The North America Hosted PBX Market would witness market growth of 16.4% CAGR during the forecast period (2023-2030).
The market has experienced significant growth and evolution in recent years, driven by various factors such as technological advancements, changing communication needs of businesses, and the growing adoption of cloud-based solutions. This PBX, cloud or virtual PBX, provides businesses with a flexible and cost-effective alternative to traditional on-premise phone systems. The adoption of hosted private branch exchange (PBX) solutions has steadily risen across diverse industries, with businesses of all sizes recognizing the advantages of cloud-based communication systems.
Small and medium-sized enterprises (SMEs) are at the forefront of this PBX adoption. The affordability and simplicity of this PBX appeal to smaller businesses that may not have the resources for extensive on-premise telephony infrastructure. Additionally, the scalability of this PBX allows SMEs to grow without significant capital investments in hardware. Large enterprises with complex communication needs and distributed workforces have recognized the benefits of this PBX in fostering collaboration and ensuring consistent communication across multiple locations. The ability to integrate with other cloud-based services aligns well with the digital transformation initiatives of larger organizations.
The cloud-based nature of this PBX enhances reliability and business continuity. With remote work becoming a long-term trend, businesses in Canada prioritize communication solutions that offer robust performance and the ability to maintain operations seamlessly, even in distributed work environments. As per the data released in 2023 by Statistics Canada, since the mid-2010s, the proportion of Canadians who spend most of their time working from home has increased by over three-quarters, from 7.4% in May 2016 to 24.3% in May 2021. Thus, growing remote work trends in North America is expected to boost the demand for this PBX solutions in the region.
The US market dominated the North America Hosted PBX Market by Country in 2022, and would continue to be a dominant market till 2030; thereby, achieving a market value of $8,795.5 million by 2030. The Canada market is experiencing a CAGR of 19% during (2023 - 2030). Additionally, The Mexico market would exhibit a CAGR of 18% during (2023 - 2030).
Free Valuable Insights: The Hosted PBX Market is Predict to reach $34.4 Billion by 2030, at a CAGR of 17.2%
Based on Offering, the market is segmented into Solution, and Services. Based on Application, the market is segmented into Unified Communication & Collaboration, Mobility, Contact Center, and Others. Based on Enterprise, the market is segmented into BFSI, Retail & Ecommerce, IT & Telecom, Healthcare & Lifesciences, Manufacturing, Travel & Hospitality, Government & Public Sector, Education, and Others. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.
List of Key Companies Profiled
- Verizon Communications, Inc.
- Cisco Systems Inc.
- AT&T, Inc.
- Comcast Corporation
- RingCentral, Inc
- 8x8, Inc.
- Lumen Technologies, Inc.
- Mitel Networks Corporation (Searchlight Capital Partners, L.P. )
- BT Group plc
- CloudTalk, s.r.o.
