North America Live Chat Software Market By Products (Customer Service, Informational Service), End Users (Retail & Ecommerce, Travel & Hospitality, Healthcare, BFSI, Media & Entertainment, Telecom & IT, Government)

The North America Live Chat Software Market would witness market growth of 6.6% CAGR during the forecast period (2017-2023). Live chat software is widely used to directly interact with visitors on websites using survey forms, instant messaging, or chat. Live chat software plays a prominent role due to benefits such as improved website experience, increased average order value, lead generation, increased sales, and better understanding of customer needs. These benefits help the enterprises in performing ten times better on key performance indicators by understanding customer needs. The rapid growth in the customer centric approach to get insights about customer preferences, have driven the demand for live chat software market. Real time communication is among the vital components for understanding the needs of the consumers.

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Based on Products Type, the market report segments the market into Customer Service Live Chat Systems, Informational Service Live Chat Systems, and Others. Based on End Users, the North America Live Chat Software market segments the market into Retail & Ecommerce, Travel & Hospitality, Healthcare, BFSI, Media & Entertainment, Telecom & IT, Government, and Others. Based on countries, the North America Live Chat Software market segments the market into US, Mexico, Canada, and Rest of North America.

The market research report covers the key stake holders of the North America Live Chat Software Market. Key companies profiled in the report include LogMeIn, Inc., LivePerson, Inc., Zendesk, SnapEngage, Livechat, Inc., Olark, Kayako, Inc., Freshdesk, Inc., Woopra, Inc., and Provide Support LLC.

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Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Live Chat Software Market, by Products Type
1.4.2 North America Live Chat Software Market, by End Users
1.4.3 North America Live Chat Software Market, by Countries
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.2 Drivers, and Restraints
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. North America Live Chat Software Market
3.1 North America Live Chat Software Market by Product Type
3.1.1 North America Live Chat Software Customer Service Live Chat Systems Market by Country
3.1.2 North America Informational Service Live Chat Systems Market by Country
3.1.3 North America Others Market by Country
Chapter 4. North America Live Chat Software Market by End User
4.1 Introduction
4.1.1 North America Live Chat Software in Retail & Ecommerce Market by Country
4.1.2 North America Live Chat Software in Travel & Hospitality Market by Country
4.1.3 North America Live Chat Software in Healthcare Market by Country
4.1.4 North America Live Chat Software in BFSI Market by Country
4.1.5 North America Live Chat Software in Media & Entertainment Market by Country
4.1.6 North America Live Chat Software in Telecom & IT Market by Country
4.1.7 North America Live Chat Software in Government Market by Country
4.1.8 North America Live Chat Software in Others Market by Country
Chapter 5. North America Live Chat Software Market by Country
5.1 Introduction
5.2 US Live Chat Software Market
5.2.1 US Live Chat Software Market by Product Type
5.2.2 US Live Chat Software Market by End User
5.3 Canada Live Chat Software Market
5.3.1 Canada Live Chat Software Market by Product Type
5.3.2 Canada Live Chat Software Market by End User
5.4 Mexico Live Chat Software Market
5.4.1 Mexico Live Chat Software Market by Product Type
5.4.2 Mexico Live Chat Software Market by End User
5.5 Rest of North America Live Chat Software Market
5.5.1 Rest of North America Live Chat Software Market by Product Type
5.5.2 Rest of North America Live Chat Software Market by End User
Chapter 6. Company Profiles
6.1 LogMeIn, Inc.
6.1.1 Company Overview
6.1.2 Financial Analysis
6.1.3 Research & Development Expense
6.1.4 Strategies at a Glance
6.1.4.1 Partnerships, Collaborations and Agreements
6.2 LivePerson, Inc.
6.2.1 Company Overview
6.2.2 Financial Analysis
6.2.3 Segmental and Regional Analysis
6.2.4 Strategies at a Glance
6.2.4.1 Partnerships, Collaborations and Agreements
6.3 Zendesk
6.3.1 Company Overview
6.3.2 Financial Analysis
6.3.3 Regional Analysis
6.3.4 Research & Development Expense
6.3.5 Strategies at a Glance
6.3.5.1 Expansion
6.3.5.2 Product Launch
6.3.5.3 Mergers & Acquisitions
6.4 SnapEngage
6.4.1 Company Overview
6.5 Livechat, Inc.
6.5.1 Company Overview
6.5.2 Financial Analysis
6.6 Olark
6.6.1 Company Overview
6.7 Kayako, Inc.
6.7.1 Company Overview
6.8 Freshdesk, Inc.
6.8.1 Company Overview
6.8.2 Strategies at a Glance
6.8.2.1 Mergers & Acquisitions
6.8.2.2 Product Launch
6.9 Woopra, Inc.
6.9.1 Company Overview
6.1 Provide Support LLC.
6.10.1 Company Overview

