The North America Customer Journey Analytics Market would witness market growth of 16.6% CAGR during the forecast period (2021-2027). The emergence of customer centric web analytics with the advent of Internet services has expanded the acceptance of analytics solutions among several industries around the world. Customer journey analytics is extensively being adopted by the retail industry using touchpoints like smartphones, social media applications, and e-commerce, as today’s consumers are more empowered and connected than ever before.
Customer Journey Analytics considers every touch-point that a consumer interacts across various channels. Customer journey analytics offers marketers and professionals of the customer experience a unique and excellent tool to grasp and engage with every consumer at a personal level. One can evaluate the most essential consumer journeys and can arrange these possibilities that majorly influence business objectives by examining data points in real-time.
The US market dominated the North America Customer Journey Analytics Services Market by Country 2020, thereby, achieving a market value of $2,141.9 million by 2027. The Canada market is experiencing a CAGR of 22.2% during (2021 - 2027). Additionally, The Mexico market would witness a CAGR of 21.2% during (2021 - 2027).
Based on Component, the market is segmented into Solution and Services. Based on Deployment Type, the market is segmented into On-premise and Cloud. Based on Data Source, the market is segmented into Web, Mobile, Email, Social Media, Store & Call Center and Others. Based on Application, the market is segmented into Brand & Campaign Management, Customer Behavioral Analysis & Churn Management, Customer Experience Management, Customer Segmentation & Targeting and Product Management & Others. Based on Industry Vertical, the market is segmented into BFSI, IT & Telecom, Healthcare, Retail & eCommerce, Government & Defense, Media & Entertainment, Manufacturing and Others. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.
Free Valuable Insights: The Global Customer Journey Analytics Market is Estimated to Reach USD 28.9 Billion by 2027 at a CAGR of 18.1%
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Oracle Corporation, Adobe, Inc., Salesforce.com, Inc., NICE Ltd., SAP SE, Microsoft Corporation, Google, Inc., Cisco Systems, Inc., Teradata Corporation, and Genesys Telecommunications Laboratories, Inc.
Scope of the Study
Market Segments Covered in the Report:
By Component
By Deployment Type
By Data Source
- Web
- Mobile
- Email
- Social Media
- Store & Call Center
- Others
By Application
- Brand & Campaign Management
- Customer Behavioral Analysis & Churn Management
- Customer Experience Management
- Customer Segmentation & Targeting
- Product Management & Others
By Industry Vertical
- BFSI
- IT & Telecom
- Healthcare
- Retail & eCommerce
- Government & Defense
- Media & Entertainment
- Manufacturing
- Others
By Country
- US
- Canada
- Mexico
- Rest of North America
Key Market Players
List of Companies Profiled in the Report:
- Oracle Corporation
- Adobe, Inc.
- Salesforce.com, Inc.
- NICE Ltd.
- SAP SE
- Microsoft Corporation
- Google, Inc.
- Cisco Systems, Inc.
- Teradata Corporation
- Genesys Telecommunications Laboratories, Inc.
