Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America IT Service Management (ITSM) Market, by Organization Size
1.4.2 North America IT Service Management (ITSM) Market, by Deployment Type
1.4.3 North America IT Service Management (ITSM) Market, by Offering
1.4.4 North America IT Service Management (ITSM) Market, by Vertical
1.4.5 North America IT Service Management (ITSM) Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
4.1 KBV Cardinal Matrix
4.2 Recent Industry Wide Strategic Developments
4.2.1 Partnerships, Collaborations and Agreements
4.2.2 Product Launches and Product Expansions
4.2.3 Acquisition and Mergers
4.3 Market Share Analysis, 2022
4.4 Top Winning Strategies
4.4.1 Key Leading Strategies: Percentage Distribution (2019-2023)
4.4.2 Key Strategic Move: (Mergers & Acquisition: 2020, Jun – 2024, Jan) Leading Players
4.5 Porter Five Forces Analysis
Chapter 5. North America IT Service Management (ITSM) Market by Organization Size
5.1 North America Large Enterprises Market by Region
5.2 North America Small & Medium-sized Enterprise Market by Region
Chapter 6. North America IT Service Management (ITSM) Market by Deployment Type
6.1 North America Cloud Market by Region
6.2 North America On-premise Market by Region
Chapter 7. North America IT Service Management (ITSM) Market by Offering
7.1 North America Solution Market by Country
7.2 North America IT Service Management (ITSM) Market by Solution Type
7.2.1 North America Operations & Performance Management Market by Country
7.2.2 North America Configuration & Change Management Market by Country
7.2.3 North America Service Portfolio Management Market by Country
7.2.4 North America Service Desk Software Market by Country
7.2.5 North America Dashboarding, Reporting & Analytics Market by Country
7.3 North America Services Market by Country
Chapter 8. North America IT Service Management (ITSM) Market by Vertical
8.1 North America BFSI Market by Country
8.2 North America Government & Public Sector Market by Country
8.3 North America Energy & Utilities Market by Country
8.4 North America IT & Telecom Market by Country
8.5 North America Media & Entertainment Market by Country
8.6 North America Manufacturing Market by Country
8.7 North America Retail & Consumer Goods Market by Country
8.8 North America Healthcare & Lifesciences Market by Country
8.9 North America Others Market by Country
Chapter 9. North America IT Service Management (ITSM) Market by Country
9.1 US IT Service Management (ITSM) Market
9.1.1 US IT Service Management (ITSM) Market by Organization Size
9.1.2 US IT Service Management (ITSM) Market by Deployment Type
9.1.3 US IT Service Management (ITSM) Market by Offering
9.1.3.1 US IT Service Management (ITSM) Market by Solution Type
9.1.4 US IT Service Management (ITSM) Market by Vertical
9.2 Canada IT Service Management (ITSM) Market
9.2.1 Canada IT Service Management (ITSM) Market by Organization Size
9.2.2 Canada IT Service Management (ITSM) Market by Deployment Type
9.2.3 Canada IT Service Management (ITSM) Market by Offering
9.2.3.1 Canada IT Service Management (ITSM) Market by Solution Type
9.2.4 Canada IT Service Management (ITSM) Market by Vertical
9.3 Mexico IT Service Management (ITSM) Market
9.3.1 Mexico IT Service Management (ITSM) Market by Organization Size
9.3.2 Mexico IT Service Management (ITSM) Market by Deployment Type
9.3.3 Mexico IT Service Management (ITSM) Market by Offering
9.3.3.1 Mexico IT Service Management (ITSM) Market by Solution Type
9.3.4 Mexico IT Service Management (ITSM) Market by Vertical
9.4 Rest of North America IT Service Management (ITSM) Market
9.4.1 Rest of North America IT Service Management (ITSM) Market by Organization Size
9.4.2 Rest of North America IT Service Management (ITSM) Market by Deployment Type
9.4.3 Rest of North America IT Service Management (ITSM) Market by Offering
9.4.3.1 Rest of North America IT Service Management (ITSM) Market by Solution Type
9.4.4 Rest of North America IT Service Management (ITSM) Market by Vertical
Chapter 10. Company Profiles
10.1 Microsoft Corporation
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Segmental and Regional Analysis
10.1.4 Research & Development Expenses
10.1.5 Recent strategies and developments:
10.1.5.1 Partnerships, Collaborations, and Agreements:
10.1.5.2 Acquisition and Mergers:
10.1.6 SWOT Analysis
10.2 IBM Corporation
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Regional & Segmental Analysis
10.2.4 Research & Development Expenses
10.2.5 Recent strategies and developments:
10.2.5.1 Partnerships, Collaborations, and Agreements:
10.2.5.2 Product Launches and Product Expansions:
10.2.5.3 Acquisition and Mergers:
10.2.6 SWOT Analysis
10.3 Open Text Corporation
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Segmental and Regional Analysis
10.3.4 Research & Development Expenses
10.3.5 SWOT Analysis
10.4 ServiceNow, Inc.
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Regional Analysis
10.4.4 Research & Development Expenses
10.4.5 Recent strategies and developments:
10.4.5.1 Partnerships, Collaborations, and Agreements:
10.4.5.2 Acquisition and Mergers:
10.5 BMC Software, Inc. (KKR & Co., Inc.)
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Recent strategies and developments:
10.5.3.1 Acquisition and Mergers:
10.5.4 SWOT Analysis
10.6 Broadcom, Inc.
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Segmental and Regional Analysis
10.6.4 Research & Development Expense
10.6.5 Recent strategies and developments:
10.6.5.1 Acquisition and Mergers:
10.6.6 SWOT Analysis
10.7 Hewlett Packard Enterprise Company
10.7.1 Company Overview
10.7.2 Financial Analysis
10.7.3 Segmental and Regional Analysis
10.7.4 Research & Development Expense
10.7.5 Recent strategies and developments:
10.7.5.1 Acquisition and Mergers:
10.7.6 SWOT Analysis
10.8 Atlassian Corporation PLC
10.8.1 Company Overview
10.8.2 Financial Analysis
10.8.3 Regional Analysis
10.8.4 Research & Development Expense
10.8.5 Recent strategies and developments:
10.8.5.1 Partnerships, Collaborations, and Agreements:
10.8.6 SWOT Analysis
10.9 Zendesk, Inc.
10.9.1 Company Overview
10.9.2 Recent strategies and developments:
10.9.2.1 Partnerships, Collaborations, and Agreements:
10.9.2.2 Acquisition and Mergers:
10.9.3 SWOT Analysis
10.10. Ivanti, Inc. (Clearlake Capital Group, L.P.)
10.10.1 Company Overview
10.10.2 SWOT Analysis
Unique Offerings 