TABLE 1 NORTH AMERICA LIVE CHAT SOFTWARE MARKET, 2013 - 2016, USD MILLION
TABLE 2 NORTH AMERICA LIVE CHAT SOFTWARE MARKET, 2017 - 2023, USD MILLION
TABLE 3 NORTH AMERICA LIVE CHAT SOFTWARE MARKET BY PRODUCT TYPE, 2013 - 2016, USD MILLION
TABLE 4 NORTH AMERICA LIVE CHAT SOFTWARE MARKET BY PRODUCT TYPE, 2017 - 2023, USD MILLION
TABLE 5 NORTH AMERICA LIVE CHAT SOFTWARE CUSTOMER SERVICE LIVE CHAT SYSTEMS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 6 NORTH AMERICA LIVE CHAT SOFTWARE CUSTOMER SERVICE LIVE CHAT SYSTEMS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 7 NORTH AMERICA INFORMATIONAL SERVICE LIVE CHAT SYSTEMS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 8 NORTH AMERICA INFORMATIONAL SERVICE LIVE CHAT SYSTEMS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 9 NORTH AMERICA OTHERS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 10 NORTH AMERICA OTHERS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 11 NORTH AMERICA LIVE CHAT SOFTWARE MARKET BY END USER, 2013 - 2016, USD MILLION
TABLE 12 NORTH AMERICA LIVE CHAT SOFTWARE MARKET BY END USER, 2017 - 2023, USD MILLION
TABLE 13 NORTH AMERICA LIVE CHAT SOFTWARE IN RETAIL & ECOMMERCE MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 14 NORTH AMERICA LIVE CHAT SOFTWARE IN RETAIL & ECOMMERCE MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 15 NORTH AMERICA LIVE CHAT SOFTWARE IN TRAVEL & HOSPITALITY MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 16 NORTH AMERICA LIVE CHAT SOFTWARE IN TRAVEL & HOSPITALITY MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 17 NORTH AMERICA LIVE CHAT SOFTWARE IN HEALTHCARE MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 18 NORTH AMERICA LIVE CHAT SOFTWARE IN HEALTHCARE MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 19 NORTH AMERICA LIVE CHAT SOFTWARE IN BFSI MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 20 NORTH AMERICA LIVE CHAT SOFTWARE IN BFSI MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 21 NORTH AMERICA LIVE CHAT SOFTWARE IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 22 NORTH AMERICA LIVE CHAT SOFTWARE IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 23 NORTH AMERICA LIVE CHAT SOFTWARE IN TELECOM & IT MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 24 NORTH AMERICA LIVE CHAT SOFTWARE IN TELECOM & IT MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 25 NORTH AMERICA LIVE CHAT SOFTWARE IN GOVERNMENT MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 26 NORTH AMERICA LIVE CHAT SOFTWARE IN GOVERNMENT MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 27 NORTH AMERICA LIVE CHAT SOFTWARE IN OTHERS MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 28 NORTH AMERICA LIVE CHAT SOFTWARE IN OTHERS MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 29 NORTH AMERICA LIVE CHAT SOFTWARE MARKET BY COUNTRY, 2013 - 2016, USD MILLION
