The North America Field Service Management Market would witness market growth of 9.8% CAGR during the forecast period (2021-2027).
Field service management solutions allow the appropriate implementation of business processes in organizations within the stipulated time period, leading to on-time service delivery, improved performance & customer satisfaction, and decreased operational costs. FSM is proved to be extremely helpful in the constantly changing business landscape. Due to the increase in flexibility requirements of personnel and customers, it becomes difficult to manage transport and logistics services. A modern system is required for Planning and cost-effective management of day-to-day changes and this system can enhance the visibility into the situation. An FSM system needs no deployment and operates on every device with an Internet connection. It is capable of handling working time monitoring, attachments, automatic two-way SMS notifications as well as email notifications, electronic signatures, and much more in real-time.
The inclination of software-as-a-service (SaaS) in comparison to conventional on-premise software would boost substantially over the forecast years, along with the surge in demand for superior and faster service. Several companies are moving towards cloud-based FSM solutions due to the integration of cloud computing in the field service management market. These solutions are reducing the burden of the IT department and enable the external service vendors to provide support and maintenance to their users.
North America is expected to obtain a significant revenue share of the field service management market during the forecasting period. As the region is home to some of the leading FSM vendors, the market is likely to witness lucrative growth opportunities during the forecasting period. Moreover, as the regional enterprises are experiencing various innovations and adopting advanced technologies, the demand & growth of field service management solutions are expected to increase in the regional market.
Due to the surge in R&D activities by the regional enterprises, the growth of the field service management market is likely to witness bright prospects over the upcoming years. The regional players are aiming to bolsters their service customer base across the region. The arrival of next-generation technologies like Chatbots, artificial intelligence, and IoT has supported the network of advanced technology-based service vendors across this region. Moreover, the regional companies are more willing to adopt field service management solutions, thereby boosting the growth of the regional market. Further, the region is home to some of the developed and sustainable countries. The region has well-built adequate IT infrastructure, thereby bolstering the demand & growth of field service management solutions in the regional market. Therefore, these factors are likely to open new avenues of growth for the regional field service management market during the forecasting period.
The US market dominated the North America Field Service Management Services Market by Country 2020, and would continue to be a dominant market till 2027; thereby, achieving a market value of $552.3 million by 2027. The Canada market is experiencing a CAGR of 14.5% during (2021 - 2027). Additionally, The Mexico market would witness a CAGR of 13.5% during (2021 - 2027).
Based on Component, the market is segmented into Solution and Services. Solution segment is further bifurcated across Schedule, Dispatch, & Route Optimization, Work Order Management, Inventory Management, Customer Management, Reporting & Analytics and Others. Based on Deployment Type, the market is segmented into On-premise and Hosted. Based on Enterprise Size, the market is segmented into Large Enterprises and Small & Medium Enterprises. Based on End User, the market is segmented into Manufacturing, Transportation & Logistics, Construction & Real Estate, Healthcare, Telecom & IT, Energy & Utilities and Others. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.
Free Valuable Insights: The Global Field Service Management Market is Estimated to reach $7 Billion by 2027, at a CAGR of 11.5%
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Microsoft Corporation, IBM Corporation, SAP SE, Oracle Corporation, Salesforce.com, Inc., Tata Consultancy Services Ltd., Tech Mahindra Limited, Trimble, Inc., Comarch SA, and Infor, Inc. (Koch Industries).
Scope of the Study
Market Segments Covered in the Report:
By Component
- Solution
- Schedule, Dispatch, & Route Optimization
- Work Order Management
- Inventory Management
- Customer Management
- Reporting & Analytics
- Others
- Services
By Deployment Type
By Enterprise Size
- Large Enterprises
- Small & Medium Enterprises
By End User
- Manufacturing
- Transportation & Logistics
- Construction & Real Estate
- Healthcare
- Telecom & IT
- Energy & Utilities
- Others
By Country
- US
- Canada
- Mexico
- Rest of North America
Key Market Players
List of Companies Profiled in the Report:
- Microsoft Corporation
- IBM Corporation
- SAP SE
- Oracle Corporation
- Salesforce.com, Inc.
- Tata Consultancy Services Ltd.
- Tech Mahindra Limited
- Trimble, Inc.