North America Hosted PBX Market Report Segmentation
By Offering
By Application
- Unified Communication & Collaboration
- Mobility
- Contact Center
- Others
By Enterprise
- BFSI
- Retail & Ecommerce
- IT & Telecom
- Healthcare & Lifesciences
- Manufacturing
- Travel & Hospitality
- Government & Public Sector
- Education
- Others
By Country
- US
- Canada
- Mexico
- Rest of North America
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Hosted PBX Market, by Offering
1.4.2 North America Hosted PBX Market, by Application
1.4.3 North America Hosted PBX Market, by Enterprise
1.4.4 North America Hosted PBX Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
Chapter 4. Competition Analysis - Global
4.1 Market Share Analysis, 2022
4.2 Porter’s Five Forces Analysis
Chapter 5. North America Hosted PBX Market by Offering
5.1 North America Solution Market by Region
5.2 North America Services Market by Region
Chapter 6. North America Hosted PBX Market by Application
6.1 North America Unified Communication & Collaboration Market by Country
6.2 North America Mobility Market by Country
6.3 North America Contact Center Market by Country
6.4 North America Others Market by Country
Chapter 7. North America Hosted PBX Market by Enterprise
7.1 North America BFSI Market by Country
7.2 North America Retail & Ecommerce Market by Country
7.3 North America IT & Telecom Market by Country
7.4 North America Healthcare & Lifesciences Market by Country
7.5 North America Manufacturing Market by Country
7.6 North America Travel & Hospitality Market by Country
7.7 North America Government & Public Sector Market by Country
7.8 North America Education Market by Country
7.9 North America Others Market by Country
Chapter 8. North America Hosted PBX Market by Country
8.1 US Hosted PBX Market
8.1.1 US Hosted PBX Market by Offering
8.1.2 US Hosted PBX Market by Application
8.1.3 US Hosted PBX Market by Enterprise
8.2 Canada Hosted PBX Market
8.2.1 Canada Hosted PBX Market by Offering
8.2.2 Canada Hosted PBX Market by Application
8.2.3 Canada Hosted PBX Market by Enterprise
8.3 Mexico Hosted PBX Market
8.3.1 Mexico Hosted PBX Market by Offering
8.3.2 Mexico Hosted PBX Market by Application
8.3.3 Mexico Hosted PBX Market by Enterprise
8.4 Rest of North America Hosted PBX Market
8.4.1 Rest of North America Hosted PBX Market by Offering
8.4.2 Rest of North America Hosted PBX Market by Application
8.4.3 Rest of North America Hosted PBX Market by Enterprise
Chapter 9. Company Profiles
9.1 CloudTalk, s.r.o.
9.1.1 Company Overview
9.2 Verizon Communications, Inc.
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Segmental Analysis
9.2.4 SWOT Analysis
9.3 Cisco Systems, Inc.
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Regional Analysis
9.3.4 Research & Development Expense
9.3.5 SWOT Analysis
9.4 AT&T, Inc.
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Segmental and Regional Analysis
9.4.4 Research & Development Expense
9.4.5 SWOT Analysis
9.5 Comcast Corporation
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Segmental and Regional Analysis
9.6 RingCentral, Inc.
9.6.1 Company Overview
9.6.2 Financial Analysis
9.6.3 Regional Analysis
9.6.4 Research & Development Expenses
9.6.5 Recent strategies and developments:
9.6.5.1 Partnerships, Collaborations, and Agreements:
9.7 8x8, Inc.