TABLE 30 NORTH AMERICA LIVE CHAT SOFTWARE MARKET BY COUNTRY, 2017 - 2023, USD MILLION
TABLE 31 US LIVE CHAT SOFTWARE MARKET, 2013 - 2016, USD MILLION
TABLE 32 US LIVE CHAT SOFTWARE MARKET, 2017 - 2023, USD MILLION
TABLE 33 US LIVE CHAT SOFTWARE MARKET BY PRODUCT TYPE, 2013 - 2016, USD MILLION
TABLE 34 US LIVE CHAT SOFTWARE MARKET BY PRODUCT TYPE, 2017 - 2023, USD MILLION
TABLE 35 US LIVE CHAT SOFTWARE MARKET BY END USER, 2013 - 2016, USD MILLION
TABLE 36 US LIVE CHAT SOFTWARE MARKET BY END USER, 2017 - 2023, USD MILLION
TABLE 37 CANADA LIVE CHAT SOFTWARE MARKET, 2013 - 2016, USD MILLION
TABLE 38 CANADA LIVE CHAT SOFTWARE MARKET, 2017 - 2023, USD MILLION
TABLE 39 CANADA LIVE CHAT SOFTWARE MARKET BY PRODUCT TYPE, 2013 - 2016, USD MILLION
TABLE 40 CANADA LIVE CHAT SOFTWARE MARKET BY PRODUCT TYPE, 2017 - 2023, USD MILLION
TABLE 41 CANADA LIVE CHAT SOFTWARE MARKET BY END USER, 2013 - 2016, USD MILLION
TABLE 42 CANADA LIVE CHAT SOFTWARE MARKET BY END USER, 2017 - 2023, USD MILLION
TABLE 43 MEXICO LIVE CHAT SOFTWARE MARKET, 2013 - 2016, USD MILLION
TABLE 44 MEXICO LIVE CHAT SOFTWARE MARKET, 2017 - 2023, USD MILLION
TABLE 45 MEXICO LIVE CHAT SOFTWARE MARKET BY PRODUCT TYPE, 2013 - 2016, USD MILLION
TABLE 46 MEXICO LIVE CHAT SOFTWARE MARKET BY PRODUCT TYPE, 2017 - 2023, USD MILLION
TABLE 47 MEXICO LIVE CHAT SOFTWARE MARKET BY END USER, 2013 - 2016, USD MILLION
TABLE 48 MEXICO LIVE CHAT SOFTWARE MARKET BY END USER, 2017 - 2023, USD MILLION
TABLE 49 REST OF NORTH AMERICA LIVE CHAT SOFTWARE MARKET, 2013 - 2016, USD MILLION
TABLE 50 REST OF NORTH AMERICA LIVE CHAT SOFTWARE MARKET, 2017 - 2023, USD MILLION
TABLE 51 REST OF NORTH AMERICA LIVE CHAT SOFTWARE MARKET BY PRODUCT TYPE, 2013 - 2016, USD MILLION
TABLE 52 REST OF NORTH AMERICA LIVE CHAT SOFTWARE MARKET BY PRODUCT TYPE, 2017 - 2023, USD MILLION
TABLE 53 REST OF NORTH AMERICA LIVE CHAT SOFTWARE MARKET BY END USER, 2013 - 2016, USD MILLION
TABLE 54 REST OF NORTH AMERICA LIVE CHAT SOFTWARE MARKET BY END USER, 2017 - 2023, USD MILLION
TABLE 55 KEY INFORMATION ? LOGMEIN, INC.
TABLE 56 KEY INFORMATION ? LIVEPERSON, INC.
TABLE 57 KEY INFORMATION ? ZENDESK
TABLE 58 KEY INFORMATION ? SNAPENGAGE
TABLE 59 KEY INFORMATION ? LIVECHAT, INC.
TABLE 60 KEY INFORMATION ? OLARK
TABLE 61 KEY INFORMATION ? KAYAKO, INC.
TABLE 62 KEY INFORMATION ? FRESHDESK, INC.
TABLE 63 KEY INFORMATION ? WOOPRA, INC.
TABLE 64 KEY INFORMATION ? PROVIDE SUPPORT LLC.