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Customer Journey Analytics Market, by Component
1.4.2 North America Customer Journey Analytics Market, by Deployment Type
1.4.3 North America Customer Journey Analytics Market, by Data Source
1.4.4 North America Customer Journey Analytics Market, by Application
1.4.5 North America Customer Journey Analytics Market, by Industry Vertical
1.4.6 North America Customer Journey Analytics Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Business Expansions
3.2.4 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2016-2020)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2017, Dec – 2021, Jan) Leading Players
Chapter 4. North America Customer Journey Analytics Market by Component
4.1 North America Customer Journey Analytics Solution Market by Country
4.2 North America Customer Journey Analytics Services Market by Country
Chapter 5. North America Customer Journey Analytics Market by Industry Vertical
5.1 North America BFSI Customer Journey Analytics Market by Country
5.2 North America IT & Telecom Customer Journey Analytics Market by Country
5.3 North America Healthcare Customer Journey Analytics Market by Country
5.4 North America Retail & eCommerce Customer Journey Analytics Market by Country
5.5 North America Government & Defense Customer Journey Analytics Market by Country
5.6 North America Media & Entertainment Customer Journey Analytics Market by Country
5.7 North America Manufacturing Customer Journey Analytics Market by Country
5.8 North America Other Industry Vertical Customer Journey Analytics Market by Country
Chapter 6. North America Customer Journey Analytics Market by Application
6.1 North America Customer Journey Analytics Brand & Campaign Management Market by Country
6.2 North America Customer Journey Analytics Customer Behavioral Analysis & Churn Management Market by Country
6.3 North America Customer Journey Analytics Customer Experience Management Market by Country
6.4 North America Customer Journey Analytics Customer Segmentation & Targeting Market by Country
6.5 North America Customer Journey Analytics Product Management & Others Market by Country
Chapter 7. North America Customer Journey Analytics Market by Deployment Type
7.1 North America On-premise Customer Journey Analytics Market by Country
7.2 North America Cloud Customer Journey Analytics Market by Country
Chapter 8. North America Customer Journey Analytics Market by Data Source
8.1 North America Web Customer Journey Analytics Market by Country
8.2 North America Mobile Customer Journey Analytics Market by Country
8.3 North America Email Customer Journey Analytics Market by Country
8.4 North America Social Media Customer Journey Analytics Market by Country
8.5 North America Store & Call Center Customer Journey Analytics Market by Country
8.6 North America Others Customer Journey Analytics Market by Country
Chapter 9. North America Customer Journey Analytics Market by Country
9.1 US Customer Journey Analytics Market
9.1.1 US Customer Journey Analytics Market by Component
9.1.2 US Customer Journey Analytics Market by Industry Vertical
9.1.3 US Customer Journey Analytics Market by Application
9.1.4 US Customer Journey Analytics Market by Deployment Type
9.1.5 US Customer Journey Analytics Market by Data Source
9.2 Canada Customer Journey Analytics Market
9.2.1 Canada Customer Journey Analytics Market by Component
9.2.2 Canada Customer Journey Analytics Market by Industry Vertical
9.2.3 Canada Customer Journey Analytics Market by Application
9.2.4 Canada Customer Journey Analytics Market by Deployment Type
9.2.5 Canada Customer Journey Analytics Market by Data Source
9.3 Mexico Customer Journey Analytics Market
9.3.1 Mexico Customer Journey Analytics Market by Component
9.3.2 Mexico Customer Journey Analytics Market by Industry Vertical
9.3.3 Mexico Customer Journey Analytics Market by Application
9.3.4 Mexico Customer Journey Analytics Market by Deployment Type
9.3.5 Mexico Customer Journey Analytics Market by Data Source
9.4 Rest of North America Customer Journey Analytics Market
9.4.1 Rest of North America Customer Journey Analytics Market by Component
9.4.2 Rest of North America Customer Journey Analytics Market by Industry Vertical
9.4.3 Rest of North America Customer Journey Analytics Market by Application
9.4.4 Rest of North America Customer Journey Analytics Market by Deployment Type
9.4.5 Rest of North America Customer Journey Analytics Market by Data Source
Chapter 10. Company Profiles
10.1 Oracle Corporation
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Segmental and Regional Analysis
10.1.4 Research & Development Expense
10.1.5 Recent strategies and developments:
10.1.5.1 Product Launches and Product Expansions:
10.1.5.2 Partnerships, Collaborations, and Agreements:
10.1.5.3 Acquisition and Mergers:
10.1.6 SWOT Analysis
10.2 Adobe, Inc.
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Segmental and Regional Analysis
