North America Customer Experience Management Market By Touch Point (Call Centers Solution, Email & Web Services, Stores Branch, Social Media, Mobile & Others), Analytical Tool ( Text Analytics, Web Analytics, Enterprise Feedback Management, Speech Analytics), Deployment (Cloud, On Premise), Vertical

The North America Customer Experience Management Market size is expected grow at a market growth of 20.4% CAGR during the forecast period. The North American region would be the dominant region throughout the forecast period. Growing demand for CEM software in sectors such as retail, telecom, and banking, to provide consistent and enhanced consumer experience across the different channels has been the factor driving the market in the region. Cloud technology is low cost based integration of CEM system and is popular for its scalability and flexibility. Cloud-based customer engagement solutions are offered to help organizations manage and deliver seamless customer services to the end users.

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Based on Touch Point Type, the market is segmented into Call Centers, Email & Web Services, Stores Branch, Social Media, and Mobile & Others. Based on Analytical Tool Type, the market is segmented into Text Analytics, Web Analytics, Enterprise Feedback Management Software, and Speech Analytics & Others. Based on Deployment Type, the market is segmented into Cloud and On-Premise. Based on Vertical, the market is segmented into BFSI, Government, Energy & Utilities, Healthcare, Manufacturing, Retail, Telecom, Media & Entertainment, and Others. Based on Regions, the market is segmented into US, Canada, Mexico and Rest of North America. The market research report covers the analysis of key stake holders of the North America Customer Experience Management Market.

Key companies profiled in the report include Adobe Systems Inc., Avaya, CA Technologies, Inc., IBM Corporation, Nokia Corporation (Nokia Networks), Open Text Corporation, Oracle Corporation, SAP SE, SAS Institute, Inc., and Zendesk.