- Comarch SA
- Infor, Inc. (Koch Industries)
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Field Service Management Market, by Component
1.4.2 North America Field Service Management Market, by Deployment Type
1.4.3 North America Field Service Management Market, by Enterprise Size
1.4.4 North America Field Service Management Market, by End User
1.4.5 North America Field Service Management Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.1.1 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2017-2021)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements: 2017, Sep – 2021, Sep) Leading Players
Chapter 4. North America Field Service Management Market by Component
4.1 North America Field Service Management Solution Market by Country
4.2 North America Field Service Management Market by Solution Type
4.2.1 North America Field Service Management Schedule, Dispatch, & Route Optimization Market by Country
4.2.2 North America Field Service Management Work Order Management Market by Country
4.2.3 North America Field Service Management Inventory Management Market by Country
4.2.4 North America Field Service Management Customer Management Market by Country
4.2.5 North America Field Service Management Reporting & Analytics Market by Country
4.2.6 North America Other Solution Type Field Service Management Market by Country
4.3 North America Field Service Management Services Market by Country
Chapter 5. North America Field Service Management Market by Deployment Type
5.1 North America On-premise Field Service Management Market by Country
5.2 North America Hosted Field Service Management Market by Country
Chapter 6. North America Field Service Management Market by Enterprise Size
6.1 North America Large Enterprises Field Service Management Market by Country
6.2 North America Small & Medium Enterprises Field Service Management Market by Country
Chapter 7. North America Field Service Management Market by End User
7.1 North America Manufacturing Field Service Management Market by Country
7.2 North America Transportation & Logistics Field Service Management Market by Country
7.3 North America Construction & Real Estate Field Service Management Market by Country
7.4 North America Healthcare Field Service Management Market by Country
7.5 North America Telecom & IT Field Service Management Market by Country
7.6 North America Energy & Utilities Field Service Management Market by Country
7.7 North America Others Field Service Management Market by Country
Chapter 8. North America Field Service Management Market by Country
8.1 US Field Service Management Market
8.1.1 US Field Service Management Market by Component
8.1.1.1 US Field Service Management Market by Solution Type
8.1.2 US Field Service Management Market by Deployment Type
8.1.3 US Field Service Management Market by Enterprise Size
8.1.4 US Field Service Management Market by End User
8.2 Canada Field Service Management Market
8.2.1 Canada Field Service Management Market by Component
8.2.1.1 Canada Field Service Management Market by Solution Type
8.2.2 Canada Field Service Management Market by Deployment Type
8.2.3 Canada Field Service Management Market by Enterprise Size
8.2.4 Canada Field Service Management Market by End User
8.3 Mexico Field Service Management Market
8.3.1 Mexico Field Service Management Market by Component
8.3.1.1 Mexico Field Service Management Market by Solution Type
8.3.2 Mexico Field Service Management Market by Deployment Type
8.3.3 Mexico Field Service Management Market by Enterprise Size
8.3.4 Mexico Field Service Management Market by End User
8.4 Rest of North America Field Service Management Market
8.4.1 Rest of North America Field Service Management Market by Component
8.4.1.1 Rest of North America Field Service Management Market by Solution Type
8.4.2 Rest of North America Field Service Management Market by Deployment Type
8.4.3 Rest of North America Field Service Management Market by Enterprise Size
8.4.4 Rest of North America Field Service Management Market by End User
Chapter 9. Company Profiles
9.1 Microsoft Corporation
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Segmental and Regional Analysis
9.1.4 Research & Development Expenses
9.1.1 Recent strategies and developments:
9.1.1.1 Partnerships, Collaborations, and Agreements:
9.1.1.2 Product Launches and Product Expansions:
9.1.2 SWOT Analysis
9.2 IBM Corporation
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Regional & Segmental Analysis
9.2.4 Research & Development Expenses
9.2.5 Recent strategies and developments:
9.2.5.1 Partnerships, Collaborations, and Agreements:
9.2.5.2 Acquisition and Mergers:
9.2.6 SWOT Analysis
9.3 SAP SE
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Segmental and Regional Analysis
9.3.4 Research & Development Expense
9.3.5 Recent strategies and developments:
9.3.5.1 Partnerships, Collaborations, and Agreements:
9.3.5.2 Acquisition and Mergers:
9.3.6 SWOT Analysis
9.4 Oracle Corporation
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Segmental and Regional Analysis