9.7.1 Company Overview
9.7.2 Financial Analysis
9.7.3 Regional Analysis
9.7.4 Research & Development Expenses
9.7.5 Recent strategies and developments:
9.7.5.1 Partnerships, Collaborations, and Agreements:
9.7.5.2 Product Launches and Product Expansions:
9.7.6 SWOT Analysis
9.8 Lumen Technologies, Inc.
9.8.1 Company Overview
9.8.2 Financial Analysis
9.8.3 Segmental Analysis
9.9 Mitel Networks Corporation (Searchlight Capital Partners, L.P.)
9.9.1 Company Overview
9.10. BT Group plc
9.10.1 Company Overview
9.10.2 Financial Analysis
9.10.3 Segmental and Regional Analysis
9.10.4 Research & Development Expenses
9.10.5 SWOT Analysis
TABLE 1 North America Hosted PBX Market, 2019 - 2022, USD Million
TABLE 2 North America Hosted PBX Market, 2023 - 2030, USD Million
TABLE 3 North America Hosted PBX Market by Offering, 2019 - 2022, USD Million
TABLE 4 North America Hosted PBX Market by Offering, 2023 - 2030, USD Million
TABLE 5 North America Solution Market by Region, 2019 - 2022, USD Million
TABLE 6 North America Solution Market by Region, 2023 - 2030, USD Million
TABLE 7 North America Services Market by Region, 2019 - 2022, USD Million
TABLE 8 North America Services Market by Region, 2023 - 2030, USD Million
TABLE 9 North America Hosted PBX Market by Application, 2019 - 2022, USD Million
TABLE 10 North America Hosted PBX Market by Application, 2023 - 2030, USD Million
TABLE 11 North America Unified Communication & Collaboration Market by Country, 2019 - 2022, USD Million
TABLE 12 North America Unified Communication & Collaboration Market by Country, 2023 - 2030, USD Million
TABLE 13 North America Mobility Market by Country, 2019 - 2022, USD Million
TABLE 14 North America Mobility Market by Country, 2023 - 2030, USD Million
TABLE 15 North America Contact Center Market by Country, 2019 - 2022, USD Million
TABLE 16 North America Contact Center Market by Country, 2023 - 2030, USD Million
TABLE 17 North America Others Market by Country, 2019 - 2022, USD Million
TABLE 18 North America Others Market by Country, 2023 - 2030, USD Million
TABLE 19 North America Hosted PBX Market by Enterprise, 2019 - 2022, USD Million
TABLE 20 North America Hosted PBX Market by Enterprise, 2023 - 2030, USD Million
TABLE 21 North America BFSI Market by Country, 2019 - 2022, USD Million
TABLE 22 North America BFSI Market by Country, 2023 - 2030, USD Million
TABLE 23 North America Retail & Ecommerce Market by Country, 2019 - 2022, USD Million
TABLE 24 North America Retail & Ecommerce Market by Country, 2023 - 2030, USD Million
TABLE 25 North America IT & Telecom Market by Country, 2019 - 2022, USD Million
TABLE 26 North America IT & Telecom Market by Country, 2023 - 2030, USD Million
TABLE 27 North America Healthcare & Lifesciences Market by Country, 2019 - 2022, USD Million
TABLE 28 North America Healthcare & Lifesciences Market by Country, 2023 - 2030, USD Million
TABLE 29 North America Manufacturing Market by Country, 2019 - 2022, USD Million
TABLE 30 North America Manufacturing Market by Country, 2023 - 2030, USD Million
TABLE 31 North America Travel & Hospitality Market by Country, 2019 - 2022, USD Million
TABLE 32 North America Travel & Hospitality Market by Country, 2023 - 2030, USD Million
TABLE 33 North America Government & Public Sector Market by Country, 2019 - 2022, USD Million
TABLE 34 North America Government & Public Sector Market by Country, 2023 - 2030, USD Million
TABLE 35 North America Education Market by Country, 2019 - 2022, USD Million
TABLE 36 North America Education Market by Country, 2023 - 2030, USD Million
TABLE 37 North America Others Market by Country, 2019 - 2022, USD Million
TABLE 38 North America Others Market by Country, 2023 - 2030, USD Million
TABLE 39 North America Hosted PBX Market by Country, 2019 - 2022, USD Million
TABLE 40 North America Hosted PBX Market by Country, 2023 - 2030, USD Million
TABLE 41 US Hosted PBX Market, 2019 - 2022, USD Million
TABLE 42 US Hosted PBX Market, 2023 - 2030, USD Million
