North America Customer Relationship Management Market By Component (Software and Services), By Enterprise Size (Large Enterprises and Small & Medium Enterprises), By Deployment Type (Cloud and On-premise), By Application (Customer Service, Customer Experience Management, CRM Analytics, Marketing Automation, Salesforce Automation and Others), By End User (BFSI, IT & Telecom, Healthcare, Retail & eCommerce, Government & Defense, Energy & Utility, Manufacturing and Others), By Country, Growth Potential, Industry Analysis Report and Forecast, 2021 - 2027

Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Customer Relationship Management Market, by Component
1.4.2 North America Customer Relationship Management Market, by Enterprise Size
1.4.3 North America Customer Relationship Management Market, by Deployment Type
1.4.4 North America Customer Relationship Management Market, by Application
1.4.5 North America Customer Relationship Management Market, by End User
1.4.6 North America Customer Relationship Management Market, by Country
1.5 Methodology for the research

Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Opportunities
2.2.3 Market Restraints
2.2.4 Market Challenges

Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2017-2021)
3.3.2 Key Strategic Move: (Product Launches and Product Expansions : 2018, Sep – 2021, May) Leading Players

Chapter 4. North America Customer Relationship Management Market by Component
4.1 North America Customer Relationship Management Software Market by Country
4.2 North America Customer Relationship Management Services Market by Country

Chapter 5. North America Customer Relationship Management Market by End User
5.1 North America BFSI Customer Relationship Management Market by Country
5.2 North America IT & Telecom Customer Relationship Management Market by Country
5.3 North America Healthcare Customer Relationship Management Market by Country
5.4 North America Retail & eCommerce Customer Relationship Management Market by Country
5.5 North America Government & Defense Customer Relationship Management Market by Country
5.6 North America Energy & Utility Customer Relationship Management Market by Country
5.7 North America Manufacturing Customer Relationship Management Market by Country
5.8 North America Other End User Customer Relationship Management Market by Country

Chapter 6. North America Customer Relationship Management Market by Enterprise Size
6.1 North America Customer Relationship Management Large Enterprises Market by Country
6.2 North America Customer Relationship Management Small & Medium Enterprise Market by Country

Chapter 7. North America Customer Relationship Management Market by Deployment Type
7.1 North America Cloud Customer Relationship Management Market by Country
7.2 North America On-premise Customer Relationship Management Market by Country

Chapter 8. North America Customer Relationship Management Market by Application
8.1 North America Customer Service Customer Relationship Management Market by Country
8.2 North America Customer Experience Management Customer Relationship Management Market by Country
8.3 North America CRM Analytics Customer Relationship Management Market by Country
8.4 North America Marketing Automation Customer Relationship Management Market by Country
8.5 North America Salesforce Automation Customer Relationship Management Market by Country
8.6 North America Others Customer Relationship Management Market by Country

Chapter 9. North America Customer Relationship Management Market by Country
9.1 US Customer Relationship Management Market
9.1.1 US Customer Relationship Management Market by Component
9.1.2 US Customer Relationship Management Market by End User
9.1.3 US Customer Relationship Management Market by Enterprise Size
9.1.4 US Customer Relationship Management Market by Deployment Type
9.1.5 US Customer Relationship Management Market by Application
9.2 Canada Customer Relationship Management Market
9.2.1 Canada Customer Relationship Management Market by Component
9.2.2 Canada Customer Relationship Management Market by End User
9.2.3 Canada Customer Relationship Management Market by Enterprise Size
9.2.4 Canada Customer Relationship Management Market by Deployment Type
9.2.5 Canada Customer Relationship Management Market by Application
9.3 Mexico Customer Relationship Management Market
9.3.1 Mexico Customer Relationship Management Market by Component
9.3.2 Mexico Customer Relationship Management Market by End User
9.3.3 Mexico Customer Relationship Management Market by Enterprise Size
9.3.4 Mexico Customer Relationship Management Market by Deployment Type
9.3.5 Mexico Customer Relationship Management Market by Application
9.4 Rest of North America Customer Relationship Management Market
9.4.1 Rest of North America Customer Relationship Management Market by Component
9.4.2 Rest of North America Customer Relationship Management Market by End User
9.4.3 Rest of North America Customer Relationship Management Market by Enterprise Size
9.4.4 Rest of North America Customer Relationship Management Market by Deployment Type
9.4.5 Rest of North America Customer Relationship Management Market by Application

Chapter 10. Company Profiles
10.1 Salesforce.com, Inc.
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Regional Analysis
10.1.4 Research & Development Expense
10.1.5 Recent strategies and developments:
10.1.5.1 Partnerships, Collaborations, and Agreements:
10.1.5.2 Product Launches and Product Expansions:
10.1.5.3 Acquisition and Mergers:
10.1.6 SWOT Analysis
10.2 Microsoft Corporation
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Segmental and Regional Analysis
10.2.4 Research & Development Expenses
10.2.5 Recent strategies and developments:
10.2.5.1 Partnerships, Collaborations, and Agreements:
10.2.5.2 Product Launches and Product Expansions:
10.2.6 SWOT Analysis
10.3 SAP SE
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Segmental and Regional Analysis
10.3.4 Research & Development Expense
10.3.5 Recent strategies and developments:
10.3.5.1 Partnerships, Collaborations, and Agreements:
10.3.5.2 Product Launches and Product Expansions:
10.3.5.3 Acquisition and Mergers:
10.3.6 SWOT Analysis
10.4 Oracle Corporation
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Segmental and Regional Analysis
10.4.4 Research & Development Expense
10.4.5 Recent strategies and developments:
10.4.5.1 Partnerships, Collaborations, and Agreements:
10.4.5.2 Product Launches and Product Expansions:
10.4.6 SWOT Analysis
10.5 Adobe, Inc.
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Segmental and Regional Analysis
10.5.4 Research & Development Expense
10.5.5 Recent strategies and developments:
10.5.5.1 Partnerships, Collaborations, and Agreements:
10.5.5.2 Product Launches and Product Expansions:
10.5.5.3 Acquisition and Mergers:
10.5.6 SWOT Analysis
10.6 Zoho Corporation Pvt. Ltd.
10.6.1 Company Overview
10.6.2 Recent strategies and developments:
10.6.2.1 Partnerships, Collaborations, and Agreements:
10.7 Creatio
10.7.1 Company Overview
10.7.2 Recent strategies and developments:
10.7.2.1 Partnerships, Collaborations, and Agreements:
10.7.2.2 Product Launches and Product Expansions:
10.8 SugarCRM, Inc.
10.8.1 Company Overview
10.8.2 Recent strategies and developments:
10.8.2.1 Partnerships, Collaborations, and Agreements:
10.8.2.2 Product Launches and Product Expansions:
10.8.2.3 Acquisition and Mergers:
10.9 Copper CRM, Inc.
10.9.1 Company Overview
10.9.2 Recent strategies and developments:
10.9.2.1 Partnerships, Collaborations, and Agreements:
10.9.2.2 Acquisition and Mergers:
10.10. Insightly, Inc.
10.10.1 Company Overview
10.10.2 Recent strategies and developments:
10.10.2.1 Product Launches and Product Expansions: