Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Customer Journey Analytics Market, by Component
1.4.2 North America Customer Journey Analytics Market, by Deployment Type
1.4.3 North America Customer Journey Analytics Market, by Data Source
1.4.4 North America Customer Journey Analytics Market, by Application
1.4.5 North America Customer Journey Analytics Market, by Industry Vertical
1.4.6 North America Customer Journey Analytics Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Business Expansions
3.2.4 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2016-2020)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2017, Dec – 2021, Jan) Leading Players
Chapter 4. North America Customer Journey Analytics Market by Component
4.1 North America Customer Journey Analytics Solution Market by Country
4.2 North America Customer Journey Analytics Services Market by Country
Chapter 5. North America Customer Journey Analytics Market by Industry Vertical
5.1 North America BFSI Customer Journey Analytics Market by Country
5.2 North America IT & Telecom Customer Journey Analytics Market by Country
5.3 North America Healthcare Customer Journey Analytics Market by Country
5.4 North America Retail & eCommerce Customer Journey Analytics Market by Country
5.5 North America Government & Defense Customer Journey Analytics Market by Country
5.6 North America Media & Entertainment Customer Journey Analytics Market by Country
5.7 North America Manufacturing Customer Journey Analytics Market by Country
5.8 North America Other Industry Vertical Customer Journey Analytics Market by Country
Chapter 6. North America Customer Journey Analytics Market by Application
6.1 North America Customer Journey Analytics Brand & Campaign Management Market by Country
6.2 North America Customer Journey Analytics Customer Behavioral Analysis & Churn Management Market by Country
6.3 North America Customer Journey Analytics Customer Experience Management Market by Country
6.4 North America Customer Journey Analytics Customer Segmentation & Targeting Market by Country
6.5 North America Customer Journey Analytics Product Management & Others Market by Country
Chapter 7. North America Customer Journey Analytics Market by Deployment Type
7.1 North America On-premise Customer Journey Analytics Market by Country
7.2 North America Cloud Customer Journey Analytics Market by Country
Chapter 8. North America Customer Journey Analytics Market by Data Source
8.1 North America Web Customer Journey Analytics Market by Country
8.2 North America Mobile Customer Journey Analytics Market by Country
8.3 North America Email Customer Journey Analytics Market by Country
8.4 North America Social Media Customer Journey Analytics Market by Country
8.5 North America Store & Call Center Customer Journey Analytics Market by Country
8.6 North America Others Customer Journey Analytics Market by Country
Chapter 9. North America Customer Journey Analytics Market by Country
9.1 US Customer Journey Analytics Market
9.1.1 US Customer Journey Analytics Market by Component
9.1.2 US Customer Journey Analytics Market by Industry Vertical
9.1.3 US Customer Journey Analytics Market by Application
9.1.4 US Customer Journey Analytics Market by Deployment Type
9.1.5 US Customer Journey Analytics Market by Data Source
9.2 Canada Customer Journey Analytics Market
9.2.1 Canada Customer Journey Analytics Market by Component
9.2.2 Canada Customer Journey Analytics Market by Industry Vertical
9.2.3 Canada Customer Journey Analytics Market by Application
9.2.4 Canada Customer Journey Analytics Market by Deployment Type
9.2.5 Canada Customer Journey Analytics Market by Data Source
9.3 Mexico Customer Journey Analytics Market
9.3.1 Mexico Customer Journey Analytics Market by Component
9.3.2 Mexico Customer Journey Analytics Market by Industry Vertical
9.3.3 Mexico Customer Journey Analytics Market by Application
9.3.4 Mexico Customer Journey Analytics Market by Deployment Type
9.3.5 Mexico Customer Journey Analytics Market by Data Source
9.4 Rest of North America Customer Journey Analytics Market
9.4.1 Rest of North America Customer Journey Analytics Market by Component
9.4.2 Rest of North America Customer Journey Analytics Market by Industry Vertical
9.4.3 Rest of North America Customer Journey Analytics Market by Application
9.4.4 Rest of North America Customer Journey Analytics Market by Deployment Type
9.4.5 Rest of North America Customer Journey Analytics Market by Data Source
Chapter 10. Company Profiles
10.1 Oracle Corporation
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Segmental and Regional Analysis
10.1.4 Research & Development Expense
10.1.5 Recent strategies and developments:
10.1.5.1 Product Launches and Product Expansions:
10.1.5.2 Partnerships, Collaborations, and Agreements:
10.1.5.3 Acquisition and Mergers:
10.1.6 SWOT Analysis
10.2 Adobe, Inc.
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Segmental and Regional Analysis
10.2.4 Research & Development Expense
10.2.5 Recent strategies and developments:
10.2.5.1 Product Launches and Product Expansions:
10.2.5.2 Partnerships, Collaborations, and Agreements:
10.2.5.3 Acquisition and Mergers:
10.2.6 SWOT Analysis
10.3 Salesforce.com, Inc.
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Regional Analysis
10.3.4 Research & Development Expense
10.3.5 Recent strategies and developments:
10.3.5.1 Product Launches and Product Expansions:
10.3.5.2 Acquisition and Mergers:
10.3.5.3 Partnerships, Collaborations, and Agreements:
10.3.6 SWOT Analysis
10.4 NICE Ltd.
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Segmental and Regional Analysis
10.4.4 Research & Development Expenses
10.4.5 Recent strategies and developments:
10.4.5.1 Product Launches and Product Expansions:
10.4.5.2 Partnerships, Collaborations, and Agreements:
10.4.5.3 Acquisition and Mergers:
10.5 SAP SE
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Segmental and Regional Analysis
10.5.4 Research & Development Expense
10.5.5 Recent strategies and developments:
10.5.5.1 Product Launches and Product Expansions:
10.5.5.2 Partnerships, Collaborations, and Agreements:
10.5.5.3 Acquisition and Mergers:
10.5.6 SWOT Analysis
10.6 Microsoft Corporation
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Segmental and Regional Analysis
10.6.4 Research & Development Expenses
10.6.5 Recent strategies and developments:
10.6.5.1 Partnerships, Collaborations, and Agreements:
10.6.6 SWOT Analysis
10.7 Google, Inc.
10.7.1 Company Overview
10.7.2 Financial Analysis
10.7.3 Segmental and Regional Analysis
10.7.4 Research & Development Expense
10.7.5 Recent strategies and developments:
10.7.5.1 Partnerships, Collaborations, and Agreements:
10.7.5.2 Acquisition and Mergers:
10.7.6 SWOT Analysis
10.8 Cisco Systems, Inc.
10.8.1 Company Overview
10.8.2 Financial Analysis
10.8.3 Regional Analysis
10.8.4 Research & Development Expense
10.8.5 Recent strategies and developments:
10.8.5.1 Partnerships, Collaborations, and Agreements:
10.8.5.2 Acquisition and Mergers:
10.8.6 SWOT Analysis
10.9 Teradata Corporation
10.9.1 Company Overview
10.9.2 Financial Analysis
10.9.3 Regional Analysis
10.9.4 Research & Development Expense
10.9.5 Recent strategies and developments:
10.9.5.1 Product Launches and Product Expansions:
10.9.5.2 Partnerships, Collaborations, and Agreements:
10.9.6 SWOT Analysis
10.10. Genesys Telecommunications Laboratories, Inc.
10.10.1 Company Overview
10.10.2 Recent strategies and developments:
10.10.2.1 Business Expansions:
10.10.2.2 Partnerships, Collaborations, and Agreements:
10.10.2.3 Acquisition and Mergers:
Unique Offerings 