TABLE 43 US Hosted PBX Market by Offering, 2019 - 2022, USD Million
TABLE 44 US Hosted PBX Market by Offering, 2023 - 2030, USD Million
TABLE 45 US Hosted PBX Market by Application, 2019 - 2022, USD Million
TABLE 46 US Hosted PBX Market by Application, 2023 - 2030, USD Million
TABLE 47 US Hosted PBX Market by Enterprise, 2019 - 2022, USD Million
TABLE 48 US Hosted PBX Market by Enterprise, 2023 - 2030, USD Million
TABLE 49 Canada Hosted PBX Market, 2019 - 2022, USD Million
TABLE 50 Canada Hosted PBX Market, 2023 - 2030, USD Million
TABLE 51 Canada Hosted PBX Market by Offering, 2019 - 2022, USD Million
TABLE 52 Canada Hosted PBX Market by Offering, 2023 - 2030, USD Million
TABLE 53 Canada Hosted PBX Market by Application, 2019 - 2022, USD Million
TABLE 54 Canada Hosted PBX Market by Application, 2023 - 2030, USD Million
TABLE 55 Canada Hosted PBX Market by Enterprise, 2019 - 2022, USD Million
TABLE 56 Canada Hosted PBX Market by Enterprise, 2023 - 2030, USD Million
TABLE 57 Mexico Hosted PBX Market, 2019 - 2022, USD Million
TABLE 58 Mexico Hosted PBX Market, 2023 - 2030, USD Million
TABLE 59 Mexico Hosted PBX Market by Offering, 2019 - 2022, USD Million
TABLE 60 Mexico Hosted PBX Market by Offering, 2023 - 2030, USD Million
TABLE 61 Mexico Hosted PBX Market by Application, 2019 - 2022, USD Million
TABLE 62 Mexico Hosted PBX Market by Application, 2023 - 2030, USD Million
TABLE 63 Mexico Hosted PBX Market by Enterprise, 2019 - 2022, USD Million
TABLE 64 Mexico Hosted PBX Market by Enterprise, 2023 - 2030, USD Million
TABLE 65 Rest of North America Hosted PBX Market, 2019 - 2022, USD Million
TABLE 66 Rest of North America Hosted PBX Market, 2023 - 2030, USD Million
TABLE 67 Rest of North America Hosted PBX Market by Offering, 2019 - 2022, USD Million
TABLE 68 Rest of North America Hosted PBX Market by Offering, 2023 - 2030, USD Million
TABLE 69 Rest of North America Hosted PBX Market by Application, 2019 - 2022, USD Million
TABLE 70 Rest of North America Hosted PBX Market by Application, 2023 - 2030, USD Million
TABLE 71 Rest of North America Hosted PBX Market by Enterprise, 2019 - 2022, USD Million
TABLE 72 Rest of North America Hosted PBX Market by Enterprise, 2023 - 2030, USD Million
TABLE 73 Key Information – CloudTalk, s.r.o.
TABLE 74 key information – Verizon Communications, Inc.
TABLE 75 Key Information – Cisco Systems, Inc.
TABLE 76 Key Information – AT&T, Inc.
TABLE 77 key information – Comcast Corporation
TABLE 78 Key Information – RingCentral, Inc.
TABLE 79 Key information – 8x8, Inc.
TABLE 80 Key Information – Lumen Technologies, Inc.
TABLE 81 Key Information – Mitel Networks Corporation
TABLE 82 Key Information – BT Group plc
List of Figures
FIG 1 Methodology for the research
FIG 2 North America Hosted PBX Market, 2019 - 2030, USD Million
FIG 3 Key Factors Impacting Hosted PBX Market
FIG 4 Market Share Analysis, 2022
FIG 5 Porter’s Five Forces Analysis – Hosted PBX Market
FIG 6 North America Hosted PBX Market share by Offering, 2022
FIG 7 North America Hosted PBX Market share by Offering, 2030
FIG 8 North America Hosted PBX Market by Offering, 2019 - 2030, USD Million
FIG 9 North America Hosted PBX Market share by Application, 2022
FIG 10 North America Hosted PBX Market share by Application, 2030
FIG 11 North America Hosted PBX Market by Application, 2019 - 2030, USD Million
FIG 12 North America Hosted PBX Market share by Enterprise, 2022
FIG 13 North America Hosted PBX Market share by Enterprise, 2030
FIG 14 North America Hosted PBX Market by Enterprise, 2019 - 2030, USD Million
FIG 15 North America Hosted PBX Market share by Country, 2022
FIG 16 North America Hosted PBX Market share by Country, 2030
FIG 17 North America Hosted PBX Market by Country, 2019 - 2030, USD Million
FIG 18 SWOT Analysis: Verizon Communications, Inc.
FIG 19 SWOT Analysis: Cisco Systems, Inc.
FIG 20 SWOT Analysis: AT&T, Inc.
FIG 21 SWOT Analysis: 8x8, Inc.
FIG 22 Swot Analysis: BT Group plc