9.4.4 Research & Development Expense
9.4.5 Recent strategies and developments:
9.4.5.1 Partnerships, Collaborations, and Agreements:
9.4.5.2 Product Launches and Product Expansions:
9.4.6 SWOT Analysis
9.5 Salesforce.com, Inc.
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Regional Analysis
9.5.4 Research & Development Expense
9.5.5 Recent strategies and developments:
9.5.5.1 Acquisition and Mergers:
9.5.5.2 Product Launches and Product Expansions:
9.5.6 SWOT Analysis
9.6 Tata Consultancy Services Ltd.
9.6.1 Company Overview
9.6.2 Financial Analysis
9.6.3 Segmental and Regional Analysis
9.6.4 Recent strategies and developments:
9.6.4.1 Partnerships, Collaborations, and Agreements:
9.6.4.2 Product Launches and Product Expansions:
9.6.5 SWOT Analysis
9.7 Tech Mahindra Limited
9.7.1 Company Overview
9.7.2 Financial Analysis
9.7.3 Segmental and Regional Analysis
9.7.4 Research & Development Expenses
9.7.5 Recent strategies and developments:
9.7.5.1 Partnerships, Collaborations, and Agreements:
9.7.5.2 Acquisition and Mergers:
9.7.5.3 Product Launches and Product Expansions:
9.7.6 SWOT Analysis
9.8 Trimble, Inc.
9.8.1 Company Overview
9.8.2 Financial Analysis
9.8.3 Segmental and Regional Analysis
9.8.4 Research & Development Expense
9.8.5 Recent strategies and developments:
9.8.5.1 Partnerships, Collaborations, and Agreements:
9.8.5.2 Acquisition and Mergers:
9.8.5.3 Product Launches and Product Expansions:
9.9 Comarch SA
9.9.1 Company Overview
9.9.2 Financial Analysis
9.9.3 Segmental and Regional Analysis
9.9.4 Research & Development Expense
9.9.5 Recent strategies and developments:
9.9.5.1 Partnerships, Collaborations, and Agreements:
9.10. Infor, Inc. (Koch Industries)
9.10.1 Company Overview
9.10.2 Recent strategies and developments:
9.10.2.1 Partnerships, Collaborations, and Agreements:
9.10.2.2 Acquisition and Mergers:
9.10.2.3 Product Launches and Product Expansions:
TABLE 1 North America Field Service Management Market, 2017 - 2020, USD Million
TABLE 2 North America Field Service Management Market, 2021 - 2027, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Field Service Management Market
TABLE 4 Product Launches And Product Expansions– Field Service Management Market
TABLE 5 Acquisition and Mergers– Field Service Management Market
TABLE 6 North America Field Service Management Market by Component, 2017 - 2020, USD Million
TABLE 7 North America Field Service Management Market by Component, 2021 - 2027, USD Million
TABLE 8 North America Field Service Management Solution Market by Country, 2017 - 2020, USD Million
TABLE 9 North America Field Service Management Solution Market by Country, 2021 - 2027, USD Million
TABLE 10 North America Field Service Management Market by Solution Type, 2017 - 2020, USD Million
TABLE 11 North America Field Service Management Market by Solution Type, 2021 - 2027, USD Million
TABLE 12 North America Field Service Management Schedule, Dispatch, & Route Optimization Market by Country, 2017 - 2020, USD Million
TABLE 13 North America Field Service Management Schedule, Dispatch, & Route Optimization Market by Country, 2021 - 2027, USD Million
TABLE 14 North America Field Service Management Work Order Management Market by Country, 2017 - 2020, USD Million
TABLE 15 North America Field Service Management Work Order Management Market by Country, 2021 - 2027, USD Million
TABLE 16 North America Field Service Management Inventory Management Market by Country, 2017 - 2020, USD Million
TABLE 17 North America Field Service Management Inventory Management Market by Country, 2021 - 2027, USD Million
TABLE 18 North America Field Service Management Customer Management Market by Country, 2017 - 2020, USD Million
TABLE 19 North America Field Service Management Customer Management Market by Country, 2021 - 2027, USD Million
TABLE 20 North America Field Service Management Reporting & Analytics Market by Country, 2017 - 2020, USD Million
TABLE 21 North America Field Service Management Reporting & Analytics Market by Country, 2021 - 2027, USD Million
TABLE 22 North America Other Solution Type Field Service Management Market by Country, 2017 - 2020, USD Million
TABLE 23 North America Other Solution Type Field Service Management Market by Country, 2021 - 2027, USD Million
TABLE 24 North America Field Service Management Services Market by Country, 2017 - 2020, USD Million
TABLE 25 North America Field Service Management Services Market by Country, 2021 - 2027, USD Million