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Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Customer Experience Management Market, by Touch Point Type
1.4.2 North America Customer Experience Management Market, by Analytical Tool Type
1.4.3 North America Customer Experience Management Market, by Deployment tYPE
1.4.4 North America Customer Experience Management Market, by Vertical
1.4.5 North America Customer Experience Management Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Segmental Analysis
2.1.1.1 Market By Analytical Tool Type
2.1.1.2 Market By Touch Point Type
2.1.1.3 Market By Deployment Type
2.1.1.4 Market By End User
2.1.1.5 Market By Country
2.2 Drivers, and Restraints
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. North America Customer Experience Management Market
3.1 North America Customer Experience Management Market by Touch Point Type
3.1.1 North America Call Centers Solution Market by Country
3.1.2 North America Email & Web Services Market by Country
3.1.3 North America Stores Branch Market by Country
3.1.4 North America Social Media Market by Country
3.1.5 North America Mobile & Others Market by Country
Chapter 4. North America Customer Experience Management Market by Analytical Tool Type
4.1 Introduction
4.1.1 North America Text Analytics Customer Experience Management Market by Country
4.1.2 North America Web Analytics Customer Experience Management Market by Country
4.1.3 North America Enterprise Feedback Management Software Customer Experience Management Market by Country
4.1.4 North America Speech Analytics & Others Customer Experience Management Market by Country
Chapter 5. North America Customer Experience Management Market by Deployment Type
5.1 Introduction
5.1.1 North America Cloud Deployment Customer Experience Management Market by Country
5.1.2 North America On Premise Deployment Customer Experience Management Market by Country
Chapter 6. North America Customer Experience Management Market by Vertical
6.1 Introduction
6.1.1 North America Customer Experience Management in BFSI Market by Country
6.1.2 North America Customer Experience Management in Government Market by Country
6.1.3 North America Customer Experience Management in Energy & Utilities Market by Country
6.1.4 North America Customer Experience Management in Healthcare Market by Country
6.1.5 North America Customer Experience Management in Manufacturing Market by Country
6.1.6 North America Customer Experience Management in Retail Market by Country
6.1.7 North America Customer Experience Management in Telecom, Media & Entertainment Market by Country
6.1.8 North America Customer Experience Management in Others Market by Country
Chapter 7. North America Customer Experience Management Market by Country
7.1 Introduction
7.2 US Customer Experience Management Market
7.2.1 US Customer Experience Management Market by Touch Point Type
7.2.2 US Customer Experience Management Market by Analytical Tool Type
7.2.3 US Customer Experience Management Market by Deployment Type
7.2.4 US Customer Experience Management Market by Vertical
7.3 Canada Customer Experience Management Market
7.3.1 Canada Customer Experience Management Market by Touch Point Type
7.3.2 Canada Customer Experience Management Market by Analytical Tool Type
7.3.3 Canada Customer Experience Management Market by Deployment Type
7.3.4 Canada Customer Experience Management Market by Vertical
7.4 Mexico Customer Experience Management Market
7.4.1 Mexico Customer Experience Management Market by Touch Point Type
7.4.2 Mexico Customer Experience Management Market by Analytical Tool Type
7.4.3 Mexico Customer Experience Management Market by Deployment Type
7.4.4 Mexico Customer Experience Management Market by Vertical
7.5 Rest of North America Customer Experience Management Market
7.5.1 Rest of North America Customer Experience Management Market by Touch Point Type
7.5.2 Rest of North America Customer Experience Management Market by Analytical Tool Type
7.5.3 Rest of North America Customer Experience Management Market by Deployment Type
7.5.4 Rest of North America Customer Experience Management Market by Vertical
Chapter 8. Competitive Study
8.1 KBV Cardinal Matrix
8.2 Recent Industry Wide Strategic Developments
8.2.1 Partnerships, Collaborations and Agreements
8.2.2 Product Launches
8.2.3 Mergers & Acquisitions
Chapter 9. Company Profiles
9.1 Adobe Systems Inc.
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Segmental and Regional Analysis
9.1.4 Research & Development Expense
9.1.5 Strategies at a Glance
9.1.5.1 Product Launch
9.1.5.2 Partnerships, Collaborations, and Agreements
9.2 Avaya
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Segmental and Regional Analysis
9.2.4 Research & Development Expense
9.2.5 Strategies at a Glance
9.2.5.1 Product Launch
9.2.5.2 Partnerships, Collaborations, and Agreements
9.2.5.3 Mergers & Acquisitions
9.3 CA Technologies, Inc.
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Segmental and Regional Analysis
9.3.4 Strategies at a Glance
9.3.4.1 Product Launch
9.4 IBM Corporation
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Segmental and Regional Analysis
9.4.4 Research & Development Expense
9.4.5 Strategies at a Glance
9.4.5.1 Product Launch
9.4.5.2 Partnerships, Collaborations, and Agreements
9.5 Nokia Corporation (Nokia Networks)
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Segmental and Regional Analysis
9.5.4 Research & Development Expense
9.5.5 Strategies at a Glance
9.5.5.1 Product Launch
9.5.5.2 Partnerships, Collaborations, and Agreements
9.6 Open Text Corporation
9.6.1 Company Overview
9.6.2 Financial Analysis
9.6.3 Regional Analysis
9.6.4 Research & Development Expense
9.6.5 Strategies at a Glance
9.6.5.1 Product Launch
9.6.5.2 Partnerships, Collaborations, and Agreements
9.7 Oracle Corporation
9.7.1 Company Overview
9.7.2 Financial Analysis
9.7.3 Segmental and Regional Analysis
9.7.4 Research & Development Expense
9.7.5 Strategies at a Glance
9.7.5.1 Product Launch
9.8 SAP SE
9.8.1 Company Overview
9.8.2 Financial Analysis
9.8.3 Segmental and Regional Analysis
9.8.4 Research & Development Expense
9.8.5 Strategies at a Glance
9.8.5.1 Product Launch
9.8.5.2 Partnerships, Collaborations, and Agreements
9.8.5.3 Mergers & Acquisitions
9.9 SAS Institute, Inc.
9.9.1 Company Overview
9.9.2 Financial Analysis
9.9.3 Segmental and Regional Analysis
9.1 Zendesk
9.10.1 Company Overview
9.10.2 Financial Analysis
9.10.3 Regional Analysis
9.10.4 Research & Development Expense
9.10.5 Strategies at a Glance
9.10.5.1 Product Launch
9.10.5.2 Partnerships, Collaborations, and Agreements