10.2.4 Research & Development Expense
10.2.5 Recent strategies and developments:
10.2.5.1 Product Launches and Product Expansions:
10.2.5.2 Partnerships, Collaborations, and Agreements:
10.2.5.3 Acquisition and Mergers:
10.2.6 SWOT Analysis
10.3 Salesforce.com, Inc.
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Regional Analysis
10.3.4 Research & Development Expense
10.3.5 Recent strategies and developments:
10.3.5.1 Product Launches and Product Expansions:
10.3.5.2 Acquisition and Mergers:
10.3.5.3 Partnerships, Collaborations, and Agreements:
10.3.6 SWOT Analysis
10.4 NICE Ltd.
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Segmental and Regional Analysis
10.4.4 Research & Development Expenses
10.4.5 Recent strategies and developments:
10.4.5.1 Product Launches and Product Expansions:
10.4.5.2 Partnerships, Collaborations, and Agreements:
10.4.5.3 Acquisition and Mergers:
10.5 SAP SE
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Segmental and Regional Analysis
10.5.4 Research & Development Expense
10.5.5 Recent strategies and developments:
10.5.5.1 Product Launches and Product Expansions:
10.5.5.2 Partnerships, Collaborations, and Agreements:
10.5.5.3 Acquisition and Mergers:
10.5.6 SWOT Analysis
10.6 Microsoft Corporation
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Segmental and Regional Analysis
10.6.4 Research & Development Expenses
10.6.5 Recent strategies and developments:
10.6.5.1 Partnerships, Collaborations, and Agreements:
10.6.6 SWOT Analysis
10.7 Google, Inc.
10.7.1 Company Overview
10.7.2 Financial Analysis
10.7.3 Segmental and Regional Analysis
10.7.4 Research & Development Expense
10.7.5 Recent strategies and developments:
10.7.5.1 Partnerships, Collaborations, and Agreements:
10.7.5.2 Acquisition and Mergers:
10.7.6 SWOT Analysis
10.8 Cisco Systems, Inc.
10.8.1 Company Overview
10.8.2 Financial Analysis
10.8.3 Regional Analysis
10.8.4 Research & Development Expense
10.8.5 Recent strategies and developments:
10.8.5.1 Partnerships, Collaborations, and Agreements:
10.8.5.2 Acquisition and Mergers:
10.8.6 SWOT Analysis
10.9 Teradata Corporation
10.9.1 Company Overview
10.9.2 Financial Analysis
10.9.3 Regional Analysis
10.9.4 Research & Development Expense
10.9.5 Recent strategies and developments:
10.9.5.1 Product Launches and Product Expansions:
10.9.5.2 Partnerships, Collaborations, and Agreements:
10.9.6 SWOT Analysis
10.10. Genesys Telecommunications Laboratories, Inc.
10.10.1 Company Overview
10.10.2 Recent strategies and developments:
10.10.2.1 Business Expansions:
10.10.2.2 Partnerships, Collaborations, and Agreements:
10.10.2.3 Acquisition and Mergers:
TABLE 1 North America Customer Journey Analytics Market, 2017 - 2020, USD Million
TABLE 2 North America Customer Journey Analytics Market, 2021 - 2027, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Customer Journey Analytics Market
TABLE 4 Product Launches And Product Expansions– Customer Journey Analytics Market
TABLE 5 Business Expansions– Customer Journey Analytics Market
TABLE 6 Acquisition and Mergers– Customer Journey Analytics Market
TABLE 7 North America Customer Journey Analytics Market by Component, 2017 - 2020, USD Million
TABLE 8 North America Customer Journey Analytics Market by Component, 2021 - 2027, USD Million
TABLE 9 North America Customer Journey Analytics Solution Market by Country, 2017 - 2020, USD Million
TABLE 10 North America Customer Journey Analytics Solution Market by Country, 2021 - 2027, USD Million
TABLE 11 North America Customer Journey Analytics Services Market by Country, 2017 - 2020, USD Million
TABLE 12 North America Customer Journey Analytics Services Market by Country, 2021 - 2027, USD Million
TABLE 13 North America Customer Journey Analytics Market by Industry Vertical, 2017 - 2020, USD Million