TABLE 26 North America Field Service Management Market by Deployment Type, 2017 - 2020, USD Million
TABLE 27 North America Field Service Management Market by Deployment Type, 2021 - 2027, USD Million
TABLE 28 North America On-premise Field Service Management Market by Country, 2017 - 2020, USD Million
TABLE 29 North America On-premise Field Service Management Market by Country, 2021 - 2027, USD Million
TABLE 30 North America Hosted Field Service Management Market by Country, 2017 - 2020, USD Million
TABLE 31 North America Hosted Field Service Management Market by Country, 2021 - 2027, USD Million
TABLE 32 North America Field Service Management Market by Enterprise Size, 2017 - 2020, USD Million
TABLE 33 North America Field Service Management Market by Enterprise Size, 2021 - 2027, USD Million
TABLE 34 North America Large Enterprises Field Service Management Market by Country, 2017 - 2020, USD Million
TABLE 35 North America Large Enterprises Field Service Management Market by Country, 2021 - 2027, USD Million
TABLE 36 North America Small & Medium Enterprises Field Service Management Market by Country, 2017 - 2020, USD Million
TABLE 37 North America Small & Medium Enterprises Field Service Management Market by Country, 2021 - 2027, USD Million
TABLE 38 North America Field Service Management Market by End User, 2017 - 2020, USD Million
TABLE 39 North America Field Service Management Market by End User, 2021 - 2027, USD Million
TABLE 40 North America Manufacturing Field Service Management Market by Country, 2017 - 2020, USD Million
TABLE 41 North America Manufacturing Field Service Management Market by Country, 2021 - 2027, USD Million
TABLE 42 North America Transportation & Logistics Field Service Management Market by Country, 2017 - 2020, USD Million
TABLE 43 North America Transportation & Logistics Field Service Management Market by Country, 2021 - 2027, USD Million
TABLE 44 North America Construction & Real Estate Field Service Management Market by Country, 2017 - 2020, USD Million
TABLE 45 North America Construction & Real Estate Field Service Management Market by Country, 2021 - 2027, USD Million
TABLE 46 North America Healthcare Field Service Management Market by Country, 2017 - 2020, USD Million
TABLE 47 North America Healthcare Field Service Management Market by Country, 2021 - 2027, USD Million
TABLE 48 North America Telecom & IT Field Service Management Market by Country, 2017 - 2020, USD Million
TABLE 49 North America Telecom & IT Field Service Management Market by Country, 2021 - 2027, USD Million
TABLE 50 North America Energy & Utilities Field Service Management Market by Country, 2017 - 2020, USD Million
TABLE 51 North America Energy & Utilities Field Service Management Market by Country, 2021 - 2027, USD Million
TABLE 52 North America Others Field Service Management Market by Country, 2017 - 2020, USD Million
TABLE 53 North America Others Field Service Management Market by Country, 2021 - 2027, USD Million
TABLE 54 North America Field Service Management Market by Country, 2017 - 2020, USD Million
TABLE 55 North America Field Service Management Market by Country, 2021 - 2027, USD Million
TABLE 56 US Field Service Management Market, 2017 - 2020, USD Million
TABLE 57 US Field Service Management Market, 2021 - 2027, USD Million
TABLE 58 US Field Service Management Market by Component, 2017 - 2020, USD Million
TABLE 59 US Field Service Management Market by Component, 2021 - 2027, USD Million
TABLE 60 US Field Service Management Market by Solution Type, 2017 - 2020, USD Million
TABLE 61 US Field Service Management Market by Solution Type, 2021 - 2027, USD Million
TABLE 62 US Field Service Management Market by Deployment Type, 2017 - 2020, USD Million
TABLE 63 US Field Service Management Market by Deployment Type, 2021 - 2027, USD Million
TABLE 64 US Field Service Management Market by Enterprise Size, 2017 - 2020, USD Million
TABLE 65 US Field Service Management Market by Enterprise Size, 2021 - 2027, USD Million
TABLE 66 US Field Service Management Market by End User, 2017 - 2020, USD Million
TABLE 67 US Field Service Management Market by End User, 2021 - 2027, USD Million
TABLE 68 Canada Field Service Management Market, 2017 - 2020, USD Million
TABLE 69 Canada Field Service Management Market, 2021 - 2027, USD Million
TABLE 70 Canada Field Service Management Market by Component, 2017 - 2020, USD Million
TABLE 71 Canada Field Service Management Market by Component, 2021 - 2027, USD Million
