Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Customer Success Platforms Market, by Component
1.4.2 North America Customer Success Platforms Market, by Application
1.4.3 North America Customer Success Platforms Market, by Deployment Type
1.4.4 North America Customer Success Platforms Market, by Enterprise Size
1.4.5 North America Customer Success Platforms Market, by End User
1.4.6 North America Customer Success Platforms Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2016-2020)
3.3.2 Key Strategic Move: (Product Launches and Product Expansions : 2017, Feb – 2020, May) Leading Players
Chapter 4. North America Customer Success Platforms Market by Component
4.1 North America Customer Success Platforms (Without Services) Market by Country
4.2 North America Customer Success Platforms Services Market by Country
Chapter 5. North America Customer Success Platforms Market by Application
5.1 North America Customer Success Platforms Sales & Marketing Optimization Market by Country
5.2 North America Customer Success Platforms Customer Service Market by Country
5.3 North America Customer Success Platforms Risk & Compliance Management Market by Country
5.4 North America Customer Success Platforms Reporting & Analytics Market by Country
5.5 North America Customer Success Platforms Customer Segmentation & Onboarding Market by Country
5.6 North America Other Application Customer Success Platforms Market by Country
Chapter 6. North America Customer Success Platforms Market by Deployment Type
6.1 North America On-premise Customer Success Platforms Market by Country
6.2 North America Cloud Customer Success Platforms Market by Country
Chapter 7. North America Customer Success Platforms Market by Enterprise Size
7.1 North America Large Enterprises Customer Success Platforms Market by Country
7.2 North America Small & Medium Enterprises Customer Success Platforms Market by Country
Chapter 8. North America Customer Success Platforms Market by End User
8.1 North America BFSI Customer Success Platforms Market by Country
8.2 North America Retail & eCommerce Customer Success Platforms Market by Country
8.3 North America Transportation & Logistics Customer Success Platforms Market by Country
8.4 North America Healthcare Customer Success Platforms Market by Country
8.5 North America Telecom & IT Customer Success Platforms Market by Country
8.6 North America Government & Public Sector Customer Success Platforms Market by Country
8.7 North America Others Customer Success Platforms Market by Country
Chapter 9. North America Customer Success Platforms Market by Country
9.1 US Customer Success Platforms Market
9.1.1 US Customer Success Platforms Market by Component
9.1.2 US Customer Success Platforms Market by Application
9.1.3 US Customer Success Platforms Market by Deployment Type
9.1.4 US Customer Success Platforms Market by Enterprise Size
9.1.5 US Customer Success Platforms Market by End User
9.2 Canada Customer Success Platforms Market
9.2.1 Canada Customer Success Platforms Market by Component
9.2.2 Canada Customer Success Platforms Market by Application
9.2.3 Canada Customer Success Platforms Market by Deployment Type
9.2.4 Canada Customer Success Platforms Market by Enterprise Size
9.2.5 Canada Customer Success Platforms Market by End User
9.3 Mexico Customer Success Platforms Market
9.3.1 Mexico Customer Success Platforms Market by Component
9.3.2 Mexico Customer Success Platforms Market by Application
9.3.3 Mexico Customer Success Platforms Market by Deployment Type
9.3.4 Mexico Customer Success Platforms Market by Enterprise Size
9.3.5 Mexico Customer Success Platforms Market by End User
9.4 Rest of North America Customer Success Platforms Market
9.4.1 Rest of North America Customer Success Platforms Market by Component
9.4.2 Rest of North America Customer Success Platforms Market by Application
9.4.3 Rest of North America Customer Success Platforms Market by Deployment Type
9.4.4 Rest of North America Customer Success Platforms Market by Enterprise Size
9.4.5 Rest of North America Customer Success Platforms Market by End User
Chapter 10. Company Profiles
10.1 Salesforce.com, Inc.
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Regional Analysis
10.1.4 Research & Development Expense
10.1.5 Recent strategies and developments:
10.1.5.1 Acquisition and Mergers:
10.1.5.2 Product Launches and Product Expansions:
10.1.6 SWOT Analysis
10.2 Cisco Systems, Inc.
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Segmental and Regional Analysis
10.2.4 Research & Development Expense
10.2.5 Recent strategies and developments:
10.2.5.1 Acquisition and Mergers:
10.2.5.2 Partnerships, Collaborations, and Agreements:
10.2.6 SWOT Analysis
10.3 HubSpot, Inc.
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Regional Analysis
10.3.4 Research & Development Expense
10.3.5 Recent strategies and developments:
10.3.5.1 Product Launches and Product Expansions:
10.4 Medallia, Inc. (Strikedeck, Inc.)
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Regional Analysis
10.4.4 Research & Development Expense
10.4.5 Recent strategies and developments:
10.4.5.1 Partnerships, Collaborations, and Agreements:
10.4.5.2 Product Launches and Product Expansions:
10.5 Gainsight, Inc.
10.5.1 Company Overview
10.5.2 Recent strategies and developments:
10.5.2.1 Acquisition and Mergers:
10.5.2.2 Product Launches and Product Expansions:
10.5.2.3 Partnerships, Collaborations, and Agreements:
10.6 Totango, Ltd.
10.6.1 Company Overview
10.6.2 Recent strategies and developments:
10.6.2.1 Acquisition and Mergers:
10.6.2.2 Product Launches and Product Expansions:
10.6.2.3 Partnerships, Collaborations, and Agreements:
10.7 UserIQ, Inc.
10.7.1 Company Overview
10.7.2 Recent strategies and developments:
10.7.2.1 Acquisition and Mergers:
10.7.2.2 Product Launches and Product Expansions:
10.7.2.3 Partnerships, Collaborations, and Agreements:
10.8 Planhat AB
10.8.1 Company Overview
10.9 Salesmachine, Inc.
10.9.1 Company Overview
10.10. Freshworks, Inc.
10.10.1 Company Overview
10.10.2 Recent strategies and developments:
10.10.2.1 Acquisition and Mergers:
10.10.2.2 Product Launches and Product Expansions:
Unique Offerings 