TABLE 14 North America Customer Journey Analytics Market by Industry Vertical, 2021 - 2027, USD Million
TABLE 15 North America BFSI Customer Journey Analytics Market by Country, 2017 - 2020, USD Million
TABLE 16 North America BFSI Customer Journey Analytics Market by Country, 2021 - 2027, USD Million
TABLE 17 North America IT & Telecom Customer Journey Analytics Market by Country, 2017 - 2020, USD Million
TABLE 18 North America IT & Telecom Customer Journey Analytics Market by Country, 2021 - 2027, USD Million
TABLE 19 North America Healthcare Customer Journey Analytics Market by Country, 2017 - 2020, USD Million
TABLE 20 North America Healthcare Customer Journey Analytics Market by Country, 2021 - 2027, USD Million
TABLE 21 North America Retail & eCommerce Customer Journey Analytics Market by Country, 2017 - 2020, USD Million
TABLE 22 North America Retail & eCommerce Customer Journey Analytics Market by Country, 2021 - 2027, USD Million
TABLE 23 North America Government & Defense Customer Journey Analytics Market by Country, 2017 - 2020, USD Million
TABLE 24 North America Government & Defense Customer Journey Analytics Market by Country, 2021 - 2027, USD Million
TABLE 25 North America Media & Entertainment Customer Journey Analytics Market by Country, 2017 - 2020, USD Million
TABLE 26 North America Media & Entertainment Customer Journey Analytics Market by Country, 2021 - 2027, USD Million
TABLE 27 North America Manufacturing Customer Journey Analytics Market by Country, 2017 - 2020, USD Million
TABLE 28 North America Manufacturing Customer Journey Analytics Market by Country, 2021 - 2027, USD Million
TABLE 29 North America Other Industry Vertical Customer Journey Analytics Market by Country, 2017 - 2020, USD Million
TABLE 30 North America Other Industry Vertical Customer Journey Analytics Market by Country, 2021 - 2027, USD Million
TABLE 31 North America Customer Journey Analytics Market by Application, 2017 - 2020, USD Million
TABLE 32 North America Customer Journey Analytics Market by Application, 2021 - 2027, USD Million
TABLE 33 North America Customer Journey Analytics Brand & Campaign Management Market by Country, 2017 - 2020, USD Million
TABLE 34 North America Customer Journey Analytics Brand & Campaign Management Market by Country, 2021 - 2027, USD Million
TABLE 35 North America Customer Journey Analytics Customer Behavioral Analysis & Churn Management Market by Country, 2017 - 2020, USD Million
TABLE 36 North America Customer Journey Analytics Customer Behavioral Analysis & Churn Management Market by Country, 2021 - 2027, USD Million
TABLE 37 North America Customer Journey Analytics Customer Experience Management Market by Country, 2017 - 2020, USD Million
TABLE 38 North America Customer Journey Analytics Customer Experience Management Market by Country, 2021 - 2027, USD Million
TABLE 39 North America Customer Journey Analytics Customer Segmentation & Targeting Market by Country, 2017 - 2020, USD Million
TABLE 40 North America Customer Journey Analytics Customer Segmentation & Targeting Market by Country, 2021 - 2027, USD Million
TABLE 41 North America Customer Journey Analytics Product Management & Others Market by Country, 2017 - 2020, USD Million
TABLE 42 North America Customer Journey Analytics Product Management & Others Market by Country, 2021 - 2027, USD Million
TABLE 43 North America Customer Journey Analytics Market by Deployment Type, 2017 - 2020, USD Million
TABLE 44 North America Customer Journey Analytics Market by Deployment Type, 2021 - 2027, USD Million
TABLE 45 North America On-premise Customer Journey Analytics Market by Country, 2017 - 2020, USD Million
TABLE 46 North America On-premise Customer Journey Analytics Market by Country, 2021 - 2027, USD Million
TABLE 47 North America Cloud Customer Journey Analytics Market by Country, 2017 - 2020, USD Million
TABLE 48 North America Cloud Customer Journey Analytics Market by Country, 2021 - 2027, USD Million
