Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Digital Transformation in BPO Market, by Deployment Mode
1.4.2 North America Digital Transformation in BPO Market, by Technology
1.4.3 North America Digital Transformation in BPO Market, by Enterprise Size
1.4.4 North America Digital Transformation in BPO Market, by Industry Vertical
1.4.5 North America Digital Transformation in BPO Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
4.1 KBV Cardinal Matrix
4.2 Recent Industry Wide Strategic Developments
4.2.1 Partnerships, Collaborations and Agreements
4.2.2 Acquisition and Mergers
4.3 Market Share Analysis, 2023
4.4 Top Winning Strategies
4.4.1 Key Leading Strategies: Percentage Distribution (2020-2024)
4.4.2 Key Strategic Move: (Partnerships, Collaborations and Agreements: 2020, Jul – 2024, Jul) Leading Players
4.5 Porter Five Forces Analysis
Chapter 5. North America Digital Transformation in BPO Market by Deployment Mode
5.1 North America Cloud Market by Region
5.2 North America On-premises Market by Region
Chapter 6. North America Digital Transformation in BPO Market by Technology
6.1 North America Robotic Process Automation (RPA) Market by Country
6.2 North America Cloud Computing Market by Country
6.3 North America Artificial Intelligence (AI) & Machine Learning (ML) Market by Country
6.4 North America Data Analytics & Big Data Market by Country
6.5 North America Cybersecurity Solutions & Others Market by Country
Chapter 7. North America Digital Transformation in BPO Market by Enterprise Size
7.1 North America Large Enterprises Market by Country
7.2 North America Medium Enterprises Market by Country
7.3 North America Small Enterprises Market by Country
Chapter 8. North America Digital Transformation in BPO Market by Industry Vertical
8.1 North America BFSI Market by Country
8.2 North America IT & Telecommunications Market by Country
8.3 North America Healthcare & Life Sciences Market by Country
8.4 North America Manufacturing Market by Country
8.5 North America Retail & E-commerce Market by Country
8.6 North America Energy & Utilities Market by Country
8.7 North America Other Industry Vertical Market by Country
Chapter 9. North America Digital Transformation in BPO Market by Country
9.1 US Digital Transformation in BPO Market
9.1.1 US Digital Transformation in BPO Market by Deployment Mode
9.1.2 US Digital Transformation in BPO Market by Technology
9.1.3 US Digital Transformation in BPO Market by Enterprise Size
9.1.4 US Digital Transformation in BPO Market by Industry Vertical
9.2 Canada Digital Transformation in BPO Market
9.2.1 Canada Digital Transformation in BPO Market by Deployment Mode
9.2.2 Canada Digital Transformation in BPO Market by Technology
9.2.3 Canada Digital Transformation in BPO Market by Enterprise Size
9.2.4 Canada Digital Transformation in BPO Market by Industry Vertical
9.3 Mexico Digital Transformation in BPO Market
9.3.1 Mexico Digital Transformation in BPO Market by Deployment Mode
9.3.2 Mexico Digital Transformation in BPO Market by Technology
9.3.3 Mexico Digital Transformation in BPO Market by Enterprise Size
9.3.4 Mexico Digital Transformation in BPO Market by Industry Vertical
9.4 Rest of North America Digital Transformation in BPO Market
9.4.1 Rest of North America Digital Transformation in BPO Market by Deployment Mode
9.4.2 Rest of North America Digital Transformation in BPO Market by Technology
9.4.3 Rest of North America Digital Transformation in BPO Market by Enterprise Size
9.4.4 Rest of North America Digital Transformation in BPO Market by Industry Vertical
Chapter 10. Company Profiles
10.1 Tata Consultancy Services Ltd.
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Segmental and Regional Analysis
10.1.4 Research & Development Expenses
10.1.5 Recent strategies and developments:
10.1.5.1 Partnerships, Collaborations, and Agreements:
10.1.6 SWOT Analysis
10.2 Infosys Limited
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Segmental and Regional Analysis
10.2.4 Research & Development Expense
10.2.5 Recent strategies and developments:
10.2.5.1 Partnerships, Collaborations, and Agreements:
10.2.6 SWOT Analysis
10.3 Wipro Limited
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Segmental and Regional Analysis
10.3.4 Research & Development Expenses
10.3.5 Recent strategies and developments:
10.3.5.1 Partnerships, Collaborations, and Agreements:
10.3.6 SWOT Analysis
10.4 Genpact Limited
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Segmental Analysis
10.4.4 Recent strategies and developments:
10.4.4.1 Partnerships, Collaborations, and Agreements:
10.5 Capgemini SE
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Regional Analysis
10.5.4 Recent strategies and developments:
10.5.4.1 Partnerships, Collaborations & Agreements:
10.5.4.2 Acquisition and Mergers:
10.5.5 SWOT Analysis
10.6 HCL Technologies Ltd. (HCL Enterprises)
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Segmental and Regional Analysis
10.6.4 Research & Development Expenses
10.6.5 Recent strategies and developments:
10.6.5.1 Product Launches and Product Expansions:
10.6.6 SWOT Analysis
10.7 IBM Corporation
10.7.1 Company Overview
10.7.2 Financial Analysis
10.7.3 Regional & Segmental Analysis
10.7.4 Research & Development Expenses
10.7.5 Recent strategies and developments:
10.7.5.1 Partnerships, Collaborations, and Agreements:
10.7.6 SWOT Analysis
10.8 Accenture PLC
10.8.1 Company Overview
10.8.2 Financial Analysis
10.8.3 Segmental Analysis
10.8.4 Research & Development Expenses
10.8.5 Recent strategies and developments:
10.8.5.1 Partnerships, Collaborations & Agreements:
10.8.5.2 Acquisition and Mergers:
10.8.6 SWOT Analysis
10.9 Cognizant Technology Solutions Corporation
10.9.1 Company overview
10.9.2 Financial Analysis
10.9.3 Segmental and Regional Analysis
10.9.4 Recent strategies and developments:
10.9.4.1 Partnerships, Collaborations, and Agreements:
10.9.5 SWOT Analysis
10.10. Teleperformance SE
10.10.1 Company Overview
10.10.2 Financial Analysis
10.10.3 Segmental Analysis
10.10.4 Recent strategies and developments:
10.10.4.1 Partnerships, Collaborations, and Agreements:
10.10.5 SWOT Analysis
Unique Offerings 