TABLE 1 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
TABLE 2 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
TABLE 3 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
TABLE 4 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
TABLE 5 NORTH AMERICA CALL CENTERS SOLUTION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 6 NORTH AMERICA CALL CENTERS SOLUTION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 7 NORTH AMERICA EMAIL & WEB SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 8 NORTH AMERICA EMAIL & WEB SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 9 NORTH AMERICA STORES BRANCH MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 10 NORTH AMERICA STORES BRANCH MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 11 NORTH AMERICA SOCIAL MEDIA MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 12 NORTH AMERICA SOCIAL MEDIA MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 13 NORTH AMERICA MOBILE & OTHERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 14 NORTH AMERICA MOBILE & OTHERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 15 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
TABLE 16 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
TABLE 17 NORTH AMERICA TEXT ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 18 NORTH AMERICA TEXT ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 19 NORTH AMERICA WEB ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 20 NORTH AMERICA WEB ANALYTICS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 21 NORTH AMERICA ENTERPRISE FEEDBACK MANAGEMENT SOFTWARE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 22 NORTH AMERICA ENTERPRISE FEEDBACK MANAGEMENT SOFTWARE CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 23 NORTH AMERICA SPEECH ANALYTICS & OTHERS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 24 NORTH AMERICA SPEECH ANALYTICS & OTHERS CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 25 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 26 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 27 NORTH AMERICA CLOUD DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 28 NORTH AMERICA CLOUD DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 29 NORTH AMERICA ON PREMISE DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 30 NORTH AMERICA ON PREMISE DEPLOYMENT CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 31 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 32 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 33 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN BFSI MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 34 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN BFSI MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 35 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN GOVERNMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 36 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN GOVERNMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 37 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN ENERGY & UTILITIES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 38 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN ENERGY & UTILITIES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 39 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN HEALTHCARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 40 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN HEALTHCARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 41 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN MANUFACTURING MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 42 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN MANUFACTURING MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 43 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN RETAIL MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 44 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN RETAIL MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 45 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN TELECOM, MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 46 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN TELECOM, MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 47 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN OTHERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 48 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT IN OTHERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 49 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
TABLE 50 NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
TABLE 51 US CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
TABLE 52 US CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
TABLE 53 US CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
TABLE 54 US CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
TABLE 55 US CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
TABLE 56 US CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
TABLE 57 US CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 58 US CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 59 US CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 60 US CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 61 CANADA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
TABLE 62 CANADA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
TABLE 63 CANADA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
TABLE 64 CANADA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
TABLE 65 CANADA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
TABLE 66 CANADA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
TABLE 67 CANADA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 68 CANADA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 69 CANADA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 70 CANADA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 71 MEXICO CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
TABLE 72 MEXICO CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
TABLE 73 MEXICO CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
TABLE 74 MEXICO CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
TABLE 75 MEXICO CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
TABLE 76 MEXICO CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
TABLE 77 MEXICO CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 78 MEXICO CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 79 MEXICO CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 80 MEXICO CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 81 REST OF NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2014 - 2017, USD MILLION
TABLE 82 REST OF NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET, 2018 - 2024, USD MILLION
TABLE 83 REST OF NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2014 - 2017, USD MILLION
TABLE 84 REST OF NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY TOUCH POINT TYPE, 2018 - 2024, USD MILLION
TABLE 85 REST OF NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2014 - 2017, USD MILLION
TABLE 86 REST OF NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY ANALYTICAL TOOL TYPE, 2018 - 2024, USD MILLION
TABLE 87 REST OF NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
TABLE 88 REST OF NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
TABLE 89 REST OF NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2014 - 2017, USD MILLION
TABLE 90 REST OF NORTH AMERICA CUSTOMER EXPERIENCE MANAGEMENT MARKET BY VERTICAL, 2018 - 2024, USD MILLION
TABLE 91 PARTNERSHIPS, COLLABORATIONS AND AGREEMENTS? CUSTOMER EXPERIENCE MANAGEMENT MARKET
TABLE 92 PRODUCT LAUNCHES ? CUSTOMER EXPERIENCE MANAGEMENT MARKET
TABLE 93 MERGERS & ACQUISITIONS ? CUSTOMER EXPERIENCE MANAGEMENT MARKET
TABLE 94 KEY INFORMATION ? ADOBE SYSTEMS INC
TABLE 95 KEY INFORMATION ? AVAYA
TABLE 96 KEY INFORMATION ? CA TECHNOLOGIES, INC.
TABLE 97 KEY INFORMATION ? IBM CORPORATION
TABLE 98 KEY INFORMATION ? NOKIA CORPORATION (NOKIA NETWORKS)
TABLE 99 KEY INFORMATION ? OPEN TEXT CORPORATION
TABLE 100 KEY INFORMATION ? ORACLE CORPORATION
TABLE 101 KEY INFORMATION ? SAP SE
TABLE 102 KEY INFORMATION ? SAS INSTITUTE, INC.
TABLE 103 KEY INFORMATION ? ZENDESK LIST OF FIGURES FIG 1 MARKET BY ANALYTICAL TOOL TYPE FIG 2 MARKET BY TOUCH POINT TYPE FIG 3 MARKET BY DEPLOYMENT TYPE FIG 4 MARKET BY END USER FIG 5 MARKET BY COUNTRY FIG 6 KBV CARDINAL MATRIX