TABLE 72 Canada Field Service Management Market by Solution Type, 2017 - 2020, USD Million
TABLE 73 Canada Field Service Management Market by Solution Type, 2021 - 2027, USD Million
TABLE 74 Canada Field Service Management Market by Deployment Type, 2017 - 2020, USD Million
TABLE 75 Canada Field Service Management Market by Deployment Type, 2021 - 2027, USD Million
TABLE 76 Canada Field Service Management Market by Enterprise Size, 2017 - 2020, USD Million
TABLE 77 Canada Field Service Management Market by Enterprise Size, 2021 - 2027, USD Million
TABLE 78 Canada Field Service Management Market by End User, 2017 - 2020, USD Million
TABLE 79 Canada Field Service Management Market by End User, 2021 - 2027, USD Million
TABLE 80 Mexico Field Service Management Market, 2017 - 2020, USD Million
TABLE 81 Mexico Field Service Management Market, 2021 - 2027, USD Million
TABLE 82 Mexico Field Service Management Market by Component, 2017 - 2020, USD Million
TABLE 83 Mexico Field Service Management Market by Component, 2021 - 2027, USD Million
TABLE 84 Mexico Field Service Management Market by Solution Type, 2017 - 2020, USD Million
TABLE 85 Mexico Field Service Management Market by Solution Type, 2021 - 2027, USD Million
TABLE 86 Mexico Field Service Management Market by Deployment Type, 2017 - 2020, USD Million
TABLE 87 Mexico Field Service Management Market by Deployment Type, 2021 - 2027, USD Million
TABLE 88 Mexico Field Service Management Market by Enterprise Size, 2017 - 2020, USD Million
TABLE 89 Mexico Field Service Management Market by Enterprise Size, 2021 - 2027, USD Million
TABLE 90 Mexico Field Service Management Market by End User, 2017 - 2020, USD Million
TABLE 91 Mexico Field Service Management Market by End User, 2021 - 2027, USD Million
TABLE 92 Rest of North America Field Service Management Market, 2017 - 2020, USD Million
TABLE 93 Rest of North America Field Service Management Market, 2021 - 2027, USD Million
TABLE 94 Rest of North America Field Service Management Market by Component, 2017 - 2020, USD Million
TABLE 95 Rest of North America Field Service Management Market by Component, 2021 - 2027, USD Million
TABLE 96 Rest of North America Field Service Management Market by Solution Type, 2017 - 2020, USD Million
TABLE 97 Rest of North America Field Service Management Market by Solution Type, 2021 - 2027, USD Million
TABLE 98 Rest of North America Field Service Management Market by Deployment Type, 2017 - 2020, USD Million
TABLE 99 Rest of North America Field Service Management Market by Deployment Type, 2021 - 2027, USD Million
TABLE 100 Rest of North America Field Service Management Market by Enterprise Size, 2017 - 2020, USD Million
TABLE 101 Rest of North America Field Service Management Market by Enterprise Size, 2021 - 2027, USD Million
TABLE 102 Rest of North America Field Service Management Market by End User, 2017 - 2020, USD Million
TABLE 103 Rest of North America Field Service Management Market by End User, 2021 - 2027, USD Million
TABLE 104 key information – Microsoft Corporation
TABLE 105 Key information – IBM Corporation
TABLE 106 Key Information – SAP SE
TABLE 107 Key Information – Oracle Corporation
TABLE 108 Key Information –Salesforce.com, Inc.
TABLE 109 Key Information – Tata Consultancy Services Ltd.
TABLE 110 Key Information – Tech Mahindra Limited
TABLE 111 Key Information – Trimble, Inc.
TABLE 112 key Information – Comarch SA
TABLE 113 Key Information – Infor, Inc.
List of Figures
FIG 1 Methodology for the research
FIG 2 KBV Cardinal Matrix
FIG 3 Key Leading Strategies: Percentage Distribution (2017-2021)
FIG 4 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2017, SEp – 2021, SEp) Leading Players
FIG 5 Recent strategies and developments: Microsoft Corporation
FIG 6 SWOT Analysis: Microsoft Corporation
FIG 7 Recent strategies and developments: IBM CORPORATION
FIG 8 Swot analysis: IBM Corporation
FIG 9 Recent strategies and developments: SAP SE
FIG 10 SWOT Analysis: SAP SE
FIG 11 SWOT analysis: Oracle Corporation
FIG 12 Recent strategies and developments: Salesforce.com, Inc.
FIG 13 SWOT Analysis: Salesforce.com Inc.
FIG 14 Recent strategies and developments: Tata Consultancy Services Ltd.
FIG 15 SWOT Analysis: Tata Consultancy Services Ltd.
FIG 16 Recent strategies and developments: Tech Mahindra Limited
FIG 17 SWOT Analysis: Tech Mahindra Limited
FIG 18 Recent strategies and developments: Trimble, Inc.
FIG 19 Recent strategies and developments: Infor, Inc.