TABLE 49 North America Customer Journey Analytics Market by Data Source, 2017 - 2020, USD Million
TABLE 50 North America Customer Journey Analytics Market by Data Source, 2021 - 2027, USD Million
TABLE 51 North America Web Customer Journey Analytics Market by Country, 2017 - 2020, USD Million
TABLE 52 North America Web Customer Journey Analytics Market by Country, 2021 - 2027, USD Million
TABLE 53 North America Mobile Customer Journey Analytics Market by Country, 2017 - 2020, USD Million
TABLE 54 North America Mobile Customer Journey Analytics Market by Country, 2021 - 2027, USD Million
TABLE 55 North America Email Customer Journey Analytics Market by Country, 2017 - 2020, USD Million
TABLE 56 North America Email Customer Journey Analytics Market by Country, 2021 - 2027, USD Million
TABLE 57 North America Social Media Customer Journey Analytics Market by Country, 2017 - 2020, USD Million
TABLE 58 North America Social Media Customer Journey Analytics Market by Country, 2021 - 2027, USD Million
TABLE 59 North America Store & Call Center Customer Journey Analytics Market by Country, 2017 - 2020, USD Million
TABLE 60 North America Store & Call Center Customer Journey Analytics Market by Country, 2021 - 2027, USD Million
TABLE 61 North America Others Customer Journey Analytics Market by Country, 2017 - 2020, USD Million
TABLE 62 North America Others Customer Journey Analytics Market by Country, 2021 - 2027, USD Million
TABLE 63 North America Customer Journey Analytics Market by Country, 2017 - 2020, USD Million
TABLE 64 North America Customer Journey Analytics Market by Country, 2021 - 2027, USD Million
TABLE 65 US Customer Journey Analytics Market, 2017 - 2020, USD Million
TABLE 66 US Customer Journey Analytics Market, 2021 - 2027, USD Million
TABLE 67 US Customer Journey Analytics Market by Component, 2017 - 2020, USD Million
TABLE 68 US Customer Journey Analytics Market by Component, 2021 - 2027, USD Million
TABLE 69 US Customer Journey Analytics Market by Industry Vertical, 2017 - 2020, USD Million
TABLE 70 US Customer Journey Analytics Market by Industry Vertical, 2021 - 2027, USD Million
TABLE 71 US Customer Journey Analytics Market by Application, 2017 - 2020, USD Million
TABLE 72 US Customer Journey Analytics Market by Application, 2021 - 2027, USD Million
TABLE 73 US Customer Journey Analytics Market by Deployment Type, 2017 - 2020, USD Million
TABLE 74 US Customer Journey Analytics Market by Deployment Type, 2021 - 2027, USD Million
TABLE 75 US Customer Journey Analytics Market by Data Source, 2017 - 2020, USD Million
TABLE 76 US Customer Journey Analytics Market by Data Source, 2021 - 2027, USD Million
TABLE 77 Canada Customer Journey Analytics Market, 2017 - 2020, USD Million
TABLE 78 Canada Customer Journey Analytics Market, 2021 - 2027, USD Million
TABLE 79 Canada Customer Journey Analytics Market by Component, 2017 - 2020, USD Million
TABLE 80 Canada Customer Journey Analytics Market by Component, 2021 - 2027, USD Million
TABLE 81 Canada Customer Journey Analytics Market by Industry Vertical, 2017 - 2020, USD Million
TABLE 82 Canada Customer Journey Analytics Market by Industry Vertical, 2021 - 2027, USD Million
TABLE 83 Canada Customer Journey Analytics Market by Application, 2017 - 2020, USD Million
TABLE 84 Canada Customer Journey Analytics Market by Application, 2021 - 2027, USD Million
TABLE 85 Canada Customer Journey Analytics Market by Deployment Type, 2017 - 2020, USD Million
TABLE 86 Canada Customer Journey Analytics Market by Deployment Type, 2021 - 2027, USD Million
TABLE 87 Canada Customer Journey Analytics Market by Data Source, 2017 - 2020, USD Million
TABLE 88 Canada Customer Journey Analytics Market by Data Source, 2021 - 2027, USD Million
TABLE 89 Mexico Customer Journey Analytics Market, 2017 - 2020, USD Million
