region would be the dominant region throughout the forecast period. Growing demand for CEM software in sectors such as retail, telecom, and banking, to provide consistent and enhanced consumer experience across the different channels has been the factor driving the market in the region. Cloud technology is low cost based integration of CEM system and is popular for its scalability and flexibility. Cloud-based customer engagement solutions are offered to help organizations manage and deliver seamless customer services to the end users.

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Market Segmentation:

Based on Touch Point Type, the market is segmented into Call Centers, Email & Web Services, Stores/ Branch, Social Media, and Mobile & Others. Based on Analytical Tool Type, the market is segmented into Text Analytics, Web Analytics, Enterprise Feedback Management Software, and Speech Analytics & Others. Based on Deployment Type, the market is segmented into Cloud and On-Premise. Based on Vertical, the market is segmented into BFSI, Government, Energy & Utilities, Healthcare, Manufacturing, Retail, Telecom, Media & Entertainment, and Others. Based on Regions, the market is segmented into US, Canada, Mexico and Rest of North America.

Competition Analysis:

The market research report covers the analysis of key stake holders of the North America Customer Experience Management Market. Key companies profiled in the report include Adobe Systems Inc., Avaya, CA Technologies, Inc., IBM Corporation, Nokia Corporation (Nokia Networks), Open Text Corporation, Oracle Corporation, SAP SE, SAS Institute, Inc., and Zendesk.

Related Reports:

Global Customer Experience Management Market (2018-2024)

Europe Customer Experience Management Market (2018-2024)

Asia Pacific Customer Experience Management Market (2018-2024)

LAMEA Customer Experience Management Market (2018-2024)

By Touch Point Type

  • Call Centers
  • Email & Web Services
  • Stores/ Branch
  • Social Media
  • Mobile & Others

By Analytical Tool Type

  • Text Analytics
  • Web Analytics
  • Enterprise Feedback Management Software
  • Speech Analytics & Others

By Organization Size

  • Cloud
  • On-Premise

By Vertical

  • BFSI
  • Government
  • Energy & Utilities
  • Healthcare
  • Manufacturing
  • Retail
  • Telecom, Media & Entertainment
  • Others

By Country

  • US Customer Experience Management Market
  • Canada Customer Experience Management Market
  • Mexico Customer Experience Management Market
  • Rest of North America Customer Experience Management Market

Companies Profiled

  • Adobe Systems Inc.
  • Avaya
  • CA Technologies, Inc.
  • IBM Corporation
  • Nokia Corporation (Nokia Networks)
  • Open Text Corporation
  • Oracle Corporation
  • SAP SE
  • SAS Institute, Inc.
  • Zendesk

Unique Offerings from KBV Research

  • Exhaustive coverage of North America Customer Experience Management Market
  • Highest number of market tables and figures
  • Subscription based model available
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  • Assured post sales research support with 10% customization free

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