Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Customer Self-service Software Market, by Component
1.4.2 North America Customer Self-service Software Market, by Deployment Type
1.4.3 North America Customer Self-service Software Market, by End User
1.4.4 North America Customer Self-service Software Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2016-2020)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2017, Mar – 2020, Dec) Leading Players
3.3.3 Key Strategic Move: (Product Launches and Product Expansions : 2017, Apr – 2020, Oct) Leading Players
Chapter 4. North America Customer Self-service Software Market by Component
4.1 North America Customer Self-service Software Solution Market by Country
4.2 North America Customer Self-service Software Market by Solution Type
4.2.1 North America Customer Self-service Software Web Self-service Market by Country
4.2.2 North America Customer Self-service Software Mobile Self-service Market by Country
4.2.3 North America Customer Self-service Software Intelligent Virtual Assistants Market by Country
4.2.4 North America Customer Self-service Software Social Media & Community Self-service Market by Country
4.2.5 North America Customer Self-service Software Email Management Market by Country
4.2.6 North America Other Solution Type Customer Self-service Software Market by Country
4.3 North America Customer Self-service Software Services Market by Country
4.4 North America Customer Self-service Software Market by Services Type
4.4.1 North America Professional Services Customer Self-service Software Market by Country
4.4.2 North America Managed Services Customer Self-service Software Market by Country
Chapter 5. North America Customer Self-service Software Market by Deployment Type
5.1 North America Cloud Customer Self-service Software Market by Country
5.2 North America On-premise Customer Self-service Software Market by Country
Chapter 6. North America Customer Self-service Software Market by End User
6.1 North America BFSI Customer Self-service Software Market by Country
6.2 North America Retail and Consumer Goods Customer Self-service Software Market by Country
6.3 North America Government & Defense Customer Self-service Software Market by Country
6.4 North America Healthcare Customer Self-service Software Market by Country
6.5 North America Telecom & IT Customer Self-service Software Market by Country
6.6 North America Manufacturing Customer Self-service Software Market by Country
6.7 North America Others Customer Self-service Software Market by Country
Chapter 7. North America Customer Self-service Software Market by Country
7.1 US Customer Self-service Software Market
7.1.1 US Customer Self-service Software Market by Component
7.1.1.1 US Customer Self-service Software Market by Solution Type
7.1.1.2 US Customer Self-service Software Market by Services Type
7.1.2 US Customer Self-service Software Market by Deployment Type
7.1.3 US Customer Self-service Software Market by End User
7.2 Canada Customer Self-service Software Market
7.2.1 Canada Customer Self-service Software Market by Component
7.2.1.1 Canada Customer Self-service Software Market by Solution Type
7.2.1.2 Canada Customer Self-service Software Market by Services Type
7.2.2 Canada Customer Self-service Software Market by Deployment Type
7.2.3 Canada Customer Self-service Software Market by End User
7.3 Mexico Customer Self-service Software Market
7.3.1 Mexico Customer Self-service Software Market by Component
7.3.1.1 Mexico Customer Self-service Software Market by Solution Type
7.3.1.2 Mexico Customer Self-service Software Market by Services Type
7.3.2 Mexico Customer Self-service Software Market by Deployment Type
7.3.3 Mexico Customer Self-service Software Market by End User
7.4 Rest of North America Customer Self-service Software Market
7.4.1 Rest of North America Customer Self-service Software Market by Component
7.4.1.1 Rest of North America Customer Self-service Software Market by Solution Type
7.4.1.2 Rest of North America Customer Self-service Software Market by Services Type
7.4.2 Rest of North America Customer Self-service Software Market by Deployment Type
7.4.3 Rest of North America Customer Self-service Software Market by End User
Chapter 8. Company Profiles
8.1 Microsoft Corporation
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Segmental and Regional Analysis
8.1.4 Research & Development Expenses
8.1.5 Recent strategies and developments:
8.1.5.1 Partnerships, Collaborations, and Agreements:
8.1.5.2 Acquisition and Mergers:
8.1.6 SWOT Analysis
8.2 Nuance Communications, Inc.
8.2.1 Company Overview
8.2.2 Financial Analysis
8.2.3 Segmental and Regional Analysis
8.2.4 Research & Development Expense
8.2.1 Recent strategies and developments:
8.2.1.1 Partnerships, Collaborations, and Agreements:
8.2.1.2 Acquisition and Mergers:
8.2.1.3 Product Launches and Product Expansions:
8.2.2 SWOT Analysis
8.3 Oracle Corporation
8.3.1 Company Overview
8.3.2 Financial Analysis
8.3.3 Segmental and Regional Analysis
8.3.4 Research & Development Expense
8.3.5 Recent strategies and developments:
8.3.5.1 Product Launches and Product Expansions:
8.3.6 SWOT Analysis
8.4 SAP SE
8.4.1 Company Overview
8.4.2 Financial Analysis
8.4.3 Segmental and Regional Analysis
8.4.4 Research & Development Expense
8.4.5 Recent strategies and developments:
8.4.5.1 Partnerships, Collaborations, and Agreements:
8.4.5.2 Product Launches and Product Expansions:
8.4.6 SWOT Analysis
8.5 Salesforce.com, Inc.
8.5.1 Company Overview
8.5.2 Financial Analysis
8.5.3 Regional Analysis
8.5.4 Research & Development Expense
8.5.5 Recent strategies and developments:
8.5.5.1 Partnerships, Collaborations, and Agreements:
8.5.5.2 Acquisition and Mergers:
8.5.6 SWOT Analysis
8.6 Avaya Holdings Corporation
8.6.1 Company Overview
8.6.2 Financial Analysis
8.6.3 Segmental and Regional Analysis
8.6.4 Research & Development Expense
8.6.5 Recent strategies and developments:
8.6.5.1 Partnerships, Collaborations, and Agreements:
8.6.5.2 Product Launches and Product Expansions:
8.7 Verint Systems, Inc.
8.7.1 Company Overview
8.7.2 Financial Analysis
8.7.3 Segmental and Regional Analysis
8.7.4 Research and Development Expense
8.7.5 Recent strategies and developments:
8.7.5.1 Acquisition and Mergers:
8.7.5.2 Product Launches and Product Expansions:
8.8 Zendesk, Inc.
8.8.1 Company Overview
8.8.2 Financial Analysis
8.8.3 Regional Analysis
8.8.4 Research & Development Expense
8.8.5 Recent strategies and developments:
8.8.5.1 Partnerships, Collaborations, and Agreements:
8.8.5.2 Acquisition and Mergers:
8.8.5.3 Product Launches and Product Expansions:
8.9 BMC Software, Inc. (KKR & Co., Inc.)
8.9.1 Company Overview
8.9.2 Financial Analysis
8.9.3 Regional Analysis
8.9.4 Recent strategies and developments:
8.9.4.1 Acquisition and Mergers:
8.9.4.2 Product Launches and Product Expansions:
8.10. Aspect Software, Inc. (Vector Capital)
8.10.1 Company Overview
8.10.2 Recent strategies and developments:
8.10.2.1 Partnerships, Collaborations, and Agreements:
8.10.2.2 Product Launches and Product Expansions:
Unique Offerings 