TABLE 90 Mexico Customer Journey Analytics Market, 2021 - 2027, USD Million
TABLE 91 Mexico Customer Journey Analytics Market by Component, 2017 - 2020, USD Million
TABLE 92 Mexico Customer Journey Analytics Market by Component, 2021 - 2027, USD Million
TABLE 93 Mexico Customer Journey Analytics Market by Industry Vertical, 2017 - 2020, USD Million
TABLE 94 Mexico Customer Journey Analytics Market by Industry Vertical, 2021 - 2027, USD Million
TABLE 95 Mexico Customer Journey Analytics Market by Application, 2017 - 2020, USD Million
TABLE 96 Mexico Customer Journey Analytics Market by Application, 2021 - 2027, USD Million
TABLE 97 Mexico Customer Journey Analytics Market by Deployment Type, 2017 - 2020, USD Million
TABLE 98 Mexico Customer Journey Analytics Market by Deployment Type, 2021 - 2027, USD Million
TABLE 99 Mexico Customer Journey Analytics Market by Data Source, 2017 - 2020, USD Million
TABLE 100 Mexico Customer Journey Analytics Market by Data Source, 2021 - 2027, USD Million
TABLE 101 Rest of North America Customer Journey Analytics Market, 2017 - 2020, USD Million
TABLE 102 Rest of North America Customer Journey Analytics Market, 2021 - 2027, USD Million
TABLE 103 Rest of North America Customer Journey Analytics Market by Component, 2017 - 2020, USD Million
TABLE 104 Rest of North America Customer Journey Analytics Market by Component, 2021 - 2027, USD Million
TABLE 105 Rest of North America Customer Journey Analytics Market by Industry Vertical, 2017 - 2020, USD Million
TABLE 106 Rest of North America Customer Journey Analytics Market by Industry Vertical, 2021 - 2027, USD Million
TABLE 107 Rest of North America Customer Journey Analytics Market by Application, 2017 - 2020, USD Million
TABLE 108 Rest of North America Customer Journey Analytics Market by Application, 2021 - 2027, USD Million
TABLE 109 Rest of North America Customer Journey Analytics Market by Deployment Type, 2017 - 2020, USD Million
TABLE 110 Rest of North America Customer Journey Analytics Market by Deployment Type, 2021 - 2027, USD Million
TABLE 111 Rest of North America Customer Journey Analytics Market by Data Source, 2017 - 2020, USD Million
TABLE 112 Rest of North America Customer Journey Analytics Market by Data Source, 2021 - 2027, USD Million
TABLE 113 Key Information – Oracle Corporation
TABLE 114 Key Information – Adobe, Inc.
TABLE 115 Key Information –Salesforce.com, Inc.
TABLE 116 key information – NICE Ltd.
TABLE 117 Key Information – SAP SE
TABLE 118 key information – Microsoft Corporation
TABLE 119 Key Information – Google, Inc.
TABLE 120 Key Information – Cisco Systems, Inc.
TABLE 121 Key Information – Teradata Corporation
TABLE 122 Key Information – Genesys Telecommunications Laboratories, Inc.
List of Figures
FIG 1 Methodology for the research
FIG 2 KBV Cardinal Matrix
FIG 3 Key Leading Strategies: Percentage Distribution (2016-2020)
FIG 4 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2017, Dec – 2021, Jan) Leading Players
FIG 5 Recent strategies and developments: Oracle Corporation
FIG 6 SWOT analysis: Oracle Corporation
FIG 7 Recent strategies and developments: Adobe, Inc.
FIG 8 SWOT Analysis: Adobe, inc.
FIG 9 Recent strategies and developments: Salesforce.com, Inc.
FIG 10 SWOT Analysis: Salesforce.com Inc.
FIG 11 Recent strategies and developments: NICE Ltd.
FIG 12 Recent strategies and developments: SAP SE
FIG 13 SWOT Analysis: SAP SE
FIG 14 SWOT Analysis: Microsoft Corporation
FIG 15 Recent strategies and developments: Google, Inc.
FIG 16 SWOT Analysis: Alphabet Inc. (Google Inc.)
FIG 17 Recent strategies and developments: Cisco Systems, Inc.
FIG 18 SWOT Analysis: Cisco Systems, Inc.
FIG 19 Recent strategies and developments: Teradata Corporation
FIG 20 SWOT Analysis: Teradata Corporation
FIG 21 Recent strategies and developments: Genesys Telecommunications Laboratories, Inc.